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English - 18

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solution. Also review the Troubleshooting 
Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call Samsung customer 
Service at 1-800-SAMSUNG(1-800-726-7864).

Issues

Solutions and Explanations

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to 

disable some of its energy efficient features like the 

Eco Sensor

 or the 

Energy Saving

 

feature. If you follow below step with your remote, you can turn these features off or on.

 

y

Energy saving

User Menu

 

 

System

 

 

Eco Solution

 

 

Energy Saving

 

 

y

Eco Sensor

User Menu

 

 

System

 

 

Eco Solution

 

 

Eco Sensor

Component Connections / Screen 

Color

If you find that the color on your Samsung television’s screen is not correct or black and 

white, first run a Self Diagnosis on the TV to make sure there are no device issues.

 

y

Self Diagnosis : User Menu 

 Support 

 Self Diagnosis 

 Picture Test

If the problem does not appear in the Test Picture, try making sure :

 

y

Your connections are all consistent. For example, if you’ve used the AV In jack on 

your TV, make sure you have used the AV Out jack on your video source. 

 

y

You have connected your devices to the correct jacks. For example, if you use the 

Component jacks, labeled Pb, Pr, and Y, to connect your TV and video source, make sure 

you have connected the blue Pb jack on the video source to the blue Pb jack on the TV, 

the red Pr jack on the source to the red Pr jack on the TV, and the yellow Y jack on video 

source to the yellow Y jack on the TV..

Screen Brightness

If you find that the colors on your Samsung TV are correct but just a little too dark or 

bright, try adjusting the following settings in the Picture option of the Main menu:

 

y

Backlight

Contrast

Brightness

Sharpness

Color

Tint

 and so on.

Unwanted Powering Off

If your Samsung TV appears to turn off by itself, there may be an issue with either your 

Timer settings or your Eco friendly 

No Signal Power Off

 feature. 

First make sure the 

Sleep Timer

 is not accidentally set. The sleep timer turns the TV off 

after a certain period of time.

 

y

Sleep Timer

 : 

User Menu

 

 

System

 

 

Time

 

 

Sleep Timer

If the 

Sleep Timer

 is not activated, you may have engaged the 

No Signal Power Off 

or 

Auto Power Off

 feature.

 

y

No Signal Power Off

 : 

User Menu

 

 

System

 

 

Eco Solution

 

 

No Signal Power Off

 

 

y

Auto Power Off

 : 

User Menu

 

 

System

 

 

Eco Solution

 

 

Auto Power Off

Trouble Powering On

Before you turn the TV on, find the red light on the right or left bottom of your TV. 

Press the power button on the TV or remote and the light should blink about 5 

times before the TV turns on.

If you find that you are having trouble powering on your Samsung television, there are a 

number of things to check before making a call to the service department. 

 

y

If you happen to be using the TV as a monitor and the stand-by light only blinks for a few 

seconds when you press the power button, your PC is in sleep mode. To take your PC out of 

sleep mode, press a key on your keyboard or move the mouse. Then try turning your TV on.

If you’re sure your power cord, remote control, and PC are functioning properly, you may 

be having a cable issue. If you have a cable or satellite box, your TV may appear to be off 

because the cable or satellite box is not outputting a signal. To test the signal output of your 

cable or satellite box, press the guide or info button on the cable or satellite box remote 

control. If the screen displays the guide or info data, the problem is caused by the box.

Cannot Find a Channel

• 

Re-run 

Setup

 (Go to 

Menu - System - Setup)

 or run 

Auto Program

. (Go to 

MENU

 - 

Channel - Auto Program).

 

For detailed troubleshooting information, watch the troubleshooting videos at  www.samsung.com/spsn

[UE6030-6070-ZC]BN68-04458D.indb   18

2012-05-21   �� 11:06:55

Summary of Contents for UN40EH6030F

Page 1: ...uctos de Samsung comun quese con el centro de atenci n al cliente de SAMSUNG Country CANADA U S A Address Samsung Electronics Canada Inc Customer Service 55 Standish Court Mississauga Ontario L5R 4B2...

Page 2: ...hased in the United States for the warranty period originally specified and to the Original Purchaser only The above described warranty repairs must be performed by a SAMSUNG Authorized Service Center...

Page 3: ...rranty Card Safety Guide y y 3D Glasses y y Holder Wire Stand BN61 05491A Assembling the Holder Wire stand Input Cables Sold Separately To purchase the RS232 cable contact www SamsungParts com RS232 A...

Page 4: ...quire an audio cable To connect the TV to a digital device that does not support HDMI output use an HDMI to DVI cable and separate audio cables x x If you connect an external device to the TV that use...

