Samsung UN55TU690TFXZA Manual Download Page 2

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Contents

Guide

Connections

Connection Guide

Connecting an Antenna

Connecting to the Internet

10 Screen Sharing (Smart View) with your Mobile Device

12 Connection Cables for External Devices

14 Switching between external devices connected to the TV

16 Connection Notes

Peripherals

18 Controlling External Devices with a Samsung Remote

Control - Using the Universal Remote

19 Using (HDMI-CEC)

20 Controlling the TV with a Keyboard, Mouse, or Gamepad

22 Entering Text using the On-Screen Virtual Keyboard

Smart Features

24 Using Smart Hub

32 Using a Samsung account

34 Using Remote Access

40 Using the Apps Service

44 Using the Gallery App

45 Using the SmartThings App

46 Using the e-Manual

49 Using the Internet

50 Playing pictures/video/music

55 Using Bixby

TV Viewing

60 Using the Guide

61 Setting Up a Schedule Viewing

63 Using the Channel List

64 Editing Channels

65 Using a Personal Favorites List

66 TV-Viewing Support Functions

Picture and Sound

69 Adjusting the Picture Quality

Setting the Viewing Environment for External Devices

73 Changing the Picture Size and Position

74 Configuring a Sound Mode and Expert Settings

76 Using the Sound Support Functions

System and Support

78 Using the Time Functions and the Timers

81 Using the Auto Protection Time and Energy Saving

Functions

82 Updating the TV's Software

83 Audio and Video Functions for the Visually or Hearing

Impaired

88 Using Voice Assistants on TV

89 Using Other Functions

Precautions and Notes

92 Read Before Using Apps

93 Read Before Using the Internet Function

95 Read Before Playing Photo, Video, or Music Files

104 Read After Installing the TV

105 Supported Resolutions for UHD Input Signals

106 Read Before Connecting a Computer (Supported

Resolutions)

109 Supported Resolutions for Video Signals

111 Read Before Using Bluetooth Devices

112 Blocking programs based on their TV Rating

115 Licenses

Summary of Contents for UN55TU690TFXZA

Page 1: ...eive more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users se...

Page 2: ...Channel List 64 Editing Channels 65 Using a Personal Favorites List 66 TV Viewing Support Functions Picture and Sound 69 Adjusting the Picture Quality 71 Setting the Viewing Environment for External...

Page 3: ...ing service FAQ The TV Screen does not Display Properly 135 When the TV screen does not display properly The TV does not Turn On 142 When your TV does not turn on The Picture is Distorted or No Sound...

Page 4: ...earn Menu Screen 177 Using the Accessibility Menu 182 Using the TV with Voice Guide on 184 Using the guide 186 Using Schedule Viewing 187 Using the Channel List 188 Using Smart Hub 191 Launching the e...

Page 5: ...de Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection det...

Page 6: ...ely 2 minutes Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI ARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Con...

Page 7: ...ttings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues...

Page 8: ...lect your wireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select A...

Page 9: ...ion Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function P...

Page 10: ...ice refer to Source Connection Guide Smartphone Screen Sharing Smart View To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart V...

Page 11: ...screen on the TV screen This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners...

Page 12: ...me Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according...

Page 13: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tra...

Page 14: ...e device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up messa...

Page 15: ...d to Home You can add the port of an external device to the Home Screen for quick switching Using additional functions You can use the following features on the Source screen Remote Access Use the TV...

Page 16: ...tion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built...

Page 17: ...ual The Screen Sharing Smart View feature may not operate smoothly in a 2 4GHz environment For better experience 5 0GHz is recommended 5GHz may be available depending on the model To use Wi Fi Direct...

Page 18: ...MI CEC function to operate external Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected t...

Page 19: ...not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to...

Page 20: ...p and Remote Access function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse...

Page 21: ...Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available o...

Page 22: ...Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character The ima...

Page 23: ...rrently Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character when using direction buttons Language 3 Predict Next Character Each time you type a character o...

Page 24: ...be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Sma...

Page 25: ...geographical area On the Home Screen you can easily run the apps you have used previously or frequently The apps can also be moved or deleted from the screen 1 Settings When the focus is moved to Set...

