Samsung WM55R-W User Manual Download Page 60

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Support

2nd

3rd

Description

Software Update

Update the software installed on your product.

Update now

Update software by downloading update files.

– Online update

Requires an internet connection.

– Update with a USB device

After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device

to the product to update.

Make sure you saved the update file in a top-level folder.

•

Current Version

: This is the software version already installed in the product.

Auto update

Automatically start software updates once your device is powered off.

Requires an internet connection.

Contact Samsung

Contact information for assistance with your device.

Go to

Contact Samsung

and find the product

Model Code

and

Software Version

Reset All

It initializes all items in the total menu.

Summary of Contents for WM55R-W

Page 1: ...led out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to a repair centre but it is found that the product has no defect i e where the user manual has not been read You will be informed of the administration fee amount before a technician visits Samsung Electronics Samsung Electronics owns the copyright forthis manual...

Page 2: ...g the pen thickness and colour 23 BRUSH MODE 24 Screen Elements 24 Changing the brush mode and colour 25 Managing Rolls 26 ROLL EXPLORER 27 Page Viewer 28 Note On Off 29 Using the Selection Tools 30 Table of contents Before Using the Product Safety Precautions 4 Storage 4 Electricity and safety 4 Installation 5 Operation 6 Precautions for Use 8 Preparations Checking the Components 9 Parts 10 Ports...

Page 3: ...mmended prevention practices 70 Licence 70 Troubleshooting Guide Problems and Solutions 61 Specifications General 66 Preset Timing Modes 68 EXPORT Sending Email 40 Printing 41 Installing Flip Printing Software 41 Setting up the printer 41 Exporting to a USB Device 43 Sharing your screen 44 Exporting from a Network Drive 45 Sending to a mobile device 45 Menu Connect 46 System 54 Picture 58 Support ...

Page 4: ...duct Contact Customer Service Centre if the inside of the product needs cleaning service fee will be charged Electricity and safety Warning Do not use a damaged powercord orplug ora loose powersocket An electric shock or fire may result Do not use multiple productswith a single powersocket Overheated power sockets may cause a fire Do not touch the powerplugwithwet hands Otherwise an electric shock...

Page 5: ...INSTALLTHE PRODUCTNEAR HEATSOURCES A fire may result Do not install the product in poorlyventilated spaces such as a bookcase orcloset An increased internal temperature may cause a fire Do not install the product on an unstable orvibrating surface insecure shelf sloped surface etc The product may fall and become damaged and or cause an injury Using the product in an area with excess vibration may ...

Page 6: ...om the product orclimb on top of it Children may become injured or seriously harmed If the product is dropped orthe outercase is damaged turn off the powerswitch and disconnect the powercord Then contact Samsung CustomerService Centre Continued use can result in a fire or electric shock Do not leave heavyobjects oritems that children like toys sweets etc on top of the product The product or heavy ...

Page 7: ...ion or fire Do not use orkeep combustible sprayoran inflammable substance nearthe product An explosion or fire may result Caution Do not use humidifiers orstoves around the product A fire or electric shock may result Do not touch the screenwhen the product has been turned on foran extended period of time as itwill become hot Do not place heavyobjects on the product Product failure or personal inju...

Page 8: ...een maybe stained with ink ordamaged Do not use a dirtybrush to avoid screen damage We recommend that you use the supplied pen Do not use sharp pointed objects other than the pen If dust or dirt from the supplied pen remains on the protective glass clean it referring to the instructions below Cleaning the exteriorand display Wipe the surface with a slightly wet soft cloth and then wipe with a dry ...

Page 9: ...he images shown Referto the installation guide forthe WMR stand orwall amount available foroptional purchase Checking the Components Quick Setup Guide Warranty card Not available in some locations Regulatory guide Power cord USB cable Touch Pen x 2 Cover Terminal Screw M4 x L10 x 2 Cover Cable Screw M4 x L10 Preparations Chapter 02 ...

Page 10: ...pecifications are subject to change without notice to improve quality Parts Description Powerbutton Press and hold the button to turn off the product In writing mode shortly press the Power button to switch to the screen saver mode The pen is magnetic Keep it by attaching to the marked location WM55R WM65R ...

Page 11: ... work LAN Connects to a network using a LAN cable 10 100 Mbps Use Cat7 STP Type cable for the connection Shielded Twist Pair SERVICE Dedicated to service technicians This port is for servicing only and has no user function Do not connect a cable to this port HDMI IN 2 Connects to a source device using a HDMI cable HDMI IN1 TOUCH OUT Allows touch based control of the PC screen connected through the...

