Troubleshooting
If you have difficulty connecting the radio to your wireless network, some of these steps may help to resolve the
problem:
Problem
Cause
Suggestion
The display shows
“Network Error” or it times
out after it shows “Network
Error for a long period of
time.
Network is not connected
Check if the router/modem is powered on, and check if the wireless access
point you connected is correct. If you have a laptop check to make sure
your wireless connection is working. For wired connection, check if the
Ethernet is plugged into the internet radio.
The display keeps showing
“ Waiting for Ethernet” for
a long time, when the unit
is using wireless
The unit had previously
connected to wired internet
connection, now has been
connected to wireless internet
connection.
Configure the connection for wireless by setting : ‘Configure -> Network
-> wired/wireless’ , and then to select wireless or Auto
You have a static IP address
You can configure a static IP address on the radio using the menu item
‘Configure -> Network Config -> Edit Config’, and then select ‘No’ for
‘Auto (DHCP)’.
Network bandwidth/speed is
insufficient
Internet radio consumes 32kbps to 256 kbps. Dial up connection doesn’t
work with internet radio. Cable, ADSL or fiber are all good.
Can’t connect to the
networks
Wireless router blocks the
internet radio MAC address
Check that your access point does not restrict connections to particular
MAC addresses. You can view the radio’s MAC address by checking with
the direction of 'Configure -> Network Config -> View Config -> MAC
address'. Note that the this internet radio has both wired and wireless MAC
addresses.
When the unit is using
wireless, the display shows
“Please wait connecting ”
There is no wireless connection
Check if:
1. The router/modem is on
2. The unit is too far from the wireless access point.
3. Check with laptop, if available, to make sure wireless is operating
correctly.
Internet radio can’t be
played
Radio station is not
broadcasting, or the station has
reached the maximum allowed
number of listeners.
Select another radio station.
Sound is on and off
Network bandwidth/speed is
slow
It may happen when listening to high bit rate station, or the network
bandwidth is occupied.
