Samsung UN85AU7980FXZA Manual Download

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Picture Test

When a message appears, select

and follow the on-screen instructions to complete the test.

When a message appears, select

and follow the on-screen instructions to complete the test.

Settings

If the problem disappears during the test, check your TV signal. On the remote control, press the

button.

Select

Settings

Support

Device Care

Self Diagnosis

Signal Information

to check the signal

strength.

- 193 -

Summary of Contents for UN85AU7980FXZA

Page 1: ...eive more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users se...

Page 2: ...ing pictures video music 83 Using Multi View 85 Using Bixby 90 Using the Game Bar TV Viewing 93 Using the Guide 96 Recording Programs 98 Setting Up Schedule Viewing 100 Using Timeshift 100 Buttons and...

Page 3: ...ead Before Using Bluetooth Devices 162 Blocking programs based on their TV Rating 165 Licenses Troubleshooting Picture Issues 166 Testing the picture Sound and Noise Issues 172 Testing the sound Chann...

Page 4: ...et There is No Sound or the Speakers are Making an Odd Sound 210 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 216 When the remote control does not wor...

Page 5: ...the TV Source Connection Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an exter...

Page 6: ...Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers soundbars hea...

Page 7: ...twork Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooti...

Page 8: ...ireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access poi...

Page 9: ...ist and then push the WPS or PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Save...

Page 10: ...rized third party custom controller is installed and configured specifically for a Samsung TV and if your Wi Fi network is password protected This function may not be supported depending on the model...

Page 11: ...you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model or geographical area The screen...

Page 12: ...about configuration refer to Enabling Tap View 2 Turn on the screen of your mobile device 3 Tap your mobile device on the TV The TV screen switches to Multi View Music Wall or mobile device s screen...

Page 13: ...ngs app on your mobile device 3 Set Tap View to on Upon connection for the first time select Allow on a pop up window of the TV Mobile Screen Viewing in Multi View When you start screen sharing with a...

Page 14: ...me Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according...

Page 15: ...deo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tran...

Page 16: ...ore information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you swi...

Page 17: ...Screen for quick switching Using additional functions You can use the following features on the Source screen PC on TV Use the TV to access your PC via remote PC or Screen Sharing Wireless For more in...

Page 18: ...ion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built...

Page 19: ...al on the Sound Output menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it m...

Page 20: ...eck whether your mobile device supports Wi Fi Direct refer to the mobile device s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you...

Page 21: ...n control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame Learn about the bu...

Page 22: ...Use to change the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional...

Page 23: ...app button Launch the app indicated by the button Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images but...

Page 24: ...About the Samsung Smart Remote AU8 AU7980 Series Learn about the buttons on the Samsung Smart Remote 24...

Page 25: ...tton When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Use to navigate the me...

Page 26: ...g Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with th...

Page 27: ...the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical...

Page 28: ...nal Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the uni...

Page 29: ...may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer...

Page 30: ...d For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input De...

Page 31: ...Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available o...

Page 32: ...port Wi Fi Not support Amazon Luna controller BT Not support USB O Wi Fi Not support Joytron CYVOX DX USB O Logitech F710 USB O F510 USB O F310 USB PowerA MOGA XP5 X Plus Bluetooth controller BT USB N...

Page 33: ...nly Exit Home button Smart hub landing page Long pressed Home button During cloud game play Quick panel Option button on the left Game Bar when Game Mode is turned on and an external source is connect...

Page 34: ...the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Editing Buttons The image...

Page 35: ...the editing function Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart R...

Page 36: ...be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Sma...

Page 37: ...gs icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent...

Page 38: ...Game Mode on or off press the Select button To set the detailed options press the up directional button and then select Go to Game Mode Settings For more information refer to Setting the Viewing Envir...

Page 39: ...tomatically at a specific time On Timer is only available if the Clock has been set This function may not be supported depending on the model or geographical area Off Timer You can set Off Timer to sh...

Page 40: ...s by installing the corresponding apps on your TV To use this feature the TV must be connected to the Internet For more information refer to Using the Apps Service 6 Multi View While watching the TV y...

Page 41: ...n you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 9 Universal Guide Univer...

Page 42: ...ve the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support th...

Page 43: ...y Settings General Smart Features Autorun Samsung Business TV App If Autorun Samsung Business TV App is set to On Samsung Business TV app is automatically run when you turn on the TV You can also turn...