Page 5: ...ble box STB satellite receiver directly to an amplifier or home theater AUDIO OUT Connects to the audio input jacks on your amplifier home theater x x When connecting use the appropriate connector sol...

Page 6: ...640 x 480 37 861 72 809 31 500 640 x 480 37 500 75 000 31 500 800 x 600 37 879 60 317 40 000 800 x 600 48 077 72 188 50 000 800 x 600 46 875 75 000 49 500 1024 x 768 48 363 60 004 65 000 1024 x 768 56...

Page 7: ...LAN adapter supports the IEEE 802 11a b g and n communication protocols Samsung recommends using IEEE 802 11n When you play video over a network connection using one of the other protocols the video m...

Page 8: ...TV does not support network speeds less than or equal to 10Mbps Use Cat 6 STP Type cable for the connection Shielded Twisted Pair The Modem Port on the Wall TV Rear Panel LAN Cable Not Supplied Modem...

Page 9: ...frequently used functions Moves the cursor selects the on screen menu items and changes the values seen on the menu Exit the menu Return to the previous menu Turns the remote control light on or off...

Page 10: ...t Skip press the ENTERE button and then go to Auto Program 1 on the next page If you have a Network you can also select Skip and then configure your network later through Network Settings in the TV s...

Page 11: ...r button to select the correct cable signal format STD HRC or IRC and then press ENTERE Most cable systems use STD Repeat the same process for Analog Cable System 4 When done select Next and then pres...

Page 12: ...that let you control the TV s features For example in the Main menu you can change the size and configuration of the picture its brightness its contrast and so on There are also functions that let yo...

Page 13: ...close the Menu Contents Home or Source press the Controller for more than 1 second When selecting the function by moving the controller to the up down left right directions be sure not to press the c...

Page 14: ...able below x x Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided x x Do not use screws that do not comply with the VESA standard screw sp...

Page 15: ...buttons to select Next if you have entered a security key or WPS PIN if you have entered a WPS PIN and then press ENTERE 8 The TV checks the wireless connection If the connection is successful the Wi...

Page 16: ...Basic Features Changing the Preset Picture Mode Adjusting Picture Settings Changing the Picture Options Changing the Preset Sound Modes Sound Settings Index E Enter e Exit TV Screen Displays the prog...

Page 17: ...sponds to the topic To return to the e Manual screen press the E MANUAL button b Green Home Moves to the e Manual home screen Yellow Zoom Magnifies a screen Blue Index Displays the Index screen L Page...

Page 18: ...y Backlight Contrast Brightness Sharpness Color Tint and so on Unwanted Powering Off If your Samsung TV appears to turn off by itself there may be an issue with either your Timer settings or your Eco...

Page 19: ...with their poles in the correct direction Clean the sensor s transmission window on the remote Try pointing the remote directly at the TV from 5 6 feet away The cable set top box remote control doesn...

Page 20: ...the appropriate supplied screw If you use a different screw you can damage your TV 2 Firmly fasten the screw you provided size M4 x L20 or similar to the wall or cabinet where the TV is to be install...

Page 21: ...ches 1060 0 X 681 1 X 227 6 mm Weight Without Stand With Stand 19 6 Ibs 8 9 kg 24 0 Ibs 10 9 kg 24 9 Ibs 11 3 kg 29 3 Ibs 13 3 kg Model Name UN55EH6030 UN55EH6070 Screen Size Diagonal 55 Class 54 6 me...

Page 22: ...enance If a sticker was attached to the TV screen some debris can remain after you remove the sticker Please clean the debris off before watching TV The exterior and screen of the product can get scra...

Page 23: ...UN55EH6070 15 6 6 2 7 8 36 4 15 7 15 7 NOTE All drawings are not necessarily to scale Some dimensions are subject to change without prior notice Refer to the dimensions prior to performing installati...

Page 24: ...ntie pr cis e l origine et pour l acheteur initial seulement Les r parations sous garantie d crites ci dessus doivent tre effectu es dans un centre de r paration agr SAMSUNG En plus de la pr sente gar...

Page 25: ...y y Carte de garantie Guide de s curit y y Lunettes 3D y y Support porte fil BN61 05491A Assemblage du support porte fil C bles d entr e vendus s par ment Pour l achat du c ble RS232 consultez www Sa...

Page 26: ...iques un c ble audio n est pas n cessaire Pour brancher le t l viseur un appareil num rique qui ne prend pas en charge une sortie HDMI utilisez des c bles HDMI DVI et audio x x Si vous branchez au t l...