Page 12: ... control of the PC screen connected through the HDMI IN 3 port Use a USB cable to connect between the TOUCH OUT port on the tray and the PC HDMI IN 3 An HDMI port for displaying input from an external source SCREEN SHARE An HDMI port for connecting to an external display Tag your mobile device to the NFC pad for connection In writing mode an NFC tagging can automatically perform Smart View or Scre...

Page 13: ...ht after turning Ventilation Contact Samsung Customer Service Centre for further details Installation on a PerpendicularWall A Minimum 15 mm B Ambient temperature 35 or less When installing the product on a perpendicularwall allow at least 15 mm of space between the product and wall surface forventilation and ensure that the ambient temperature is kept below 35 C A B Installation on an Indented Wa...

Page 14: ...B Ambient temperature 35 or less A B Installation on an Indented Wall A Minimum 0 mm B Minimum 25 mm C Ambient temperature 35 or less When installing the product on an indented wall allow at least the space specified above between the product and wall forventilation and ensure that the ambient temperature is kept below 35 C B B C A ...

Page 15: ...ury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a non VESA or non specified wall mount is used or the consumer fails to follow the product installation instructions Always have at least two people mount the product on a wall Standard dimensions forwall mount kits are shown in the table below Model Name VESA screwhole specs A B...

Page 16: ...sing a LAN cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house LAN Cable The Modem Port on the Wall LAN RJ45 If you have a Dynamic Network you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol DHCP Modems and routers that support DHCP automatically provide the IP address subnet mask gateway and DNS va...

Page 17: ...es manually Getting the Network Connection Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click Status 3 On the dialog that appears click the Support tab 4 On the Support Tab click the Details button The Network connection values are displayed How to set up ...

Page 18: ...ires devices that access the network to transmit an encrypted security code called an Access or Security Key The Security Key is based on a Pass Phrase typically a word or a series of letters and numbers of a specified length you were asked to enterwhen you set up security foryourwireless network If you use this method of setting up the network connection and have a Security Key foryourwireless ne...

Page 19: ...r cannot be found after retrying select the Stop button The Add Network button appears 4 If the Enter the password for AP Name screen appears go to step 5 If you select a wireless router that does not have security go to step 7 5 If the router has security enter the Enter the password for AP Name Security key or PIN 6 When done select Done The network connection screen appears and the verification...

Page 20: ...to Wireless from the Open Network Settings page 2 Select Use WPS 3 Press the WPS or PBC button on yourwireless routerwithin the next two minutes Your product automatically acquires all the network setting values it needs and connects to your network 4 The network connection screen appears and network setup is done ...

Page 21: ... roll can have up to 20 pages linked together BRUSH MODE supports one page only Pages are linked horizontally in landscape orientation and vertically in portrait orientation You can open only one roll on one screen For more information refer to Managing Rolls Page 1 Page 2 Landscape orientation Portrait orientation Page 1 Page 2 ...

Page 22: ...e created rolls for each page Create a layer to write or draw on over the screen which can also be saved the captured image Select and edit capture email print the pen or brush content Undo or redo the last action If any page editing actions such as page adding deleting and moving are found is reset can be performed up to 20 times for each individual Close the current roll and create a new roll Pa...

Page 23: ...to write anything you want Thin Tip Pen Type Thick Tip Highlighter Type Erasing You can use your finger or palm to erase yourwriting Changing the pen thickness and colour You can change the pen colour by touching and holding the screen with the pen ...

Page 24: ...change the rolls and settings Select and edit capture email print the pen or brush content Undo or redo the last action If any page editing actions such as page adding deleting and moving are found is reset can be performed up to 5 times for each individual Close the current roll and create a new roll Changes in the thickness depending on the area touching the screen apply immediately max 3 5 cm B...

Page 25: ...s WATER OIL BRUSH MODE Choose the painting style 2 Touch on the screen 3 Change or edit colour Select from depending on the task to perform The screen below is provided when OIL mode is selected OIL Dry colours to stop blending Extract the colour from the selected point Delete the selected area ...

Page 26: ...ose a mode FORMS Change the background format This menu is only visible in PEN MODE mode ROLL LOCK UNLOCK ROLL LOCK Press a six digit password to lock the current roll UNLOCK To unlock a locked roll press the six digit password you set when locking the roll Once unlocked the current roll remains unlocked until it is locked again VOLUME Adjust the volume SETTINGS You can see the configuration menu ...

