Samsung UN55K625DAFXZA Page 5 E-Manual Download

Page: 5 / 96

Troubleshooting

Getting Support

58 Getting support through Remote Management

58 Finding the contact information for service

59 Requesting service

Diagnosing TV operational issues

There Is a Problem with the Picture

59 Testing the picture

I Can't Hear the Sound Clearly

61 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

The TV Won't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't Working

(HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

68 Before using the recording and schedule recording functions

69 Before using the timeshift function

Read Before Using Apps

Read Before Using the Internet

Read Before Playing Photo, Video, or Music Files

72 Limitations on use of photo, video, and music files

73 Supported external subtitles

73 Supported internal subtitles

74 Supported image formats and resolutions

74 Supported music formats and codecs

75 Supported video codecs

Read After Installing the TV

77 Picture sizes and input signals

77 Installing an anti-theft lock

78 Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported Resolutions)

79 IBM

79 MAC

80 VESA DMT

Supported Resolutions for Video Signals

81 CEA-861

81 CEA-861 (DVI)

Summary of Contents for UN55K625DAFXZA

Page 1: ...E MANUAL Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com register Model______________ Serial No ______________...

Page 2: ...necting through the HDMI port Screen sharing 11 Connecting through the Smart View app Content sharing Connecting a Mobile Device 12 Using Smart View Screen Mirroring or contents sharing 12 Connecting...

Page 3: ...32 Recording programs 33 Managing the schedule recording list 33 Viewing recorded programs Setting Up a Schedule Viewing 34 Setting up a schedule viewing for a channel 34 Editing a schedule viewing U...

Page 4: ...50 Connecting an external device through Anynet and using their menus Updating the TV s Software 51 Updating the TV s software to the latest version 51 Updating the TV automatically Protecting the TV...

Page 5: ...otes Before Using the Recording and Timeshift Functions 68 Before using the recording and schedule recording functions 69 Before using the timeshift function Read Before Using Apps Read Before Using t...

Page 6: ...ased on their Canadian English Rating 85 Blocking programs based on their Canadian French Rating 85 Blocking Programs based on their Downloadable U S Rating Buttons and Functions 86 Buttons and functi...

Page 7: ...cally If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the Return and Play pause buttons simultaneously for 3 s...

Page 8: ...When the focus is moved a quick settings appears on the top of the menu You can quickly set frequently used functions Source You can select an external device connected to the TV For more information...

Page 9: ...ernet through your TV Connecting to your Internet network Settings Network Open Network Settings Try Now Connect to an available network Establishing a wired Internet connection LAN If you connect a L...

Page 10: ...d geographical area If there is no wireless router found select Add Network at the bottom of the list and enter the network name SSID If a wireless router has a WPS or PBC button select Use WPS at the...

Page 11: ...outer is on try turning it off and then on IP auto setting failed 1 Configure the settings in IP Settings 2 Make sure that the DHCP server is enabled on the router and then reset the router Unable to...

Page 12: ...n 2 Enter the correct password if required IP auto setting failed 1 Configure the settings in IP Settings 2 Make sure that the DHCP server is enabled on the router Then unplug the router and plug it b...

Page 13: ...N After referencing the figure below connect the Component IN on the TV to the Component OUT of the external device by using the provided adapter and component cable Make sure to connect the same colo...

Page 14: ...n the TV to the AV OUT of the external device by using the provided adapter and composite cable When connecting the cables be sure to match the colors between the cables and ports AV IN COMPONENT IN C...

Page 15: ...io connections between your TV and your external devices Connecting with an HDMI ARC cable HDMI IN ARC Connecting with a digital audio optical cable DIGITAL AUDIO OUT OPTICAL This function is not avai...

Page 16: ...reless network At this time two devices must be connected on the same network For more information refer to Wireless Speaker Manager Settings Sound Expert Settings Wireless Speaker Manager Connecting...

Page 17: ...HDMI IN DVI When your PC is connected select PC for the Device Icon For more information about the port settings refer to Editing external devices Connecting through the Smart View app Content sharin...

Page 18: ...ttings Network Device Name If the network encounters a communic ation problem while using the mirroring function the TV and a Bluetooth device can be disconnected Connecting mobile devices without a w...

