Sanwa SE9100, Instruction Manual

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7-2 Repair
Customers are asked to provide the following information when
requesting services:
1. Customer name, address, and contact information
2. Description of problem
3. Description of product configuration
4. Model Number
5. Product Serial Number
6. Proof of Date-of-Purchase
7. Where you purchased the product
Please contact Sanwa authorized agent / distributor / service pro-
vider, listed in our website, in your country with above information.
An instrument sent to Sanwa / agent / distributor without above
information will be returned to the customer.
Note:
1) Prior to requesting repair, please check the following:
Capacity of the built-in battery, polarity of installation and discon-
tinuity of the test leads.
2) Repair during the warranty period:
The failed meter will be repaired in accordance with the condi-
tions stipulated in 7-1 Warranty and Provision.
3) Repair after the warranty period has expired:
• If it is expected that servicing can restore the original functioning of
the instrument, we will service it for a price upon request of the user.
• The service charge or transport freight could sometimes become higher
than the product price. Please consult us before asking for servicing.
• The minimum retention period of the servicing performance parts of
this instrument is six (6) years after the discontinuation of production.
This period is equal to the servicing available period. However, the
retention period of a part may be reduced if it becomes unavailable
due to discontinuation of production of the part manufacturer, etc.
4) Precautions when sending the product to be repaired:
To ensure the safety of the product during transportation, place the
product in a box that is larger than the product 5 times or more in
volume and fill cushion materials fully and then clearly mark “Repair
Product Enclosed” on the box surface. The cost of sending and
returning the product shall be borne by the customer.
7-3 SANWA web site
http://www.sanwa-meter.co.jp
E-mail: exp_sales@sanwa-meter.co.jp