Page 44: ...app that supports Multi View This function may not be supported depending on the model Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Rese...

Page 45: ...unt My Account Terms Conditions Privacy Policy after logging in to your Samsung account Follow the instructions on your TV screen to create or log in to a Samsung Account Samsung Account can be used o...

Page 46: ...Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Cloud storage When resetting or replacing the TV you can also restore its settings with the...

Page 47: ...y not be supported depending on the model In Ambient Mode some functions may not be supported Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation D cor My Album Info Artwork T...

Page 48: ...level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote con...

Page 49: ...hical area Routine Enjoy a range of routines each displaying content to suit each part of your day or create your very own routines via the SmartThings app Q Collection Provides content that is dedica...

Page 50: ...time information such as weather temperature time and news Artwork Allows you to select content such as world famous photos and artwork Background Theme Allows you to select a background theme provide...

Page 51: ...or content Photo Filter You can select a photo effect for content Color Theme Changes the color or theme of the content Vibes Selects a mood that matches the content Backgrounds Changes the background...

Page 52: ...ectional button to view detailed information about the content Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode press the button or select TV in the Am...

Page 53: ...s and color tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the...

Page 54: ...ages by pressing the down directional button on the remote control Art Store You can go to Art Store to purchase various images The Art Store may not appear depending on the network connection status...

Page 55: ...me interval at which images are to be switched and then press the Select button Import images from an external storage device 1 Connect an external storage device that contains images to the TV 2 Use...

Page 56: ...tton You can select any subtopics or images on the screen The entry path may differ by each topic 3 Use the directional buttons on the remote control to move to an image and press the Select button 4...

Page 57: ...Photo Filter You can apply the selected filter s effect to the image according to your preferences This function is only available for saved images on My Photos Mat You can apply various border style...

Page 58: ...use the directional buttons on the remote control to move to the Settings menu item at the bottom of the screen You can adjust the following functions Brightness Use the directional buttons on the re...

Page 59: ...or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported by the SmartThings app Selecting images Saving photos from a mobile dev...

Page 60: ...han standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV...

Page 61: ...s 10 Connection via Mac OS is available in AirPlay Using Easy Connection to Screen You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructio...

Page 62: ...saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the PC on TV f...

Page 63: ...the PC you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network properties or in Start...

Page 64: ...music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right clic...

Page 65: ...en instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website...

Page 66: ...Settings PC on TV Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account T...

Page 67: ...e default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical are...

Page 68: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Page 69: ...lect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home...

Page 70: ...to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to in...

Page 71: ...ce https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting First Time Use Accessibility Guidance FAQ T...

Page 72: ...uest technical support e Manual Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The ima...

Page 73: ...differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Internet Internet Menu Settings Samsung Pas...

Page 74: ...on the model This function may not be supported depending on the device type Registering a device 1 When there is any device detected near the TV a registration pop up appears on the TV screen When t...

Page 75: ...ay differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out...

Page 76: ...tion Detail Mobile devices Galaxy Series S6 Android 7 0 or later iPhone Series iOS 7 1 or later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Sni...

Page 77: ...a content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more infor...

Page 78: ...edia content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on...

Page 79: ...the mode If the TV and the sound bar are connected wirelessly the operation may be restricted Buttons and functions available while playing multimedia content Press the Select button while playing any...

Page 80: ...Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select t...

Page 81: ...lly adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 d...

Page 82: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV...

Page 83: ...can be displayed in Multi View mode This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run o...

Page 84: ...ction may not be supported depending on the model Connect Bluetooth Speaker You can hear the sound by connecting the Bluetooth speaker This function may not be supported depending on the model Exit to...

Page 85: ...d in to your Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographi...

Page 86: ...Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explo...

Page 87: ...of your Samsung account select My Profile to sign in 2 Tutorials The pop up window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported d...

Page 88: ...he model or geographical area Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model Privacy You can permit or prohibit Bixby from...

Page 89: ...ou may encounter a service application or contract To change the current channel by saying channel names as voice commands you must finish Service Provider Settings Service Provider Settings can be se...

Page 90: ...Lag FPS HDR VRR Sound Output 16 9 Screen Position Game Mode Settings Troubleshootin g The image on your TV may differ from the image above depending on the model 1 Input Lag Shows the Input Lag of the...