Page 26: ...ize the TV s settings for playing video games with a gaming console such as a PlayStation Xbox or Nintendo Switch To turn Game Mode on or off press the Select button For more information refer to Sett...

Page 27: ...n run Device Care to diagnose and optimize your TV Device Care can also check and optimize the TV s storage If any problem is found the TV can call for technical support All Settings Display the Setti...

Page 28: ...tification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device If you move the focus to Notification and then press the Select button...

Page 29: ...a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is necessary when children use this s...

Page 30: ...l button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control 8...

Page 31: ...orun Last App is set to on the last used app is automatically run when you turn on the TV You can turn this function on or off Press the Select button at the current menu This function may not be supp...

Page 32: ...Policy after logging in to your Samsung account You can create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Si...

Page 33: ...o your account automatically whenever you turn on the TV click Stay Signed In Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud...

Page 34: ...a Remote PC Provides Remote Desktop Connection RDP for remotely connecting to a PC running on Windows and Virtual Network Computing VNC for a PC running on Mac To remotely connect to a PC you must ent...

Page 35: ...Computer icon on Desktop or Windows Explorer and then click Properties 2 Click Advanced System Settings The System Properties window appears 3 Click the Remote tab and then select the Allow Remote Ass...

Page 36: ...nd Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV an...

Page 37: ...Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the...

Page 38: ...on Guide and then follow the screen instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Office 365 You can read or create a document after access...

Page 39: ...ternet Menu Settings Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your...

Page 40: ...ding on the geographical area It is recommended to use the landscape mode in some apps for The Frame Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on...

Page 41: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Page 42: ...lect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home...

Page 43: ...elect button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinsta...

Page 44: ...To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud This function may not be supported depending on the model 1 Open category Move to at the top left of t...

Page 45: ...e SmartThings app installed on them You can receive notifications about the statuses of your connected devices To use this function you must be logged in to your Samsung account This function may not...

Page 46: ...d on the server Please refer to the user guide of the SmartThings app on your mobile device for more details Controlling your TV with the mobile SmartThings app You can register your TV and use some f...

Page 47: ...ect an item from the search results to load the corresponding page 2 Sitemap It displays the lists for each item in e Manual 3 Index Select a keyword to navigate to the relevant page This function may...

Page 48: ...Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu...

Page 49: ...nternet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Internet Internet Menu Samsung Pass Settings With Samsung Pass you can log into the website easil...

Page 50: ...a content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more infor...

Page 51: ...t may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to...

Page 52: ...uttons and functions available while playing multimedia content Press the Select button while playing any video or photo content The following buttons appear The provided buttons and functions may not...

Page 53: ...l select the button repeatedly To return to normal speed select the option or press the button You can use the following functions when the video is paused Note that with the video paused the TV does...

Page 54: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV...

Page 55: ...y not be supported depending on the model or geographical area This function is supported only in The Frame Bixby is available only when the TV is connected to the Internet To use Bixby you must regis...

Page 56: ...Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explo...

Page 57: ...e You can delete a voice ID after selecting My Profile When the voice ID is deleted its icon also disappears If you are signed out of your Samsung account select My Profile to sign in 2 Tutorials The...

Page 58: ...mmands set Voice Hint to Off Settings General Voice Voice Hint 5 All Services You can learn the voice commands that let you use Bixby in various situations Use the directional buttons to move to the d...

Page 59: ...h Set Up Your Service Provider If Set Up Your Service Provider is not completed you can complete it using Reset Settings General Reset Try Now To use the voice text input function and the search funct...

Page 60: ...ea In the Guide you can see the daily program schedules for each station see program information choose a program to watch and set up a schedule viewing To view the Guide while watching TV press the C...

Page 61: ...me and date The appears next to programs that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Usi...

Page 62: ...System Manager Time Clock Setting the schedule Viewing Time Live TV Schedule Manager You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Sch...

Page 63: ...e box You do not need to use this function if your TV is connected to a cable box or satellite box This function may not be supported depending on the incoming broadcast signal All Channels Displays t...

Page 64: ...ng a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Select any deleted channels and then select Restore to restore the channels to the l...

