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Samsung SyncMaster P2770HD, User Manual

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Samsung SyncMaster P2770HD User Manual Download Page 61

Troubleshooting

5-1

5

Troubleshooting

5-1

Monitor Self-Diagnosis

 

•

You can check if the product is working properly using the Self-Diagnosis function.

•

If a blank screen is displayed and the Power LED blinks even if the product and the PC are properly connected, perform 
the self-diagnosis function according to the procedures below.

 

1.

Turn the product and the PC off.

2.

Remove the D-Sub cable from the product. 

3.

Turn the product on. 

4.

If the product is working properly, the 'Check Signal Cable ' message appears.
In this case, if a blank screen is displayed again, make sure that there is no problem with the PC and the connection.

Summary of Contents for SyncMaster P2770HD

Page 1: ...aster P2470HD P2770HD LCD TV Monitor User Manual The color and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performance ...

Page 2: ...cart cable 2 10 Connecting COMMON INTERFACE 2 11 Connecting to an Amplifier 2 12 Connecting Headphones 2 13 Kensington Lock 2 14 USING THE PRODUCT Plug Play Feature 3 1 Viewing the Control panel 3 2 Remote Control 3 3 Teletext Feature 3 4 Using the Screen Adjustment Menu OSD On Screen Display 3 5 Installing the Device Driver 3 6 Standard Signal Mode Table 3 7 INSTALLING THE SOFTWARE Natural Color ...

Page 3: ... may not be partially or in whole reproduced distributed or used in any form without the written permission of Samsung Electronics Co Ltd The SAMSUNG logo and SyncMaster are the registered trademarks of Samsung Electronics Co Ltd Microsoft Windows and Windows NT are the registered trademarks of Microsoft Corporation VESA DPM and DDC are the registered trademarks of the Video Electronics Standard A...

Page 4: ...el manufacturer the images generated by this product may appear either brighter or darker than normal by appr 1ppm parts per million pixel The number of sub pixels of an LCD panel by size The number of Sub Pixels Max Horizontal Resolution x Max Vertical Resolution x 3 Clean the product with a soft dry cloth Avoid cleaning the product with an inflammable substance such as benzene or thinner or with...

Page 5: ...may result in electric shock or fire Avoid connecting multiple electric appli ances to a single wall outlet Otherwise it may result in fire due to overheating of the wall outlet Avoid plugging in or unplugging the power supply with wet hands Otherwise it may result in electric shock Plug the power plug in firmly Otherwise it may result in fire Make sure to connect the power cord to a grounded wall...

Page 6: ...ure to use the specified wall mount Avoid installing the product in a badly venti lated location such as inside a bookshelf or closet Otherwise it may result in fire due to internal over heating Keep a distance of at least 10 cm 3 93 inches from the wall when installing the product for ventilation Otherwise it may result in fire due to internal over heating Keep the plastic bags used to pack the p...

Page 7: ...f make sure that the front of the product does not protrude out of the console or shelf Otherwise this may cause the product to fall off and result in a malfunction or injury Make sure to use a cabinet or shelf suitable to the size of the product When putting the product down handle it gently Otherwise it may result in a problem with the product or injury If the product is installed in a location ...

Page 8: ... electric shock If the product needs to be fixed contact a service center To move the product turn the power off and unplug the power cord the antenna cable and any other wires connected to the prod uct Otherwise it may result in electric shock or fire due to the damaged power cord If the product generates a strange noise a burning smell or smoke unplug the power plug immediately and contact a ser...

Page 9: ...lowerpot beverage cosmetics or drugs or a metal object over the product If water or substances enter the product turn the power off unplug the power cord and contact a service center Otherwise it may result in a problem with the product electric shock or fire Displaying a still image for a long time may create a persistent image or stain on the screen If you do not use the product for a long time ...

Page 10: ...amage due to leakage of the internal liquid Use only specified standard batteries Do not use new and used batteries together This may cause a battery to break or leak and may cause fire injury or contamination damage The batteries and rechargeable batteries are not ordinary refuse and must be returned for recycling purposes The cus tomer is responsible for returning the used or rechargeable batter...

