Samsung Xpress M2020 series User Manual Download

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164

5. Troubleshooting

Power and cable connecting problems

Power

Click this link to open an animation about solving power problems.

Condition

Suggested solutions

The machine is not receiving power,

or the connection cable between the
computer and the machine is not
connected properly.

•

Connect the machine to the electricity supply first and press the

(

Power

) button on the control panel.

•

Disconnect the machine’s cable and reconnect it.

Summary of Contents for Xpress M2020 series

Page 1: ...rning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ... Learning the Basic Usage Media and tray 26 Basic printing 35 3 Maintenance Ordering supplies and accessories 39 Available supplies 40 Storing the toner cartridge 41 Redistributing toner 43 Replacing the toner cartridge 44 Cleaning the machine 46 Tips for moving storing your machine 50 4 Troubleshooting Tips for avoiding paper jams 52 Clearing paper jams 53 Understanding the status LED 56 5 Append...

Page 3: ...know before using the machine Key benefits 4 Features by models 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 16 Control panel overview 19 Turning on the machine 21 Installing the driver locally 22 Reinstalling the driver 24 ...

Page 4: ...demand printing M202x series M202xW series For single side printing 20 ppm A4 or 21 ppm Letter SL M2024 series SL M2024W series For single side printing 18 ppm A4 or 19 ppm Letter Convenience Simply touch your cell phone on the NFC tag on your printer and get the print job done see Using the NFC feature on page 122 Samsung Easy Printer Manager is a program that monitors and informs you of the mach...

Page 5: ... can print in various operating systems see System requirements on page 65 Your machine is equipped with a USB interface Supports various wireless network setting method Wireless networking may not be available depending on the model see Features by models on page 6 Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network using the WPS button on the machine and the a...

Page 6: ... or country Operating System Software Operating System M202x series M202xW series Windows Mac Linux Unix Software M202x series M202xW series PCL printer driver SPL printer driver PS printer driver XPS printer drivera Samsung Easy Printer Manager SyncThru Web Service SyncThru Web Admin Service ...

Page 7: ...g website www samsung com Software M202x series M202xW series Features M202x series M202xW series Hi Speed USB 2 0 Network Interface Ethernet 10 100 Base TX wired LAN Network Interface 802 11b g n wireless LAN NFC printing IPv6 Eco printing Easy Eco Driver a a Setting the ECO settings is available from the windows driver Wi Fi Protected Setup WPS Manual duplex 2 sided printing AirPrint Google Clou...

Page 8: ... accordingly see Understanding the status LED on page 56 A paper jam has occurred Open and close the top cover see Front view on page 17 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 53 Printouts are blurry The toner level might be low or uneven Shake the toner cartridge Try a different print resolution setting Replace t...

Page 9: ...ng on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to pr...

Page 10: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 11: ...f the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can cause damage to the ...

Page 12: ...tions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to left the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine weighs more than 40 kg...

Page 13: ... the machine or place it in an airtight location such as a closet If the machine is not well ventilated this could result in fire The machine should be connected tothe power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning ...

Page 14: ... of the plug clean from dust or water Otherwise this could result in electric shock or fire Do not disassemble the toner cartridge Toner dust can be dangerous if inhaled or ingested Do not burn any of the supplies such as toner cartridge or fuser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be d...

Page 15: ...ge waste toner bottle imaging unit etc follow the instructions below When disposing of the supplies follow the instructions for disposal Refer to the reseller for disposal instructions Do not wash the supplies For a waste toner bottle do not reuse it after emptying the bottle If you do not follow the instructions above it may cause machine malfunctionandenvironmentalpollution Thewarrantydoesnot co...

Page 16: ...ow Some components may change depending on the circumstances Power cord Quick installation guide Software CDa a The software CD contains the printer drivers and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 17: ...e depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 Output tray 5 NFC Near Field Communication tag 2 Control panel 6 Top cover 3 Tray 7 Toner cartridge 4 Output support 8 Paper width guide 3 2 4 1 8 6 7 5 ...

Page 18: ...n 11 Rear view This illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 USB port 2 Power receptacle 1 2 ...

