Samsung SyncMaster VC240 User Manual Download

Page: 47 / 62

Troubleshooting

4-3

4-3

FAQ

PLEASE TRY THE FOLLOWING

How can I change the frequency (refresh rate) of the video
signal?

You have to change the frequency of the graphics card.

Windows XP : Change the frequency by selecting Control
Panel

→

Appearance and Themes

→

Display

→

Settings

→

Advanced

→

Monitor, and then change the refresh rate under

Monitor Settings.

Windows ME/2000 : Change the frequency by selecting Con-
trol Panel

→

Display

→

Settings

→

Advanced

→

Monitor,

and then change the refresh rate under Monitor Settings.

For more information, refer to the User Manual of the com-
puter or the graphics card.

How can I change the resolution?

Windows XP : Change the resolution by selecting Control
Panel

→

Appearance and Themes

→

Display

→

Settings.

Windows ME/2000 : Change the resolution by selecting Con-
trol Panel

→

Display

→

Settings.

For more information, refer to the User Manual of the com-
puter or the graphics card.

How can I use the power saving function?

Windows XP : Configure it by selecting Control Panel

→

Appearance and Themes

→

Display

→

Screen Saver Setting

or configure it in the BIOS Setup of the computer.

Windows ME/2000 : Configure it by selecting Control Panel

→

Display

→

Screen Saver Setting or Configure it in the BIOS

Setup of the computer.

For more information, refer to the Windows user manual for
the computer.

Summary of Contents for SyncMaster VC240

Page 1: ...aster VC240 Video Conference Monitor User Manual The color and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performance ...

Page 2: ... System Warm up 3 1 Standard Signal Mode Table 3 2 Installing the Device Driver 3 3 Product Operating Buttons 3 4 Video Conferencing Features with RADVISION SCOPIA Infrastructure 3 5 Remote Control 3 6 LAYOUT Modification 3 7 Using the Screen Adjustment Menu OSD On Screen Display 3 8 TROUBLESHOOTING Monitor Self Diagnosis 4 1 Before Requesting Service 4 2 FAQ 4 3 MORE INFORMATION Specifications 5 ...

Page 3: ... may not be partially or in whole reproduced distributed or used in any form without the written permission of Samsung Electronics Co Ltd The SAMSUNG logo and SyncMaster are the registered trademarks of Samsung Electronics Co Ltd Microsoft Windows and Windows NT are the registered trademarks of Microsoft Corporation VESA DPM and DDC are the registered trademarks of the Video Electronics Standard A...

Page 4: ...ultiply that result by 3 Example If the maximum resolution of your LCD panel is 1680 x 1050 the number of sub pixels 1680 x 1050 x 3 which equals 5 292 000 Clean the product with a soft dry cloth Do not clean the product with a flammable substance such as benzene or thinner or clean with a wet cloth This can cause a problem with the product Do not scratch the screen with your fingernails or a shar...

Page 5: ...may result in electric shock or fire Avoid connecting multiple electric appli ances to a single wall outlet Otherwise it may result in fire due to overheating of the wall outlet Avoid plugging in or unplugging the power supply with wet hands Otherwise it may result in electric shock Plug the power plug in firmly Otherwise it may result in fire Make sure to connect the power cord to a grounded wall...

Page 6: ...tes on the product and installing the product near a heater Otherwise it may result in fire Ask an installation engineer or relevant company to install the product onto the wall Otherwise it may result in injury Make sure to use the specified wall mount Avoid installing the product in a badly venti lated location such as inside a bookshelf or closet Otherwise it may result in fire due to internal ...

Page 7: ...sure that the front of the product does not protrude out of the console or shelf Otherwise this may cause the product to fall off and result in a malfunction or injury Make sure to use a cabinet or shelf suitable to the size of the product When putting the product down handle it gently Otherwise it may result in a problem with the product or injury If the product is installed in a location where t...

Page 8: ...d be sure to use a proper cleans ing cloth However if the cloth is contami nated by alien substances it may result in scratches to the exterior therefore shake off any alien substances from the cloth before using it Since a high voltage runs through the prod uct never disassemble repair or modify the product yourself Otherwise it may result in fire or electric shock If the product needs to be fixe...

