Samsung WW12K84*2O series User Manual Download Page 2

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English

Content

Safety information

What you need to know about the safety instructions

Important safety symbols

Important safety precautions

Critical installation warnings

Installation cautions

Critical usage warnings

Usage cautions

Critical cleaning warnings

Instructions about the WEEE

Installation

What’s included

Installation requirements

Step-by-step installation

Before you start

Initial settings

Laundry guidelines

Detergent drawer guidelines

Operations

Control panel

Simple steps to start

Cycle overview

Special features

Settings 42
Samsung Smart Home app

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2016-01-12 4:20:27

Summary of Contents for WW12K84*2O series

Page 1: ...Washing Machine User manual WW12K84 2O Untitled 13 1 2016 01 12 4 20 27 ...

Page 2: ...ings 8 Usage cautions 10 Critical cleaning warnings 13 Instructions about the WEEE 14 Installation 15 What s included 15 Installation requirements 17 Step by step installation 19 Before you start 27 Initial settings 27 Laundry guidelines 28 Detergent drawer guidelines 30 Operations 33 Control panel 33 Simple steps to start 34 Cycle overview 35 Special features 40 Settings 42 Samsung Smart Home app...

Page 3: ...ng 50 Recovery from freezing 54 Care against an extended time of disuse 54 Troubleshooting 55 Checkpoints 55 Information codes 58 Specifications 62 Fabric care chart 62 Protecting the environment 63 Specification sheet 64 Information of main washing cycles 65 Untitled 13 3 2016 01 12 4 20 27 ...

Page 4: ...al do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washing machine Because the following operating instructions cover various models the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may be appli...

Page 5: ... to be used by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 2 For use in Europe This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental ca...

Page 6: ...ngs WARNING The installation of this appliance must be performed by a qualified technician or service company Failure to do so may result in electric shock fire an explosion problems with the product or injury The appliance is heavy therefore take care when lifting it Plug the power cord into a wall socket that meets local electrical specifications Use the socket for this appliance only and do not...

Page 7: ...ulations Do not install this appliance near a heater or any inflammable material Do not install this appliance in a humid oily or dusty location or in a location exposed to direct sunlight or water rain drops Do not install this appliance in a location exposed to low temperatures Frost may cause the tubes to burst Do not install this appliance in a location where gas may leak This may result in el...

Page 8: ...ric shock If the appliance generates a strange noise a burning smell or smoke unplug the power plug immediately and contact your nearest service centre Failure to do so may result in electric shock or fire In the event of a gas leak such as propane gas LP gas etc ventilate immediately without touching the power plug Do not touch the appliance or power cord Do not use a ventilating fan A spark may ...

Page 9: ...al object under the washing machine while it is operating This may result in injury Do not unplug the appliance by pulling the power cord Always grip the plug firmly and pull it straight out of the outlet Damage to the power cord may cause a short circuit fire and or electric shock Do not attempt to repair disassemble or modify the appliance yourself Do not use a fuse such as copper steel wire etc...

Page 10: ...ater pipe may damage a product part or result in a water leak If a draining error occurs during an operation check if there is a draining problem If the washing machine is used when it is flooded because of a draining problem it may result in electric shock or fire Insert the laundry into the washing machine completely so that the laundry does not get caught in the door If laundry gets caught in t...

Page 11: ...o a malfunction Water drained during a high temperature wash or drying cycle is hot Do not touch the water This may result in burns or injury Do not wash spin or dry water proof seats mats or clothing unless your appliance has a special cycle for washing these items Woollen bedding rain covers fishing vests ski pants sleeping bags diaper covers sweat suits and bicycle motor cycle and car covers et...

Page 12: ...lean it Never use a metal brush Do not use dry cleaning detergent directly and do not wash rinse or spin laundry contaminated by dry cleaning detergent This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil Do not use water from water cooling heating devices This may result in problems with the washing machine Do not use natural hand washing soap for th...

Page 13: ...ose it Failure to do so may result in injury Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it Do not use a strong acidic cleaning agent Do not use benzene thinner or alcohol to clean the appliance This may result in discolouration deformation damage electric shock or fire Before cleaning or performing maintenance unplug the appliance from the wall so...

Page 14: ...m other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of th...

Page 15: ...ded in the product package If you have a problem with the washing machine or the parts contact a local Samsung customer centre or the retailer 12 06 08 07 01 02 03 04 05 09 11 10 01 Release lever 02 Detergent drawer 03 Control panel 04 Door 05 Drum 06 Pump filter 07 Emergency drain tube 08 Filter cover 09 Worktop 10 Power plug 11 Drain hose 12 Levelling feet Installation Untitled 13 15 2016 01 12 ...

