background image

Video Apps problems (Youtube etc)

 

Change the DNS to 8.8.8.8. Select   >   

Settings

 > 

General

 > 

Network

 > 

Network Status

 > 

IP Settings

 > 

DNS setting

 > 

Enter manually

 > 

DNS Server

 > enter 8.8.8.8 > 

OK

.

 

Reset by selecting   >   

Settings

 > 

Support

 > 

Device Care

 > 

Self Diagnosis

 > 

Reset Smart 

Hub

.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician 
who can remotely:

 

Diagnose your TV

 

Adjust the TV settings for you

 

Perform a factory reset on your TV

 

Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV:

1. 

Call the Samsung service centre and ask for remote support.

2. 

Open the menu on your TV and go to the 

Support

 menu. (  >   

Settings

 > 

Support

)

3. 

Select 

Remote Management

, then read and agree to the service agreements. When the 

PIN screen appears, provide the PIN number to the technician.

4. 

The technician will then access your TV.

English - 24

Summary of Contents for UE32T4307

Page 1: ...Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com Model Serial No USER MANUAL 5 SERIES 4 SERIES ...

Page 2: ...ontents on your PC or mobile device Learning the e Manual s assistance functions Some menu screens cannot be accessed from the e Manual Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page The menus may not appear depending on the geographical area Site Map It displays the lists for each item in e Manual Recently Viewe...

Page 3: ... or frequently The apps can also be moved or deleted in the screen Source Sources TV HDMI1 USB Remote Access Connection Guide The image on your TV may differ from the image above depending on the model and geographical area e Manual Get help from a detailed on screen user s manual built into your TV English 3 ...

Page 4: ...ake any kind of contact with any internal part of this product DC voltage Rated voltage marked with this symbol is DC voltage This symbol indicates that this product has included important literature concerning operation and maintenance Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information The slots and openings in the...

Page 5: ...o lightning and power line surges Before connecting the AC power cord to the DC adaptor outlet make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply Never insert anything metallic into the open parts of this apparatus This may cause a danger of electric shock To avoid electric shock never touch the inside of this apparatus Only a qualified technician s...

Page 6: ...ect the power cord and contact a Samsung service centre To clean this apparatus unplug the power cord from the wall outlet and wipe the product with a soft dry cloth Do not use any chemicals such as wax benzene alcohol thinners insecticide aerial fresheners lubricants or detergents These chemicals can damage the appearance of the TV or erase the printing on the product Do not expose this apparatus...

Page 7: ... TV Attaching the TV to the Stand 10 Mounting the TV on a wall 11 Providing properventilation foryour TV 12 Safety Precaution Securing the TV to the wall to prevent falling 13 03 The TV Control Stick Using the TV Controller 15 04 The Remote Control About the Buttons on the Remote Control 16 05 Performing the initial setup Initial setup 18 Contents ...

Page 8: ...vices 21 Using additional functions 21 08 Troubleshooting and Maintenance Troubleshooting 22 What is Remote Support 24 Eco Sensor and screen brightness 25 Caring for the TV 25 09 Specifications and Other Information Specifications 26 Environmental Considerations 26 Decreasing power consumption 26 Licences 27 Warranty Card 29 WARRANTY CONDITIONS 29 English 8 ...

Page 9: ...the box An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to the Samsung service centre but it is found that the product has no defect i e where the user manual has not been read You will be informed of the administration fee amo...

Page 10: ...Make sure you have all the accessories shown and that you assemble the stand following the provided assembly instructions For the assembly method and stand components refer to Quick Setup Guide The product colour and shape may vary depending on the model English 10 ...

Page 11: ...Before attaching the wall mount to surfaces other than plaster board contact your nearest dealer for additional information If you install the TV on a ceiling or slanted wall it may fall and result in severe personal injury Standard dimensions forwall mount kits are shown in the table on the next page If you are installing a third party wall mount note that the length of the screws you can use to ...

Page 12: ... not liable for product damage or personal injury when a non VESA or non specified wall mount is used orwhen the consumer fails to follow the product installation instructions Do not mount the TV at more than a 15 degree tilt Always have two people mount the TV onto a wall Providing properventilation foryour TV When you install your TV maintain a distance of at least 10 cm between the TV and other...

Page 13: ...acturer of the television set Always use furniture that can safely support the television set Always ensure the television set is not overhanging the edge of the supporting furniture Always educate children about the dangers of climbing on furniture to reach the television set or its controls Always route cords and cables connected to your television so they cannot be tripped over pulled or grabbe...

Page 14: ...to the TV For the screw specifications refer to the standard screw part in the table under Mounting the TV on a wall 3 Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable heavy duty string and then tie the string tightly Install the TV near the wall so that it does not fall backwards Connect the string so that the brackets fixed to the wall are at the same height...