Page 19: ...n a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device Editing external devices Source You can change the port name...

Page 20: ...peed HDMI Cable with Ethernet Use an HDMI cable with a thickness of 0 66 inches 17 mm or less Using a non certified HDMI cable may result in a blank screen or a connection error Some HDMI cables and d...

Page 21: ...ontent with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration quality or functionality for example if...

Page 22: ...About the Samsung Smart Remote Functions available on the Samsung Smart Remote may differ by model or geographical region Directional pad up down left right Select...

Page 23: ...etailed program information appears Return Returns to the previous menu When pressed for 1 second or more the running function is terminated When pressed while you are watching a program the previous...

Page 24: ...the Samsung Smart Remote Source Universal Remote Setup You can control external devices connected to the TV by using the remote control To control external devices register them by following the inst...

Page 25: ...cal areas If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again Using the keyboard Keyboard Remote control functions Di...

Page 26: ...TY keyboard to enter text on your TV The image on your TV may differ from the image above depending on your model and geographical area Using additional functions Select on the QWERTY keyboard screen...

Page 27: ...more information refer to Using a Samsung account To use Smart Hub the TV must be connected to the Internet Some Smart Hub features may not be available depending on the service provider language or...

Page 28: ...function is not available on certain models in specific geographical areas PIP While using a connected external device you can watch a TV broadcast in a small picture in picture PIP window This functi...

Page 29: ...utomatically when you turn the TV on Resetting Smart Hub Settings Support Self Diagnosis Reset Smart Hub Using a Samsung account Create and manage your own Samsung account Creating a Samsung account S...

Page 30: ...nt Create with Facebook Signing in to a Samsung account Settings System Samsung Account Sign In Changing and adding information to a Samsung account Settings System Samsung Account Edit Profile To cha...

Page 31: ...e above depending on your model and geographical area You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use this feature...

Page 32: ...running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run a selected app on the My Apps screen The icons below appearwithin the s...

Page 33: ...e 2 Select an app to update 3 Press the Select button The app is updated This function is only available when My Apps contains an app that needs updating Locking and unlocking apps 1 Select My Apps Op...

Page 34: ...nnel bound Apps is installed on the TV Among the channels received through the antenna this function is available only in the channels that support Channel bound Apps Using the e Manual Control and re...

Page 35: ...etc Source Samsung USB Samsung USB Filter by All Sort by Title Option The image on your TV may differ from the image above depending on your model and geographical area You can play media content sav...

Page 36: ...our network may not play smoothly due to the network communication problems If this occurs use a USB device When you connect a USB device to a USB port a pop up message appears that lets you switch ea...

Page 37: ...s Scheduled viewing After selecting Schedule Viewing you can schedule viewing of a broadcast scheduled program For more information about watching or Schedule Viewing refer to Setting Up a Schedule Vi...

Page 38: ...sing a USB device instead of a video recorder The appears next to the programs and channels scheduled for recording This function is not available in the U S A and Canada Read all precautions before u...

Page 39: ...rding of the scheduled program Using schedule recording to record on a specified date and time Live TV Recordings Scheduled Schedule Recording Managing the schedule recording list Live TV Recordings S...

Page 40: ...Press the Select button while watching TV The Program Info window appears Select a program that will be broadcast using the left or right directional buttons Press and hold the Select button and then...

Page 41: ...nnel List Change the channel or check programs on other digital channels Live TV Channel List By using the Channel List you can change the channel or check programs on other digital channels while wat...

Page 42: ...all removed channels select Select All Restore Editing registered channels You can access the following options by selecting All Channels Edit Rename channels Using Program Rating Lock Settings Broad...

Page 43: ...control 2 Select Favorites 3 Select one of the five favorites lists 4 Move to Edit Favorites 5 Select a channel to add in the favorites list 6 Select The selected channel is registered in the favorit...

Page 44: ...you are actually there Settings Picture Special Viewing Mode Sports Mode or Soccer Mode Try Now You can use Sports Mode to get optimal picture and sound settings for soccer events making them appear...