Page 16: ...guide Cold water hose Hot water hose Liquid detergent container NOTE Bolt caps The provided number 3 to 6 of bolt caps depends on the model Hot water hose Applicable models only Liquid detergent container Applicable models only Untitled 13 16 2016 01 12 4 20 29 ...

Page 17: ...ted grounding conductors may cause electric shock Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa Water pressure less than 50 kPa may cause the water valve not to close completely Or it may take longer to fill the drum causing the washing machine to turn off Water taps must be within 120 cm from the rear of the washing machine so that the provided inlet ...

Page 18: ...r temperature Do not install the washing machine in areas where water may freeze as the washing machine always retains some water in its water valves pumps and or hoses Frozen water left in the connection parts may cause damage to belts the pump and other components of the washing machine Alcove installation Minimum clearance for stable operation Sides 25 mm Top 25 mm Rear 50 mm Front 550 mm If bo...

Page 19: ... for ventilation and wiring The ambient temperature is always higher than the freezing point 0 C Away from a heat source STEP 2 Remove the shipping bolts Unpack the product package and remove all shipping bolts 1 Loosen all shipping bolts on the rear of the machine using the supplied spanner 2 Fill the holes with the supplied plastic bolt caps Keep the shipping bolts for future use Untitled 13 19 ...

Page 20: ...3 Close all plastic bolt caps on the rear of the washing machine WARNING Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of children s reach Untitled 13 20 2016 01 12 4 20 29 ...

Page 21: ...is complete tighten the nuts using the spanner STEP 4 Connect the water hose The provided hose adaptor may differ with the model This step guides you through connecting the connector type adaptor If you are provided with the screw type adaptor go to 7 A B Connect the water hose to the water tap 1 Remove the adaptor A from the water hose B 2 Use a Philips screwdriver to loosen four screws on the ad...

Page 22: ...crews while lifting up the adaptor 5 Turn part C in the arrow direction to tighten it E 6 While holding down part E connect the water hose to the adaptor Then release part E The hose fits into the adaptor with a clicking sound 7 If you are using a screw type of water tap use the provided screw type adaptor to connect to the water tap as shown Untitled 13 22 2016 01 12 4 20 30 ...

Page 23: ...achine and disconnect from the electrical supply Then contact a local Samsung service centre Otherwise this may cause electric shock CAUTION Do not stretch the water hose by force If the hose is too short replace the hose with a longer high pressure hose NOTE After connecting the water hose to the adaptor check if it is connected properly by pulling the water hose downwards Use a popular type of w...

Page 24: ...chine 2 Connect the other end of the hot water hose to the hot water tap Aqua stop hose applicable models only A The aqua stop hose alerts users of a risk of water leaks It senses the water flow and turns red on the centre indicator A in case of a leak NOTE The end of the aqua stop hose must be fitted to the water tap and not the machine Untitled 13 24 2016 01 12 4 20 31 ...

Page 25: ...uide to the wall using a hook to ensure stable drainage ln a sink drain pipe The drain pipe must be above the sink siphon so that the end of the hose is at least 60 cm above the floor ln a drain pipe The drain pipe should be between 60 cm and 90 cm high It is advisable to use a 65 cm high vertical pipe Make sure the drain hose is connected to the stand pipe at a slant Drain standpipe requirements ...

Page 26: ...liner B on the screw cover C 2 Put the screw cover C on the screw head NOTE The provided screw cover is designed for this purpose only The screw cover comes with white colored models only STEP 7 Power on Plug the power cord into a wall socket featuring an AC 220 240 V 50 Hz approved electrical outlet protected by a fuse or circuit breaker Then press Power to turn on the washing machine Untitled 13...

Page 27: ...er to turn on the washing machine 2 Press and hold Smart Control for 3 seconds 3 Press the Up Down arrows to select Calibration Then press OK 4 Press Start Pause to start Calibration The door will be locked during the operation The drum keeps rotating clockwise and anticlockwise for several minutes 5 When complete the washing machine turns off automatically Before you start Untitled 13 27 2016 01 ...

Page 28: ...coins pins and buckles on clothing may damage other laundry items as well as the drum Turn clothing with buttons and embroideries inside out If trousers or jacket zippers are open while washing the drum may be damaged Zippers should be closed and fixed with a string Clothing with long strings may become entangled with other clothes Make sure to tie the strings before starting the wash STEP 3 Use a...