Page 91: ...reen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC Whether or not to support the screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to co...

Page 92: ...ting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device While yo...

Page 93: ...n see the daily program schedules for each station see program information choose a program to watch and set up a schedule viewing or recording Recording may not be supported depending on the model or...

Page 94: ...ng This function is not available in the U S A and Canada Edit Recording Time You can change the start and end times of scheduled program recordings This function is not available in the U S A and Can...

Page 95: ...trol button is press it twice Channel Filter You can view channels and programs categorized by the types defined in Channel List Antenna Type You can change the type of broadcast signals the TV receiv...

Page 96: ...de screen Instant Recording Select a live program from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a...

Page 97: ...not be supported depending on the model Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the program starts and the end time up to 1...

Page 98: ...to programs that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing opti...

Page 99: ...may not be supported depending on the geographical area Setting the schedule Viewing Time U S A and Canada Live TV Schedule Manager Other countries Live TV Schedule Manager or Recordings Schedules Yo...

Page 100: ...ns available while recording a program or Timeshift Review available buttons and functions of how they are used while recording a program or Timeshift This function is not available in the U S A and C...

Page 101: ...ecording Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include th...

Page 102: ...e box You do not need to use this function if your TV is connected to a cable box or satellite box This function may not be supported depending on the incoming broadcast signal All Channels Displays t...

Page 103: ...g a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Select any deleted channels and then select Restore to restore the channels to the li...

Page 104: ...es list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add to add the selected channel in the Favorites list Select Favorite...

Page 105: ...ting Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings Program Rating Lock Settings does not however block programs origin...

Page 106: ...function may not be supported depending on the model or geographical area Some channels may not include the Data Service You can use the following functions Data Service Enable or disable data service...

Page 107: ...Service Provider Displays the current service provider and its information detail Open Service Provider Settings You can set available service providers This function may not be supported depending o...

Page 108: ...function may not be supported by some modes or apps e g Ambient Mode Art Mode and Game Mode Active Voice Amplifier Analyzes ambient noise and provides optimal sound depending on the noise This functi...

Page 109: ...the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume function but it does not work the other way around This fu...

Page 110: ...lt mode suitable for general viewing environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watc...

Page 111: ...LED Clear Motion is set to On the screen appears darker than when it is Off Local Dimming This function may not be supported depending on the model or geographical area Contrast Enhancer Try Now Film...

Page 112: ...be supported depending on the model The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or m...

Page 113: ...otion Plus Settings You can configure the Game Motion Plus settings This function may not be supported depending on the model Game HDR In accordance with the HGiG HDR Gaming Interest Group standard it...

Page 114: ...le In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the sup...

Page 115: ...Supported picture sizes differ with the input signal For more information refer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be sup...

Page 116: ...ollowing settings Balance Try Now Equalizer Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to A...

Page 117: ...streams that are input from external devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this functio...

Page 118: ...ks based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI...

Page 119: ...ns are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same...

Page 120: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System M...

Page 121: ...ing on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time Settings Gener...

Page 122: ...ng the on timer Settings General System Manager Time On Timer You can set On Timer to turn on the TV automatically at a specific time On Timer is only available if the Clock has been set It is also av...

Page 123: ...ess This function is not available when the Adaptive Picture function is turned on Brightness Reduction Try Now Reduce power consumption by adjusting brightness settings This function is not available...

Page 124: ...nnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Ot...

Page 125: ...led The shortcut menus may not appear depending on the model or geographical area The menu name may differ depending on the model Enabling voice guides for the visually impaired Settings General Acces...

Page 126: ...o reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on Enabling audio for the audio video desc...

Page 127: ...ale Try Now You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not b...

Page 128: ...ow This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and...

Page 129: ...pported Selecting the caption language Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied f...

Page 130: ...ect Edit Sign Language Zoom to change the position and magnification of the sign language screen This function may not be supported depending on the model or geographical area Configuring the repeat s...

Page 131: ...nguages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amaz...

Page 132: ...ting up the Button Lock Settings General System Manager Button Lock You can set the TV Controller button lock If this function is On you cannot use TV Controller button This function may not be suppor...

Page 133: ...Settings You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model Restoring the TV to the factory settings Settings...

Page 134: ...if its video circuit has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drive...

Page 135: ...pported depending on the model or geographical area For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type U...

