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Samsung Xpress SL-M2835DW/XAA User Manual Download Page 209

Printing quality problems

209

5.  Troubleshooting

Back of printouts are dirty

•

Check for leaking toner. Clean the inside of the machine.

Solid color or black pages

•

The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.

•

The toner cartridge may be defective. Remove the toner cartridge and install a new one.

•

The machine may require repairing. Contact a service representative.

Loose toner

•

Clean the inside of the machine.

•

Check the paper type and quality.

•

Remove the toner cartridge and then, install a new one.

If the problem persists, the machine may require repair. Contact a service representative.

Condition

Suggested Solutions

A

Summary of Contents for Xpress SL-M2835DW/XAA

Page 1: ...ng the installation basic operation and troubleshooting on Windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS en...

Page 2: ...5 Media and tray 26 Basic printing 37 3 Maintenance Ordering consumables and option 43 Available consumables 44 Available maintenance parts 45 Storing the toner cartridge 46 Redistributing toner 48 Re...

Page 3: ...know before using the machine Key benefits 4 Features by model 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 15 Control panel overview 18 Turning on the machine 2...

Page 4: ...er Convenience Simply touch your cell phone on the NFC tag on your printer and get the print job done see Using the NFC feature on page 150 You can print on the go from your smartphone or computer usi...

Page 5: ...ets of paper and can then be taped together to form a poster see Using advanced print features on page 161 You can print in various operating systems see System requirements on page 77 Your machine is...

Page 6: ...CD ROM drive For Windows select the printer driver and software in the Select Software to Install window Operating System M262x series M282x series M283x series Windows Mac Linux Unix Software M262x...

Page 7: ...TX wired LAN M262xND only Network Interface 802 11b g n wireless LANa M282xDW M283xDW only Software M262x series M282x series M283x series IPv6 M262xND only M282xND M282xDW M283xDW only NFC Near Fiel...

Page 8: ...The status LED flashes or remains constantly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the LED on page 6...

Page 9: ...n its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly...

Page 10: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 11: ...ric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do no...

Page 12: ...power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for...

Page 13: ...load wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you...

Page 14: ...dangerous if inhaled or ingested Using recycled consumables such as toner can cause damage to the machine In case of damage due to the use of recycled consumables a service fee will be charged For co...

Page 15: ...ponents may change depending on the circumstances Machine Power cord Software CDa a The software CD contains the printer drivers user s guide and software applications Quick installation guide Misc ac...

Page 16: ...del or country 1 Output tray 7 Paper width guides on a manual feeder 2 Control panel 8 Output support 3 Front cover 9 Toner cartridgea 4 Paper level indicator 10 Toner cartridgeb 2 3 4 5 6 7 8 10 11 9...

Page 17: ...pending on its model Some features and optional goods may not be available depending on model or country 1 Network porta a Network and wireless models only see Features by model on page 6 4 Power rece...

Page 18: ...e 118 Print screenc Press this button and the green LED will start blinking If you want to print only the active screen release the button when the green LED stops blinking If you want to print the wh...

Page 19: ...for about 6 seconds and release Prints configuration reports network configuration reportsd Press and hold this button for about 4 seconds until the status LED blinks fast and release 5 Power Youcant...

Page 20: ...Introduction Turning on the machine 1 Connect the machine to the electricity supply first Press the power key or turn the switch on if the machine has a power switch 2 Press Power on the control panel...

Page 21: ...is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe re...

Page 22: ...earch 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver i...

Page 23: ...nstructions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 21...

Page 24: ...p After installation is complete you may want to set the machine s default settings Refer to the next section if you would like to set or change values Printing a demo page 25 Media and tray 26 Basic...

Page 25: ...e to make sure that the machine is operating correctly To print a demo page In ready mode press and hold Cancel button for about 2 seconds until the status LED blinks and release For a model with an I...

Page 26: ...than others and produce sharper more vibrant images Surface smoothness The smoothness of the print media affects how crisp the printing looks on the paper Some print media may meet all of the guideli...

Page 27: ...ions on page 74 2 Tray overview To change the size you need to adjust the paper guides If you do not adjust the guide it may cause paper registration image skew or jamming of the paper Paper quantity...

Page 28: ...x printing might not be available for some models see Features by model on page 6 Depending on the power voltage your machine uses available paper types for duplex printing differs Refer to the below...