Page 19: ...k connection easily without a computer see Wireless network setup on page 93 Configuration sheet Press and hold this button for about 10 seconds until the green LED blinks slowly and release Prints supplies info report usage count report Press and hold this button for about 15 seconds until the green LED on and release Manual print Press this button each time you load a sheet of paper in the tray ...

Page 20: ...n only use this function if the machine s Easy Printer Manager program is installed if you are a Mac OS user you need to enable Screen Print Settings from the Easy Printer Manager to use the Print Screen feature Configuration sheet Press and hold this button for about 10 seconds until the green LED blinks slowly and release Prints supplies info report error report Press and hold this button for ab...

Page 21: ...21 1 Introduction Turning on the machine 1 Connect the machine to the electricity supply first 2 Press power on the control panel If you want to turn the power off press power on the control panel 2 1 ...

Page 22: ...oes not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up wi...

Page 23: ...Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product Support or downloads If you want to install Samsung s printer management tools you need to install the...

Page 24: ...nstructions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 22 From the Windows 8 Start Screen 1 Make sure that the machine is connected to your computer and powered on 2 Click on the Uninstall Samsung Printer Software tile in the Start screen 3 Follow the instr...

Page 25: ...rning the Basic Usage After installation is complete you may want to set the machine s default settings Refer to the next section if you would like to set or change values Media and tray 26 Basic printing 35 ...

Page 26: ...t photo paper with this machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 62 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guide If y...

Page 27: ... stack to separate the pages before loading papers 3 Adjustthetraysize tothemediasizeyouareloading see Trayoverview on page 26 Then place the paper with the side you want to print facing up and open the output tray 4 Squeeze the paper width guide and slide it to the edge of the paper stack without causing it to bend 2 3 4 1 ...

Page 28: ...he media to warp If you do not adjust the paper width guide it may cause paper jams Do not use a paper with a leading edge curl it may cause a paper jam or the paper can be wrinkled 5 When you print a document set the paper type and size for the tray see Setting the paper size and type on page 34 ...

Page 29: ...at a time on the manual tray Toprevent paperjams do notadd paper whileprintingwhen thereisstill paper in the manual feeder Print media should be loaded face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 62 Flatten any curl on po...

Page 30: ... PaperType see Opening printing preferences on page 36 Whenusing specialmedia we recommend you feed one sheetat a time see Print media specifications on page 62 To see for paper weights for each sheet refer to Print media specifications on page 62 Supported Types Traya Plain Thick Thin Bond Color CardStock Labels Envelope Preprinted Cotton Recycled Archive a The paper types available manual feedin...

Page 31: ... and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope 1 Acc...

Page 32: ... than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once...

Page 33: ...ty is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the machine s fusing temperature for 0 1 second about 170 C 338 F Preprinted paper ink must be non flammable and should not adversely affect machine rollers Before you load preprinted paper verify that the ink on the paper is dry During the fusing process wet in...

Page 34: ...per size and type To change the paper setting set in the machine from the Printing preferences window Papertab PaperType see Opening printing preferences on page 36 If you want to use special sized paper such as billing paper select Custom in the Paper tab in the Printing Preferences see Opening printing preferences on page 36 ...

Page 35: ...eferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow see Openingprinting...

Page 36: ...se However the composition of the Printing Preferences window is similar When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu 3 Select...

Page 37: ...esired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and click Delete 9 Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard ...

Page 38: ...s accessories and maintenance parts available for your machine Ordering supplies and accessories 39 Available supplies 40 Storing the toner cartridge 41 Redistributing toner 43 Replacing the toner cartridge 44 Cleaning the machine 46 Tips for moving storing your machine 50 ...

Page 39: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 40: ...or other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions Samsung does not recommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of usin...

Page 41: ...and store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge is removed from the printer follow the instructions below to store the toner cartridge properly Store the cartridge inside the protective bag from the original package Store lying flat not standing on end with the same sid...