Page 11: ...ging box in case you need to move the product at a later stage The cleaning cloth is supplied with black high glossy models only CONTENTS Quick Setup Guide Product Warranty Not available in all locations User Manual D Sub Cable Power Cord Batteries AAA X 2 Stand Connector Stand Remote Control Stereo Cable Cleaning Cloth Cable Holder SOLD SEPARATELY DVI Cable HDMI Cable ...

Page 12: ...een is facing downwards Insert the Stand Connector into the Stand Base in the direction shown by the figure Check if the Stand Connector is firmly connected Turn the connecting screw at the bottom of the stand fully so that it is completely fixed Place a soft cloth over the table to protect the product and place the product onto the cloth face down ...

Page 13: ... 2 Hold the main body of the product with your hand as shown by the figure Push the assembled stand into the main body in the direction of the arrow as shown in the figure Caution Do not lift the product holding only the stand ...

Page 14: ...table to protect the product and place the product face down Hold the main body of the product with your hand as shown by the figure Pull the stand in the direction of the arrow as shown in the figure to separate it Turn the connecting screw at the bottom of the stand to separate it Take the Stand Connector out of the Stand by pulling it in the direction of the arrow as shown in the figure ...

Page 15: ...he product may be damaged For wall mounts that are not compatible with the standard VESA specifications the length of the screw may differ depending on the corresponding specifications Avoid using screws that are incompatible with the standard VESA specifications and avoid assembling them using excessive force This may result in damage to the product or injury due to the product falling Samsung sh...

Page 16: ... on the video output supported by the PC The connecting part may differ depending on the product model When the graphics card provides a D Sub analog output Connect the PC IN port of the product to the D Sub port of the PC with the D Sub cable When the graphics card provides a DVI digital output ...

Page 17: ...e DVI cable 2 Connect the HDMI PC DVI D AUDIO IN port on the rear side of the monitor to the sound card of the PC 3 Connect one end of the power cord to the POWER port of the product and connect the other end of the power cord to the 110V or 220V wall outlet The input voltage is switched automatically ...

Page 18: ...ur computer You may get a blank screen depending on the type of video card you are using if you connect the D sub and DVI cables simultaneously to one computer If you connect your monitor properly using the DVI connector but get a blank or fuzzy screen check to see if the monitor status is set to analog Press button to have the monitor double check the input signal source ...

Page 19: ... using an indoor antenna cable satellite terminal Check the antenna terminal on the wall and then connect the antenna cable satellite TV cable When using an outdoor antenna When using an outdoor antenna we strongly suggest using a qualified technician to install it 2 When the connections are completed connect the TV power 3 When the product is turned on for the first time after it was purchased th...

Page 20: ... of the AV device Blu Ray DVD Cable Satellite box to the HDMI IN terminal of the monitor using the HDMI cable Press the SOURCE button at the front of the monitor or on the remote control to select HDMI mode You do not need to make a separate audio connection when connecting via HDMI ...

Page 21: ...e monitor using a DVI to HDMI cable 2 Connect the red and white plugs of an RCA to stereo for PC cable to the same colored audio output terminals of the digital output device and connect the opposite plug to the HDMI PC DVI D AUDIO IN terminal of the product Press the SOURCE button at the front of the monitor or on the remote control to select HDMI mode ...

Page 22: ... input ports using a component video cable PR PB Y 2 Connect the audio port of the AV device DVD VCR Cable Satellite box to the COMPONENT IN R AUDIO L port of the monitor Press the SOURCE button at the front of the monitor or on the remote control to select the Component mode For an explanation of Component video consult your DVD VCR Cable Satellite box manual ...

Page 23: ...itor to the DVD Player using a SCART jack 2 When a Scart device is connected to your monitor the Source automatically changes to EXT Connect to the DVD Devices input if the device has a EXT RGB jack You can watch DVD simply by hooking up the DVD player with the monitor as long as the power is on ...