Page 136: ...rvices may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable I...

Page 137: ...delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as...

Page 138: ...t is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional sec...

Page 139: ...1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with...

Page 140: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip...

Page 141: ...grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC f...

Page 142: ...60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 M...

Page 143: ...V HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not s...

Page 144: ...x 2160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60...

Page 145: ...30 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window...

Page 146: ...be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up t...

Page 147: ...BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media...

Page 148: ...eds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 FHD is supported up t...

Page 149: ...MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160...

Page 150: ...h the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV doe...

Page 151: ...d Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard C...

Page 152: ...l models for Q6 A Q5 A AU TU7 BEA BET series and for less than 55 inch models QLED TV except for 50QN9 A model The Frame Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YC...

Page 153: ...lor Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Color Depth Chroma Sampling...

Page 154: ...ly 1920 x 1080 resolution For The Frame 55LS03A 65LS03A 75LS03A 85LS03A Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 H...

Page 155: ...x 1080 21 9 60 Hz 66 000 60 000 198 000 progressive 2560 x 1080 21 9 120 Hz 131 748 120 000 347 810 progressive 3840 x 1080 32 9 60 Hz 66 625 60 000 266 500 progressive 3840 x 1080 32 9 120 Hz 137 25...

Page 156: ...only the receiver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 A s...

Page 157: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Page 158: ...0 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 H...

Page 159: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Page 160: ...0 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 00...

Page 161: ...p sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the rece...

Page 162: ...the lock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young childre...

Page 163: ...strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating...

Page 164: ...their Downloadable U S Rating The Downloadable U S Rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch...

Page 165: ...rporation The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other coun...

Page 166: ...V Picture Test displays a high definition picture you can examine for flaws or faults The problem Try this Flickering and Dimming If your TV is flickering or dimming sporadically you may need to disab...

Page 167: ...device run Connection Guide Source Connection Guide Screen Brightness If the screen appears too dim try changing the settings under Reset Picture or disabling Brightness Optimization Settings Picture...

Page 168: ...a number of things to check before calling the service department Confirm that the TV s power cord is connected correctly at both ends and that the remote control is operating normally Make sure that...

Page 169: ...higher Make sure that the set top box or cable box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus chan...

Page 170: ...vice The picture is black and white Check whether Grayscale is set to On Settings General Accessibility Grayscale The picture won t display in full screen HD channels will have black bars on either si...

Page 171: ...ds to all visual changes around it lights displays dogs out of window changes and other occurrences You can adjust the response level by adjusting the sensitivity of the motion detector Art Settings M...

Page 172: ...e picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need t...

Page 173: ...less access point that uses a 5 GHz frequency 5 GHz may not be available depending on the model When the symptom persists it is recommended to use wired connection such as HDMI eARC and Optical Whenev...

Page 174: ...epending on the model The volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theater vi...

Page 175: ...TV Run Reset or Auto Program Settings General Reset Settings Broadcasting Auto Program The captions are not provided on a digital channel When watching channels with the antenna cable connected run C...

Page 176: ...Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide...

Page 177: ...creen does not appear or the PC is not recognized check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode...

Page 178: ...problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access...

Page 179: ...ted the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at...

Page 180: ...is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your T...

Page 181: ...o if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote control by using the USB port C type on the bottom or turn over the remot...

Page 182: ...n external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV...

Page 183: ...pplication service provider Refer to the Help section on the application service provider s website The Smart Hub home screen keeps appearing whenever you turn on the TV Turn off the Autorun Smart Hub...

Page 184: ...om you or the ambient noise is so loud the TV may be unable to recognize your voice For best results you need to be within 10 feet 3 4 m of your TV Please look at your TV screen and speak Turn on the...

Page 185: ...d the function does not work Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds It may take a while if the voice recognition server is being inspected I want to s...

Page 186: ...will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5...

Page 187: ...table cause for an exchange or refund The software update over the Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a netwo...

Page 188: ...Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Supp...

Page 189: ...vice support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5...

Page 190: ...n check if the issue is caused by the product or the broadcasting signal and cables When the TV screen does not display properly The color and design of the TV and its accessories including the remote...

Page 191: ...HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or vertical lines Try changing c...

Page 192: ...rce Settings If the same problem persists run a diagnostic test On the remote control press the button Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Selec...

Page 193: ...When a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the but...

