EN
59
Problem
T ip
Cannot use the Wireless
Connection.
Once you have activated the Wireless Connection please wait 30 seconds
for the connection to be established after Turning On the unit, before
trying to access Network features such as BD-Live™ and third-party
Network services.
Cannot connect to the Network
while my PC is Connected to the
Network.
Check the content of your Internet service contract to see if your Internet
Service Provider prevents multiple terminals connecting at the same time.
You are not sure if the unit is
Connected to the Internet.
Perform the Connection Test. (refer to page 41)
Confi rm that the “
” Icon appears right after the unit is turned On. If
the Icon does not appear, the unit is not Connected to the Internet. Review
the Connection Settings.
Cannot use the BD-Live™ function
or Internet data does not download
properly.
Confi rm that this unit is successfully Connected to the Internet.
Confi rm the BD-Live Connection setting in the Setup.
Connect a USB Memory Stick before inserting a Disc. The USB Memory
Stick must have 1GB or more free space.
Confi rm that the USB Memory Stick is properly Connected to this unit.
Make sure that the USB memory stick Connected to this unit is not
write-protected.
Cannot add Network Services.
On this unit, only the Network Services of Netfl ix, Vudu, and YouTube™
can be used.
Cannot use Netfl ix Service.
Check to see if the Network connection is properly made.
Visit www.netfl ix.com on your PC and become a Netfl ix member.
The picture quality of Netfl ix
streaming movie is poor.
Check your Internet connection speed.
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
Netfl ix streaming movie often
stops or starts buffering during
playback.
Contact your Internet Service Provider. (You may need to improve the
broadband speed.)
Cannot use the VUDU service.
VUDU is only available in the United States.
Check to see if the Network connection is properly made.
Cannot rent or buy Movies / TV
shows on VUDU.
You need to activate the VUDU account.
Log into your account at http://my.vudu.com and check your payment
information.
The picture quality of VUDU movie
is poor.
Check your Internet connection speed. You need speeds of at least 9 Mbps
to this player for high quality uninterrupted playback.
VUDU movie often stops or starts
buffering during playback.
Check your Internet speed. The following are the required connection
speeds for picture quality for uninterrupted streaming.
SD quality (1 Mbps - 2 Mbps), HD quality (2.25 Mbps - 4.5 Mbps),
HDX quality (4.5 Mbps - 9 Mbps).
Cannot use the YouTube™ service.
Check to see if the Network connection is properly made.
No sound with YouTube™.
If this unit is Connected to an AAC-compliant device, the sound may not
be output. In such cases, confi gure as follows:
“Setup”
A
“Audio Setting”
A
“Audio Output”
A
“HDMI”
A
“PCM”.
The picture quality of the
YouTube™ video is poor.
You may experience frequent buffering, distorted pictures or no picture
at all depending on your Network environment and Internet traffi c.
The Picture and Sound quality differ depending on the Internet Service
Provider.
Note
D
• Do not attempt to repair the Blu-ray Disc™ Player yourself. This may cause severe injury, irreparable
damage to your Blu-ray Disc™ Player and void your warranty.
• Please have your Blu-ray Disc™ Player model and serial number available before contacting us. These
numbers are available on the cabinet, as well as on the packaging.
