appendix
90_
appendix
TROUBLESHOOTING
PROBLEM
SOLUTION
I can’t access the network video
encoder from a web browser.
Check whether the Network settings of the network video encoder are
valid and correct.
Check to make sure that all network cables have been connected
properly.
If connected using DHCP, verify that the network video encoder is able to
acquire dynamic IP addresses without any problem.
If the network video encoder is connected to a router, verify that port
forwarding is properly configured.
Viewer got disconnected during
monitoring.
The existing Web Viewer connection can be expired if the network setting
or configuration of the network video encoder is modified by another user.
Check all network connections.
Web Viewer connection may be interrupted by poor network traffic or
condition if the network video encoder is connected to a PPPoE network.
I cannot connect to the system
using a tab browser of Internet
Explorer 7.0.
An error may be generated when connecting with a new window or
tab since the cookie data are shared. Do not use a new window or tab,
select “File
New session”.
The network video encoder
connected to the network is
not detected in the IP installer
program.
Turn off the firewall settings on your PC and then search the network
video encoder again.
Images overlap.
Check whether two or more network video encoders are set to a single
multicast address instead of different addresses. If a single address is
used for multiple network video encoders, the images may overlap.
No image appears.
If the transmission method is set to multicast, check whether there is a
router that supports multicast in the LAN the network video encoder is
connected to.