Page 27: ...Select multiple rolls to export or delete File name Rename the file Rolls Browse and open a desired roll To open a locked roll press the six digit password The rolls are sorted by recent date Deleting Exporting rolls ROLL BROWSER Select You can select multiple rolls to export or delete LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED LOC KED L...

Page 28: ...ORT IMPORT This menu is only visible in PEN MODE mode Parts Description Page number Displays the page number Focus Displays the page you are currently viewing When you tap a page the focus is moved to it Delete the focused page Add a new page to the focused position You can create up to 20 pages per roll ...

Page 29: ... to write or draw on This can be useful for adding note to content from an external source This menu is only visible in PEN MODE mode 1 Tap to add a new note layer over the screen 2 Take note on the layer 3 Tap and close Save Don t Save Cancel ...

Page 30: ... the size 2 Select the area and choose from options The product must be connected to a network to use the email or print option Resize EDIT Move Rotation Editing pen and brush content The changes apply to pen and brush content only 1 Tap in the screen bottom A select box appears on the screen Drag the of the select box to adjust the size 2 Tap to enable editing for the selected area 3 Move rotate ...

Page 31: ... document files from a USB device Connect the network to access the Internet from the product like accessing the Internet from a computer Access to remote PC and yourwork resources with this function When you connect CISCO WebEx Room Kit Mini for the first time select IMPORT PC HDMI to generate the icon When you tap the icon it is switched to CISCO WebEx mode The native FLIP format iwb refers to f...

Page 32: ... High bandwidth Digital Content Protection contents will not show on the screen if PIP Capture is set to On Connecting using NFC tagging This feature is only available when the product is equipped with a tray optional purchase This function is supported only on Android 8 0 Oreo version or later of Samsung mobile devices In writing mode an NFC tagging can automatically perform Smart View or Screen ...

Page 33: ...he supplied USB cable to the TOUCH OUT port on the product If used in a multi screen setup make sure you have configured FLIP as the main display TOUCH OUT Connecting via the WiFi Display function This function is only available for the PC that support the WiFi Display function STEP 02 STEP 01 1 Select Action Center or Devices in the taskbar notification area of the PC 2 Click Connect or Project a...

Page 34: ... bring files You can register a network drive while the network is connected For information about how to connect to a network see Connecting to a network You can register a network drive account at SETTINGS Connect Advanced Settings Network Drive Add Account To register a network drive account you must enter the Address Username and Password To registeryour network drive account refer to Add Acco...

Page 35: ...splay Capture the source window This feature is not available when PIP Capture is set to Off Rotate the source window This function is supported only on Android 8 0 Oreo version or later of Samsung mobile devices Change the input screen position orview it on full screen When the product is in portrait orientation the full screen mode is supported only on the Android 8 0 Oreo version or later of Sa...

Page 36: ...pported document file formats DOC PPT PDF XLS XLSX Parts Description Menu bar Drag the menu bar to move the viewer around File name Name of the currently viewing file Capture the viewer screen Change the input screen position orview it on full screen Close the viewer Tap to move between pages Adjust size of the viewer ...

Page 37: ...Description Menu bar Drag the menu bar to move the viewer around File name Name of the currently viewing file Capture the image viewer screen Tap to paste the image to the roll Rotate the image Change the input screen position orview it on full screen Close the viewer Adjust size of the viewer ...

Page 38: ...ob svi m2ts mts webm rmvb Parts Description Menu bar Drag the menu bar to move the viewer around File name Name of the currently viewing file Rotate the video screen Change the input screen position orview it on full screen Close the viewer Play or pause the video Playback sliderand time details Navigate through the video and view time details for the file Adjust size of the viewer ...

Page 39: ...WORK DRIVE MOBILE Icons Description Send your created rolls via email Print your created rolls Export your created rolls to a connected USB device Share your screen with selected devices Export your created rolls to a registered and connected network drive Send the roll to a mobile device Chapter 05 EXPORT ...

Page 40: ... The sender address is usually identical to the SMTP ID with some exceptions depending on the SMTP server For the SMTP information required to register a mail server contact your mail server administrator Files saved as dedicated files are converted to PDF files and sent Parts Description To Enter the recipient s email address Press and type text by using the virtual keyboard Press on the virtual ...

Page 41: ...upported Installing Flip Printing Software Follow the onscreen instructions to install Flip Printing Software The installation takes about 10 minutes and the time taken may vary depending on your PC environment PC installation requirements Supported operating systems Windows 7 32 64 bit Windows 10 32 64 bit MAC When installing the software make sure that critical Windows updates are already instal...