Page 29: ...Media and tray 29 2 Basic Setup 3 Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam 1 2 2 1 2...

Page 30: ...loaded face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print...

Page 31: ...es on page 40 For example if you want to print on labels select Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 74 Print...

Page 32: ...d not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use st...

Page 33: ...parencies to prolonged sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from...

Page 34: ...osed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sh...

Page 35: ...inted paper verify that the ink on the paper is dry During the fusing process wet ink can come off preprinted paper reducing print quality 6 Setting the paper size and type After loading paper in the...

Page 36: ...hot if you print a large number of pages at once Make sure that you do not allow children near it Open the output support before printing The printed pages stack on the output support and the output s...

Page 37: ...s 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range...

Page 38: ...the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cance...

Page 39: ...hat certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the f...

Page 40: ...saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and click Delete 11 Us...

Page 41: ...y enabled Eco options Printer Default Follows the settings set from the machine s control panel None Disables Eco mode Eco Printing Enables Eco mode Activate the various eco items you want to use Resu...

Page 42: ...ts available for your machine Ordering consumables and option 43 Available consumables 44 Available maintenance parts 45 Storing the toner cartridge 46 Redistributing toner 48 Replacing the toner cart...

Page 43: ...btain the list of available consumables and maintenance parts To order Samsung authorized consumables option and maintenance parts contact your local Samsung dealer or the retailer where you purchased...

Page 44: ...es and other consumables according to the specific country conditions Samsung does not recommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guara...

Page 45: ...lacing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought...

Page 46: ...ag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temper...

Page 47: ...the amount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval m...

Page 48: ...temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Befo...

Page 49: ...Redistributing toner 49 3 Maintenance 5 M2625 M2626 M2825 M2826 M2835 M2836 series 1 2...

Page 50: ...um of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase t...

Page 51: ...Replacing the toner cartridge 51 3 Maintenance 6 M2620 M2621 M2820 M2830 series Click this link to open an animation about replacing a toner cartridge...

Page 52: ...Replacing the toner cartridge 52 3 Maintenance 7 M2625 M2626 M2825 M2826 M2835 M2836 series Click this link to open an animation about replacing a toner cartridge...

Page 53: ...53 3 Maintenance Replacing the imaging unit 8 M2625 M2626 M2825 M2826 M2835 M2836 series Click this link to open an animation about replacing an imaging unit 1 2 1 2...

Page 54: ...vacuum cleaner toner blows in the air and might be harmful to you 9 Cleaning the outside or the display screen Clean the machine cabinet or the display screen with a soft lint free cloth Dampen the c...

Page 55: ...free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can o...

Page 56: ...ng the machine 56 3 Maintenance 11 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine 1...

Page 57: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 58: ...pter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solut...

Page 59: ...ed correctly see Tray overview on page 27 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your m...

Page 60: ...60 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 Click this link to open an animation about clearing a jam...

Page 61: ...Clearing paper jams 61 4 Troubleshooting 2 In the manual feeder Click this link to open an animation about clearing a jam...

Page 62: ...Clearing paper jams 62 4 Troubleshooting 3 Inside the machine The fuser area is hot Take care when removing paper from the machine Before opening the front cover close the output support first...

Page 63: ...Clearing paper jams 63 4 Troubleshooting M2620 M2621 M2820 M2830 series Click this link to open an animation about clearing a jam 1 2 2...

Page 64: ...Clearing paper jams 64 4 Troubleshooting M2625 M2626 M2825 M2826 M2835 M2836 series Click this link to open an animation about clearing a jam 1 2 1 2 1 2...

Page 65: ...Clearing paper jams 65 4 Troubleshooting 4 In the exit area Click this link to open an animation about clearing a jam...

Page 66: ...Clearing paper jams 66 4 Troubleshooting 5 In the duplex area Click this link to open an animation about clearing a jam...

Page 67: ...Clearing paper jams 67 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2...

Page 68: ...ontrol panel overview on page 18 To resolve the error look at the error message and its instructions from the troubleshooting part see Troubleshooting on page 197 You also can resolve the error with t...

Page 69: ...ay The machine has stopped due to a major error Reboot the power and try the printing job again If the problem persists please call for service An imaging unit has almost reached its estimated cartrid...

Page 70: ...indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media siz...

Page 71: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 72 Regulatory information 82 Copyright 93...

