HELPFUL HINTS (PROBLEMS/SOLUTIONS)
Because of the Quality we build into our product,
very few problems are actual DTV defects
. Most prob-
lems only involve simple hookup or setup changes that
can be solved by the customer. Please check the chart
below and try the solutions listed for your problem. If the
problem still persists,
before returning your HDTV,
please visit our website at
www.sanyoctv.com
or call us
Problem:
Check these Conditions:
Try these Solutions:
Page No.
DTV turns off
automatically
The sleep timer may have been set.
Press
POWER
key.
17
No picture, sound
(Digital Picture)
Check antenna/external connections
May be station trouble, NO signal
broadcast.
MUTE function may be on.
The Plasma TV takes a few seconds to
display an image.
Adjust antenna.
Try a different channel.
Press
RESET
key to restart channel
search.
Adjust Volume.
7, 17
No Captioning
Check if station is broadcasting a
Closed-Caption signal.
Select another channel.
Press
CAPTION
key to select captioning
mode.
17, 21
Cannot customize
Caption
Digital Caption signal is not being
broadcast.
Press
CAPTION
key to select Analog
captioning.
21
Cannot display
picture on a full
screen
Check Aspect Ratio of broadcast.
Press
PIX SHAPE
key to change setting.
17
Poor Picture/Sound
(watching Analog)
Check if program is in color.
Check antenna/external connections.
Color or Tint misadjusted.
May be station trouble.
May be MUTE function is on.
Try a different channel.
Adjust antenna.
Press
RESET
key to restart channel
search.
Adjust Volume.
14, 15,
17, 24
“No Signal” message
appears on screen
Check Audio / Video connections.
Check external equipment connections.
Check external equipment setting.
Check antenna connection.
Press
INPUT
key.
Switch on external equipment.
Turn antenna, install signal booster.
Set external equipment output connec-
tions to match input connections.
11 ~ 15
Pixilation of Digital
image
Press
INFO
key and check signal
strength.
Turn antenna, install signal booster.
Install outdoor Digital antenna.
7, 16
No DTV Stereo or
SAP sound
Check if station is broadcasting a true
MTS stereo signal or a SAP signal.
Press
AUDIO
key.
17
Cannot select or scan
some channels
Channel may be removed from
memory.
Check antenna connections.
No digital signal being broadcast.
V-Guide is set to block programming.
Weak Signal
Select CH. SCAN MEMORY and manually
add channels or start CH. (channel) search.
Set V-Guide to “None” or press
RESET
key to clear all settings and restart
channel search.
Turn antenna, install signal booster.
17
22 ~ 23
7
No Cable channels
above number 13
Cable Channel Indicator
C
should
appear next to channel number.
Switch Analog Antenna Signal Selection
to Cable.
20
Remote Control
will not work TV
Check batteries.
Check if TV is plugged in.
Replace batteries.
Aim remote control at front of TV.
8
16 ~ 17
Afterimages (ghosts)
appear
Do not display the same image on
screen for a long period of time. After-
images or ghosts may appear on parts
of the panel.
Use the Picture Rotation Screen Saver
function.
Use the White Screen Feature to repair
the panel.
25
Cabinet makes
popping sound
This is a normal condition during
warm-up and cool down of the plastic
cabinet parts.
26
Need help?
Visit our Web site at
www.sanyoctv.com
or Call
1-800-877-5032
