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08 Troubleshooting and
Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions.
Alternatively, review the Troubleshooting Section in the e-Manual. If none of these
troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact
the call centre listed on the back cover of this manual.
-
For detailed information on troubleshooting, watch the troubleshooting videos at www.
samsung.com/spsn.
-
This TFT LED panel is made up of sub pixels which require sophisticated technology to
produce. There may be, however, a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
-
To keep your TV in optimum condition, upgrade to the latest software. Use the
Update now
or
Auto Update
functions on the TV's menu (
MENU
>
Support
>
Software Update
>
Update now
or
MENU
>
Support
>
Software Update
>
Auto Update
).
Issues
Solutions and explanations
The TV is not
powered on.
Make sure that the power cord is connected and that the remote has
live batteries and is functioning properly. If the power cord is properly
connected and the remote control is operating normally, there might
arise a problem with the antenna cable connection, or the cable/set-
top box might not be turned on. Check the antenna connection or
turn on the cable/set-top box.
The TV won’t turn
on.
Make sure that the AC power cord is securely plugged in to the TV
and the wall outlet.
Make sure that the wall outlet is working.
Try pressing the
P
button on the TV to make sure that the problem is
not with the remote. If the TV turns on, refer to “Remote control does
not work” below.
[JS9000-XU]BN68-07184G-00ENG.indb 26
2015-02-03 오후 2:46:35
