Samsung WF331ANR/XAA Troubleshooting Manual Download Page 4

 
 

#  tsWF331   09/30/2011                                                                                                                                                                             4 

               

 

Door Lock Check

 

Test 1

 

Test 2

 

Resistance check CN3 Pin #5 (Red) and Pin #7 
(Wht) 

Power Off, resistance is Approx 
0.2 

 

Motor resistance at CN3  

Pins 1-2 (Blk-Brn) 40K

 

Door Unlock Check

 

 

Test 2

 

Resistance check CN3 Pin #4 (Blu) and Pin #7 
(Wht) 

Power Off, resistance is Approx 
0.2 

 

Motor resistance at CN3  

Pins 1-2 (Blk-Brn) 40K

 

Drain Motor Check

 

Test 1

 

Test 2

 

Voltage at Pin #1 of RY12 (WHT) and Pin #9 
(PNK) of CN4 
 

120VAC with the pump On and 0VAC 
with the pump off

 

Voltage at Pin #1 of RY12 (WHT) 
and Pin #9 (PNK) of CN4 
should be ~14

 

Water Valve Check

 

Test 1

 

Test 2

 

Voltage at Pin #3 (BLK) of CN6 to Pin #2 (GRY) of 
CN4 Bleach Valve, Pin #3 (BLU) of CN4 Cold 
Valve, Pin #4 (RED) of CN4 Hot Valve, Pin #5 
(WHT) of CN4 Rinse Valve 
 

120VAC with the Valve On and 0VAC 
with the Valve off

 

Power Off, valve resistance is from 
1202

 - 1245

 

Error Type  

Error Mode  

Details  

LED LCD 

Water Level Sensor 

   LE 

    8             

 

    Check for water to the valves, clogged

 

valve screens, defective valve 

solenoid

 

coils.  Check the water level / pressure

 

sensor

 

Check for 120VAC 

to the valve.

 

                                                 
Motor Drive  Error or 
Hall Sensor error  

 

          
3E 

 

Check the  motor drive connector, it may be loose. The hall sensor 
may be disconnected, loose or damaged . Check for a foreign ob-
ject inside the motor or motor damage. The stator might be loose 
or damaged. The drum might be overloaded from too many clothes 
or the relay or PCB  might be defective.      

 

E3 

bE 
25 

                                              
Water Supply 

Error 

                        
nF   

 

Check the water valve wiring harness. 

Check whether the water supply valve is clogged with foreign ma-
terial and whether water is supplied properly. 

Check for reversed fill hoses 

Check water temperature, if sensed as higher than 50 

˚

C in the 

Wool or Lingerie cycle it will create error. 

Check the relays, if they operate correctly replace the Main PCB. 

Fill Hoses Reversed 

nF1 

 

Correct Hot/Cold hose connections 

 

 

 

 

Samsung washers are designed to dispense bleach during the rinse cycle, The reason is - Bleach kills enzymes in deter-
gent since bleach is a disinfectant not a cleaning agent it is dispensed during the rinse to protect the effectiveness of the 
detergent. Enzymes are added to detergent to break down stains to allow better cleaning. Dispensing in the rinse does 
not affect the bleach process used to keeps whites white and It also helps to minimize odor complaints.   

www.mosogepszerviz.info

Summary of Contents for WF331ANR/XAA

Page 1: ...nser Test Start Rinse and Spin Cycle After fill is completed remove detergent drawer place towel below opening and within 3 minutes the dispenser will activate Service Mode This mode allows more detailed operation tests and troubleshoot ing to enter press Signal Delay Start simultaneously with the power on While in Service Mode the Service Mode can be entered while the unit is in a wash cycle the ...

Page 2: ... tsWF331 09 30 2011 2 w w w m o s o g e p s z e r v i z i n f o ...

Page 3: ...t 2 Connector CN2 Pin 3 Brown and Heater Relay Pin 2 Red 120VAC with the Heater On and 0VAC with the Heater off Power Off heater resistance is 16 6Ω Hall Sensor Check Test 1 Test 2 Connector CN6 Pin 4 Orange and Pin 2 Red addition ally Pin 4 orange and pin 3 blue Manually spin the drum to see the volt age change Power On Voltage at Pin 4 BLK and 1 RED of CN1 5VDC 0Vdc or 3 75Vdc D D Motor Check Te...

Page 4: ...l Sensor error 3E Check the motor drive connector it may be loose The hall sensor may be disconnected loose or damaged Check for a foreign ob ject inside the motor or motor damage The stator might be loose or damaged The drum might be overloaded from too many clothes or the relay or PCB might be defective E3 bE 25 Water Supply Error nF 3 Check the water valve wiring harness Check whether the water...

Page 5: ...cted wires Check whether the sub PCB is short circuited because of moisture If the main PCB s communication circuit is faulty replace it Switch Error Main Relay Error E2 Check whether either the Power switch or a tact switch any button is stuck down Check whether the service PBA holding screws are fastened too tight pinching the contacts If the main PBA switching IC on off error has occurred repla...

Page 6: ...ove a few items Press start to continue and complete the wash cycle Clutch Motor Error PE Check the clutch motor windings and connec tor Clutch motor error Occurs when the clutch motor position is not detected The MICOM will attempt 3 times to determine the motor position After the 3rd attempt the error will appear Clutch motor error Occurs when the clutch motor position is not detected Check whet...

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