SATO WS408TT-STD, Owner'S Manual

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5 Troubleshooting Media issues
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5 Troubleshooting
This chapter provides the information about printer problems and solutions.
5.1 Printer issues
The printer is not turned on
 Did you attach the AC power cord?
 Make sure the power supply’s connector is inserted into the printer power jack.
 Check the power connection from the wall socket to the printer. Test the power
cord and the socket with other electrical devices.
 Disconnect the printer from the wall socket, and connect it again.
The printer does not feed the media out
 The media is not loaded correctly. See Section 2.3, “Loading Media” to reload
the media.
 If there is a paper jam, clear it.
I accidentally press the feed button while the printer module is opened
Close the printer module and press the FEED button.
5.2 Media issues
The media is out
 Load a new media roll.
The paper is jammed
 Open the printer and clear the jammed paper.

Make sure the paper is held properly by the Media Guides.
The printing position is not correct