Page 29: ...redistribute the load Unbalanced laundry may reduce the spinning performance STEP 6 Apply a proper detergent type The type of detergent depends on the type of fabric cotton synthetic delicate items wool colour wash temperature and degree of soiling Make sure to use the laundry detergent that is designed for automatic washing machines NOTE Follow the detergent manufacturer s recommendations based o...

Page 30: ...ves such as fabric softener Do not exceed the max line A CAUTION Do not open the detergent drawer while the washing machine is operating Do not use the following types of detergent in the drawer Tablet or capsule types Ball or net types To prevent the compartment from clogging concentrated or highly enriched agents fabric softener or detergent must be diluted with water before being applied To app...

Page 31: ...detergent to the prewash compartment as instructed or recommended by the manufacturer 5 Close the detergent drawer CAUTION Do not apply powder detergent to the liquid detergent container Concentrated fabric softener must be diluted with water before applied Do not apply main wash detergent to the softener compartment Untitled 13 31 2016 01 12 4 20 32 ...

Page 32: ...tart To use liquid detergent applicable models only A First insert the provided liquid detergent container in the main wash compartment Then apply liquid detergent to the container below the marked max line A Untitled 13 32 2016 01 12 4 20 32 ...

Page 33: ...he spinning speed for the current cycle Rinse Hold The final rinse process is suspended so that the laundry remains in the water To unload the laundry run a drain or spin process No Spin The drum does not spin after the final drain process 06 Options Press to enter the Options screen 07 Smart Control Press to turns on Smart Control If Smart Control turns on the washing machine can be controlled on...

Page 34: ...tings Temp Rinse and Spin as necessary 4 To add an option press Options to enter the Options screen Use the Up Down arrows to select a desired option and press OK to confirm 5 Press Start Pause To change the cycle during operation 1 Press Start Pause to stop operation 2 Select a different cycle 3 Press Start Pause again to start the new cycle Untitled 13 34 2016 01 12 4 20 32 ...

Page 35: ...he load weighs less than 2 5 kg 2 5 WOOL Specific for machine washable wool for loads less than 2 0 kg The WOOL cycle features gentle cradling and soaking to protect the wool fibres from shrinkage distortion A neutral detergent is recommended 2 RINSE SPIN Featuring an additional rinse process after applying fabric softener to the laundry ECO DRUM CLEAN Cleans the drum by removing dirt and bacteria...

Page 36: ...turing a high temperature wash and extra rinses to help remove the remaining detergent effectively 6 OUTDOOR CARE For outdoor clothes skiwear and sportswear that are made of functional materials such as spandex stretch and micro fibre 2 DARK GARMENT Featuring additional rinses and reduced spinning to ensure that the laundry is washed gently and rinsed thoroughly 6 Untitled 13 36 2016 01 12 4 20 33...

Page 37: ...nd make up efficiently Do not use this cycle for waterproof clothing This may result in damage to the waterproof or breathable capabilities 4 Active Kids This cycle is for most children s clothing This cycle removes food fruit juice drinks mud soil ink and crayon stains efficiently 4 Working Everyday This cycle is for lightly soiled clothing This cycle removes light ink and pencil stains and clean...

Page 38: ...E and SPECIALTY CYCLE Easy Iron The spinning speed decreases to reduce wrinkles of the laundry Set the spinning speed up to 800 rpm Quick Wash 15 30 Specific to less soiled garments with less than a 2 0 kg load It takes a minimum of about 15 minutes depending on the conditions such as the water pressure water hardness and or extra options selected The Quick Wash time increases in this sequence Off...

Page 39: ...e as necessary 3 Press OK and then Start Pause The corresponding indicator turns on with the clock running 4 To cancel the Delay End restart the washing machine by pressing Power Real life case You want to finish a two hour cycle 3 hours later from now For this you add the Delay End option to the current cycle with the 3 hour setting and press Start Pause at 2 00 p m Then what happens The washing ...

Page 40: ...oor It may break NOTE The water inside the drum will not leak if the Add Door is closed properly Water drops may form around the door but they will not leak from inside the drum CAUTION Do not open the Add Door if suds have formed inside the drum that rise above the level of the Add Door Do not attempt to open the Add Door while the machine is operating without first pressing Start Pause Please no...