Page 72: ...ne with consumables M2620 series 7 0 kg 15 43 lbs M2621 M2625 M2626 series 7 2 kg 15 87 lbs M2625D M2626D series 7 4 kg 16 31 lbs M2820 M2830 series 7 2 kg 15 87 lbs M2825 M2826 M2835 M2836 series 7 4...

Page 73: ...iguration tested basic machine installation A4 paper simplex printing b China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent ad...

Page 74: ...80 g m2 21 lbs bond 60 to 220 g m2 16 to 59 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio...

Page 75: ...105 g m2 24 to 28 lbs bond Thicker paper Refer to the Plain paper section Refer to the Plain paper section Not available in tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper s...

Page 76: ...es 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for ma...

Page 77: ...z 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128...

Page 78: ...machine Mac Windows Server 2012 Windows Server 2012 R2 Intel Pentium IV 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 32 GB Operating system Requirements Recommended CPU RAM Free HDD space Mac O...

Page 79: ...Linux 5 6 Fedora 11 12 13 14 15 16 17 18 19 openSUSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 7 0 7 1...

Page 80: ...ations 80 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up to...

Page 81: ...ace Ethernet 10 100 Base TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various Linux OS Mac OS...

Page 82: ...ardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Wa...

Page 83: ...iod of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENE...

Page 84: ...n the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their...

Page 85: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reor...

Page 86: ...power output of the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conj...

Page 87: ...ou change or examine the fuse you must re fit the correct 13 amp fuse You then need to replace the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Cont...

Page 88: ...ipment January 1 1996 Council Directive 2004 108 EC approximation of the laws of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment...

Page 89: ...atibility of TBR21 terminals The product has been designed against and is fully compliant with all of the relevant advisory notes contained in this document European radio approval information for pro...

Page 90: ...care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near...

Page 91: ...tination country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled...

Page 92: ...Regulatory information 92 5 Appendix 23 China only...

Page 93: ...untries AirPrint and the AirPrint logo are trademarks of Apple Inc LaserWriter is a trademark of Apple Computer Inc All other brand or product names are trademarks of their respective companies or org...

Page 94: ...t the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides informa...

Page 95: ...Print 153 Google Cloud Print 154 3 Special Features Altitude adjustment 158 Changing the default print settings 159 Setting your machine as a default machine 160 Using advanced print features 161 Usin...

Page 96: ...96 ADVANCED 5 Troubleshooting Paper feeding problems 198 Power and cable connecting problems 199 Printing problems 200 Printing quality problems 204 Operating system problems 212...

Page 97: ...machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 109 Installation for Mac 98...

Page 98: ...folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operati...

Page 99: ...the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software Click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK...

Page 100: ...chine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package...

Page 101: ...work properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as r...

Page 102: ...nstructions for setting up a network connected machine and software Useful network programs 103 Wired network setup 104 Installing driver over the network 109 Wireless network setup 118 Samsung Mobile...

Page 103: ...n s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for net...

Page 104: ...the current machine s network settings This will help you to set up a network Press the Cancel button for more than 4 seconds on the control panel Using this Network Configuration Report you can find...

Page 105: ...Network Configuration Report see Printing a network configuration report on page 104 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 8 Click Apply and then click OK...

Page 106: ...hout the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 14 Click Apply and then click OK The machine will automatically print the Network Configuration Report Confirm that all the settings...

Page 107: ...ress configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user From the SyncThru Web Service Activating IPv6 1 Access a web browser such as Internet Explorer from Windows...

Page 108: ...IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration...

Page 109: ...untry see Features by model on page 6 The machine that does not support the network interface it will not be able to use this feature see Rear view on page 17 You can install the printer driver and so...

Page 110: ...in the installation window Then click Next 4 Select Network connection on the Printer Connection Type screen Then click Next 5 Follow the instructions in the installation window For the Start Screen f...

Page 111: ...ation report on page 140 5 The driver is automatically installed from the Windows Update Silent installation Mode Silent installation mode is an installation method that does not require any user inte...

Page 112: ...the PC sharing the printer and then the share name of the printer Command line Definition Description a dest_path or A dest_path Specifies destination path for installation The destination path should...

Page 113: ...or UP printer name Removes only specified printer instance and not the driver files This command provides a way to remove only specified printer instance from your system without effecting other print...

