Samsung UE50AU717 E-Manual Download

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Connecting the “CI or CI+ Card”

Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below.

Connecting the “CI or CI+ Card” via COMMON INTERFACE slot

Only for models with Common interface slot.

Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below.

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Summary of Contents for UE50AU717

Page 1: ...e more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users selec...

Page 2: ...77 Using the Internet 78 Using SmartThings 81 Playing pictures video music 87 Using Bixby 92 Using the Game Bar TV Viewing 95 Using the Guide 98 Recording Programmes 100 Setting Up Schedule Viewing 1...

Page 3: ...nnecting a Computer Supported Resolutions 175 Supported Resolutions for Video Signals 177 Read Before Using Bluetooth Devices 178 Licences Other Information Troubleshooting Picture Issues 180 Testing...

Page 4: ...t There is No Sound or the Speakers are Making an Odd Sound 224 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 230 When the remote control does not work...

Page 5: ...the TV Source Connection Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an exter...

Page 6: ...e connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optic...

Page 7: ...n your TV may differ from the following figure depending on the product model and region It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connectio...

Page 8: ...twork Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooti...

Page 9: ...ireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access poi...

Page 10: ...ist and then push the WPS or PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Save...

Page 11: ...unction Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party cust...

Page 12: ...aphical area Using Tap View Tap your mobile device on the TV you can watch the Multi View or mobile device s screen through the TV screen This function may not be supported depending on the model This...

Page 13: ...stopped by pressing the button on the Samsung Smart Remote When the button is available on the Samsung Smart Remote you can enter the Multi View function by pressing its button The multiple view for 3...

Page 14: ...can change the content for the selected window To enter Content Selection Mode press and hold the Select button on the Samsung Smart Remote Change screen size Selects the desired size of Multi View S...

Page 15: ...o full screen Multi View is ended and then the full screen appears To stop Multi View press and hold the button on the Samsung Smart Remote A short press of the Samsung Smart Remote s button allows yo...

Page 16: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types accordin...

Page 17: ...deo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tran...

Page 18: ...he device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up mess...

Page 19: ...ick switching Using additional functions You can use the following features on the Source screen PC on TV Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information ref...

Page 20: ...n error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built wi...

Page 21: ...cal on the Sound Output menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it...

Page 22: ...tion To check whether your mobile device supports Wi Fi Direct refer to the mobile device s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirP...

Page 23: ...n control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame Learn about the bu...

Page 24: ...more for a channel that supports the teletext service the TTX menu appears on the TV screen For more information refer to Teletext Feature If the Colour Button appears with a number strip on the scre...

Page 25: ...down to quickly change the channel Launch app button Launch the app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote...

Page 26: ...About the Samsung Smart Remote AU8 Series Learn about the buttons on the Samsung Smart Remote 26...

Page 27: ...second or more for a channel that supports the teletext service the TTX menu appears on the TV screen For more information refer to Teletext Feature Colour button When pressed coloured buttons appear...

Page 28: ...app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the...

Page 29: ...int it at the front of the TV then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geograp...

Page 30: ...nal Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the uni...

Page 31: ...may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer...

Page 32: ...XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General...

Page 33: ...Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can...

Page 34: ...he Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommend text Options Predict Next Character The ima...

Page 35: ...yed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the s...

Page 36: ...be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Sma...

Page 37: ...of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognises and an...

Page 38: ...he up directional button and then select Bluetooth Speaker List Connecting Bluetooth speaker may not be supported depending on the model or geographical area Game Mode You can set the Game Mode to opt...

Page 39: ...view To make fine adjustments press the up directional button and then select Go to Picture Size Colour Tone You can select a colour tone suitable for your viewing preferences To change to a colour to...

Page 40: ...pported depending on the model or geographical area Off Timer You can set Off Timer to shut off the TV automatically at a specific time Off Timer is only available if the Clock has been set This funct...

Page 41: ...ou can simultaneously view multiple screens that are split For more information refer to Using Multi View This function may not be supported depending on the model or geographical area 7 Ambient Mode...

Page 42: ...tified about When you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 9 Univer...

Page 43: ...ove the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support t...

Page 44: ...ically Settings General Smart Features Autorun Samsung Business TV App If Autorun Samsung Business TV App is set to On Samsung Business TV app is automatically run when you turn on the TV You can also...

Page 45: ...ports Multi View This function may not be supported depending on the model Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart H...

Page 46: ...msung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign out When multiple people share the TV you can...

Page 47: ...ount website http account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favourites and website bookmarks that you regist...