Page 42: ...s a list of connected printers Select a printer to print the roll with Copies Set the number of prints Print previewarea Preview the roll to print Print Start the printing ColourMode Select the colour to print the roll with Change the page view mode of the roll to print Select the pages to print ...

Page 43: ...to a USB Device EXPORT USB USB DISK EXPORT SAVE USB1 USB2 EMAIL PRINT USB NETWORK DRIVE SCREEN SHARE MOBILE Connect an external HDD or a USB storage device Your device saves files in two versions IWB and PDF formats ...

Page 44: ...nal purchase without setting it the PC screen is shared on the display instead 4 The screen is shared on the display This option supports UHD 50 Hz 60 Hz and FHD 50 Hz 60 Hz only The screen may blink once or twice upon when connecting for the first time orwhen there is a change in the WMR product or source state Connecting wirelessly From the top of the screen select EXPORT SCREEN SHARE Wireless a...

Page 45: ...S Connect Advanced Settings Network Drive Add Account To register a network drive account you must enter the Address Username and Password To registeryour network drive account refer to Add Account for Network Drive Your device saves files in two versions IWB and PDF formats Sending to a mobile device EXPORT MOBILE View the screen of the product from a mobile device Sharing is only available for r...

Page 46: ...he network settings to the factory default External Device Manager Input Device Manager Set up keyboards to use with your Signage You can add keyboards and configure their settings Bluetooth Device List Keyboard Settings Mouse Settings Device Connect Manager Allow devices on your network like smartphones and tablets to share content with your Signage Access Notification Device List Anynet HDMI CEC...

Page 47: ...used when sending emails Personal Account Default Account Default Account Default SMTP account Password Password for the default SMTP account Sender Email Sender s email address Recipient Address Select from options to manage email contacts after successfully send emails Auto Save Do Not Save Delete All Local Address Book Import contacts from a USB device or delete them Import Delete For more info...

Page 48: ... Level3 Team3 Company3 4 Connect the USB device to FLIP to import contacts SETTINGS Connect Advanced Settings Enter password Email Local Address Book Import The USB device and its contents may not be detected properly if a USB extension cable is used USB hubs are not supported Do not remove the USB device while loading If more than two USB devices are connected some of them may not be detected USB...

Page 49: ...ba Add Account Add new network drive accounts Only Samba can be added to the network drive SAMBA 2 0 or later is supported If you cannot connect to the network drive update SAMBA to the latest version To register a network drive account you must enter the Address Username and Password Address computer IP address shared folder name When entering an address be sure to use instead of and For example ...

Page 50: ...in the LDAP server The format of User ID complies with the DN format of LDAP e g cn admin dc myldap dc com Password Password that is used for authentication of the LDAP server ServerAddress IP or URL of the LDAP server Server Port Number Port number of the LDAP server Base DN Top DN that is to be used for search in the DIT Directory Information Tree when connecting the LDAP SSL TLS Whether or not ...

Page 51: ...button to restore the settings to the factory defaults When the mapping does not match the search result does not include the attributes Server Network Settings Set up your server network connection and related functions Connect to server Connect to MagicInfo server ServerAccess Allow or deny access to MagicInfo server Proxy server Set up your proxy server connection and related functions Certific...

Page 52: ...1 myldap com KDC Port 88 2 Allocation of values VAL for each key User ID Enter the User ID ServerAddress Enter the IP or URL of the LDAP server Server Port Number Enter the Port of the LDAP server SSL TLS Enter Use or Don t Use Use Untrusted Certificates Enter Use or Don t Use Authentication Type Enter Basic orAnonymous The following three items will be added if you select Kerberos type verificati...

Page 53: ... in the following manner On the left of syntax is the name that is seen in the LDAP Query Configuration menu also on the left and mapped to the values on the right side of the actual LDAP Server attributes You can choose attributes to change values For instance you can change the right side values without changing the left side values 2 Query part A is the Keyword that is used for a Search The syn...

Page 54: ...te and time DST Adjust clock for Daylight Saving Time Start Date End Date and Time Offset are enabled only when DST is set to On Smart Security The security provided to protect your display device and connected storage devices against viruses includes Scan Inspect your display device and connected storage devices to check forviruses Isolated List Check the list of items that have been isolated the...

Page 55: ...he device being used over the network Tap to turn on Turn Tap to Turn On on or off Enables you to turn on the screen with just a tap Sound Output Select speakers for sound output Flip Speaker Audio Out Screen Share Wired Sound Feedback Play a sound when a menu or option is selected ...

