Problem
Meaning / Solution
The tray won't open.
See if the PC on.
Make sure the power cable within the PC is connected properly.
If the tray still won't open with the power on, turn the power off and
insert a pin(paper clip) into the emergency hole to open.
The tray won't close.
Make sure the disc has been inserted properly.
The PC is not working properly.
See if the jumper(s) is properly connected to the Master/Slave
Selection port.
See if the drive is properly connected to the PC.
See if the floppy disc remains in the PC.
The drive is not working
properly.
See if the drive is connected properly to the PC.
See if the device drive program has been installed properly.
The Window OS can't detect the
drive.
See if the device drive program has been installed properly.
Can be an OS problem. Try reinstalling the Windows OS program.
The System won't read/write on
the DVD-RAM disc.
The DVD-RAM disc does not support.
The system won't read the disc.
See if the system detects the drive.
Make sure you use the types of discs that are supported by the
drive.
See if the on/off light turns into green.
Make sure you inserted the disc with the label facing up.
Make sure you are using the right program for disc playback.
See if the disc is clean.
See if any congealing has occurred.
Make sure the region code of the drive matches the disc number.
The system won't produce any
sound.
See if the audio cables are connected properly to the sound output
port and the CD-IN port of the sound card.
See if the sound card is working properly.
Try turning up the volume.
Run the CD playback programs provided with the purchase of the
sound card, or double-click the media player icon provided by the
Windows OS.
You can listen to the sound by plugging in your earphone or
headphone to the earphone outlet.
You cannot hear anything through the earphone in digital mode if
you set CD Audio playback to digital playback in Windows Media
Player in Windows 98/Me/2000/Xp.
The drive is connected to the
sound card but cannot seem to
detect it.
Your sound card is using AT BUS interface.
Connect the card to the E-IDE port or replace the card with a new
card with the built-in E-IDE interface capacity.
Troubleshooting