Page 48: ...y not be supported depending on the model In Ambient Mode some functions may not be supported Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation D cor My Album Info Artwork T...

Page 49: ...is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set...

Page 50: ...g QLED Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Mood Enjoy a range of options to create the right ambience t...

Page 51: ...provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission a...

Page 52: ...nt Available functions may not be supported depending on the model or content Weather Filter You can add a weather effect to content Time Filter You can select any background time format for content P...

Page 53: ...onditions Shadow Effects Applies a shadow effect that you select to the content Viewing detailed information about the content When you are enjoying content in Ambient Mode press the up directional bu...

Page 54: ...and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the...

Page 55: ...on the remote control to move to desired image and then press the Select button Set appears at the bottom of the selected image and you can view the selected image in Art mode While viewing images in...

Page 56: ...Events You can find the informations about the recent news or events Viewing images by time 1 Use the directional buttons on the remote control to move to My Collection 2 Use the directional buttons t...

Page 57: ...5 The selected image or images are saved in My Photos Recommended resolutions 3840 x 2160 16 9 Remove images from My Collection You can remove the saved images from My Collection 1 Use the directional...

Page 58: ...elect Acquire Artwork Displays Get Trial Membership or Free Trial if you have not joined Art Store Membership 5 Use the directional buttons on the remote control to select payment methods and then pre...

Page 59: ...to Filter You can apply the selected filter s effect to the image according to your preferences This function is only available for saved images on My Photos Mount You can apply various border styles...

Page 60: ...ode use the directional buttons on the remote control to move to the Settings menu item at the bottom of the screen You can adjust the following functions Brightness Use the directional buttons on the...

Page 61: ...app from Google Play Store Samsung Apps or the App Store The features or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported b...

Page 62: ...than standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions types and number of the light sources If the area around the T...

Page 63: ...trial The image on your TV may differ from the image above depending on the model and geographical area 1 Sources You can select an external device connected to the TV 2 Channels You can add move or r...

Page 64: ...annels area Moving channels 1 Move the focus to the channel to move 2 Press the down directional button 3 Select Move 4 Move the selected channel to the desired location 5 Press the Select button The...

Page 65: ...n AirPlay Using PC on TV Easy Connection You can easily use remote access function after installing PC on TV Easy Connection on your PC Follow the instructions on the screen to download and install th...

Page 66: ...ed to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the PC on TV function Connection to Window...

Page 67: ...e Enter the IP address or profile of the PC you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet...

Page 68: ...OS Control Panel User Account Control Mac OS System Preferences Users Groups 3 Protocol Select the Protocol for the computer s OS Windows RDP Mac VNC 4 Password Enter the password for the login accoun...

Page 69: ...nced Sharing 4 After the Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To...

Page 70: ...V Pass is additionally supported as well as Samsung Pass Setting Samsung Pass or PC on TV Pass Set Samsung Pass or PC on TV Pass to Use in Source PC on TV Run the PC on TV browser Additionally select...

Page 71: ...e default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical are...

Page 72: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Page 73: ...lect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home...

Page 74: ...Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select...

Page 75: ...ce http www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting First Time Use Accessibility Guidance FAQ Th...

Page 76: ...uest technical support e Manual Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The ima...

Page 77: ...differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Internet Internet Menu Settings Samsung Pas...

Page 78: ...ding on the model This function may not be supported depending on the device type Registering a device 1 When there is any device detected near the TV a registration pop up appears on the TV screen Wh...

Page 79: ...ay differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out...

Page 80: ...tion Detail Mobile devices Galaxy Series S6 Android 7 0 or later iPhone Series iOS7 1 or later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Snif...

Page 81: ...a content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more infor...

Page 82: ...edia content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on...

Page 83: ...ctions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be s...

Page 84: ...To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not...

Page 85: ...lly adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 d...

Page 86: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the T...

Page 87: ...account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bix...

Page 88: ...Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explo...

Page 89: ...of your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported de...

Page 90: ...acy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommended commands Disp...

Page 91: ...gs can be set in Settings Broadcasting Service Provider Settings If the settings for the service provider are configured yet configure them in Settings General Reset Try Now Service provider settings...

Page 92: ...Lag FPS HDR VRR Sound Output 16 9 Screen Position Game Mode Settings Troubleshootin g The image on your TV may differ from the image above depending on the model 1 Input Lag Shows the Input Lag of the...

Page 93: ...reen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC Whether or not to support the screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to co...

Page 94: ...ting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device While yo...

Page 95: ...rmation choose a programme to watch and set up a schedule viewing or recording Recording may not be supported depending on the model or geographical area To view the Guide while watching TV press the...