Page 42: ...e brand refilled or remanufactured toner cartridges Samsung s printer warranty does not cover damage to the machine caused by the use of a refilled remanufactured or non Samsung brand toner cartridges 3 Estimated cartridge life Estimated cartridge life the life of the toner cartridge or imaging unit yield depends on the amount of toner that print jobs require The actual print yield may vary depend...

Page 43: ...s happens you can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the top cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 1...

Page 44: ...h as a knife or scissors to open the toner cartridge package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge t...

Page 45: ...Replacing the toner cartridge 45 3 Maintenance When a toner cartridge has reached the end of life the machine will stop printing 1 2 ...

Page 46: ...r the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the m...

Page 47: ...chine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the top cover close the output support first ...

Page 48: ...Cleaning the machine 48 3 Maintenance 1 2 3 1 2 2 2 2 1 ...

Page 49: ... the machine 49 3 Maintenance 7 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine 2 1 1 2 2 2 2 1 ...

Page 50: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 51: ...ful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide see Troubleshooting on page 162 If you cannot find a solution in the User s Guide or the problem persists call fo...

Page 52: ...ned correctly see Tray overview on page 26 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media see Print media specif...

Page 53: ...53 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray Click this link to open an animation about clearing a jam 2 1 1 2 3 ...

Page 54: ...Troubleshooting 2 Inside the machine Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine Before opening the top cover close the output support first 1 2 ...

Page 55: ...Clearing paper jams 55 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 1 2 ...

Page 56: ...may not be available depending on model or country To resolve the error look at the error message and its instructions from the troubleshooting part You can also resolve the error with the guidelines from the Samsung Printer Status window or Smart Panel program window If the problem persists call a service representative ...

Page 57: ...hine is on line and can be used Red Blinking Waiting for a Print screen or WPS button to be pressed for manual printing On The cover is opened Close the cover There is no paper in the tray when receiving or printing data Load paper in the tray Loading paper in the tray on page 27 The machine has stopped due to a major error When the machine is manual and manual duplex printing Orange Blinking Upgr...

Page 58: ...ted or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing Off All toner cartridges are at normal capacity WPS...

Page 59: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 60 Regulatory information 69 Copyright 79 ...

Page 60: ...ension Width x Length x Height 331 x 215 x 178 mm 13 03 x 8 46 x 7 01 inches Weight Machine with consumables 3 97 kg 8 75 lbs Noise Levela Ready mode Less than 26 dB A Print mode Less than 50 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingb 110 volt models AC 110 127 V 220 volt models AC 22...

Page 61: ...ion A4 paper simplex printing China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine c The power consumption of power save mode may be affected by machine s status setting conditions operating environmen...

Page 62: ...16 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches B5 ISO 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches Envelope Monarch Envelope 98 x 191 mm 3 87 x 7 5 inches 75 to 90 g m2 20 to 24 lbs bond 10 sheets 75 to 90 g m2 20 to 24 lbs bond 1 sheet No 1...

Page 63: ...50 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Color Refer to the Plain section Refer to the Plain section 75 to 90 g m2 20 to 24 lbs bond 150 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Preprinted Refer to the Plain section Refer to the Plain section 75 to 90 g m2 20 to 24 lbs bond 150 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bon...

Page 64: ...nd Refer to the Plain section Refer to the Plain section 10 sheets 1 sheet Archive Refer to the Plain section Refer to the Plain section 100 sheets 1 sheet Minimum size custom 76 x 127 mm 3 x 5 inches 60 to 163 g m2 16 to 43 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b Feed one sheet at a ...

Page 65: ...512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 4 GHz x64 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windows 8 Windows 8 1 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 2 GB 20 GB Su...

Page 66: ...inistrator rights can install the software Windows Terminal Services is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 9 Intel processors 2 GB 4 GB ...

Page 67: ...Enterprise Linux 5 6 Fedora 11 12 13 14 15 16 17 18 openSUSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 Mint 13 14 CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 68: ...ifications Network interface 802 11b g n Wireless LAN M202xW only Network operating system Windows Server 2003 Server 2008 XP Vista 7 8 Server 2008 R2 Various Linux OS Mac OS X 10 5 10 9 Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wireless security Authentication Ope...

Page 69: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basic...