Page 9: ...metal objects such as a chopsticks coins or hairpins or inflamma ble objects into the product the vents ports etc If water or an alien substance enters the product turn the power off unplug the power cord and contact a service center Otherwise it may result in a problem with the product electric shock or fire Avoid placing a liquid container such as a vase flowerpot beverage cosmetics or drugs or ...

Page 10: ...have had the battery in their mouths consult your doctor immediately When replacing the batteries insert them with right polarity Otherwise the battery may become damaged or it may cause fire personal injury or damage due to leakage of the internal liquid Use only specified standard batteries Do not use new and used batteries together This may cause a battery to break or leak and may cause fire in...

Page 11: ...u need to move the Product later If any items are missing contact your dealer Contact a local dealer to purchase optional items Monitor The cleaning cloth is supplied with black high glossy models only CONTENTS Installation Manual Product Warranty User Manual Power Cord D Sub Cable LAN Cable Remote Control Batteries AAA X 2 DVI Cable Ferrite Core for LAN cable Stereo Cable Cleaning Cloth ...

Page 12: ... down gently and carefully Place a soft cloth over a flat sturdy table and then place the product onto the cloth so that the screen is facing downwards Turn the stand in the direction indicated by the arrow Do not remove the stopper pin before installing the base Make sure that the stand has been properly turned in the right direction Push the base into the product s stand in the direction indicat...

Page 13: ... of the stand fully so that it is completely fixed After installation of the base is complete stand the product up Remove the stopper pin Adjust the height of the screen to your specifications Caution Avoid lifting the product holding only the stand Caution Avoid moving the product only holding it by the camera 5 6 ...

Page 14: ...he camera To prevent damage place the monitor down gently and carefully Place a soft cloth over a table to protect the product and then place the product onto the cloth so that the front of the product is facing downwards Hold the product s stand as shown in the picture and then detach the rear cover Unfasten the screws indicated as The stand can be detached after removing the screws Hold the main...

Page 15: ... mounts that are not compatible with the standard VESA specifications the length of the screw may differ depending on the corresponding specifications Do not use screws that are incompatible with the standard VESA specifications and do not screw them in using excessive force This may result in damage to the product or injury due to the product falling The company shall not be held liable for any d...

Page 16: ...nd switches automatically 3 Connect the product to a PC depending on the video output supported by the PC 3 1 When the graphics card provides DVI Digital output Connect the DVI IN port of the product to the DVI port of the PC with the DVI cable 3 2 When the graphics card provides D Sub Analog output Connect the RGB IN port of the product to the RGB IN port of the PC with the D Sub cable 4 SERVICE ...

Page 17: ...nd switches automatically 3 Connect between the LAN port on the product and your network using a LAN cable 4 Connect the LAN cable between the LAN port on the product and the LAN port on your PC You do not have to connect the monitor to a PC to make video calls When using the same IP for both the PC and the Video Conference Monitor you must connect the LAN cables as shown above 5 SERVICE Dedicated...

Page 18: ...2 6 Installing the Product Ferrite Core The ferrite cores are used to shield the cables from interference When connecting a cable open the ferrite core and clip it around the cable near the plug ...

Page 19: ...ion You must purchase the Kensington Lock separately To lock the product follow these steps 1 Wrap the Kensington lock cable around a large stationary object such as a desk or chair 2 Slide the end of the cable with the lock attached through the looped end of the Kensington lock cable 3 Insert the locking device into the Kensington slot on the Monitor 4 Lock the lock These are general instructions...

Page 20: ... 30 second stand by time is required after you turn the product on The Initializing System graphic appears each time you turn the product on If you want to receive a video call without turning the product off set Standby and Max Power Saving to on Tyt tlwt tyr px ...

Page 21: ...SYNC POLARITY H V IBM 640 x 350 31 469 70 086 25 175 IBM 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 MAC 832 x 624 49 726 74 551 57 284 MAC 1152 x 870 68 681 75 062 100 000 VESA 640 x 480 31 469 59 940 25 175 VESA 640 x 480 37 861 72 809 31 500 VESA 640 x 480 37 500 75 000 31 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 ...

Page 22: ...izontal cycle and the reciprocal of the horizontal cycle is called the horizontal frequency The horizontal frequency is represented in kHz Vertical Frequency A panel must display the same picture on the screen tens of times every second so that humans can see the picture This frequency is called the vertical frequency The vertical frequency is represented in Hz ...

