Ubigate iBG2016 TroubleShooting Manual/Ed.00
© SAMSUNG Electronics Co., Ltd.
5
Gatekeeper connection fail alarm
This is an alarm created when the communication with H.323 Gatekeeper
through RegistrationRequest(RRQ) message is failed.
Symptoms
On the iBG2016 system, following event will be occurred.
#Feb 09 12:00:33 critical EVENT Connection fails
between H.323 entity RAISE
#Feb 09 12:00:36 informational EVENT Connection fails
between H.323 entity CLEAR
Possible Causes
Gatekeeper which is configured by iBG2016 gateway system is not running.
Gatekeeper network is unreachable from iBG2016 gateway system.
In the gatekeeper configured by iBG2016, this iBG2016 is not configured
or configured with invalid data.
Troubleshooting
1.
Verify configured gatekeeper is running.
2.
Verify your network is alive inter iBG2016 gateway and gatekeeper.
3.
Verify your iBG2016 is configured in gatekeeper. (refer your gatekeeper
system manual)
