KISS 2U Short V3 - User Guide, Rev. 1.1
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Technical Support
In order to request technical support, send an email with the information below to [email protected]
Product name
Product model number
Serial number of the unit
Brief problem description
Complete company address
Customers with service portal access may maintain their tickets directly in the service portal.
The serial number can be found on the product’s type label
13.1.
Returning Defective Merchandise
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned exclusively
by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an
RMA number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated
facility. Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is
repaired or replaced within the stipulated warranty period.
Follow these steps before returning any product to Kontron.
1.
Visit the RMA Information website:
Kontron’s RMA Information website can be found at:
http://www.kontron.com/support-and-services/support/rma-information
2.
Download the RMA Request sheet for Kontron Europe GmbH, Augsburg and fill out the form. Take care to
include a short detailed description of the observed problem or failure and to include the product identification
(product name, material number and serial-number). If more than one product is sent in a delivery. Fill out the
above information in the RMA Request form for each product.
3.
Send the completed RMA-sheet to the given fax or email address at Kontron Europe GmbH. Kontron Europe
GmbH will provide an RMA-Number within one business day.
4.
The goods for repair shall be packed properly for shipping, considering shock and ESD protection.
Goods returned to Kontron Europe GmbH in non-proper packaging are considered as
customer caused faults and cannot be accepted as warranty repairs.
5.
Add the RMA-sheet to the relevant delivery address and include the RMA-No with the shipping paperwork.