Page 65: ...ist 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add Channels to add the selected channel in the Favorites list Select Fav...

Page 66: ...g Lock Settings Broadcasting Program Rating Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings Program Rating Lock Settings...

Page 67: ...function may not be supported depending on the model or geographical area Some channels may not include the Data Service You can use the following functions Data Service Enable or disable data servic...

Page 68: ...ending on broadcasting signal This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength Settings Support Device Care Self Diagnos...

Page 69: ...environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it...

Page 70: ...ry Now When LED Clear Motion is set to On the screen appears darker than when it is Off This function may not be supported depending on the model Contrast Enhancer Try Now Film Mode Try Now This funct...

Page 71: ...de are switched to Game automatically Sound Mode may not be automatically switched depending on the selected audio device on the Sound Output menu When Game Mode is set to On some functions are not av...

Page 72: ...ou connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input...

Page 73: ...er to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supporte...

Page 74: ...qualizer Try Now This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify The name and properties of this function may appear differently depending on the connec...

Page 75: ...ith Atmos streams that are input from external devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If th...

Page 76: ...ices to the TV They must be paired using the TV s Bluetooth function Refer to the user manual for your audio device such as Bluetooth speaker sound bar and headphones for detailed connection and usage...

Page 77: ...urround sound configurations with or without a sound bar A surround sound configuration can be used if all of the following conditions are met Two or more Samsung wireless speakers of the same type mu...

Page 78: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System M...

Page 79: ...ing on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time Settings Gener...

Page 80: ...tically shut off the TV after a pre set period of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes Tu...

Page 81: ...the TV according to the ambient light level to reduce power consumption If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level you can select Minimum Brightness to...

Page 82: ...nnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Ot...

Page 83: ...the voice guide for Accessibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Settings General A...

Page 84: ...turns back on Enabling audio for the video description function Settings General Accessibility Video Description Try Now You can activate an audio guide that provides an audio description of video sce...

Page 85: ...about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons...

Page 86: ...nguage Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV...

Page 87: ...upported depending on the model When you connect the Bluetooth headphone to the TV Multi output Audio is activated For more information refer to Listening to the TV through Bluetooth devices Configuri...

Page 88: ...ed to the Internet This function may not be supported depending on the model or geographical area Bixby Amazon Alexa To use the Voice Assistant follow the instructions on the TV screen to enable the s...

Page 89: ...n to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the standard remote control Press button Volume Up Press RETURN button Volume Down Press R...

Page 90: ...of allowed devices and connected devices Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV Device List...

Page 91: ...y PIN and then select Reset All settings are then reset The TV turns off and on again automatically and displays the Initial Setup screen For more information on Reset refer to the user manual that ca...

Page 92: ...the service provider for any reason Application services may be provided in English only and available content may differ with the geographical area For more information about applications visit the...

Page 93: ...delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as...

Page 94: ...communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security syst...

Page 95: ...ting an external hard drive use the USB HDD 5V 1A port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with...

Page 96: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRi...

Page 97: ...and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supp...

Page 98: ...1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Vide...

Page 99: ...t be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up...

Page 100: ...0 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1...

Page 101: ...eds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 FHD is supported up t...

Page 102: ...MOV FLV VRO VOB PS TS SVAF H 264 BP MP HP 1920 x 1080 60 20 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 Motion JPEG 30 20 MVC...

Page 103: ...data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264...

Page 104: ...0p 16 9 Standard Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz...

Page 105: ...unction is supported by TU6 TU7 series BET H If Input Signal Plus is set to Off Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal P...

Page 106: ...tables can result in a blank screen or just the remote control sensor turning on Refer to the user manual of your graphics card for compatible resolutions The native resolution is 3840 x 2160 at 60 Hz...

Page 107: ...024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800...

Page 108: ...l vertical 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225...

Page 109: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Page 110: ...594 000 4096 x 2160 60 Hz 135 000 60 000 594 000 4096 x 2160 100 Hz 225 000 100 000 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 The resolution may not be supported depending on the model VES...

Page 111: ...vice may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth devi...

Page 112: ...ock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young children TV Y...

Page 113: ...nts strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rati...