Page 41: ... opened when the water temperature is over 50 C If the water level inside the drum is over a certain point the main door cannot be opened If an information code of DDC appears on the display see the Information codes section for further actions Eco Check The energy water efficiency of the current cycle is displayed with a technical summary of power consumption and water level This is available onl...

Page 42: ...t or press OK twice to deactivate it In the suspended state you can open the door or manipulate buttons However once the washing machine starts operation it will reactivate the Child Lock To deactivate the Child Lock temporarily With the Child Lock active use the Up Down arrows to select Child Lock and then press OK Child Lock is deactivated temporarily for 1 minute and the indicator blinks Add la...

Page 43: ... enables you to easily configure the network settings including the authentication procedure 1 Press the Up Down arrows to select Easy Connection and then press OK Easy Connection begins with the onscreen message 2 When setup is complete press Options Calibration Calibration ensures accurate weight detection by the washing machine Make sure the drum is empty before running Calibration 1 Press the ...

Page 44: ...ill be guided in creating a Samsung account if you don t have one directly on the app No other app is necessary for this purpose 2 With your Samsung account register your washing machine to the Samsung Smart Home service a Select the washing machine in the device list of the Samsung Smart Home app b Enter the necessary information about the wireless AP that you use for wireless connection c Follow...

Page 45: ...t you can leverage for easy access Select the washing machine icon on the app to access the core features of the washing machine on the move Monitor cycle selections Keep an eye on cycle selections remaining time and finishing alerts when the cycle is complete AddWash alarm The AddWash alarm reminds you when to add your laundry or softener during the wash cycle To use this alarm you must tap to ac...

Page 46: ...achine 3 Select the washing machine icon on the mobile device and tap Start This product is a smart washing machine that supports the Samsung Smart Home service For more information visit www samsung com NOTE Hereby Samsung Electronics declares that this washing machine is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The official Declaration of...

Page 47: ...O DRUM CLEAN is set to 70 C which cannot be changed CAUTION Do not use any cleaning agents for cleaning the drum Chemical residue in the drum deteriorates the washing performance ECO DRUM CLEAN reminder The ECO DRUM CLEAN reminder appears on the main screen once every 40 washes It is advisable to perform the ECO DRUM CLEAN regularly When you first see this reminder you can ignore the reminder for ...

Page 48: ...her app on your mobile device and tap Smart Check 2 Present the mobile device to the washing machine s display panel so that the smartphone camera and the washing machine face each other Then the information code will be recognized automatically by the app 3 When the information code is recognized correctly the app provides detailed information for the error with further actions NOTE The function ...

Page 49: ... cover to open A 3 Put an empty spacious container around the cover and stretch the emergency drain tube to the container while holding the tube cap A B 4 Open the tube cap and let water in the Emergency drain tube B flow into the container 5 When done close the tube cap and reinsert the tube Then close the filter cover NOTE Use a spacious container because the water in the drum may be more than e...

Page 50: ... CAUTION Do not apply force on the Add Door It may break Do not leave the Add Door open while the machine is operating Do not put heavy objects on the Add Door at any time To prevent physical injury do not touch the Add Door while the drum is rotating Do not open the Add Door while the machine is operating This may cause physical injury Do not manipulate the feature panel while the Add Door is ope...

Page 51: ... cloth to prevent water from gushing out 4 Use pliers to pull out the mesh filter from the inlet valve 5 Submerge the mesh filter deeply in water so that the threaded connector is also submerged 6 Dry the mesh filter completely in the shade 7 Reinsert the mesh filter into the inlet valve and reconnect the water hose to the inlet valve 8 Open the water tap NOTE If the mesh filter is clogged an info...

Page 52: ... 6 Reinsert the pump filter and turn the filter knob to the right NOTE Some pump filters feature a safety knob that is designed to prevent accidents by children To open the safety knob of the pump filter push in and turn it anticlockwise The spring mechanism of the safety knob helps open the filter To close the safety knob of the pump filter turn it clockwise The spring makes a rattling sound whic...

Page 53: ...container from the drawer 3 Clean the drawer components in flowing water using a soft brush 4 Clean the drawer recess using a soft brush 5 Reinsert the liquid detergent container to the drawer 6 Slide the drawer inward to close it NOTE To remove remaining detergent perform the RINSE SPIN cycle with the drum being empty Untitled 13 53 2016 01 12 4 20 36 ...

Page 54: ...ap NOTE If the washing machine still doesn t operate normally repeat the above steps until it operates normally Care against an extended time of disuse Avoid leaving the washing machine unused for an extended time If this is the case drain the washing machine and unplug the power cord 1 Turn the Cycle Selector to select RINSE SPIN 2 Empty the drum and press Start Pause 3 When the cycle is complete...

