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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the 
Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and 
click on Support, or contact the call centre listed on the back cover of this manual.

 

- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, 

however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

 

- To keep your TV in optimum condition, upgrade to the latest software. Use the 

Update now

 or 

Auto update

 functions 

on the TV's menu (

MENU

 > 

Support

 > 

Software Update

 > 

Update now

 or 

MENU

 > 

Support

 > 

Software Update

 > 

Auto 

Update

).

Issues

Solutions and explanations

The TV is not powered on. Make sure that the power cord is connected and that the remote has live batteries and 

is functioning properly. If the power cord is properly connected and the remote control is 
operating normally, there might arise a problem with the antenna cable connection, or the 
cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
set-top box.

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
Make sure that the wall outlet is working.
Try pressing the 

P

 button on the TV to make sure that the problem is not with the remote. If 

the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV and 
external devices.
Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match 
the TV's input connections. For example, if an external device’s output is HDMI, connect it to 
an HDMI input on the TV.
Make sure that your connected devices are powered on.
Be sure to select the correct input source.
Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does 
not work.

Replace the remote control batteries. Make sure that the batteries are installed with their poles 
(+/–) in the correct direction.
Clean the sensor’s transmission window on the remote.
Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box 
remote control doesn’t 
turn on/off the TV or 
adjust the volume.

Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or 
set-top box user manual for the SAMSUNG TV code.

English - 8

[UJ5500-RU]BN68-07047H-02L04.indb   8

2015-03-27   오후 4:27:07

Summary of Contents for UE32J5500A

Page 1: ...samsung com KYRGYZSTAN 00 800 500 55 500 www samsung com TADJIKISTAN 8 10 800 500 55 500 www samsung com MONGOLIA 7 800 555 55 55 www samsung com UKRAINE 0 800 502 000 0 800 500 777 www samsung com u...

Page 2: ...S WM 1 2 3 LFD MON HD 3 3 VC SC20F70 series SC07F80 series 5 5 BWC1409 3 years if the 6 th figure from the left is even for Russian Federation Republic of Belarus Ukraine 3 6 3 6 For air conditioners...

Page 3: ...d 21 Year 3DG 3D Glasses 3D AC Air Conditioner ACR Air Cleaner AUD Audio system BRP Blue Ray Player Blue Ray CAM Camcoder CTV Tube TV set DLP DLP Projector DLP DSC Digital Still Camera DSR Digital Sat...

Page 4: ...o eliminate defects of product due to the Manufacturer s fault free of charge for the purchaser consumer Free service for air conditioners is provided if the air conditioners was installed by a Samsun...

Page 5: ...or third parties Besides Samsung Electronics Co Ltd disclaims any liability for possible damage inflicted directly or indirectly to the Samsung respective products due to loss damage or alteration of...

Page 6: ...Ltd Samsung Electronics Samsung 129 13 01 1969 000905 7 5 GSM 3 8 800 555 55 55 8 800 555 55 33 8 10 800 500 55 500 0 800 502 000 0 800 502 777 www samsung com c c 3 1 2 3 4 5 6 Cover WC 2lang 15_09 i...

Page 7: ...0 800 500 777 0 800 05555 0 88 555 55 55 0 800 555 555 8 10 800 500 55 500 GSM 7799 00 800 500 55 500 8 10 800 500 55 500 8 10 800 500 55 500 117105 26 4 04070 70 130 1XW234567S S 34567 2 W 3 7 1 9 Y...

Page 8: ...This page is intentionally left blank Cover WC 2lang 15_09 indb 8 08 04 2015 9 35 38...

Page 9: ...5 1 2 3 4 5 10 10 16 16 17 17 18 18 BWC1409 BWC1409 1 2 3 4 5 1 2 3 4 5 THE INFORMATION ABOUT THE INSTALLATION OF PRODUCT 12 Installer company 11 Sertificate 14 Installation date 15 Installer name 13...

Page 10: ...Cover WC 2lang 15_09 indb 10 08 04 2015 9 35 41...

Page 11: ...48J5500A UE50J5500A UE55J5500A UE40J5510A UE48J5510A UE32J5530A UE40J5530A UE48J5530A UE32J5550A UE40J5550A UE48J5550A UE40J5590A UE48J5590A Samsung www samsung com register ________ ___________ Cover...

Page 12: ...2 UJ5500 RU BN68 07047H 02L04 indb 2 2015 03 27 4 26 57...

Page 13: ...AAA 2 CI Card O KIT VG SWD1000 KINO TV KINO KIT 3 UJ5500 RU BN68 07047H 02L04 indb 3 2015 03 27 4 26 57...

Page 14: ...Smart Hub TV CAMERA 4 UJ5500 RU BN68 07047H 02L04 indb 4 2015 03 27 4 26 58...

Page 15: ...E MANUAL EXTRA AD SUBT P MODE PICTURE P SIZE PIC SIZE SEARCH Smart Hub e Manual Smart Hub TOOLS INFO o RETURN EXIT b E N N N N 7 5 UJ5500 RU BN68 07047H 02L04 indb 5 2015 03 27 4 26 58...

Page 16: ...Smart Hub IP DHCP 10 Category 7 6 UJ5500 RU BN68 07047H 02L04 indb 6 2015 03 27 4 26 59...

