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There Is a Problem with the Picture
Testing the picture
(
MENU/123
)
MENU
Support
Self Diagnosis
Picture Test
Try Now
Before you review the list of problems and solutions below, use
Picture Test
to determine if the
problem is caused by the TV. The
Picture Test
displays a high definition picture you can examine for
flaws or faults.
The problem
Try this!
Flickering and
Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of the energy efficiency features. Disable
Energy Saving
((
MENU/123
)
MENU
System
Eco Solution
Energy Saving
) or
Eco Sensor
((
MENU/123
)
MENU
System
Eco Solution
Eco Sensor
).
Component
Connections/Screen
Colour
If the colour on your Samsung television screen is not correct or the black and
white colours are off, run
Picture Test
((
MENU/123
)
MENU
Support
Self
Diagnosis
Picture Test
).
If the test results indicate that the problem is not caused by the TV, do the
following:
●
Confirm that the TV's video input connectors are connected to the correct
external device video output connectors.
●
Check the other connections as well. If the TV is connected to an external
device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged
into their proper connectors.
Screen Brightness
If the colours on your Samsung TV are correct but just a little too dark or bright,
try adjusting the following settings first.
●
Go to the
Picture
menu and adjust the
Backlight
,
Contrast
,
Brightness
,
Sharpness
,
Colour
, and
Tint (G/R)
settings.
Ghosting, Blurring, or
Juddering
If you notice ghosting or blurring on the screen, use the
Auto Motion Plus
function((
MENU/123
)
MENU
Picture
Picture Options
Auto Motion Plus
)
to resolve the issue.
Unwanted Powering
Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's
energy efficiency functions. See if
Sleep Timer
((
MENU/123
)
MENU
System
Time
Sleep Timer
) has been enabled. The
Sleep Timer
automatically turns the
TV off after a specified period of time. If the Sleep Timer has not been enabled,
see if
No Signal Power Off
((
MENU/123
)
MENU
System
Eco Solution
No Signal Power Off
) or
Auto Power Off
((
MENU/123
)
MENU
System
Eco
Solution
Auto Power Off
) has been enabled and disable them.
Problems Powering On
When the TV is turned on, the remote control receiver flashes 5 times before the
screen turns on.
If you are having problems powering on your Samsung television, there are a
number of things to check before calling the service department. Confirm that the
TV's power cord is connected correctly at both ends and that the remote control
is operating normally. Make sure that the antenna cable or cable TV cable is firmly
connected. If you have a cable/satellite box confirm that it is plugged in and turned
on.
Unable to find a
Channel
If your TV is not connected to a cable box or satellite box, run
Setup
((
MENU/123
)
MENU
System
Setup
) or
Auto Tuning
(
Broadcasting
Auto Tuning
).
