For Netflix Operation/Connection Issues:
Check Certificate & Netflix ESN Status in Factory Mode.
•
If Certificate and ESN exists, "
-
CO
", "
NfO
", change the
DNS
to
8.8.8.8
If Certificate is missing, "
-
C
/
" replace the TV’s Main Board.
If ESN number is missing:
-
NF
/
do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
•
Reset Smart Hub. / Reset Apps In Factory Mode.
•
For Streaming Issues:
Go to TV Web Browser / Go to speedof.me / testmy.net
•
Check Speed
√
for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
Check Latency
√
for less than 50ms.
4-17
4. Troubleshooting
Summary of Contents for UE32K5500AW
Page 77: ...Location of Parts Main Board_Front R502 R501 R534 4 9 4 Troubleshooting...
Page 81: ...PANEL If Noisy 1 Panel defective 4 13 4 Troubleshooting...
Page 87: ...Before nReset completion Power_det high Voltage level Don t care 4 19 4 Troubleshooting...
Page 114: ...5 1 5 Wiring Diagram 5 Wiring Diagram 5 1 Wiring Diagram...
