Are you using the HDMI cable?
Make sure you’re using the HDMI 2.0 cable (HDCP 2.2 compliant), included
with the box, so that your video is displayed properly.
Does your media box require a software update?
Your media box might require updates when you start it up for the
first time. Please be patient if the box appears unresponsive; updates
start automatically but may take up to 60 minutes to complete.
DO NOT unplug your media box power cord
during any Android system
update as doing so may permanently damage your media box.
Have you updated your
max
TV Stream
app?
• Go to Google Play Store on your media box.
• Search for
max
TV Stream
to download.
• As the media box is being updated, you may
experience decreased video quality.
• Please be patient as the update is installed.
Have you checked the strength of your Wi-Fi signal?
Press on your remote and find the
analiti
speed test application. If
analiti
was not installed when you first booted up your media box, it can be found
by going to the Google Play Store.
If you’re having problems with your Wi-Fi signal,
please
visit sasktel.com/wifisupport
.
Note: For optimal performance, we always recommend hardwiring
your media box to the gateway with an Ethernet cable.
Before you start using the maxTV Stream service.
SAS191039BC_MaxTVStream_SetupGuide_17x19cm_REV1_x1a.pdf 6 2021-07-23 2:09 PM