Page 23: ...click the file and then follow the directions that appear on your screen To install the driver follow these steps 1 Insert the driver installation CD ROM into the CD ROM drive 2 Click Windows Driver 3 Select the model of your product from the model list 4 Complete the remaining installation steps according to the instructions displayed on the screen 5 Check if the appropriate resolution and screen...

Page 24: ...ntrol sensor Receives signals from the remote control Speaker Outputs sound from the remote party during a video call Outputs sound from the PC when the product is connected to a PC by an audio cable ICON DESCRIPTION Press this button to view the On Screen Display OSD This button is also used to exit the OSD or to return to a higher level OSD menu Use these buttons to navigate the menu or to adjus...

Page 25: ...ft of the screen To select Digital DVI mode you must connect the product to your PC with a DVI cable Press this button to turn the product on or off Power LED This LED is turned on when the product works normally The power LED can be found above the buttons on the bottom of the monitor For information about the power saving function refer to the power saving function section of the product specifi...

Page 26: ...Party Multipoint Conferencing Video communication with the VC240 can be more effective and efficient with Multipoint Multi Party Conferencing This is where more than two participants connect simultaneously With Multipoint conferencing VC240 users can see and hear several other participants and feel as they are all in the same location in a virtual conference room on the network so to speak Multipo...

Page 27: ...complex licensing fees or installation issues Simply click on a link and include tele workers in meetings participate in video conferences from the road collaborate with partners and suppliers and seamlessly connect through firewalls Video Network Management VC240 system administrators and users can be significantly more effective when using a central management system to perform operations such a...

Page 28: ...wo separate networks that filter out unwanted packets in many cases unintentionally blocking video conferencing traffic Many firewalls also combine filtering functionality with Network Address Translation NAT capability and are usually located at the border of the network they protect The SCOPIA PathFinder Firewall and NAT Solution enables secure connectivity between enterprise networks and remote...

Page 29: ...OOM function VOL Press to increase or decrease the volume Up Down Left Right buttons Confirmation Moves from one menu item to another horizontally vertically or adjusts selected menu values Mutes the sound from the remote party while a call is being con nected Your sound is transmitted Allows you to select the camera you want to zoom in out on Near End Your camera Far End Remote party s camera SET...

Page 30: ...ompartment 3 Close the cover Remove the batteries and store them in a cool dry place if you won t be using the remote control for a long time If the remote control doesn t work check the following Is the TV power on Are the plus and minus ends of the batteries reversed Are the batteries drained Is there a power outage or is the power cord unplugged Is there a special fluorescent light or neon sign...

Page 31: ...ntrol The video call LAYOUT is represented below as a combination of your screen self camera screen the remote party s screen remote screen and the PC DVI screen The colors representing each screen are listed below PC DVI Self camera screen Remote screen PC DVI Mode When the connection has failed When the line is busy VC Mode When the connection has failed When the line is busy ...

Page 32: ... VC Video Conference mode will displays the V2oIP Voice and Video over Internet Provider main menu on the bottom of the screen as shown below Call Appears when you press the CALL button on the remote control Used for dialing a video call MENU Call Call history Phone book Settings Nlww Nlww St z p szyp Mzzv BLF B DBMM 9 9 9 8 Mzyrmzyr Nlww _ p E atopz Nlww St z szyp Mzzv 9 D9 C9CCC 9 D9 C9BC A A C ...

Page 33: ...e keeper is used Depending on the status of the network it is displayed in either yellow or gray if the server is not used 2 2 Telephone number input Pressing the CALL button on the remote control after entering the remote party s IP SIP ID or E 164 number will dial a call SIP ID allows you to use the IDs of users who have logged on through a SIP server while the E 164 number allows you to use the...

Page 34: ...g call information 2 Save Allows you to save information or edit saved information in the Phone Book 3 Delete Deletes certain items from the list 4 Delete All Deletes all of the items from the list Nlww St z Lww pnpt po py Xt po ap zytnl U yp Vtx txzy U999 Lyyp Xtnspw P rpyp yvyz y O p Uz oly 1 D B D B D B D B D B D B D B Xz p BDL Py p Nlww St z Lww pnpt po py Xt po ap zytnl U yp Vtx txzy U999 Lyy...