Page 114: ...default queue first 15 ifAutoSelectdoesnotworkproperly chooseSelectPrinterSoftwareand your machine name in Print Using 16 Click Add 17 After the installation is finished click Close 9 Linux You need...

Page 115: ...e UNIX printer driver package from the Samsung website http www samsung com find your product Support or Downloads Installing the UNIX printer driver package The installation procedure is common for a...

Page 116: ...execute the install c command To re install it use the command install i to reinstall the binaries Setting up the printer To add the printer to your UNIX system run installprinter from the command lin...

Page 117: ...Installing driver over the network 117 2 Using a Network Connected Machine 11 Check the Make Default option to set this printer as default 12 Click OK to add the printer...

Page 118: ...computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security...

Page 119: ...own machines including PCs smart phones and printers Refer to the Access Point user s guide for password settings Some wireless network installation types may not be available depending on the model o...

Page 120: ...Machine Without Access Point From the computer Windows user see Ad hoc via USB cable on page 130 Mac user see Ad hoc via USB cable on page 130 Wi Fi Direct setup See Setting up Wi Fi Direct on page 14...

Page 121: ...reless security settings The option name may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protecte...

Page 122: ...n appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Press and hold the W...

Page 123: ...e printed see Printing a network configuration report on page 104 In ready mode Press the Cancel or Stop Clear button for more than five seconds on the control panel The machine without the Cancel or...

Page 124: ...keup button on the control panel You need to wait 2 minutes to re connect to the wireless network Disconnecting from a network To disconnect the wireless network connection press the WPS button on the...

Page 125: ...upplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM driv...

Page 126: ...No my printer is already connected to my network 7 Select Using a USB cable on the Select the Wireless Setup Method screen Then click Next 8 After searching the window shows the wireless network devi...

Page 127: ...rk password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network securit...

Page 128: ...eating the infrastructure network 1 Turn on your computer access point and machine 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All p...

Page 129: ...Next 5 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up my printer s wireless network Then click Next If your printer is already connected on the network select No my pr...

Page 130: ...button from the control panel within 2 minutes 7 When the wireless network set up is completed click Next 8 Follow the instructions in the installation window Ad hoc via USB cable If you do not have a...

Page 131: ...D ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agreements in the installatio...

Page 132: ...indow showing the wireless network setting appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If th...

Page 133: ...lled with a wireless network interface USB cable 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the C...

Page 134: ...a USB cable and click Next If the screen does not appear go to step 15 12 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and cl...

Page 135: ...access point has security enabled Enter the Network Password of the access point or router 13 The window showing the wireless network setting appears Check the settings and click Next Wi Fi Direct op...

Page 136: ...r folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine opera...

Page 137: ...p 13 If below screen appears press the WPS button from the control panel within 2 minutes 12 When the wireless network set up is completed click Next 13 After the installation is finished click Close...

Page 138: ...p For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click...

Page 139: ...showing the wireless network settings appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the com...

Page 140: ...k port will not be able to use this feature see Rear view on page 17 Your machine is a network compatible machine To enable your machine to work with your network you will need to perform some configu...

Page 141: ...son who set up your network To configure wireless parameters you can use SyncThru Web Service Using SyncThru Web Service Before starting wireless parameter configuration check the cable connection sta...

Page 142: ...ireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click App...

Page 143: ...an access point You can also use a wired network and a Wi Fi Direct network simultaneously so multiple users can access and print documents both from Wi Fi Direct and from a wired network You cannot c...

Page 144: ...Network Password that is randomly generated by default From the machine Machines with a display screen Select Network Wireless Wi Fi Direct from the control panel Enable Wi Fi Direct From the network...

Page 145: ...r installation Printers Not Found Your machine may not be turned on Turn on your computer and the machine USB cable is not connected between your computer and machine Connect the machine to your compu...

Page 146: ...address How to compare 1 Print the network information report of your printer and then check the IP address see Printing a network configuration report on page 104 2 Check the printer port s IP addre...

Page 147: ...ork communication Check whether firewall software V3 or Norton is blocking the communication If the computer and the machine are connected on the same network and it cannot be found when searching fir...

Page 148: ...ireless network The machine is located away from obstacles that could block the wireless signal Remove any large metal objects between the access point or wireless router and the machine Make sure the...

Page 149: ...driver or configuring network settings isn t necessary just simply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web...