Page 24: ...een The pairing information containing a telephone number CI CARD ID Host ID and other information will be displayed in about 2 3 minutes If an error message is displayed please contact your service provider When the channel information configuration has finished the message Updating Completed is displayed indicating that the channel list is now updated You must obtain a CI CARD from a local cable...

Page 25: ... OPTICAL terminal of your monitor to the optical input of your amplifier using an optical cable If no sound is emitted from the monitor you need to use an amplifier For information on how to connect a speaker and amplifier refer to the respective user manuals provided by their manufacturers ...

Page 26: ...e may differ depending on the model and the manufacturer for more information refer to the User Manual supplied with the locking device You have to purchase the locking device separately Locking the product 1 Insert the locking part of the locking device into the hole of the Kensington lock of the product and turn it in the locking direction 2 Connect the Kensington lock cable 3 Tie the Kensington...

Page 27: ...e then press the button Air Air antenna signal Cable Cable antenna signal In Cable mode you can select the correct signal source among STD HRC and IRC by pressing the or button then press the button If you have Digital cable select the cable system signal source for both Analog and Digital Contact your local cable company to identify the type of cable system that exists in your particular area 6 P...

Page 28: ... and press the button 9 The message Enjoy your TV is displayed When you have finished press the button If you want to reset this feature 1 Press the MENU button to display the menu Press the or button to select Setup then press the button 2 Press the button again to select Plug Play The Plug Play feature is only available in the TV mode ...

Page 29: ...rn to a higher level OSD menu Moves from one menu item to another horizontally or adjusts selected menu values Adjusts the audio volume Use these buttons to navigate the menu or to adjust a value in the OSD Press to change the channel Press this button to turn the product on or off Power LED This LED is turned on when the product works normally For information about the power saving function refer...

Page 30: ...hanging the SOURCE is only allowed for external devices that are connected to the monitor at the time MENU Opens the on screen menu and exits from the menu or closes the adjustment menu FAV CH Press to switch to your favourites channels TOOLS Use to quickly select frequently used functions RETURN Returns to the previous menu Up Down Left Right but tons ENTER Moves from one menu item to another hor...

Page 31: ...h the diagram inside the compartment 3 Close the cover Remove the batteries and store them in a cool dry place if you won t be using the remote control for a long time If the remote control doesn t work check the following Is the TV power on Are the plus and minus ends of the batteries reversed Are the batteries drained Is there a power outage or is the power cord unplugged Is there a special fluo...

Page 32: ...using the 3 store button size Press to display the double size let ters in the upper half of the screen For lower half of the screen press it again To display normal screen press it once again hold Used to hold the display on a given page if the selected page is linked with several secondary pages which follow on automati cally To resume press it again reveal Used to display the hidden text answer...

Page 33: ... Channel Mode Fine Tune Setup Plug Play Language Time Game Mode Child Lock Change PIN Parental Lock Subtitle Teletext Lan guage Preference Digital Text Light Effect Light Level Melody Energy Saving Common Inter face Input Source List Edit Name Application Anynet HDMI CEC Support Self Diagnosis Software Upgrade HD Connection Guide Contact Sam sung Indicates the signal when PC or DVI is selected in ...

Page 34: ...the distribution of the visual signal and adjusts to create an optimum contrast Custom Although the values are carefully chosen by our engineers the pre configured values may not be comfortable to your eyes depending on your taste If this is the case adjust the Brightness and Contrast by using the OSD menu Press the TOOLS button to display the Tools menu You can also set the MagicBright by selecti...

Page 35: ...e frequency Coarse PC Position Adjusts the screen location horizontally and vertically Image Reset Image parameters are replaced with the factory default values Available in PC Mode Only Picture Options Color Tone The tone of the color can be changed Available in PC DVI mode only Cool Normal Warm Custom R Gain G Gain B Gain Adjusts the individual R G B Red Green Blue color controls Size You can sw...

