26
Troubleshooting
Use the following checklist for troubleshooting if you have problems with your LCD TV. Consult your local dealer
or service outlet if problems persist. Be sure all connections are properly made when using with other units.
FOR CUSTOMER SERVICE, ADDITIONAL SET-UP AND OPERATING ASSISTANCE, OR TO ORDER ACCESSORIES
PLEASE CALL:
1
-
800
-
289
-
0980
WHEN CALLING CUSTOMER SERVICE – PLEASE HAVE YOUR MODEL NUMBER READY
OR WRITE TO:
ORION SALES, INC.
3471 N. UNION DR.
OLNEY, ILLINOIS 62450
FOR INFORMATION ON OUR OTHER PRODUCTS AND RECYCLING INFORMATION, PLEASE VISIT OUR WEBSITE AT
www.orionsalesinc.com
SYMPTOMS
POSSIBLE SOLUTIONS
TV does not
operate.
Make sure the power cord is plugged in.
Try another AC outlet.
Power is off, check fuse or circuit breaker.
Unplug unit for an hour, then plug it back
in.
•
•
•
•
Poor sound
or no sound.
Station or Cable TV experiencing
problems, tune to another station.
Check sound adjustments (Volume and
Mute).
Check for sources of possible
interference.
•
•
•
Poor picture
or no picture.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Check antenna or Cable TV
connections, adjust antenna.
Check for sources of possible
interference.
Check picture control adjustments.
•
•
•
•
•
Poor
reception on
some
channels.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Station is weak, adjust antenna to
receive desired station.
Check for sources of possible
interference.
•
•
•
•
Poor color or
no color.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Check picture control adjustments.
Check antenna or Cable TV
connections, adjust antenna.
Check for sources of possible
interference.
•
•
•
•
•
Picture
wobbles or
drifts.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Cable TV company is scrambling signal.
Adjust antenna.
•
•
•
•
SYMPTOMS
POSSIBLE SOLUTIONS
Digital
broadcasting
screen
problem.
Check digital signal strength.
•
No CATV
reception.
Check all Cable TV connections.
Set Air/Cable menu option to the Cable
mode.
Station or Cable TV system problems,
try another station.
•
•
•
Horizontal or
diagonal bars
on screen.
Check antenna connections, adjust or
re-direct antenna.
Check for sources of possible
interference.
•
•
No reception
above
channel 13.
Make sure Signal Type option is in the
appropriate mode.
If using antenna, check UHF antenna
connections.
•
•
No Remote
operation.
Batteries are weak, dead or inserted
incorrectly.
Remote is out of range, move closer to
TV (within 15 feet).
Make sure Remote is aimed at sensor.
Confirm there are no obstructions
between the Remote and the TV.
Make sure the power cord is plugged in.
•
•
•
•
•
TV shuts off.
Sleep Timer is set.
Power interrupted.
•
•
Closed -
Caption is not
activated.
TV station experiencing problems or
program tuned is not closed captioned.
Try another channel.
Check Cable TV connection or VHF/UHF
antenna, reposition or rotate antenna.
Set closed caption decoder in the menu.
•
•
•
TV is not
shown in your
language.
Select proper language in the menu
options.
•
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