21
Troubleshooting
Guide
Problem
Cause
Solution
N
o segments appear – No AC power available
– Check the AC power supply
on the weight display
Weight display shows – The weighing pan is
– Position the weighing pan
“Low”
is not in place
Weight display shows – The load on the pan
– Unload the scale
“High”
exceeds the scale’s capacity
The weight readout
– Unstable ambient conditions
– Set up the scale in another area
changes constantly
– Too much vibration or the scale – Access the menu to select the
is exposed to draft
appropriate code to adapt the
scale to the particular weighing
environment (refer to
“Menu
Settings”)
The weight readout
– The paint component does
– Tare prior to weighing
is obviously wrong
not have a stable weight
– The scale was not tared
before weighing
No weight value is
– Data communication between
– Access the menu settings to
shown and the lock
scale and PC has been
de-active the “Lock” function
symbol is active
interrupted and the “Lock”
– Check the connection
function is active
When switched on,
– Either the interface
– Adjust the interface
the scale display
configuration in the menu
configuration
continuously displays or on the YCO11-Z
in the menu or position the
“Test 10%”
(switch) is not set correctly
switch correctly