Page 150: ...speed may differ This feature is available only for the model with a NFC tag see Machine overview on page 15 Using a cover or a battery other than the ones that came with the mobile device or a metal...

Page 151: ...OK Follow the instruction on the app screen to update the PIN number If your do not have Samsung Mobile Print app installed on your mobile devices it automatically connects to Samsung Mobile Print ap...

Page 152: ...en to update the PIN number If your do not have Samsung Mobile Print app installed on your mobile devices it automatically connects to Samsung Mobile Print app download page Download the app and try a...

Page 153: ...en click Login Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens cl...

Page 154: ...out Google Cloud Print 28 Registering your Google account to the printer Registering from Samsung Mobile Print app In order to use this feature Samsung Mobile Print app needs to be installed on your c...

Page 155: ...ult ID and Password We recommend you to change the default password for security reasons ID admin Password sec00000 If the network environment is using a proxy server you need to configure the proxy s...

Page 156: ...ud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the Google Docs application from your...

Page 157: ...stment 158 Changing the default print settings 159 Setting your machine as a default machine 160 Using advanced print features 161 Using Direct Printing Utility 170 Mac printing 172 Linux printing 174...

Page 158: ...3 280 ft High1 1 000 m 3 280 ft 2 000 m 6 561 ft High2 2 000 m 6 561 ft 3 000 m 9 842 ft High3 3 000 m 9 842 ft 4 000 m 13 123 ft High4 4 000 m 13 123 ft 5 000 m 16 404 ft You can set the altitude val...

Page 159: ...ware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For...

Page 160: ...a select Control Panel Hardware and Sound Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Sel...

Page 161: ...website http www samsung com find your product Support or downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window...

Page 162: ...ies window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Press the Help or click the but...

Page 163: ...the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you...

Page 164: ...Folio or Oficio sized paper If your machine does not have a duplex unit you should complete the printing job manually The machine prints every other page of the document first After that a message ap...

Page 165: ...ings you have selected on the control panel of the machine None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional la...

Page 166: ...he preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop d...

Page 167: ...u must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resol...

Page 168: ...m the Overlay List box d If necessary check ConfirmPageOverlayWhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printi...

Page 169: ...print more than one copy You can print one copy first to check then print the rest of the copies later Confidential This mode is used for printing confidential documents You need to enter a password...

Page 170: ...printing restriction feature and retry printing You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be printe...

Page 171: ...t click menu 1 Right click on the PDF file to print and select Direct Printing The Direct Printing Utility window appears with the PDF file is added 2 Select the machine to use 3 Customize the machine...

Page 172: ...ng printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties wind...

Page 173: ...endars 1 From your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other...

Page 174: ...Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Cl...

Page 175: ...ptions or connection type with Printing utility supplied by o s 1 Launch Printing utility Go to System Administration Printing menu or execute system config printer command in Terminal program 2 Selec...

Page 176: ...r press Properties 5 Press OK to start the print job 15 Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties...

Page 177: ...tual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Se...

Page 178: ...help you make full use of your machine Accessing management tools 179 Easy Capture Manager 180 Samsung AnyWeb Print 181 Easy Eco Driver 182 Using SyncThru Web Service 183 Using Samsung Easy Printer Ma...

Page 179: ...8 from Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for som...

Page 180: ...ndows OS users only This feature may not be available depending on model or optional goods Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard N...

Page 181: ...able depending on model or optional goods This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the soft...

Page 182: ...images and texts and more You can save frequently used settings as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences on page 40 3 From...

Page 183: ...from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru We...

Page 184: ...our machine and network You need to log in as an administrator to view this tab Machine Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environmen...

Page 185: ...on 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded web...

Page 186: ...way to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Sw...

Page 187: ...Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advan...

Page 188: ...ions or models If so it is not applicable to your machine Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information Alert Se...

Page 189: ...stall the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon...

Page 190: ...pplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the...

Page 191: ...atically downloaded from the Windows Store if the machine is connected to a computer with an Internet connection 7 Understanding the Samsung Printer Experience To open the application From the Start s...

Page 192: ...error occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the In...

Page 193: ...Printer 3 Select the printer you want to delete 4 Click Yes You can see that the deleted printer is removed from the screen 9 Printing from Windows 8 This section explains common printing tasks from t...

Page 194: ...this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings Th...

Page 195: ...ing settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set...

