Instructions for the installer, maintenance
technician and final user
Page 30 of 33
© SandenVendo Europe SpA
6 TROUBLESHOOTING
The following table lists the problems that may occur on our vending machines. We have
listed the possible causes together with the recommended solutions to eliminate the
problems.
Attention!
In case of failure and/or poor cooperation only contact the skilled personnel at our service
centers.
Attention!
Check the programming manual to know the meaning of the errors shown on the display.
6.1 General Errors
Problem
Possible causes
Recommended solutions
It is difficult to close the door or it
does not close
vending machine crooked
Check that the vending machine is
level, adjust the position by
unscrewing / screwing the feet.
LEDs do not light up
No power supply
Check if the vending machine is
properly powered.
Harness disconnected
Check connection of LED
connectors.
Defective LEDs
Replace.
SVE01 board without power supply Transformer box
Check harness connections
Check fuses
Check socket
Does not enter the programming
mode
Wiring connections of the SVE01
board
Connect harness properly.
Replace card.
Defective display
It won't turn on
Check harness connection.
Replace Display.
The vending machine is out of
order and the display does not turn
on
The fuses that protect the vending
machine from short circuit are
blown
Check the parameters of the electric
current used.
Look for the cause of the short
circuit, check the power supply
harness and the components of the
transformer box.
Replace the fuses on the
transformer box.
The lock does not open
Wrong key
Make sure to use the key with the
same encryption as the lock
Lock stuck
With the door closed: It is necessary
to drill the lock to be able to remove
it. With the door open: Replace.
Distributor not on the bubble
Straighten the distributor.
Broken key inside the lock
Replace
Door closed but the machine does
not go into sales mode.
Micro is not activated
Check if the micro on the right side
of the cabinet is pressed correctly.
Micro defective
Check if the micro is activated using
the special key, replace if necessary.
Faulty harness
Check the harness connections and
their integrity.
Date and time are not kept in
memory after the vending machine
is turned off and on
Battery on the SVE01 board
exhausted
Replace battery on the board with
an identical one