Page 36: ...picture Tint G R Adjusts the color tint of the picture It is activated when the signal is NTSC Advanced Settings Samsung s new TVs allow you to make even more precise picture settings than previous models See below to adjust detailed picture settings Advanced Settings is available in Standard or Movie mode Black Tone You can select the level on the screen to adjust the screen depth Off Dark Darker...

Page 37: ...m Press the button to Select Position then press the button Press the or button to move the picture up down Then press the button Zoom Press the button to Select Position then press the button Press the or button to move the picture up and down Then press the button Press the button to Select Size then press the button Press the or button to magnify or reduce the picture size in the vertical direc...

Page 38: ...he screen quality such as an increase in the black level a low contrast or discoloration etc depending on the external device connected In this case adjust the screen quality of your TV by configuring the HDMI Black Level This function is active only when the external device is connected via HDMI Normal Low Film Mode The Film Mode feature offers you a theater quality viewing experience Off Auto Fi...

Page 39: ... is a patented SRS technology that solves the problem of playing 5 1 multi channel content over two speakers TruSurround delivers a compelling virtual surround sound experience through any two speaker play back system including internal television speakers It is fully compatible with all multichannel formats Off On Press the TOOLS button to display the Tools menu You can also set the picture mode ...

Page 40: ...just the audio description volume Volume is active when Audio Description is set to On While viewing a Digital channel this function can be selected Auto Volume Reduces the differences in volume level among channels Off On Speaker Select If you want to hear the sound through separate speakers cancel the internal amplifier External Speaker TV Speaker If you select External Speaker in the Speaker Se...

Page 41: ...mme numbers may not correspond to actual or desired programme numbers If a channel is locked using the Child Lock function the PIN input window appears Air Cable Antenna source to memorize Air Cable Digital Analogue Digital and Analogue channels Digital Digital channels Analogue Analogue channels When selecting Cable Digital Analogue or Cable Digital Provide a value to scan for cable channels Sear...

Page 42: ...w the number of the channel to be stored You can store television channels including those received via cable networks When storing channels manually you can choose Whether or not to store each of the channels found The Programme number of each stored channel which you wish to identify C Air channel mode You can select a channel by entering the assigned number to each air broadcasting station in t...

Page 43: ...ramme information as time ordered One hour segments Two hours of programme information is displayed which may be scrolled forwards or backwards in time The programme title is on the upper part of the screen center Please click on INFO button for the detailed information Channel Number Running Time Status Bar Parental Level Video Quality Information HD SD Sound Modes Subtitle or Teletext Languages ...

Page 44: ...e time Select the required channels and press the yellow button to set all the selected channels at the same time The check mark appears to the left of the selected channels TOOLS Tools Displays the Add or Delete Add to Favourite or Delete from Favourite Timer Viewing Edit Channel Name Sort Lock Select All or Deselect All and Auto Program menus The Options menus may differ depending on the situati...

Page 45: ...Using the Product 3 5 Setup MENU DESCRIPTION Plug Play This brings up the menu items that appeared when you first plugged in the TV Language The language chosen affects only the language of the OSD ...

Page 46: ...ools Sleep Timer To cancel the Sleep Timer function select Off Timer1 Timer2 Timer3 Three different on off timer settings can be made You must set the clock first On Time Set the hour minute am pm and activate inactivate To activate the timer with the setting you ve chosen set to Activate Off Time Set the hour minute am pm and activate inactivate To activate the timer with the setting you ve chose...

Page 47: ...een appears Enter your 4 digit PIN number The default PIN number of a new TV set is 0 0 0 0 You can change the PIN by selecting Change PIN from the menu You can lock some channels in Channel List Child Lock is available only in TV mode Change PIN You can change your personal ID number that is required to set up the TV Before the setup screen appears the PIN number input screen appears Enter your 4...

Page 48: ...anged to the selected language The Subtitle Language Audio Language and the Teletext Language of the Language menu show a list of languages supported by the current channel and the selection is highlighted If you change this language setting the new selection is only valid for the current channel The changed setting does not change the setting of the Primary Subtitle Language Primary Audio Lan gua...

