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Troubleshooting
Fault
Possible cause
→
Remedy
The buttons light up on approach, but the
flushing function does not work
•
Software error
•
Technical defect
→ Disconnect the power supply for
5 minutes
→ Call a specialist
The buttons do not light up on approach
and the flushing function does not work
• Mains power failure
• Technical defect
→ Wait for power to be restored
→ Call a specialist
The buttons do not light up on approach,
but the flushing function works
• The button lighting for user
detection is deactivated
→ Activate the button lighting,
see “Settings”
The button lights do not go off when the
user moves away (more than 15 min.)
• The button lighting for user
detection is activated
• There is an object within the
sensing distance of 1 m in front
of the flush panel
→ Deactivate button lighting,
see “Settings”
→ Remove the obstacle (persons,
objects etc.) from the sensing
distance of 1 m
Faulty flushing
(too early, too late, unintentional)
• The flush panel is wet or soiled
• The flush panel is scratched
→ Clean or dry the flush panel,
see “Care”
→ Call a specialist
Flushing is triggered when the user moves
away from the toilet, without manual actuation
• Automatic triggering of the flush
-
ing function is activated
→ Deactivate automatic triggering of
the flushing function, see “Settings”
Water runs constantly into the toilet bowl
• Software error
• Technical defect
→ Disconnect the power supply for
5 minutes
→ Call a specialist