Page 96: ...ning Edit Recording Time You can change the start and end times of scheduled programme recordings Schedule Viewing You can schedule the viewing of a broadcast scheduled programme Schedule Recording Yo...

Page 97: ...s categorised by the types defined in Channel List Aerial Type You can change the type of broadcast signals the TV receives This function may not be supported depending on the incoming broadcast signa...

Page 98: ...ct a live programme from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a programme scheduled to be bro...

Page 99: ...e using Schedule Recording and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the programme starts and the end ti...

Page 100: ...ic channel or programme at a specific time and date The appears next to programmes that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Sett...

Page 101: ...he geographical area Setting the schedule Viewing Time Live TV Schedule Manager Live TV Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a...

Page 102: ...available while recording a programme or Timeshift Review available buttons and functions of how they are used while recording a programme or Timeshift This function may not be supported depending on...

Page 103: ...ding Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the co...

Page 104: ...splays the channels that have been automatically searched The channels received to the currently selected Terrestrial Cable or Satellite are displayed Samsung TV Plus While the TV is connected to the...

Page 105: ...fter selecting a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Rename channel After selecting a channel to change in Edit Channels sele...

Page 106: ...s list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add to add the selected channel in the Favourites list Select Favourit...

Page 107: ...o Tuning Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do this The DVB T...

Page 108: ...n and scan channels automatically This function may not be supported depending on the model or geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Set...

Page 109: ...k Try Now By selecting the menu you can turn on or off the Apply Channel Lock function Lock specific channels to prevent children from watching adult content To use this function the PIN number is req...

Page 110: ...ot available in HDMI or Component mode Programme Rating Lock may not be supported depending on your input signal Change PIN may not be supported depending on the model or geographical area Showing com...

Page 111: ...s Manual Scan Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in...

Page 112: ...dcasting Expert Settings Satellite System You can configure a set of satellite dish settings before performing a channel scan This function may not be supported depending on the model or geographical...

Page 113: ...functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list to delete This function may not be supported depending on the model or geographical area Reading digital t...

Page 114: ...iewing experience by recognising your content usage patterns and the environment around your TV Adaptive Picture Optimises brightness and provides the best picture quality in real time based on the li...

Page 115: ...fic volume level while you are watching TV The TV analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This fu...

Page 116: ...lt mode suitable for general viewing environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watc...

Page 117: ...s Off Local Dimming Control the brightness of individual areas on the screen to automatically maximise contrast This function supports Standard High and Low In Standard ambient brightness is detected...

Page 118: ...ted depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1...

Page 119: ...oving visibility and object details in dark scenes without washing out colours and contrast in brighter scenes Game Motion Plus Settings You can configure the Game Motion Plus settings This function m...

Page 120: ...not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more informatio...

Page 121: ...unction may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can result in lo...

Page 122: ...ported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Comp...

Page 123: ...ollowing settings Balance Try Now Equaliser Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to A...

Page 124: ...connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automat...

Page 125: ...It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via...

Page 126: ...ns are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same...

Page 127: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System M...

Page 128: ...depending on the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Settings General System Manager Time Clock...

Page 129: ...s function may not be supported depending on the model or geographical area Turning on the TV using the on timer Settings General System Manager Time On Timer You can set On Timer to turn on the TV au...

Page 130: ...enu set Brightness Optimisation to Off and set Local Dimming to High To turn Ambient Brightness Control on in the settings menu set Brightness Optimisation to On and set Local Dimming to Standard This...

Page 131: ...ow Activate a screensaver when your TV displays a still image for two hours or more Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller a...

Page 132: ...nnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Ot...

Page 133: ...e button for 1 second or more You can easily turn on or turn off the functions such as Voice Guide Picture Off Audio Description Subtitle High Contrast Enlarge Greyscale Colour Inversion Learn TV Remo...

Page 134: ...age However some languages are not supported by Voice Guide even though they are listed in the TV Language English is always supported For more information about the TV Language settings refer to Chan...

Page 135: ...eral Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text...

Page 136: ...arge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function h...

Page 137: ...or Blu ray player and the player s remote control Subtitle Turns on or off the subtitle Subtitle Mode Sets the subtitle mode Subtitle Language Sets the subtitle language Spoken Subtitles Listen to an...

Page 138: ...g provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat settings for remote...

Page 139: ...and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa...

Page 140: ...emote Control Press Volume button Volume Up Volume Down Volume Up On the Standard Remote Control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN butto...

Page 141: ...ernal devices registered to the TV Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supp...

Page 142: ...Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being pl...

Page 143: ...ed depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE...