Page 49: ...o low energy saving mode Medium Sets the TV to medium energy saving mode High Sets the TV to high energy saving mode Auto Automatically adjusts the brightness of the TV screen in accordance with the scenes Common Interface CI Menu This enables the user to select from the CAM provided menu Select the CI Menu based on the menu PC Card Application Info This contains information on CAM inserted in the...

Page 50: ...DMI cable Connect the Optical cable between the DIGITAL AUDIO OUT OPTICAL jack on your TV and the Digital Audio Input on the Home Theatre When following the connection above the Optical jack only outputs 2 channel audio You will only hear sound from the Home Theatre s Front Left and Right speakers and the subwoofer If you want to hear 5 1 channel audio connect the DIGITAL AUDIO OUT OPTICAL jack on...

Page 51: ...ce to turn Off automatically when the TV is turned off The active source on the TV remote must be set to TV to use the Anynet function If you set Auto Turn Off to Yes connected external devices are also turned off when the TV is turned off If an external device is still recording it may or may not turn off Device List 1 Press the TOOLS button Press the button to select Anynet HDMI CEC 2 Press the ...

Page 52: ... scan for devices is determined by the number of connected devices When the device scan is complete the number of devices found are not displayed Although the TV automatically searches the device list when the TV is turned on via the power button devices connected to the TV may not always be automatically displayed in the device list Press the red button to search for the connected device If you h...

Page 53: ...y or you will not receive them at all So unlike analogue channels you cannot fine tune a digital channel You can however adjust your antenna to improve the reception of available digital channels If the signal strength meter indicates that the signal is weak physically adjust your antenna to increase the signal strength Continue to adjust the antenna until you find the best position with the stron...

Page 54: ...ity for the HDTV Refer to this information when connecting external devices to the TV Contact Samsung View this information when your TV does not work properly or when you want to upgrade the soft ware You can view the information regarding the call center product and software file download method MENU DESCRIPTION ...

Page 55: ...msung Electronics website www samsung com and download the driver 1 Insert the driver installation CD into the CD ROM drive 2 Click on Windows Driver 3 Select the model of your product from the model list 4 Complete the remaining installation steps according to the instructions displayed on the screen 5 Check if the appropriate resolution and screen refresh rate are displayed in the Control Panel ...

Page 56: ...olution is not set for the panel size It is recommended setting the resolution to the optimal resolution of the product PC Timing D Sub DVI and HDMI input If the signal from the PC is one of the following standard signal modes the screen is set automatically However if the signal from the PC is not one of the following signal modes a blank screen may be displayed or only the Power LED may be turne...

Page 57: ... VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75 000 108 000 VESA 1280 X 800 49 702 59 810 83 500 VESA 1280 X 960 60 000 60 000 108 000 VESA 1280 X 1024 63 981 60 020 ...

Page 58: ...d in Hz RESOLUTION SCAN VERTICALFREQUENCY HZ INPUT SOURCE 720 x 240 Progressive 60Hz Component 720 x 480 Interlaced 60Hz Component HDMI 720 x 480 Progressive 60Hz Component HDMI 720 x 576 Interlaced 50Hz Component HDMI 1440 x 480 Progressive 50Hz Component HDMI 1440 x 576 Interlaced 60Hz HDMI 1280 x 720 Interlaced 50Hz HDMI 1280 x 720 Progressive 50Hz Component HDMI 1920 x 1080 Progressive 60Hz Co...

Page 59: ... to adjust the displayed colors on the product so they more closely match the colors of printed pictures For more information refer to the online help of the software F1 Natural Color is provided online You can download it from the website below and install http www samsung com us consumer learningresources monitor naturalcolorexpert pop_download html ...

Page 60: ...if you do not restart the computer after the installation The MultiScreen icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key MultiScreen Installation Requirements The MultiScreen installation may be affected by the graphics card motherboard and the networking environment Operating System OS Windows 2000 Windows ...