Page 196: ...nting confidential documents You need to enter a password to print using it Using the sharing feature Samsung Printer Experience allows you to print from other applications installed on the computer u...

Page 197: ...chapter gives helpful information for what to do if you encounter an error Paper feeding problems 198 Power and cable connecting problems 199 Printing problems 200 Printing quality problems 204 Operat...

Page 198: ...and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keep...

Page 199: ...er problems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electrici...

Page 200: ...heets are removed from the toner cartridge If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the ma...

Page 201: ...on that was selected in the Printing Preferences may be incorrect For many software applications the paper source selection is found under thePaper tab within the Printing Preferences Select the corre...

Page 202: ...om Device Settings in Samsung Easy Printer Manager program see Device Settings on page 188 Pages print but they are blank The toner cartridge is defective or out of toner Redistribute the toner if nec...

Page 203: ...s not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences The printed billing p...

Page 204: ...inter driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine The surface of the LSU part inside the machine may be dirty...

Page 205: ...spots appear on the page The paper is too rough and a lot of dirt from paper falls to the inner components within the machine so the transfer roller may be dirty Clean the inside of your machine The p...

Page 206: ...r on page 48 Toner smear Clean the inside of the machine Check the paper type and quality Remove the toner cartridge and install a new one Vertical repetitive defects If marks repeatedly appear on the...

Page 207: ...indow see Opening printing preferences on page 40 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Pr...

Page 208: ...Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 1...

Page 209: ...idge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one The machine may require repairing Contact a service representative Loose toner Clean the insi...

Page 210: ...l stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the to...

Page 211: ...Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging C...

Page 212: ...Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after prin...

Page 213: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during...

Page 214: ...collate option As workaround set the default value of collate option to False using the system s printing utility execute system config printer in the Terminal program Printing always works with duple...

Page 215: ...0 GSAM 8000 4726 www samsung com ae support English www samsung com ae_ar support Arabic BANGLADESH 0961 2300300 0800 0300300 Toll free www samsung com in support BELARUS 810 800 500 55 500 www samsun...

Page 216: ...toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support Country Region Customer Care Center WebSite DOMINICAN REPUB...

Page 217: ...line 30 210 6897691 from mobile and land line www samsung com gr support Country Region Customer Care Center WebSite GUATEMALA 1 800 299 0033 www samsung com latin support Spanish www samsung com lat...

Page 218: ...BANON 961 1484 999 www samsung com Levant LITHUANIA 8 800 77777 www samsung com lt support Country Region Customer Care Center WebSite LUXEMBURG 261 03 710 www samsung com be_fr support MACAU 0800 333...

Page 219: ...samsung com latin support Spanish www samsung com latin_en support English PARAGUAY 0800 11 SAMS 7267 www samsung com ar Country Region Customer Care Center WebSite PERU 0800 777 08 www samsung com p...

Page 220: ...4 www samsung com sg support SLOVENIA 080 697 267 brezpla na tevilka www samsung com si Country Region Customer Care Center WebSite SLOVAKIA 0800 SAMSUNG 0800 726 786 www samsung com sk support SOUTH...

Page 221: ...www samsung com uk support U S A Consumer Electonics 1 800 SAMSUNG 726 7864 www samsung com us support U S A Mobile Phones 1 800 SAMSUNG 726 7864 www samsung com us support UGANDA 0800 300 300 www sa...

Page 222: ...LAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecansc...

Page 223: ...ically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on print...

Page 224: ...back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scann...

Page 225: ...ol MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocol...

Page 226: ...ng platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to...

Page 227: ...ceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produce...

Page 228: ...unctionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted...

Page 229: ...which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI of...

Page 230: ...eract with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data trans...

Page 231: ...ss and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Inter...

Page 232: ...is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted...

Page 233: ...d security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily...

Page 234: ...printing 154 J jam clearing paper 60 tips for avoiding paper jams 59 L Linux common Linux problems 214 driver installation for network connected 114 100 101 printer properties 175 174 system requireme...

Page 235: ...information 189 Printing 37 printing changing the default print settings 159 Linux 174 Mac 172 multiple pages on one sheet of paper Mac 172 printing a document Windows 37 Mac 173 161 UNIX 176 using d...

Page 236: ...multi purpose tray 29 U understanding the status LED 68 UNIX driver installation for network connected 115 printing 176 Unix system requirements 80 USB cable driver installation 98 100 99 101 using he...

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