Page 194: ...Signal Information to check the signal strength Signal Information Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try...

Page 195: ...oes not turn on The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area If your TV does not turn on chec...

Page 196: ...n One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable i...

Page 197: ...he TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When...

Page 198: ...ble Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power c...

Page 199: ...evice and to the wall outlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box A...

Page 200: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 200...

Page 201: ...rnal device properly The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area When the picture looks dist...

Page 202: ...Box then unplug the power cord and plug it back into the wall outlet HDMI If the external device supports 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If y...

Page 203: ...ut mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persi...

Page 204: ...MI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI...

Page 205: ...nnect to the Internet The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area On the remote control pres...

Page 206: ...atus to check the network status General Network Reset Network If the network isn t connected a network reset may be required Make sure that your access point is working properly Check the LED indicat...

Page 207: ...g the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues selec...

Page 208: ...NS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different...

Page 209: ...e now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now...

Page 210: ...ables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories including the remote control and the features may differ depending on the model o...

Page 211: ...utput Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output T...

Page 212: ...ect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagn...

Page 213: ...elf Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Se...

Page 214: ...Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information Support Support Device Care If the test shows no problems...

Page 215: ...ry reset may be required Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Setting...

Page 216: ...is paired with the TV When the remote control does not work The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geogra...

Page 217: ...of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the USB port C type on the bottom or turn over the remote to expose t...

Page 218: ...ttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote con...

Page 219: ...ry using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device cl...

Page 220: ...ccessories including the remote control and the features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic upda...

Page 221: ...o the Internet you can update the software using a USB drive Settings Select Settings Support About TV and check the model code and software version Support Support About TV Select Settings Support Ab...

Page 222: ...Information Model code Software version Select Settings Support About TV and check the model code and software version Using a computer connect to www samsung com Find your TV model and download the f...

Page 223: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 223...

Page 224: ...t the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will automatically reset when the firmware upda...

Page 225: ...TV turns on select Settings Support About TV and check the new firmware version About TV Product Information Model code Software version After your TV turns on select Settings Support About TV and che...

Page 226: ...e or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a...

Page 227: ...a TV program the screen you are watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional butt...

Page 228: ...2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility...

Page 229: ...must be connected to the Internet You can connect the TV to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These c...

Page 230: ...h an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Grayscale You can change the color of the TV screen to black...

Page 231: ...om the broadcast image The captions from the broadcaster are classified into open caption and closed caption Two types of captions can overlap when both are used This feature is enabled when Digital C...

Page 232: ...e hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affecting the volume of the TV speaker allowing both the hearing impaired and t...

Page 233: ...nnel button Push up or pull down the Channel button to change the channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number a...

Page 234: ...ote Remote Control Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the v...

Page 235: ...s for digital channels only Analog channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the cl...

Page 236: ...re not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a program on now In the Guide move to the program currently broadcasting and then pr...

Page 237: ...Viewing You can cancel your scheduled viewings Cancel Scheduled Recording You can cancel your scheduled recordings This function is not available in the U S A and Canada This function may not be supp...

Page 238: ...ng a scheduled viewing from the Guide 1 In the Guide Live TV Guide move to the program to cancel its scheduled viewing and then press the Select button 2 Move to Cancel Scheduled Viewing and then pres...

Page 239: ...Cable Use the up and down directional buttons to move to a channel you want to view and then press the Select button All Channels Displays the channels that have been automatically searched These are...

Page 240: ...while the program being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a pop up window appears select Stop To record a program th...

Page 241: ...right directional buttons to select a broadcast scheduled program and then press the Select button To schedule a recording for the program select Schedule Recording Changing the recording time When re...

Page 242: ...is program before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required optio...

Page 243: ...cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a d...

Page 244: ...xternal devices connected to the TV SmartThings This function allows the TV to connect and control the detected devices in the same space For more information refer to Using SmartThings This function...

Page 245: ...ount Notification or Privacy Choices The available features may differ depending on the model or geographical area Samsung Account Go to the Samsung Account screen to create a new account or sign out...

Page 246: ...hen you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Pa...

Page 247: ...ww samsung com Words in blue e g Internet indicate a menu item The e Manual s Home screen contains 1 row of menu icons Use the left and right directional buttons to move within a row Press the Select...

Page 248: ...ngs General Voice Voice Assistant The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the lis...

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