Page 45: ...B storage device Recording is not available in the U S A and Canada For more information about the functions refer to Buttons and functions available while using sports mode This function is not avail...

Page 46: ...channels Selecting a Language Settings Broadcasting Expert Settings Audio Options Preferred Language This is the language you will hearwhile watching TV if the language is included in the broadcast s...

Page 47: ...ain for a comfortable viewing experience Movie Is suitable forwatching TV or movies in a dark room Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen s...

Page 48: ...y available when the input signal connected to the TV via an HDMI connector is set to RGB444 Dynamic Contrast Color Tone Cool and Standard are only available when Picture Mode is set to Dynamic Color...

Page 49: ...I connection 2 The input resolution is less than FHD Full HD The PIP window supports digital channels only Changing the picture size Settings Picture Picture Size Try Now You can change the size of th...

Page 50: ...Settings Try Now You can personalize the sound quality by adjusting the following settings Balance Equalizer TV Installation Type Wireless Speaker Manager For more information refer to Listening to t...

Page 51: ...uetooth audio device s operating manual This function is not available on certain models in specific geographical areas If the TV fails to find a Bluetooth audio device place the device closer to the...

Page 52: ...ttings through Multiroom speaker Settings Sound Expert Settings Wireless Speaker Manager Multiroom Link Settings You can hear the TV sound after configuration of the surround effect through Multiroom...

Page 53: ...to either an antenna or a cable output and is receiving digital broadcasts Depending on the broadcast signal the displayed time may differ The accuracy of the time information received may differwith...

Page 54: ...onnected to the TV Music and Photo options let you specify a USB device folder containing music files in the music field and or a folder containing photos in the photo field If you select both a folde...

Page 55: ...tings System Eco Solution Try Now You can adjust the brightness level of the TV and prevent overheating to reduce overall power consumption Eco Sensor Try Now Automatically adjusts the brightness leve...

Page 56: ...that do not support HDMI CEC For more information refer to Controlling External Devices with the Samsung Smart Remote Using the Universal Remote Anynet cannot be used to control external devices that...

Page 57: ...device connect the USB device to the TV for update To update using a USB flash drive download the update package from Samsung com to your computer Then save the update package in the USB device s top...

Page 58: ...If malicious code is found the results of the scan will appear on the screen This result window displays all malicious code found You can quarantine isolate the code Quarantining prevents it from exec...

Page 59: ...wing other TV functions various content in the Web Browser and in Search The Voice Guide is provided in the language that is specified on the Language screen However some languages are not supported b...

Page 60: ...th digital channels Service1 Service6 may not be available in digital caption mode depending on the broadcast Setting the digital caption related options Settings System Accessibility Caption Digital...

Page 61: ...n This function is only available in the U S A and Canada Listening to the TV through Bluetooth devices forthe hearing impaired Settings System Accessibility Multi output Audio Try Now You can turn on...

Page 62: ...m Expert Settings DivX Video On Demand Digital Rights Management DRM is a technical security mechanism that protects the content provider s copyright You can watch recorded movies or free DivX movies...

Page 63: ...ing The screen may shake somewhat When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically To use a different external device first disconnect the game console and disa...

Page 64: ...nstall recommended firmware updates How does Remote Support Work You can easily have a Samsung Tech service your TV remotely 1 Call the Samsung Contact Center and ask for remote support 2 Open the men...

Page 65: ...iagnosis Start Picture Test Before you review the list of problems and solutions below use Start Picture Test to determine if the problem is caused by the TV Start Picture Test displays a high definit...

Page 66: ...cted If you have a cable or satellite box confirm that it is plugged in and turned on Unable to find a Channel If your TV is not connected to a cable or satellite box run Auto Program Settings Broadca...

Page 67: ...or refer to the external device s user manual I Can t Hearthe Sound Clearly When the TV has difficulties with sound these steps may help resolve the problem Testing the sound Settings Support Self Dia...

Page 68: ...If the TV is not connected to a cable or satellite box run Auto Program to search for channels Settings Broadcasting Auto Program The TV is not receiving all channels Confirm that the coaxial cable i...

Page 69: ...twork connection Settings Network Network Status Contact your Internet service provider The wireless network connection failed Confirm yourwireless modem router is on and connected to the Internet The...