Page 70: ...e data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of the packaging material for this p...

Page 71: ...ay cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of wa...

Page 72: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled D...

Page 73: ...ng two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC statement for wireless L...

Page 74: ...p plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Important warning If the wires in the mains lead do not match the colors marked in your plug do the following You must connect the green and yellow wire to the ...

Page 75: ... with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Euro QA Lab of Samsung Electronics Co Ltd in the first instance The product has been tested against TBR21 To assist in the use and application of terminal equipment which complies with this standard the European Teleco...

Page 76: ... your printer system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in the specific country sections or country group sections The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label...

Page 77: ...ice may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environments where you are uncertain of the sanction to use wireless devices ask the applicable authority for authorization prior to use or turning on the wireless device Every country has different restricti...

Page 78: ...Regulatory information 78 5 Appendix 22 China only ...

Page 79: ... Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation Google Picasa Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc Google Cloud Print is a trademark of Google Inc iPad iPhone iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the Ai...

Page 80: ... about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 81: ... feature 122 Google Cloud Print 124 AirPrint 127 3 Special Features Altitude adjustment 130 Changing the default print settings 131 Setting your machine as a default machine 132 Using advanced print features 133 Mac printing 140 Linux printing 142 4 Useful Management Tools Accessing management tools 145 Easy Capture Manager 146 Samsung AnyWeb Print 147 Easy Eco Driver 148 Using SyncThru Web Servic...

Page 82: ...82 ADVANCED 5 Troubleshooting Paper feeding problems 163 Power and cable connecting problems 164 Printing problems 165 Printing quality problems 169 Operating system problems 177 ...

Page 83: ...le A locally connected machine is a machine directly attached to your computer using the cable Installation for Mac 84 Reinstallation for Mac 85 Installation for Linux 86 Reinstallation for Linux 87 If you are a Windows OS user refer to the Installing the driver locally on page 22 for installing the machine s driver Only use a USB cable no longer then 3 meter 118 inches ...

Page 84: ... folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select USB Connected Printer on the Printer Connection Type and click...

Page 85: ... the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 86: ...chine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you re not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch print...

Page 87: ...work properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as root execute the command with sudo as sudo uninstall sh 4 Proceed with uninstallation ...

Page 88: ...ted machine and software Useful network programs 89 Wired network setup 90 IPv6 configuration 91 Wireless network setup 93 Samsung Mobile Print 121 Using the NFC feature 122 Google Cloud Print 124 AirPrint 127 Supported optional devices and features may differ according to your model see Features by models on page 6 ...

Page 89: ...e The web server embedded on your network machine allows you to do the following tasks see IPv6 address configuration on page 92 Check the supplies information and status Customize machine settings Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncTh...

Page 90: ...hemachine scontrolpanel that will show the current machine s network settings This will help you to set up a network Press the WPS button formore than 10 seconds on the control panel Using this Network Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 165 254 192 192 ...

Page 91: ... administrator Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 3 When the SyncThru Web Service window opens move the mouse cursor over the Settings of the top menu bar and then click Network Settings 4 Click TCP IPv6 on the left pane of the website 5 Check the IPv6 Protocol check box to activate IPv6 6 Click ...

Page 92: ...l Address from Network Configuration Report see Printing a network configuration report on page 90 Link local Address Self configured local IPv6 address Address starts with FE80 Stateless Address Automatically configured IPv6 address by a network router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user 3 Enter the IPv6 addresses e...

Page 93: ...ork Password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environment generally used for homes and SOHOs Small Office Home Office Thi...

Page 94: ...epending on the model or country Set up method Connecting method Description Reference With Access Point From the computer Windows user see Access point via USB cable on page 99 Windows user see Access point without a USB cable recommended on page 102 Mac user see Access point via USB cable on page 107 Mac user see Access point without a USB cable recommended on page 109 From the machine s control...

Page 95: ...ints If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user guide for password settings Without Access Point From the computer Windows user see Ad hoc via USB cable on page 104 Mac user see Ad hoc via USB cable on page 112 Wi Fi Direct setup See Setting up Wi Fi Direct on p...

Page 96: ...reless security settings The option name may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network u...

