Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the
Australian Competition and Consumer Act or the New Zealand Consumer
Guarantees Act. This warranty identifies WD’s preferred approach to resolving
warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited
to those contained in the Sale of Goods Act, are made with respect to the
Product. If you purchased your Product in New Zealand for the purposes of a
business, you acknowledge and agree that the New Zealand Consumer
Guarantees Act does not apply. In Australia, our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if goods fail to be of acceptable quality and the
failure does not amount to a major failure. What constitutes a major failure is
set out in the Australian Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can
be answered through our knowledge base or e-mail support service at
. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer
from whom you originally purchased the Product. If you are unable to contact
the dealer from whom you originally purchased the Product, please visit our
product support Web site at
for information on how
to obtain service or a Return Material Authorization (RMA). If it is determined
that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return (i.e., one for which an
RMA number has not been issued) will be returned to you at your expense.
Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided with your RMA number. If
following receipt of a qualifying claim under this warranty, WD or the dealer
from whom you originally purchased the Product determines that your claim is
valid, WD or such dealer shall, at its discretion, either repair or replace the
Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to
other rights and remedies available to you under the Australian Competition
and Consumer Act or the New Zealand Consumer Guarantees Act. Your
original box and packaging materials should be kept for storing or shipping
your WD product. To conclusively establish the period of warranty, check the
warranty expiration (serial number required) via
Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will
conform to WD’s specifications. The term of your warranty is 2 years in
Australia and New Zealand, unless otherwise required by law. The term of your
Compliance and Warranty Information
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User Manual
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