Page 15: ... Control menu appears when the TV Controller button is pressed while the TV is On For more information about its usage refer to the figure below Control menu Poweroff Volume Up Channel Up Volume Down Channel Down Source TVController button Remote control sensor Press Move Press Hold Select The TVController button is located on the bottom of the TV English 15 ...

Page 16: ...tions on the TV screen Use these buttons with specific features Use these buttons according to the directions on the TV screen Press each button to run its function Displays the Guide screen Moves the cursor selects the on screen menu items and changes the values seen on the TV s menu P Power Turns the TV on and off Adjusts the volume Alternately selects Teletext mode Full TTX Double TTX Mix Live ...

Page 17: ...remote control near special fluorescent lights or neon signs Alkaline batteries are recommended for longer battery life 1 Gently pull on the battery cover s notch and then remove the cover completely once it comes loose 2 Insert 2 AAA alkaline batteries making sure to align the positive and negative polarities correctly 3 Place the battery cover on the remote control and insert the cover into the ...

Page 18: ...suit yourviewing environment Initial setup When you turn on your TV for the first time it immediately starts the Initial Setup The Initial Setup allows you to configure the basic settings for the TV to operate such as broadcast reception channel search and network connection at one time Before starting the Initial Setup be sure to connect external devices first To use the TV s smart features the T...

Page 19: ...r more instructions on supported external devices For more information about connections see the e Manual chapter Guide Connections Make sure you have the correct cable before plugging it in Illustrations of common plugs and ports are shown below Cable Plugs Ports HDMI USB Optical Warning Do not plug cables in upside down Be sure to check the orientation of the plug before plugging it in English 1...

Page 20: ... TV to the Internet using a wireless access point or modem Wireless IP access point ormodem with a DHCP Server LAN Cable Not Supplied The LAN Port on the Wall Network Connection Wired There are three main ways to connect your TV to your network using cable depending on your network setup They are illustrated starting below The LAN Port on the Wall LAN Cable Not Supplied The TV will not be able to ...

Page 21: ...1 Move the focus to a connected external device 2 Press the Up directional button The following functions become available Available functions may differ depending on the port type Edit You can rename the input ports and change the device icons Information You can view the detailed information about the external devices connected to the TV Add to Home You can add the port of an external device to ...

Page 22: ...oblem is not with the remote control If the TV turns on refer to The remote control does not work There is no picture video sound or a distorted picture video sound from an external device or Weak or No Signal is displayed on the TV or you cannot find a channel Make sure the connection to the device is correct and that all cables are fully inserted Remove and reconnect all cables connected to the ...

Page 23: ...te box user manual for the SAMSUNG TV code The TV settings are lost after 5 minutes The TV is in the Retail Mode Change the Usage Mode in the General Menu to Home Mode Settings General System Manager Usage Mode Home Mode Intermittent Wi Fi Make sure the TV has a network connection Settings General Network Network Status Make sure the Wi Fi password is entered correctly Check the distance between t...

Page 24: ...cian who can remotely Diagnose your TV Adjust the TV settings foryou Perform a factory reset on your TV Install recommended firmware updates How does Remote Support work You can easily get Samsung Remote Support service foryour TV 1 Call the Samsung service centre and ask for remote support 2 Open the menu on your TV and go to the Support menu Settings Support 3 Select Remote Management then read ...

Page 25: ...s off before watching TV The exterior and screen of the TV can get scratched during cleaning Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches Do not spray water or any liquid directly onto the TV Any liquid that goes into the product may cause a failure fire or electric shock To clean the screen turn off the TV then gently wipe away smudges and fingerprints...

Page 26: ... 50 F to 104 F 10 to 80 non condensing 20 C to 45 C 4 F to 113 F 5 to 95 non condensing The design and specifications are subject to change without prior notice For information about the power supply and more information about power consumption refer to the label rating attached to the product Typical power consumption is measured according to IEC 62087 You can see the label rating attached to the...

Page 27: ...ilable at the following internet address http www samsung com go to Support and enter the model name This equipment may be operated in all EU countries Wi Fi max transmitter power 100mW at 2 4GHz 2 4835GHz For information on Samsung s environmental commitments and product specific regulatory obligations e g REACH WEEE Batteries visit http www samsung com uk aboutsamsung samsungelectronics corporat...

Page 28: ...onmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal Correct disposal of the batteries in this product Applicable in countries with separate collection systems This marking on battery manual or packaging indicates th...

Page 29: ...ng a Periodic check ups maintenance and repair or replacement of parts due to normal wear and tear b Cost relating to transport removal or installation of the product c Misuse including the failure to use this product for its normal purposes or incorrect installation d Use of this product in a commercial business environment which shall include but is not limited to the following any use for profi...

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Page 32: ...ts relating to Samsung products please contact the Samsung service centre Country Samsung Service Centre Web Site IRELAND EIRE 0818 717100 www samsung com ie support UK 0333 000 0333 www samsung com uk support 2020 Samsung Electronics Co Ltd All rights reserved 00 ...

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