Page 97: ... configuration report including PIN must be printed see Printing a network configuration report on page 90 In ready mode Press and hold the WPS button on the button formore than ten seconds on the control panel You can find your machine s PIN 2 Press and hold the WPS button on the control panel for more than 4 seconds until the status LED stays on The machine starts connecting to the access point ...

Page 98: ...the wireless network connection when the machine is connecting to the wireless network press and release the Power button on the control panel You need to wait 2 minutes to re connect to the wireless network Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machin...

Page 99: ...ork 1 Check wheter the USB cable is connected to the machine 2 Turn on your computer access point and machine 3 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from...

Page 100: ...en click Next 8 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Next If you cannot find the network name you want to choose or if you want to set the wireless configuration manually click Advanced Setting Enter the wireless Network Name Enter the SSID of the access point SSID is case sensitive Operation Mode Select In...

Page 101: ...cryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security settings Enter the Network Password of the access point or router 9 If your printer supports Wi Fi Direct the following screen appears Click Next Wi Fi Direct option appears on the screen only if your printer supports this feature Can start to build Wi Fi Direct by using Sa...

Page 102: ...reating the infrastructure network 1 Turn on your computer access point and machine 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps...

Page 103: ...less network Then click Next If your printer is already connected on the network select No my printer is already connected tomy network 6 Select Using a direct wireless connection on the Select the Wireless Setup Method screen Then click Next Even if your computer is running Windows 7 or higher you cannot use this feature if your PC does not support wireless network Set the wireless network using ...

Page 104: ... 8 Follow the instructions in the installation window Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected computer Software CD that was provided with your machine A machine installed with a wireless network interface US...

Page 105: ...CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agreements in the installation window Then click Next 4 Select Wireless network connection on the Printer Connection Type screen Then click Next 5 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up my...

Page 106: ...window showing the wireless network setting appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the computer s network configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting shoul...

Page 107: ...alled with a wireless network interface USB cable 1 Make sure that the machine is connected to your computer andpowered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the lic...

Page 108: ...twork connected Machine 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue 11 If Wireless Settings screen appears select Using a USB cable and click Next If the screen does not appear go to step 15 ...

Page 109: ...ion network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security enabled Enter the Network Password of the access point or router 13 The window showing the wireless network setting appears Check the setti...

Page 110: ... the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Se...

Page 111: ...ars select Using a direct wireless connection and click Next If the screen does not appear go to step 13 If below screen appears press the WPS button from the control panel within 2 minutes 12 When the wireless network set up is completed click Next 13 After the installation is finished click Close ...

Page 112: ...oc network in Mac 1 Make sure that the machine is connected to your computer andpowered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continu...

Page 113: ...ng on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wirel...

Page 114: ...For the Static method If the IP address assignment method is Static check if Static is shown in the Wireless Network Setting Confirm window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s netwo...

Page 115: ...tting the Wi Fi Direct for mobile printing Wi Fi Direct is an easy to setup peer to peer connecting between method for your between a printer and mobile device that supports Wi Fi Direct that provides a secure connection and better throughput than ad hoc mode With Wi Fi Direct you can connect your printer to a Wi Fi Direct network while concurrently connecting to an access point You can also use a...

Page 116: ... of the printer for Wi Fi Direct is 192 168 3 1 Group Owner Activate this option to assign the printer the Wi Fi Direct group s owner The Group Owner acts similar to a wireless access point We recommend activating this option Network Password If your printer is a Group Owner a Network Password is required for other mobile devices to connect to your printer You can configure a Network Password your...

Page 117: ...k the configured security on your access point and machine Connecting Failure General Connection Error Your computer is not receiving a signal from your machine Check the USB cable and your machine s power Connecting Failure Connected Wired Network Your machine is connected with a wired network cable Remove the wired network cable from your machine Connecting Failure Assigning the IP address Cycle...

Page 118: ...Printer properties item has mark you can select other printer drivers connected with selected printer e Click Port tab f Click Configure Port button g Check if Printer Name or IP Address is the IP address on the network configuration Sheet 3 Change the printer port s IP address if it is different from the network information report s If you want to use the software installation CD to change the po...

