Troubleshooting Guide
Error codes are shown on the main display for 2 seconds. The program then returns
automatically to the previous mode (e.g., weighing).
Display
Cause
Solution
No segments appear
No AC power is available
Check the AC power supply
on the display
The power supply is not
Plug in the power supply
plugged in
h
The load exceeds the balance
Unload the balance
capacity
l
or
Err 54
Something is touching
Move the object that is
the weighing pan
touching the weighing pan
err 01
Data output not compatible
Change the configuration in
with output format
the operating menu
err 02
Calibration parameter
Calibrate only when zero
not met; e.g.:
is displayed
– balance not zeroed
– Press
w
to tare the balance
– load on weighing pan
– Unload the balance
err 10
The
w
key is blocked
Press
c
to clear the tare
when there is data in the
memory and release
second tare memory (net-
the tare key
total); only 1 tare function
can be used at a time
err 11
Tare memory not allowed
Press
w
err 22
Weight is too light or,
Increase the weight on the
when using an appli-
balance
cation program, there is no
sample on the balance
err 30
Interface port for printer
Reset the menu
output is blocked
factory settings, or
Contact your local Sartorius
Service Center
59