Page 70: ...CEC and see if Anynet HDMI CEC has been set to On Check whether the TV remote control is in TV mode Check whether the remote control is Anynet compatible Anynet may not function when some other funct...

Page 71: ...receiver ARC enables the TV to output digital sound via the HDMI ARC port However ARC is only available when the TV is connected to an audio receiver that supports ARC I Have Trouble Launching Using...

Page 72: ...unctionality The picture won t display in full screen HD channels will have black bars on either side of the screen when displaying upscaled SD 4 3 content Black bars will appear at the top and bottom...

Page 73: ...to a wall we recommend using cables with 90 degree connectors There are small particles on the TV s bezel This is part of the product s design and is not a defect The PIP is not available PIP is avail...

Page 74: ...uires at least 100 MB of free space on the USB storage device Recording will stop if the available storage space falls below 50MB while recording is in progress If the available storage space falls be...

Page 75: ...ng quality level If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are in progress only the recording will stop The maximum amount of time ava...

Page 76: ...ation services may be provided in English only and available content may differwith the geographical area For more information about applications visit the applicable service provider s website An uns...

Page 77: ...ertain symbols and characters may not be displayed properly The response to remote commands and the resulting on screen display may be delayed while a web page is loading Loading a web page may be del...

Page 78: ...cable Do not disconnect USB devices while they are transferring files When connecting an external hard drive use the USB HDD port We recommend that you use an external hard drive with its own power ad...

Page 79: ...sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass Powerdivx psb SMPTE TT Text xml Supported internal subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV S...

Page 80: ...mat Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA Supports WMA 10 Pro up to 5 1 channels W...

Page 81: ...5 6 3gp vro ASF MP4 MPEG4 SP ASP 60 Dolby Digital LPCM mpg mpeg ts 3GP MOV FLV Window Media Video v9 VC1 ADPCM IMA MS AAC HE AAC tp trp VRO VOB MPEG2 1920 x 1080 20 WMA Dolby Digital Plus mov flv PS T...

Page 82: ...TS containers Video decoders H 264 is supported up to Level 4 1 does not support FMO ASO RS VC1 AP L4 is not supported All video codecs excluding WMV v7 v8 MSMPEG4 v3 MVC and VP6 Below 1280x720 60 fr...

Page 83: ...ndard Custom 4 3 HDMI 720p 1080i 1080p 16 9 Standard Custom 4 3 Installing an anti theft lock An anti theft lock is a physical device that can be used to protect the TV against theft Look for the lock...

Page 84: ...he result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password u...

Page 85: ...esolution not included in the tables can result in a blank screen or just the power indicator turning on Refer to the user manual of your graphics card for compatible resolutions IBM Resolution Dots x...

Page 86: ...00 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz...

Page 87: ...4 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 30 Hz 33 750 30 000 74...

Page 88: ...depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When th...

Page 89: ...watch To unblock a category select the lock icon To unblock all the categories in a row select the lock under ALL Categories on the left TV Y Young children TV Y7 Children 7 and over TV G General aud...

Page 90: ...autioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating This rating...

Page 91: ...on their Downloadable U S Rating This rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels...

Page 92: ...he video slowly 1 8 1 4 1 2 backward or forward by selecting the or button To increase the rewind or forward speed in slow mode up to 3 times select the button repeateldy To return to normal speed sel...

Page 93: ...he playback screen Information Displays detailed information about the current multimedia content Subtitles Controls video subtitles Subtitles Turns the subtitles on or off Language Sets the caption l...

Page 94: ...save highlights without user intervention Select Settings Picture Special Viewing Mode Sports Mode and then set Auto Highlights to On For more information about Auto Highlights refer to Extracting hi...

Page 95: ...Time Record Starts instant recording of the current program Timeshift You can pause and rewind live TV Stop Recording Stop Timeshift Go to Live TV Using the buttons on the remote control while recordi...

Page 96: ...s chapters smooth FF RW etc streamed to your device For DTS patents see http patents dts com Manufactured under license from DTS Inc DTS the Symbol DTS in combination with the Symbol DTS Premium Sound...

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