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8. Only original spare parts offered by the Metal Products and Boiler
Production Plant "SAS" should be used. The manufacturer shall
not be held responsible for defective work of the SAS AGRO-ECO
boiler when incorrect spare parts are used.
9. The sealing rope in the clean out, furnace or ash-box doors is
not covered by the warranty. It is a wearable material for periodic
replacement.
10. During the warranty period the manufacturer provides free of charge
repair of the subject matter of the agreement within 14 days of a
defect notification.
11. A defect covered by a warranty repair should be notified immediately
when that defect is discovered.
12. The complaint should be sent to the manufacturer address.
13. When the party submitting the complaint prevents twice performance
of the warranty repair despite the guarantor notifying its readiness
for such performance, it shall be understood as a waiver of the
claim included in the warranty notification.
14. Replacement of the boiler is acceptable when the guarantor decides
it cannot be repaired.
15. When it is found that the service request was unfounded, the
customer shall bear costs of the technician travel and work Before
you call the maintenance service, please become acquainted with
chapter "Statuses of incorrect boiler work". We are always ready to
provide advice and assistance by phone.
16. The correctly filled in warranty card, with a signature and a seal of
the seller and a date of the sell is the only basis for free of charge
repairs.
17. This operation and maintenance documentation and the warranty
card must be delivered together with the boiler should the title to it
be transferred on another person.
18. The complaint notification should include:
•
boiler details from the nominal plate: type, size (nominal
output), serial number/production year
•
purchase date and place
•
controller/feeder/fan model
•
(see operation and maintenance documentation of sub-
assemblies installed in the device)
•
boiler defect description
•
Boiler owner address and telephone number