Page 144: ...I Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMO...

Page 145: ...please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI...

Page 146: ...t be displayed To change the Teletext page On the Samsung Smart Remote or Remote Control Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung...

Page 147: ...o undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon prin...

Page 148: ...IST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the n...

Page 149: ...Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the...

Page 150: ...memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of fre...

Page 151: ...ule Recording and Timeshift functions are in progress only the recording will stop The maximum amount of time available for the Timeshift function is 90 minutes The Timeshift function is not available...

Page 152: ...may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Interne...

Page 153: ...operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks...

Page 154: ...t is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional sec...

Page 155: ...1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with...

Page 156: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip...

Page 157: ...le extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA...

Page 158: ...x 1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 21...

Page 159: ...odec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support F...

Page 160: ...60 30 3840 x 2160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920...

Page 161: ...1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Med...

Page 162: ...be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up t...

Page 163: ...BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media...

Page 164: ...eds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 FHD is supported up t...

Page 165: ...0 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 216...

Page 166: ...h the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV doe...

Page 167: ...d Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard C...

Page 168: ...All models for Q6 A Q5 A AU BEA series and for less than 55 inch models QLED TV The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O...

Page 169: ...Cr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbC...

Page 170: ...lution For The Frame 55LS03A 65LS03A 75LS03A This function may not be supported depending on the model Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequ...

Page 171: ...x 1080 21 9 60 Hz 66 000 60 000 198 000 progressive 2560 x 1080 21 9 120 Hz 131 748 120 000 347 810 progressive 3840 x 1080 32 9 60 Hz 66 625 60 000 266 500 progressive 3840 x 1080 32 9 120 Hz 137 25...

Page 172: ...only the receiver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 A S...

Page 173: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Page 174: ...0 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 H...

Page 175: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Page 176: ...0 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 00...

Page 177: ...V and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of...

Page 178: ...TVs with T RKSAT Channel Update System work with the principle of updating channel databases and automatically update channels and parameters The terms HDMI and HDMI High Definition Multimedia Interfa...

Page 179: ...orporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule information or other data in the Rovi Guide system This lic...

Page 180: ...V Picture Test displays a high definition picture you can examine for flaws or faults The problem Try this Flickering and Dimming If your TV is flickering or dimming sporadically you may need to disab...

Page 181: ...l device run Connection Guide Source Connection Guide Screen Brightness If the screen appears too dim try changing the settings under Reset Picture or disabling Brightness Optimisation Settings Pictur...

Page 182: ...ice department Confirm that the TV s power cable is connected correctly at both ends and that the remote control is operating normally Make sure that the antenna cable or cable TV cable is firmly conn...

Page 183: ...Make sure that the set top box or cable box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus channel ch...

Page 184: ...There is a dotted line on the edge of the screen Change Picture Size to 16 9 Standard Settings Picture Picture Size Settings Change the output resolution of your external device The picture is black...

Page 185: ...or may be affected by the installation environment height tilt obstacles If the clothes you wear or your skin colour is similar to the surrounding shading the motion sensor may not work properly Motio...

Page 186: ...the volume control of the external device cable box or satellite box DVD Blu ray etc connected to your TV Check the cable connection between an external device and the TV and then try cable connection...

Page 187: ...nformation A low signal level may cause sound distortions Settings Support Device Care Self Diagnosis Signal Information The sound is interrupted The sound may frequently be interrupted when a Bluetoo...

Page 188: ...may not be supported depending on the model To optimise the sound depending on the surroundings select Adaptive Sound Settings General Intelligent Mode Settings Adaptive Sound This function may not be...

Page 189: ...ttings Broadcasting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel When watchi...

Page 190: ...Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide...

Page 191: ...creen does not appear or the PC is not recognised check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode...

Page 192: ...problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access...

Page 193: ...cted the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device a...

Page 194: ...is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your T...

Page 195: ...if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote control by using the solar cell or the USB port C type on the bottom You c...

Page 196: ...cord videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an ext...

Page 197: ...rvice provider Refer to the Help section on the application service provider s website The Smart Hub home screen keeps appearing whenever you turn on the TV Turn off the Autorun Smart Hub function in...

Page 198: ...Amazon Alexa Settings Google Assistant Settings General Voice Google Assistant Settings Bixby or Alexa answers automatically The TV may recognise an ambient noise or everyday conversation as a call t...

Page 199: ...e is very slow the battery might be low or dead Charge the remote control by using the solar cell or the USB port C type on the bottom You can check remaining battery of Samsung Smart Remote with sola...