Page 17: ...e Manual Samsung E MANUAL e Manual E MANUAL 7 UJ5500 RU BN68 07047H 02L04 indb 7 2015 03 27 4 27 00...

Page 18: ...www samsung com TFT MENU MENU P DVD Blu ray HDMI HDMI 1 5 1 8 SAMSUNG 8 UJ5500 RU BN68 07047H 02L04 indb 8 2015 03 27 4 27 00...

Page 19: ...MENU jpeg 4 3 9 UJ5500 RU BN68 07047H 02L04 indb 9 2015 03 27 4 27 00...

Page 20: ...C Samsung Electronics VESA VESA A B 32 200 X 200 19 8 20 8 M8 4 40 20 21 43 20 1 21 1 48 400 X 400 20 7 21 7 50 20 6 21 6 55 20 3 21 3 10 UJ5500 RU BN68 07047H 02L04 indb 10 2015 03 27 4 27 01...

Page 21: ...VESA VESA Samsung Samsung VESA 15 10 Samsung Electronics 10 10 10 10 10 10 10 11 UJ5500 RU BN68 07047H 02L04 indb 11 2015 03 27 4 27 01...

Page 22: ...Samsung 1 2 3 4 12 UJ5500 RU BN68 07047H 02L04 indb 12 2015 03 27 4 27 02...

Page 23: ...10 10 x x 721 4 x 424 8 x 66 6 721 4 x 471 6 x 207 6 907 6 x 529 7 x 66 9 907 6 x 585 6 x 288 1 4 7 5 1 7 7 8 6 UE43J5500A UE48J5500A UE48J5510A UE48J5530A UE48J5550A UE48J5590A 43 108 48 121 20 10 1...

Page 24: ...0A UE55J5500A 50 125 55 138 20 10 10 x x 1117 8 x 647 8 x 67 5 1117 8 x 703 6 x 310 5 1231 6 x 711 9 x 67 8 1231 6 x 770 6 x 310 5 12 4 13 4 13 6 14 6 14 UJ5500 RU BN68 07047H 02L04 indb 14 2015 03 27...

Page 25: ...rface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Samsung Electronics 1999 5 EC http www samsung com USB Hg Cd Pb 2006 66 1...

Page 26: ...005 2011 5 125009 10 Samsung Electronics ltd 1 1 249002 2 s r o 807 924 27 3 Co Ltd H 5126 1 4 M SDN BHD HSD 69244 P T 12692 71450 16 UJ5500 RU BN68 07047H 02L04 indb 16 2015 03 27 4 27 03...

Page 27: ...w samsung com register Model____________ Serial No _____________ user manual LED TV UE32J5500A UE40J5500A UE43J5500A UE48J5500A UE50J5500A UE55J5500A UE40J5510A UE48J5510A UE32J5530A UE40J5530A UE48J5...

Page 28: ...open this apparatus Be sure to plug in the power cord until it is firmly seated When unplugging the power cord from a wall outlet always pull on the power cord s plug Never unplug it by pulling on th...

Page 29: ...is product can be purchased separately Open the box and check for any accessory items hidden behind or inside the packing materials An administration fee may be charged in the following situations a A...

Page 30: ...ick The Control Stick is located on the lower left corner of the back of the TV Control Menu Opens Smart Hub Selects a source Opens the menu Turns off the TV Remote control sensor TV Camera Connection...

Page 31: ...d functions INFO Displays information about the current programme or content RETURN Returns to the previous menu or channel EXIT Exits the menu Use these buttons according to the directions on the TV...

Page 32: ...using a standard router or modem Wireless IP Router or Modem with a DHCP Server LAN Cable Not Supplied The LAN Port on the Wall Network Connection Wired TV Rear Panel Connect your TV to your network u...

Page 33: ...om an e Manual topic page Try Now Access the associated menu item and try out the feature directly Link Access a topic referred to on an e Manual topic page Accessing the associated e Manual topic fro...

Page 34: ...n the cable set top box The TV won t turn on Make sure that the AC power cord is securely plugged in to the TV and the wall outlet Make sure that the wall outlet is working Try pressing the P button o...

Page 35: ...Always try to display any image in full screen Use the picture format menu of the TV set for the best possible match Reduce brightness and contrast to avoid the appearance of after images Use all TV f...

Page 36: ...acket We do not advise you to do it yourself Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own VE...

Page 37: ...fails to follow the product installation instructions Do not mount the TV at more than a 15 degree tilt Always have two people mount the TV onto a wall Arranging the cables with the Cable guide Provi...

Page 38: ...ews into the clamps and firmly fasten them onto the wall Confirm that the screws have been firmly installed onto the wall You may need additional material such as an anchor depending on the type of wa...

Page 39: ...cm Sound Output 20 W L 10 W R 10 W Dimensions W x H x D Body With stand 721 4 x 424 8 x 66 6 mm 721 4 x 471 6 x 207 6 mm 907 6 x 529 7 x 66 9 mm 907 6 x 585 6 x 288 1 mm Weight Without Stand With Stan...

Page 40: ...13 6 kg 14 6 kg The design and specifications are subject to change without prior notice For information about the power supply and about power consumption refer to the label attached to the product D...

Page 41: ...and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government offic...

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