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FAQ / Trouble Shooting
Using the T1
1.
The T1 capacity is showing 128 MB after I have completed the activation
process. How do I check the available capacity of the T1?
Once you enter your password, the full capacity will be shown.
2.
A smaller amount of capacity is shown than the capacity shown on the
product.
The capacity shown may vary slightly from device to device depending on your PC drive storage
formatting method.
T1 capacity is calculated using the below formula.
1MB = 1,000,000 bytes / 1GB=1,000,000,000 bytes / 1TB=1,000,000,000,000 bytes
3.
Can I use my T1 on devices other than my PC?
Yes. You can use the T1 on other devices besides a PC such as a smart TV. However, the T1 is
developed specifically for use on the Windows OS and Mac OS.
4.
My T1 is not recognized when connected to devices other than a PC.
The T1 is designed for use on the PC (Windows OS and Mac OS) only. When connected to devices
other than a PC, the T1 may not be recognized and have functional limitations.
If you are connecting the T1 to a device other than a PC, deactivate the password security feature.
In case of TVs, many of the latest TVs support photos, music, videos, etc. stored in external storage
devices through the USB port, some TVs do not. To see if the T1 works on your TV, follow the steps
below.
①
Deactivate the T1 password security feature.
②
Using the USB provided, connect the T1 to the USB port of your TV. Check the TV menu to see if
the T1 is recognized properly.
→
If the T1 is not recognized, please refer to the TV manual or contact the manufacturer of your
TV to see if your TV supports external storage devices through USB ports. .
③
If the TV recognizes videos, music and photos stored on the T1, they should play correctly on
your TV.
→
If they do not play correctly, check with your TV manufacturer to see if the T1 file system
(exFAT) is supported and reformat the T1 to the file system supported by your TV.
※
CAUTION: Once the files on the T1 have been reformatted, original file formats will be deleted. It is
recommended that you back up the original files on multiple another devices before reformatting
your T1 file system.