Page 119: ...ter has a configured security password If it has a password refer to the access point or wireless router administrator Check the machine s IP address Reinstall the machine driver and change the settings to connect to the machine on the network Due to the characteristics of DHCP the allocated IP address could change if the machine is not used for a long time or if the access point has been reset Re...

Page 120: ...ete The machine is located away from other electronic devices that may interfere with the wireless signal Many devices can interfere with the wireless signal including a microwave oven and some Bluetooth devices Whenever the configuration of your access point or wireless router changes you must do the product s wireless network setup again The maximum number of device that can be connected via Wi ...

Page 121: ...simply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have Samsung multfunction printer scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 14 Downloading Samsung Mobile Print To download Samsung Mobile Print go to the a...

Page 122: ...d may differ 17 Requirements NFC and Wi Fi Direct enabled Mobile Print app installed cell phone with Android OS 4 0 or higher Only Android OS 4 1 or higher will automatically enable the Wi Fi Direct feature on your cell phone when you enable the NFC feature We recommend you to upgrade your cell phone to Android OS 4 1 or higher to use the NFC feature Wi Fi Direct feature enabled printer Wi Fi Dire...

Page 123: ...ung Mobile Print app download page Download the app and try again 3 Select the content you want to print If neccessary change the print option by pressing the 4 Tag the NFC antenna on your cell phone usually located on the back of the cell phone over the NFC tag on your printer Wait few seconds for the cell phone to connect to the printer For some cell phones NFC antenna might not be located at th...

Page 124: ...1 Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the SyncThru Web Service website 6 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID ...

Page 125: ...that supports Google Cloud Print service Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from...

Page 126: ...here to Print Printing from the Chrome browser The following steps are an example of using the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in the browser s top right corner 4 Click Print A new tab for printing appears 5 Select Print with Google Cloud Print 6 Click the Print button ...

Page 127: ...as Internet Explorer Safari or Firefox and enter your machine s new IP address in the browser window For example 3 Click Login in the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service w...

Page 128: ... your email photo web page or document you want to print 2 Touch the action icon 3 Select your printer driver name and option menu to set up 4 Touch Print button Print it out Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print center ...

Page 129: ...ting features Altitude adjustment 130 Changing the default print settings 131 Setting your machine as a default machine 132 Using advanced print features 133 Mac printing 140 Linux printing 142 The procedures in this chapter are mainly based on Windows 7 ...

Page 130: ...the best print quality Before you set the altitude value determine the altitude where you are For Windows and Mac users see Device Settings on page 153 If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using SyncThru Web Service on page 149 1 High 4 2 High 3 3 High 2 4 High 1 5 Normal 0 4 000 m 13 123 ft 3 000 m 9 842 ft 2 000 m 6 561 ft 1 000 m 3 28...

Page 131: ...dware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 Windows 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Ch...

Page 132: ...ta select Control Panel Hardware and Sound Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 Windows 8 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers co...

Page 133: ...g website http www samsung com find your product Support or downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file name and then click OK For example c Temp file name If you type in only the file name the file is automatically saved in My Documents Docume...

Page 134: ...ies window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 37 Item Description Multiple Pages per Side Selects the number of pages to print...

Page 135: ...e the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size optio...

Page 136: ...e of the document first After that a message appears on your computer We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Long Edge This mode is the conventional layout used in bookbinding Short Edge This mode is the conventional layout used in calendars Paper Options Changes the size of a document to a...

Page 137: ...the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options d Click Update to save the changes e ...

Page 138: ...ou must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating a new page overlay a To save the document as an overlay access Printing Prefere...

Page 139: ... necessary check ConfirmPage Overlay WhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Overlay Deleting a page overla...

Page 140: ...ing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 5 Printing multiple pages on one sheet You can print mor...

Page 141: ...your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both sides...

Page 142: ...k Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Click Print Automatic manual duplex printing may not be available depending on models You can alternatively use the lp or lpr printing system or other applications for odd even printing 9 Printing file...