Page 55: ...cycle detergent remains in the detergent drawer Make sure the washing machine is running with sufficient water pressure Make sure the detergent is added to the centre of the detergent drawer Make sure the rinse cap is inserted properly If using granular detergent make sure the detergent selector is in the upper position Remove the rinse cap and clean the detergent drawer Excessive vibrations or ma...

Page 56: ...rmally The door does not open Press or tap Start Pause to stop the washing machine It may take a few moments for the door lock mechanism to disengage The door will not open until 3 minutes after the washing machine has stopped or the power turned off Make sure all the water in the drum is drained The door may not open if water remains in the drum Drain the drum and open the door manually Make sure...

Page 57: ...oth taps Make sure the temperature selection is correct Make sure the hoses are connected to the correct taps Flush water lines Make sure the water heater is set to supply a minimum 120 F 49 C hot water at the tap Also check the water heater capacity and recovery rate Disconnect the hoses and clean the mesh filter The mesh filter may be clogged While the washing machine fills the water temperature...

Page 58: ... opened only when the indicator appears However it does not open in the following cases When the boiling or drying process is running and the internal temperature becomes high If you set the Child Lock for safety reasons When the drum wash or drum drying cycle is running that does not involve additional laundry If a problem persists contact a local Samsung service centre Information codes If the w...

Page 59: ...laundry is not caught in the door OC Water has overflowed Restart after spinning If the information code remains on the display contact a local Samsung service centre LC LC1 Check the drain hose Make sure the end of the drain hose is placed on the floor Make sure the drain hose is not clogged If the information code remains contact a customer service centre Ub Spinning does not work Make sure laun...

Page 60: ... and restart the cycle If the information code remains contact a customer service centre DDC ddC This message appears when you open the Add Door without pressing Start Pause If this happens do one of the following Press the Add Door to close properly Then press Start Pause and try again To add laundry open the Add Door and input laundry Close the Add Door properly Then press Start Pause to resume ...

Page 61: ...ation code remains contact a local Samsung service centre DC3 The Add Door lock unlock is not working properly Turn the machine off and restart the cycle If the information code remains contact a local Samsung service centre If any information code keeps appearing on the screen contact a local Samsung service centre Untitled 13 61 2016 01 12 4 20 37 ...

Page 62: ...ron Delicate fabric Can be dry cleaned using any solvent Item can be washed at 95 C Dry clean Item can be washed at 60 C Dry clean with perchloride lighter fuel pure alcohol or R113 only Item can be washed at 40 C Dry clean with aviation fuel pure alcohol or R113 only Item can be washed at 30 C Do not dry clean Hand wash only Dry flat Dry clean only Can be hung to dry Can be bleached in cold water...

Page 63: ...annot be connected to a power source Remove the door so that animals and small children cannot get trapped inside the appliance Do not exceed the detergent quantities recommended in the detergent manufacturer s instructions Use stain removal products and bleaches before the wash cycle only when strictly necessary Save water and electricity by only washing full loads the exact amount depends upon t...

Page 64: ...Actual water consumption will depend on how the appliance is used L yr 11700 Spin efficiency class Spin drying efficiency class on a scale from G least efficient to A most efficient A Maximun Spin Speed rpm 1400 Residual moisture 44 The COTTON 60 C and COTTON 40 C programs are the standard cotton 60 C program and the standard cotton 40 C program They are suitable to clean normally soiled cotton la...

Page 65: ... cycle Energy Consumption kWh Cycle WW12K84 2O COTTON 20 6 146 56 75 0 35 COTTON 40 6 274 44 47 0 57 60 6 294 44 47 0 63 12 310 44 61 0 65 SYNTHETICS 40 6 156 35 84 1 06 The values on the table have been measured under the conditions specified in Standard IEC60456 EN60456 Actual values will depend on how the appliance is used Untitled 13 65 2016 01 12 4 20 39 ...

Page 66: ...Memo Untitled 13 66 2016 01 12 4 20 39 ...

Page 67: ...Memo Untitled 13 67 2016 01 12 4 20 39 ...

Page 68: ...QUESTIONS OR COMMENTS COUNTRY CALL OR VISIT US ONLINE AT UK 0330 SAMSUNG 7267864 www samsung com uk support EIRE 0818 717100 www samsung com ie support DC68 03648A 00 Untitled 13 68 2016 01 12 4 20 39 ...

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