Page 35: ...essing the button on the remote control will display the list of users under that group Select Add Group to add a group If a user is not in a group you can add the user to any group using the Unassigned menu TOP MENUS SUB MENUS General Language Clock Standby Max Power Saving Security SW Upgrade Reset System SW version Call Control Auto Answer Mute Option Do not Disturb Default Call Type Call Quali...

Page 36: ...t Customize the Time Format 12 hours 24 hours Standby Displays the stand by time for the active system in VC mode The standby time is the amountt of time the panel can be left idle before it turns off automatically Off 10 min 20 min 30 min 60 min Standby is disabled while on the line Max Power Saving This is a power saving function which is active in PC DVI mode If the PC enters the power saving m...

Page 37: ...wer Automatically answers an incoming call On Off Disabled while on the line Mute Option Lets you select the desired Mute Option while on the line Voice Stops transmitting microphone input to the remote party Video Stops transmitting image input to the remote party Voice Video Stops transmitting image and microphone inputs to the remote party Do not Disturb Automatically rejects an incoming call O...

Page 38: ...bps 1472 kbps 1024 kbps 768 kbps 512 kbps 384 kbps 320 kbps 256 kbps 192 kbps 128 kbps Disabled while on the line MENU DESCRIPTION Input Allows you to selectively view the screen of an external input device connected to the monitor PC DVI VC PIP Size Selects the size of the PIP screen Becomes activated in PIP mode The PIP mode becomes activated when the LAYOUT button on the remote control is press...

Page 39: ...deal screen settngs for various user environments such as document creation Internet movies etc Entertain This mode provides brightness and sharpness settings similar to those of a TV for the best entertainment environment movies DVDs etc Internet This mode provides the picture settings appropriate for surfing the Internet text picture Text This mode provides the picture settings appropriate for e...

Page 40: ...e frequency Coarse PC Position Adjusts the screen location horizontally and vertically Image Reset Image parameters are replaced with the factory default values Available in PC Mode Only Picture Option Color Tone The tone of the color can be changed Cool Warm Standard Custom R Gain G Gain B Gain Adjusts the individual R G B Red Green Blue color controls Size You can switch the Size 16 9 4 3 Digita...

Page 41: ...or Tone The tone of the color can be changed Cool2 Cool1 Normal Warm1 Warm2 Warm1 and Warm2 can only be selected when Mode is set to Movie Digital NR Digital Noise Reduction Off Low Midium High Auto Picture Reset Picture parameters are replaced with the factory default values Reset Picture Mode Cancel MENU DESCRIPTION IP Settings Configure the IP address Dynamic Allocates a dynamic IP address Stat...

Page 42: ...as MAC Address IP Address Subnet Mask Gateway DNS Gateway ping and IP Collision The mark appearing before each item indicates it is functioning properly and the mark indicates it is not functioning properly If the mark appears during a network test it will not proceed to the next step MENU DESCRIPTION Sounds Turn Sounds incoming call ring outgoing call ring etc on or off On Off Disabled while on t...

Page 43: ...Adjust the camera frequency 50 Hz 60 Hz White Balance Adjust the white balance of the camera images Auto Manual Brightness Adjust the brightness of the camera images Auto Manual Flip Reverse images on the camera screen Normal Horizontal Vertical Horiz Verti ...

Page 44: ...e Self Diagnosis function To run a Self Diagnosis on your monitor follow these steps 1 Turn the monitor and the PC off 2 Separate the D Sub cable from the product 3 Turn the monitor on 4 If the monitor is working properly the Check Signal Cable message appears If this is the case and your monitor continues to display a blank screen make sure that there is no problem with the PC or with the connect...

Page 45: ...key Did you connect with a DVI cable If you connect the DVI cable while the PC is booting up or if you reconnect the DVI cable after disconnecting the cable while the PC is on the screen may not display because some graphics cards can not output a video signal under these con ditions In this case reboot the PC while the DVI cable is connected THE COLOR IS WEIRD THE PICTURE IS DISPLAYED IN BLACK AN...

Page 46: ...s for installing the driver in this manual Check if all the Plug Play VESA DDC functions are sup ported referring to the User Manual of the graphics card If your graphcs card supports the Plug Play functions re install the card s driver See the card s Users Manual for instructons WHEN I LOOK AT THE EXTERIOR EDGES OF THE PRODUCT I SEE SMALL DISTORTIONS To protect the screen the black edges of this ...