Page 143: ...options or connection type with Printing utility supplied by o s 1 Launch Printing utility Go to System Administration Printing menu or execute system config printer command in Terminal program 2 Select your printer and double click it 3 Change default printing options or connection type 4 Click Apply button ...

Page 144: ... provided to help you make full use of your machine Accessing management tools 145 Samsung AnyWeb Print 147 Easy Eco Driver 148 Using SyncThru Web Service 149 Using Samsung Easy Printer Manager 151 Using Samsung Printer Status 154 Using Samsung Printer Experience 156 ...

Page 145: ... 8 from Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile For Windows 8 after installing the driver for some management tools you can access them dir...

Page 146: ...t Tools Easy Capture Manager Available for Windows OS users only Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key Now you can easily print your captured screen as captured or edited ...

Page 147: ...s only This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 148: ...ings as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences on page 36 3 From the Favorites tab select Eco Printing Preview 4 Click OK Print in the window A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you want to run Easy Eco Driver every ...

Page 149: ... SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service website 2 Type in the ID and Password then click Login ID admin Password sec00000 2 SyncThru Web Service overview Some tabs may not appear depending on your mode...

Page 150: ... features Network Security Sets settings for IPSec and IPv4 IPv6 filtering Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails You can also connect to Samsung website or download drivers by selecting the Link menu Firmware Upgrade Upgrade your machine s firmware Contact Information Shows the contact information Link ...

Page 151: ...eway to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 4 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Sams...

Page 152: ...tion in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface see Advanced settings user interface overview on page 153 4 Quick links Displays Quick links to machine specific functions This section also incl...

Page 153: ...tions or models If so it is not applicable to your machine Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information Alert Settings Windows only This menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to receiving al...

Page 154: ...ly when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For example it migh...

Page 155: ...lies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guide when an error occurs You can directly open the troubleshooting section in the user s guide 5 Close Close the window ...

Page 156: ...ded from the Windows Store if the machine is connected to a computer with an Internet connection 7 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model you are using 1 ...

Page 157: ...rror occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings su...

Page 158: ... Printer 3 Select the printer you want to delete 4 Click Yes You can see that the deleted printer is removed from the screen 9 Printing from Windows 8 This section explains common printing tasks from the Start screen Basic printing 1 Open the document to print 2 From the Charms select Devices 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orienta...

Page 159: ... spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your printer from the list 4 Click More settings ...

Page 160: ...ting settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents ...

Page 161: ...inting confidential documents You need to enter a password to print using it Using the sharing feature Samsung Printer Experience allows you to print from other applications installed on the computer using the sharing feature This feature is only available for printing jpeg bmp tiff gif and png file formats 1 Select the content you want to print from other application 2 From the Charms select Shar...

Page 162: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 163 Power and cable connecting problems 164 Printing problems 165 Printing quality problems 169 Operating system problems 177 ...

Page 163: ...uctions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on sp...

Page 164: ...g power problems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power button on the control panel Disconnect the machine s cable and reconnect it ...

Page 165: ...the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 44 If a system error occurs contact your service representative The connectioncablebetween thecomputer and the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 18 The connectioncablebetween thecomputer and the machine is defective If possi...

Page 166: ...tions the paper source selection is found under thePaper tab within the Printing Preferences see Opening printing preferences on page 36 Select the correct paper source See the printer driver help screen see Using help on page 37 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page or...

Page 167: ... or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 43 See Replacing the toner cartridge on page 44 The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files...

Page 168: ... The machine does not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 36 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and ...

Page 169: ...oner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 46 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the ma...

Page 170: ...areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Opening printing preferences on page 36 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper fa...

Page 171: ...oblem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on page 44 Thoroughl...

Page 172: ...rlapping seams on the reverse side Printing on seams can cause problems Or select Thick Envelope from the Printing Preferences window see Opening printing preferences on page 36 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in PrintingPreferences see Opening printing preferences on page 36 Ensure the correct ...

Page 173: ... that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested Soluti...

Page 174: ... are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 46 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 44 The machine may require repairing Contact a service ...

Page 175: ...ithin parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner ...

Page 176: ...g Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 36 An unknown image repetitivelyappearsonafew sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ma...