Page 27: ...c blos lecteur ou r cepteur satellite un amplificateur ou une cha ne de cin ma maison AUDIO OUT se branche aux prises d entr e audio de votre amplificateur cha ne de cin ma maison x x Utilisez le con...

Page 28: ...SA DMT 640 x 480 31 469 59 940 25 175 640 x 480 37 861 72 809 31 500 640 x 480 37 500 75 000 31 500 800 x 600 37 879 60 317 40 000 800 x 600 48 077 72 188 50 000 800 x 600 46 875 75 000 49 500 1024 x...

Page 29: ...communication IEEE 802 11a b g et n Samsung recommande l utilisation du protocole IEEE 802 11n Si vous regardez une vid o au moyen d une connexion r seau utilisant l un des autres protocoles la lectu...

Page 30: ...en charge les vitesses du r seau qui sont inf rieures ou gales 10 Mbps Utilisez un c ble Cat 6 de type STP pour la connexion paire torsad e blind e Port de modem mural Panneau arri re du t l viseur C...

Page 31: ...t les fonctions fr quemment utilis es Permet de s lectionner les options de menu l cran et de modifier les valeurs affich es Permet de quitter le menu Permet de revenir au menu pr c dent Active ou d s...

Page 32: ...Passer appuyez sur ENTERE puis allez Prog auto 1 la page suivante Si vous avez un r seau vous pouvez s lectionner Passer puis configurer votre r seau ult rieurement l aide de Param tres r seau dans l...

Page 33: ...la touche ou pour s lectionner le format de signal pertinent STD HRC ou IRC puis appuyez sur ENTERE La plupart des syst mes de c blodistribution utilisent le mode STD R p tez ces tapes pour Syst analo...

Page 34: ...t l viseur l aide des fonctions du menu principal et du menu Outils Par exemple au menu principal vous pouvez modifier le format la configuration la luminosit le contraste de l image etc Il existe ga...

Page 35: ...ositif durant plus d une seconde Lorsque vous d placez la t l commande vers le haut bas gauche droite pour s lectionner cette fonction assurez vous de ne pas appuyer sur le dispositif de commande Si v...

Page 36: ...g sont fournis avec un guide d installation d taill et toutes les pi ces n cessaires l assemblage x x N utilisez pas de vis non conformes aux sp cifications de vis standard VESA x x N utilisez pas de...

Page 37: ...ivant si vous avez entr un code de s curit ou WPS NIP si vous avez entr un WPS NIP puis appuyez sur ENTERE 8 Le t l viseur v rifie la connexion sans fil Si la connexion est effectu e avec succ s le me...

Page 38: ...hage l cran s affiche 2 Pour retourner l cran du guide lectronique appuyez sur la touche E MANUAL Vous trouverez dans le guide lectronique toutes les instructions concernant les fonctions de votre t l...

Page 39: ...lectronique appuyez sur la touche E MANUAL b Vert Accueil permet de passer l cran d accueil du guide Jaune Zoom permet d agrandir l cran Bleu Index permet d afficher l cran Index L Page permet de pass...

Page 40: ...irable SI vous constatez que le t l viseur Samsung se met hors tension cela pourrait tre d aux r glages de la minuterie ou l option Eco friendly Veille abs sign Assurez vous d abord que la Mise en vei...

Page 41: ...de directement vers le t l viseur une distance de 1 5 1 8 m 5 6 pi La t l commande du c blos lecteur ou du r cepteur num rique ne commande pas la mise sous tension ou la mise hors tension du t l viseu...

Page 42: ...l Veillez n utiliser que la vis fournie Si vous utilisez une vis diff rente vous risquez d endommager votre t l viseur 2 Vissez fermement la vis que vous avez fournie taille M4 x L20 ou similaire l ar...

Page 43: ...8 9 pouces 1060 0 X 681 1 X 227 6 mm Poids Sans base Avec base 19 6 Ibs 8 9 kg 24 0 Ibs 10 9 kg 24 9 Ibs 11 3 kg 29 3 Ibs 13 3 kg Nom de mod le UN55EH6030 UN55EH6070 Taille de l cran diagonale 55 Clas...

Page 44: ...pos sur l cran du t l viseur il se peut que des d bris restent encore coll s liminez les d bris avant de regarder la t l vision La partie ext rieure et l cran du produit peuvent tre ray s durant le ne...

Page 45: ...6 2 7 8 36 4 15 7 15 7 REMARQUE Tous les dessins ne sont pas n cessairement des repr sentations l chelle Certaines dimensions pourraient tre modifi es sans pr avis V rifiez les dimensions avant d inst...

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