Samsung WA50B5100 Series, User Manual

Page: 48 / 120

Engl
ish
Troubleshooting
English 48
Problem Action
The spin basket or
drain/supply hose is
frozen.
• Use warm water to help loosen the water supply hoses and drain hose, and
then disconnect them. Soak them in warm water.
• Fill the spin basket with warm water, and then wait for about 10 minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water supply hoses and drain hose, and then check if water
is supplied properly.
Water drains out
immediately.
• Make sure the drain hose is not clogged, and is hung over the drain hose
hook. Fill the spin basket halfway with water, and try spinning again.
• Lift the end of the drain hose to prevent water from draining. Fill the spin
basket halfway with water, and then run the Spin cycle after releasing the
drain hose.
• Make sure the drain hose is installed correctly. See pages 20 and 21 . Adjust
the position of the drain hose as instructed.
Stains on clothes.
• Select an appropriate cycle for the laundry. Use the HEAVY DUTY cycle
only for severely stained and soiled clothes.
• Apply a recommended amount of detergent as instructed by the detergent
manufacturer.
• Clean the magic filter (if it comes with your washer) on a regular basis.
Has odors.
• Excessive suds collect in recesses and can cause foul odors.
• Run a SELF CLEAN cycle to sanitize periodically.
• Dry the washing machine interior after a cycle has finished.
Thumping sound
• Heavy wash loads may cause a thumping sound, and it is normal.
• If the thumping sound continues, the washer may be out of balance. Stop
the washer and redistribute the load in the washer.
If a problem persists, contact a local Samsung service center.
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