Page 200: ...l Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base...

Page 201: ...tware update over the Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops...

Page 202: ...Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Supp...

Page 203: ...t service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button...

Page 204: ...check whether the cause is caused by the product or the external environment by broadcasting signals and cables When the TV screen does not display properly The TV s colour design accessories includi...

Page 205: ...DMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines Try changing...

Page 206: ...rce Settings If the same problem persists run a diagnostic test On the remote control press the button Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Selec...

Page 207: ...When a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the but...

Page 208: ...Signal Information to check the signal strength Signal Information Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try...

Page 209: ...urned off When your TV does not turn on The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not turn on...

Page 210: ...n One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable i...

Page 211: ...he TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When...

Page 212: ...ble Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power c...

Page 213: ...evice and to the wall outlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box A...

Page 214: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 214...

Page 215: ...with an external device properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area When the picture looks distorted P...

Page 216: ...Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If y...

Page 217: ...ut mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persi...

Page 218: ...MI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI...

Page 219: ...V can t connect to the Internet The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area On the remote control press the butt...

Page 220: ...atus to check the network status General Network Reset Network If the network isn t connected a network reset may be required Make sure that your access point is working properly Check the LED indicat...

Page 221: ...g the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues selec...

Page 222: ...NS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different...

Page 223: ...e now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now...

Page 224: ...cables When no sound comes out of the TV or the sound is breaking up The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area...

Page 225: ...utput Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output T...

Page 226: ...ect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagn...

Page 227: ...elf Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Se...

Page 228: ...Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information Support Support Device Care If the test shows no problems...

Page 229: ...ry reset may be required Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Setting...

Page 230: ...rt Remote is paired with the TV When the remote control does not work The TV s colour design accessories including the remote control and features may differ depending on the model or geographical are...

Page 231: ...g the front tip of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the solar cell or the USB port C type on the bottom If...

Page 232: ...ttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote con...

Page 233: ...ry using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device cl...

Page 234: ...ories including the remote control and features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates autom...

Page 235: ...ternet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version Support Support About This TV Select Settings Support...

Page 236: ...Information Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com Find your TV model and download...

Page 237: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 237...

Page 238: ...the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will be automatically reset when the firmware up...

Page 239: ...een reset select Settings Support About This TV and check the new firmware version About This TV Product Information Model code Software version After your TV has been reset select Settings Support Ab...

Page 240: ...on of the Samsung Smart Remote or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button i...

Page 241: ...are watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback sc...

Page 242: ...dle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and h...

Page 243: ...and tuned and must be connected to the Internet You can connect the TV to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control...

Page 244: ...Volume and Power while the screen is off the TV screen turns back on Graphic Zoom Enlarge the screen to make the picture or text bigger You can adjust the zoom level or move the zoom area This functi...

Page 245: ...he Position function is activated so that you can change the subtitle position When watching a channel on an external device such as a set top box and cable box turn on the subtitle function on the de...

Page 246: ...the channel Press the up or down of CH button on the Standard Remote Control to change the channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual nu...

Page 247: ...of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button o...

Page 248: ...The information in the Guide is for digital channels only Analogue channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time...

Page 249: ...he button to move to the programme currently broadcasting When you move the focus to a programme you will hear the detailed informations about the selected programme When you move the focus to a diffe...

Page 250: ...se an item Press to close the menu and go back to the Guide For the programme you are currently watching press and hold the Select button Record You can record the programme that you are currently wat...

Page 251: ...ction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or...

Page 252: ...ng a scheduled viewing from the Guide 1 In the Guide Live TV Guide move to the programme to cancel its scheduled viewing and then press the Select button 2 Move to Cancel Scheduled Viewing and then pr...

Page 253: ...buttons to move within the channel list or use the Channel button to go up and down a page at a time You can also use the or button to enter a channel number and go to that channel directly Press the...

Page 254: ...ess the Select button The channel list will now show only the channels in this list Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used ch...

Page 255: ...corded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the...

Page 256: ...ndow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing...

Page 257: ...f this programme before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required...

Page 258: ...Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus t...

Page 259: ...del or geographical area Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV SmartThings This function all...

Page 260: ...bient Mode Home This menu appears first when you press the button Then you can quickly use any of Samsung Account Notification or Privacy Choices The available features may differ depending on the mod...

Page 261: ...en you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Par...

Page 262: ...w samsung com Words in blue e g Internet indicate a menu item The e Manual s Home screen contains 1 row of menu icons Use the left and right directional buttons to move within a row Press the Select b...

Page 263: ...set to Bixby Settings General Voice Voice Assistant The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is a...

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