KWS 3000-CML - User Guide, Rev.1.0
// 54
15/
Technical Support
For technical support contact our Support Department:
Email:
Phone:
+49-821-4086-888
Make sure you have the following information available when you call:
Product ID Number (PN),
Serial Number (SN)
The serial number can be found on the product’s Type Label, see Figure 1, pos. 3.
Be ready to explain the nature of your problem to the service technician.
Returning Defective Merchandise
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned
exclusively by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment
received without an RMA number. The buyer accepts responsibility for all freight charges for the return of goods to
Kontron's designated facility. Kontron will pay the return freight charges back to the buyer's location in the event
that the equipment is repaired or replaced within the stipulated warranty period. Follow these steps before
returning any product to Kontron.
1.
Visit the RMA Information website: https://www.kontron.com/en/support/rma-information.
2.
Download the RMA Request sheet for
Kontron Europe GmbH
and fill out the form. Take care to include a short
detailed description of the observed problem or failure and to include the product identification Information
(Name of product, Product number and Serial number). If a delivery includes more than one product, fill out the
above information in the RMA Request form for each product.
3.
Send the completed RMA-Request form to the fax or email address given below at Kontron Europe GmbH.
Kontron will provide an RMA-Number.
Kontron Europe GmbH
RMA Support
Phone:
+49 (0) 821 4086-0
Fax:
+49 (0) 821 4086 111
Email:
4.
The goods for repair must be packed properly for shipping, considering shock and ESD protection.
Goods returned to Kontron Europe GmbH in non-proper packaging will be considered as
customer caused faults and cannot be accepted as warranty repairs.
5.
Include the RMA-Number with the shipping paperwork and send the product to the delivery address provided
in the RMA form or received from Kontron RMA Support.