Page 114: ...n their Downloadable U S Rating This rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels T...

Page 115: ...ries The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries...

Page 116: ...tures Disable Ambient Light Detection Power Saving Mode Motion Lighting or Contrast Enhancer Settings General Eco Solution Ambient Light Detection Settings General Eco Solution Power Saving Mode Setti...

Page 117: ...of time Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled see if Auto Power Off or Off Timer has been enabled and disable it Settings General Eco Solution Auto...

Page 118: ...t may cause picture distortions especially in fast moving pictures from sports programs and action movies If the signal reception is weak or poor screen distortion may be visible but it is not a malfu...

Page 119: ...Size The Caption function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Caption function is unavailable Adjust the caption setting on the exte...

Page 120: ...nd the TV and then try cable connection again The picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device...

Page 121: ...MI ARC is supported by some models Check the HDMI port name of the purchased product s model Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains...

Page 122: ...our TV HDMI ARC is supported by some models Check the HDMI port name of the purchased product s model I want to turn off and on the TV and audio device at the same time When you connect the Samsung So...

Page 123: ...l cable is securely connected to the TV Run Reset or Auto Program Settings General Reset Settings Broadcasting Auto Program The captions are not provided on a digital channel I want to turn off the ca...

Page 124: ...Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide...

Page 125: ...recognized check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode When the set resolution is not matched...

Page 126: ...problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access...

Page 127: ...rn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move...

Page 128: ...nnected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General External Device Manager Anynet HDMI CEC Scan for Anynet devices again If the connection is terminated becau...

Page 129: ...lity may be poor The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website Media Files...

Page 130: ...a Settings General Voice Amazon Alexa Settings With Samsung Smart Remote the following features are available except for voice recognition There is no response even if the voice entry button is presse...

Page 131: ...l Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base...

Page 132: ...Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have th...

Page 133: ...e problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support De...

Page 134: ...r the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the standard remote...

Page 135: ...right you can check if the issue is caused by the product or the broadcasting signal and cables When the TV screen does not display properly The color and design of the TV and its accessories and the...

Page 136: ...MI IN Check the antenna and HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or v...

Page 137: ...Try changing channels using the remote control Source Press the button select Source choose another input source 137...

Page 138: ...run a diagnostic test On the remote control press the button Settings Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Se...

Page 139: ...on screen instructions to complete the test When a message appears select OK and follow the on screen instructions to complete the test Picture Test Complete Close When a message appears select Close...

Page 140: ...remote control press the button Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Support Support Device Care Select Settings Support Device C...

Page 141: ...st be more than 20 dB more than 4 bars on the icon for stable signal reception Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diag...

Page 142: ...When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area If your TV does not turn on check whether the...

Page 143: ...ed on unplug the power cable and plug it back in One Connect Cable One Connect Cable Disconnect and reconnect the One Connect cable between the TV and the One Connect OC Box Make sure that the One Con...

Page 144: ...to turn on your TV If the remote control sensor turns off when you press the power button your TV is correctly connected to the power supply If the TV screen is still blank softly tap it with your fi...

Page 145: ...is turned on but the connected external device does not work or any connection problem occurs HDMI IN HDMI IN HDMI IN One Connect Cable One Connect Cable Check the connection of the HDMI cable to your...

Page 146: ...to the device and to the wall outlet If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet HDMI IN HDMI IN HDMI IN One Connect Cable One Connect C...

Page 147: ...not be supported depending on the model or geographical area Also make sure that the correct source is selected on the Home Screen Source HDMI IN HDMI IN HDMI IN If the same problem continues try conn...

Page 148: ...with an external device properly The color and design of the TV and its accessories and the features may differ depending on the model or geographical area When the picture looks distorted Power Powe...

Page 149: ...ck into the wall outlet HDMI If the external device supports UHD video use a dedicated HDMI cable 4K for HDMI video playback Component Component If a component cable is used make sure that the colored...

Page 150: ...ts it LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box Make sure that your access point is connected to the I...

Page 151: ...e If the problem persists and if your TV uses the One Connect Cable disconnect and reconnect the One Connect Cable to the TV and the One Connect OC Box Ensure that the One Connect Cable is not pinched...

