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English
Other Information
Issues
Solutions and Explanations
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
• Make sure the Antenna cable is connected securely.
• Please try
Plug & Play
(Initial setup) to add available channels to the channel list. Go to
MENU
-
System - Plug & Play
(Initial setup) and wait for all available channels to be stored (p. 15).
• Verify the Antenna is positioned correctly.
The picture is distorted: macro block error
small block, dots, pixelization
• Compression of video contents may cause picture distortion, especially with fast moving pictures
such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV problem.
Others
Purple/green rolling horizontal bars and
buzzing noise from the TV speakers with
Component cable connection.
• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates
that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI
connection.
Image Retention (Burn In) Issue.
• To minimize the possibility of screen burn, this unit is equipped with screen burn reduction technology.
Pixel Shift technology enables you to set picture movement up / down (Vertical Line) and side to side
(Horizontal Dot).
A “Mode Not Supported” message
appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly (p. 19).
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
The TV is tilted to the side.
• Remove the base stand from the TV and reassemble it.
Your settings are lost after 30 minutes or
every time the TV is turned off.
• If the TV is in the
Store Demo
mode, it will reset audio and picture settings every 30 minutes. Change
the settings from
Store Demo
mode to
Home Use
mode in the
Plug & Play
(Initial setup) procedure.
Press the
SOURCE
button to select
TV
mode, and go to
MENU
→
System
→
Plug & Play
(Initial
setup)
→
ENTER
E
(p. 15).
You have intermittent loss of audio or
video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
You see small particles when you look
closely at the edge of the frame of the TV.
• This is part of the product’s design and is not a defect.
The
PIP
menu is not available.
•
PIP
functionality is only available when you are using a HDMI, PC or components source (p. 30).
You turned the TV off 45 minutes ago, and
it turned on again.
• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware
downloaded whilst your watching TV.
There are recurrent picture/sound issues.
• Check and change the signal/source.
A reaction may occur between the rubber
cushion pads on the base stand and the
top finish of some furniture.
• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
✎
This panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may
be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