Page 56: ...ngs Off Read only All On Network Lock Set up a Network Lock Auto Power Off Choose how long the display will stay on before turning off after no user interaction is detected Remote Standby Turn Remote Standby on or off By activating this feature the network connection is maintained when the product is turned off PIP Capture Turn PIP Capture on or off HDCP contents will not show on the screen if PIP...

Page 57: ...the email LDAP or print server A USB storage device must be connected to run a self diagnosis You can download a detailed self diagnosis report including information about emails LDAP print servers and other information saved to the product to a USB device Start Setup Go through the initial setup steps like you did the first time you used this product ...

Page 58: ...ut signal range for HDMI connections Supports resolutions up to 3840 x 2160 60 Hz with Input Signal Plus expansion set to On Supports resolutions up to 3840 x 2160 30 Hz with Input Signal Plus expansion set to Off Supported Resolutions forUHD Input Signals Check the supported resolution for UHD input signals Resolution 3840 x 2160p 4096 x 2160p If Input Signal Plus is set to Off Frame rate fps Col...

Page 59: ...ness and contrast This function is available only when the product is connected to a PC using an HDMI cable and the Source window is turned on Screen Share Wired Resolution Set the resolution when sharing the screen wired Auto FHD UHD Reset Picture Restore all picture settings to the factory default ...

Page 60: ...B device connect the USB device to the product to update Make sure you saved the update file in a top level folder Current Version This is the software version already installed in the product Auto update Automatically start software updates once your device is powered off Requires an internet connection Contact Samsung Contact information for assistance with your device Go to Contact Samsung and ...

Page 61: ...t the screen settings The images on the screen look distorted Check the cable connection to the product The screen is not clear The screen is blurry Set the resolution and frequency to the recommended level The screen appears unstable and shaky Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product Then change the screen settings if r...

Page 62: ...is defective A mobile device within a distance of one meter radius may cause static on analogue and digital products The brightness and colourdo not look normal From the menu select SETTINGS Support Reset All to try resetting the screen The displaylooks unstable and then freezes The screen may freeze when a resolution other than the recommended resolution is used or if the signal is not stable To ...

Page 63: ...sed Check the audio output settings for the source device For example if your monitor is connected to HDMI you may need to change the audio option of yourvideo output device to HDMI Reconnect the power cable to the device and then reboot the device There is static coming from the speakers Low signal level can cause corrupted sound There is audible soundwhen thevolume is muted Audio settings for ma...

Page 64: ...he PC using a USB cable HDMI IN1 or HDMI IN 2 TOUCH OUT on the rear of the product HDMI IN 3 TOUCH OUT on the tray I use two pens but theydo notworkwell Make sure that there is enough space between the two pens at multi touching Touches break reaction speed gets slow and so on Make sure that there are no foreign substances on the screen surface Check whether the screen is broken Make sure that the...

Page 65: ...imum resolution of the product To resolve the issue change the PC resolution to a resolution supported on the product There is no sound from the speakers in HDMI modewhen a DVI HDMI cable is connected DVI cables do not transmit sound data HDMI Black Level is not functioning properlyon an HDMI devicewith YCbCroutput This function works only when the HDMI signal of the external device is RGB output ...

Page 66: ...lling the enclosure keep the internal temperature at 40 C or below Humidity 10 80 non condensing Storage Temperature 20 C 45 C 4 F 113 F Humidity 5 95 non condensing Applicable before the product package is unpacked Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal numberof a horizontal cycle is ca...

Page 67: ...roduct can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel Using a resolution other than the specified resolution may degrade the picture quality To avoid this it is recommended that you select the optimum resolution specified foryour product For detailed device specifications visit the Samsung Electronics website ...

Page 68: ... VESA DMT 1280 x 1024 63 981 60 020 108 000 O VESA DMT 1280 x 1024 79 976 75 025 135 000 O VESA DMT 1366 x 768 47 712 59 790 85 500 O Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V Port HDMI IN VESA DMT 1440 x 900 55 935 59 887 106 500 O VESA DMT 1600 x 900RB 60 000 60 000 108 000 O VESA DMT 1680 x 1050 65 290 59 954 146 250 O VESA DMT 1920 x 1080 67 50...

Page 69: ...ustomer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is caused b...

Page 70: ...en for an extended period of time may cause afterimage burn in This problem is not included in warranty Recommended prevention practices Viewing a fixed screen for an extended period of time may cause afterimage burn ins or smudges Turn off the product when it is not used for a long time activate the Power Saving mode or run a moving screen saver Licence The terms HDMI and HDMI High Definition Mul...

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