30
· English
If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Troubleshooting
Problem
Action
I forgot my user ID/
password.
- Move to “Log-in page
Forgot your ID/Password?”, and enter the
registered e-mail address to which we will send you the user ID and/or a
new password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
Camera is not
connected to the
wireless hub.
- If the camera's wireless internet indication LED goes off too often, then it
means that the camera installation location is not optimal for the wireless
internet environment, so in this case, locate the camera close to the wireless
hub and try to connect again.
- Check the password for the wireless hub and try again.
After logged in,
I failed to register the
camera.
- Check that the serial number entered matches the label on the back of the
camera.
- Enter the correct password for the camera registered again and try to
register the camera again.
- Check the camera LED to see if it is yellow or light green.
- If you are still unable to register the camera after this, then reset the camera
to factory settings and begin again.
(If you want to reset to factory settings, press and hold the initialize button
on the back for 10 sec. Once initialized to factory settings, the camera will
be restarted.)
Problem
Action
The video from the
camera is temporarily
lost.
- The video from the camera can be delayed according to a network delay.
Please check if the camera is installed in a place of proper wireless Internet
communications.
No sound is output
from the video.
- Click the Voice icon in the video playback page, or check if the voice is
turned On in your smart phone app.
- Some internet service providers do not support audio outputs in relay mode.
I forgot my Camera
password.
- You must create a new camera password.
- Press the initialization button on the back of the product for more than 10
seconds to reset to factory settings.
- After factory initialization, when you access the camera, you can reset the
password for the camera.
I want to change my
password and/or
email address.
- After logging in, click on the <
Account
>. Select the item (password, or
email address) and enter your information.
Camera will be
connected in a relay
mode.
- Check the UPnP setting of the router.
- Using a network upload speed of 700Kbps or higher is recommended.
- Depending on the policy of your service provider, you can access in relay
mode.