Page 152: ...nd the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV HDMI ARC is supported by some mod...

Page 153: ...ect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographical area No Access Network If your TV is not connected to the inte...

Page 154: ...Network Status to check the network status General General Network Select Settings General Network Network Status to check the network status General Network Reset Network If the network isn t connec...

Page 155: ...erating normally If you are using a wireless access point check the access point location If the access point is too far from the TV move it closer Try rebooting the access point by disconnecting and...

Page 156: ...neral Network If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings Network Sta...

Page 157: ...r enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings Ge...

Page 158: ...ng signal and cables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories and the features may differ depending on the model or geographical...

Page 159: ...utput Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output T...

Page 160: ...ect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagn...

Page 161: ...elf Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Se...

Page 162: ...d Expert Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Infor...

Page 163: ...ngs Support Device Care Self Diagnosis Signal Information Signal Information Signal strength must be more than 20 dB more than 4 bars on the icon for stable signal reception Update now If the same pro...

Page 164: ...tings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support S...

Page 165: ...n the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area Verify that the infrared remote control si...

Page 166: ...eceiver on your TV Make sure the remote control works properly You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control thro...

Page 167: ...If you don t see any infrared signal replace the batteries of the remote control If you don t see any infrared signal replace the batteries of the remote control 167...

Page 168: ...The remote control will work more effectively if you point it at the remote control sensor If the same problem continues try using the appropriate SAMSUNG remote control for your TV model 168...

Page 169: ...If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 169...

Page 170: ...e TV and its accessories and the features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatical...

Page 171: ...s No Access Network If your TV is not connected to the Internet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software versi...

Page 172: ...s Support About This TV and check the model code and software version About This TV Model code Software version Select Settings Support About This TV and check the model code and software version Usin...

Page 173: ...Find your TV model and download the firmware file SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware 173...

Page 174: ...and store it in your USB drive top folder Unzip the downloaded file and store it in your USB drive top folder USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of...

Page 175: ...s completed Do not turn off your TV while the firmware update is in progress Settings After your TV turns on select Settings Support About This TV and check the new firmware version Support Support Ab...

Page 176: ...oftware version After your TV turns on select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto Update Try Now Settings Support...

Page 177: ...Learn TV Remote Learn Menu Screen Multi output Audio Slow Button Repeat Accessibility Settings and you can move to the Learn TV Remote and Learn Menu Screen pages Samsung Smart Remote On the Samsung S...

Page 178: ...he directional buttons and then press the Select button Running the Accessibility menu functions using Bixby This function is supported only in The Frame To use Bixby the TV must be set up and tuned a...

Page 179: ...When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on High Contrast To display all menus with an opaque black background and a w...

Page 180: ...an see the caption separated from the broadcast image The captions from the broadcaster are classified into open caption and closed caption Two types of captions can overlap when both are used open ca...

Page 181: ...put Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing impaired can then set the volume of their Bluetooth headphone highe...

Page 182: ...nel button Of the 2 buttons that protrude from the center of the Samsung Smart Remote the right one is the Channel button Push up or pull down the Channel button to change the channel Press the up or...

Page 183: ...rmation press and hold the Select button Voice Guide will say more details such as a synopsis of the program Press the left or right directional button to see what you can watch next on the same chann...

Page 184: ...t supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the steps below 1 Press the butto...

Page 185: ...rogram on now In the Guide move to the program currently broadcasting and then press the Select button to go to live TV on the selected channel and program Other options in the guide In the Guide move...

Page 186: ...have 2 ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide In the Guide Live TV Guide move to the program you want to cancel scheduled viewing and then press the Select bu...

Page 187: ...ble Use the up and down directional buttons to move to a channel you want to view and then press the Select button All Channels Displays the channels that have been automatically searched These are th...

Page 188: ...stop using Smart Hub you can cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your...

Page 189: ...ice Care and All Settings This function may not be supported depending on the model or geographical area Source You can select an external device connected to the TV For more information refer to Swit...

Page 190: ...Universal Guide Universal Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your...

Page 191: ...et indicate a menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press th...

Page 192: ...nt The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appe...

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