Page 61: ... if the product and the PC are properly connected perform the self diagnosis function according to the procedures below 1 Turn the product and the PC off 2 Remove the D Sub cable from the product 3 Turn the product on 4 If the product is working properly the Check Signal Cable message appears In this case if a blank screen is displayed again make sure that there is no problem with the PC and the c...

Page 62: ...es Check if the resolution and frequency set for the computer video card falls in the range supported by the monitor If not reset them referring to the current Information under the monitor menu and Standard Signal Mode Table Ghost images are shown in the picture The image is too light or too dark Adjust the Brightness and Contrast Refer to the Brightness Contrast Screen is blank and the power ind...

Page 63: ...roubleshooting 5 2 NOTE ON THE PRODUCT APPEARANCE You may see small particles if you look closely at the edge of the bezel surrounding the screen This is part of the product s design and is not a defect ...

Page 64: ...of digital TVs The most widely known types of digital TV are HDTV and SDTV They are classified according to the screen quality and the video specifications HDTV High Definition TV High screen quality SDTV Standard Definition TV Common standard digital TV An SDTV has an aspect ratio of 4 3 which is the same as that of an analog TV HDTV has an aspect ratio of 16 9 which is similar to a cinema screen...

Page 65: ...mum Resolution 1920 x 1080 60 Hz 1920 x 1080 60 Hz RB Input Signal Terminated RGB analog DVI Digital Visual Interface 0 7 Vp p 5 Separate Type H V Sync Composite TTL Level V high 2 0 V V low 0 8 V Maximum Pixel Clock 162 000 MHz Analog Digital Power Voltage AC 100 240 V 10 50 60 Hz 3 Hz Dimension Width x Height x Depth Weight 593 x 377 x 66 mm 23 3 x 14 8 x 2 6 inches Without Stand 5 7 kg 12 6 Ibs...

Page 66: ...he product is in power saving mode the power is not turned off and you can turn the screen on again by pressing any key or clicking the mouse However the power saving function only works when the product is connected to a computer that provides the power saving function If there is no power cut off switch the power consumption is 0 only when the power cord is disconnected POWER SAVING FUNCTION NOR...

Page 67: ... 1 800 299 0013 http www samsung com latin HONDURAS 800 7919267 http www samsung com latin JAMAICA 1 800 234 7267 http www samsung com latin NICARAGUA 00 1800 5077267 http www samsung com latin PANAMA 800 7267 http www samsung com latin PUERTO RICO 1 800 682 3180 http www samsung com latin REP DOMINICA 1 800 751 2676 http www samsung com latin TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 http www samsun...

Page 68: ...UNG 7267864 http www samsung com uk CIS BELARUS 810 800 500 55 500 ESTONIA 800 7267 http www samsung com ee LATVIA 8000 7267 http www samsung com lv LITHUANIA 8 800 77777 http www samsung com lt MOLDOVA 00 800 500 55 500 KAZAKHSTAN 8 10 800 500 55 500 http www samsung com kz_ru KYRGYZSTAN 00 800 500 55 500 RUSSIA 8 800 555 55 55 http www samsung ru TADJIKISTAN 8 10 800 500 55 500 UKRAINE 8 800 502...

Page 69: ...5777 http www samsung com ph SINGAPORE 1800 SAMSUNG 726 7864 http www samsung com sg THAILAND 1800 29 3232 02 689 3232 http www samsung com th TAIWAN 0800 329 999 http www samsung com tw VIETNAM 1 800 588 889 http www samsung com vn MIDDLE EAST AFRICA SOUTH AFRICA 0860 SAMSUNG 726 7864 http www samsung com za TURKEY 444 77 11 http www samsung com tr U A E 800 SAMSUNG 726 7864 8000 4726 http www sa...

Page 70: ...ntact their supplier and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal CORRECT DISPOSAL OF BATTERIES IN THIS PRODUCT EUROPE ONLY Applicable in the European Union and other European countries with separate battery return systems This marking on the battery manual or packaging indicate...

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