Page 47: ... Manual of the com puter or the graphics card How can I change the resolution Windows XP Change the resolution by selecting Control Panel Appearance and Themes Display Settings Windows ME 2000 Change the resolution by selecting Con trol Panel Display Settings For more information refer to the User Manual of the com puter or the graphics card How can I use the power saving function Windows XP Confi...

Page 48: ...Vp p 5 Separate H V sync Composite TTL Level V high 2 0 V V low 0 8 V Maximum Pixel Clock 170 MHz Analog Digital Power Supply This product supports 100 240 V Since the standard voltage may differ from country to country please check the label on the back of the product Signal connectors 15pin D sub connector 24pin DVI D connector Analog Sound In Phone Jack Mic In Phone Jack Headphone Out Phone Jac...

Page 49: ...ng mode the power is not turned off and you can turn the screen on again by pressing any key or clicking the mouse However the power saving function only works when the product is connected to a computer that provides the power saving function If there is no power cut off switch the power consumption is 0 only when the power cord is disconnected The Power Saving function is activated if Max Power ...

Page 50: ... 1 800 299 0013 http www samsung com latin HONDURAS 800 7919267 http www samsung com latin JAMAICA 1 800 234 7267 http www samsung com latin NICARAGUA 00 1800 5077267 http www samsung com latin PANAMA 800 7267 http www samsung com latin PUERTO RICO 1 800 682 3180 http www samsung com latin REP DOMINICA 1 800 751 2676 http www samsung com latin TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 http www samsun...

Page 51: ...MSUNG 7267864 http www samsung com uk CIS BELARUS 810 800 500 55 500 ESTONIA 800 7267 http www samsung com ee LATVIA 8000 7267 http www samsung com lv LITHUANIA 8 800 77777 http www samsung com lt MOLDOVA 00 800 500 55 500 KAZAKHSTAN 8 10 800 500 55 500 http www samsung com kz_ru KYRGYZSTAN 00 800 500 55 500 RUSSIA 8 800 555 55 55 http www samsung ru TADJIKISTAN 8 10 800 500 55 500 UKRAINE 8 800 5...

Page 52: ...77 http www samsung com ph SINGAPORE 1800 SAMSUNG 726 7864 http www samsung com sg THAILAND 1800 29 3232 02 689 3232 http www samsung com th TAIWAN 0800 329 999 http www samsung com tw VIETNAM 1 800 588 889 http www samsung com vn MIDDLE EAST AFRICA SOUTH AFRICA 0860 SAMSUNG 726 7864 http www samsung com za TURKEY 444 77 11 http www samsung com tr U A E 800 SAMSUNG 726 7864 8000 4726 http www sams...

Page 53: ...t possible harm to the environment or human health from uncontrolled waste disposal please sepa rate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of mate rial resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for...

Page 54: ...f you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute...

Page 55: ... or distribution medium does not bring the other work under the scope of this License 4 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following 4 1 Accompany it with the complete corresponding machine readable source code which must be distributed under t...

Page 56: ...neral Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that versio...

Page 57: ...ations with the library If this is what you want to do use the GNU Lesser General Public License instead of this License GNU Lesser General Public License Version 2 1 February 1999 Copyright C 1991 1999 Free Software Foundation Inc 51 Franklin Street Fifth Floor Boston MA 02110 1301 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not all...

Page 58: ... as widely used non free libraries In this case there is little to gain by limiting the free library to free software only so we use the Lesser General Public License IIn other cases permission to use a particular library in non free programs enables a greater number of people to use a large body of free software For example permission to use the GNU C Library in non free programs enables many mor...

Page 59: ...or with a work based on the Library on a volume of a storage or distribution medium does not bring the other work under the scope of this License 4 You may opt to apply the terms of the ordinary GNU General Public License instead of this License to a given copy of the Library To do this you must alter all the notices that refer to this License so that they refer to the ordinary GNU General Public ...

Page 60: ...anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable It may happen that this requirement contradicts the license restrictions of other proprietary libraries that do not normally accompany the operating system Such a contra...

Page 61: ...rts of the Library into other free programs whose distribution conditions are incompatible with these write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software...

Page 62: ...rite to the Free Software Foundation Inc 51 Franklin Street Fifth Floor Boston MA 02110 1301 USA Also add information on how to contact you by electronic and paper mail You should also get your employer if you work as a programmer or your school if any to sign a copyright disclaimer for the library if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest i...

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