Page 177: ... Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download ...

Page 178: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Page 179: ... The problem occurs on openSUSE 12 3 and it has some problem in standard CUPS filter pdftops that may affect certain PDF documents it seems this issue relates somehow to fonts used in PDF Due to this problem incorrect Postscript is generated and device failed to print it We are waiting for the patch Unchecking collate option in Print dialog does not work For some distributions GNOME Print Dialog h...

Page 180: ...2 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung com BRAZIL 0800 124 421 4004 0000 www samsung com BULGARIA 07001 33 11 normal tariff www samsung com CAMEROON 7095 0077 www samsung com CANADA 1 800 SAMSUNG 726 7864 www samsung com ca English www samsung com ca_fr French CHILE ...

Page 181: ... 800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com FRANCE 01 48 63 00 00 www samsung com fr Country Region Customer Care Center WebSite GERMANY 0180 5 SAMSUNG bzw 0180 5 7267864 0 14 Min aus dem dt Festnetz aus dem Mobilfunk max 0 42 Min www samsung com GEORGIA 8 800 555 555 www samsung com GHANA 0800 10077 0302 200077 www samsung com GREECE 80111 SAMSUNG 80111 726 7864 only from la...

Page 182: ...YZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 7267 www samsung com lv LITHUANIA 8 800 77777 www samsung com lt Country Region Customer Care Center WebSite LUXEMBURG 261 03 710 www samsung com MALAYSIA 1800 88 9999 www samsung com my MEXICO 01 800 SAMSUNG 726 7864 www samsung com MOLDOVA 0 800 614 40 www samsung com MONGOLIA 7 800 555 55 55 www samsung com MONTENEGRO 020 405 888 www samsung ...

Page 183: ... WebSite POLAND 0 801 1SAMSUNG 172 678 lub 48 22 607 93 33 całkowity koszt połączenia jak za 1 impuls według taryfy operatora koszt połączenia według taryfy operatora www samsung com pl PORTUGAL 808 20 SAMSUNG 808 20 7267 www samsung com PUERTO RICO 1 800 682 3180 www samsung com QATAR 800 2255 800 CALL www samsung com ae English www samsung com ae_ar Arabic ROMANIA 08008 SAMSUNG 08008 726 7864 TO...

Page 184: ...5 88 99 00 www samsung com THAILAND 1800 29 3232 02 689 3232 www samsung com th TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com TURKEY 444 77 11 www samsung com U A E 800 SAMSUNG 726 7864 www samsung com U K 0330 SAMSUNG 726 7864 www samsung com Country Region Customer Care Center WebSite U S A 1 800 SAMSUNG 726 7864 www samsung com UGANDA 0800 300 300 www samsung com UKRAINE 0 800 502 000 ...

Page 185: ...s WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Macintosh 1984 and is now depr...

Page 186: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 187: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 188: ...ntrol MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Macintosh 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is...

Page 189: ... platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the p...

Page 190: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 191: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 192: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 193: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 194: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Page 195: ...port USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government document...

Page 196: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 197: ...jams 52 L Linux common Linux problems 179 driver installation for USB cable connected 86 87 printer properties 143 142 loading paper in manual feeder multi purpose tray 29 27 special media 30 local driver installation 22 24 M Macintosh common Macintosh problems 178 driver installation for USB cable connected 84 85 printing 140 system requirements 66 manual feeder multi purpose tray tips on using 2...

Page 198: ...eding problems 163 164 165 169 R rear view 18 regulatiory information 69 S safety information 10 symbols 10 samsung printer experience 156 service contact numbers 180 special print features 129 specifications 60 print media 62 stop button 20 supplies available supplies 40 estimated toner cartridge life 42 ordering 40 replacing toner cartridge 44 SyncThru Web Service general information 149 T toner...

Page 199: ...141 W watermark create 137 delete 137 edit 137 Windows common Windows problems 177 driver installation for USB cable connected 22 24 system requirements 65 wireless ad hoc mode 93 Infrastructure mode 93 USB cable 99 102 WPS the machine does not have a display screen PBC 97 ...

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