DRAFT–FOR INTERNAL USE ONLY
You will not be able to access the device after a factory data reset if you do not have
your Google Account username and password.
CAUTION
Before sending your device to Samsung or taking it to a Samsung-
authorized service center, remove your Google Account and then perform a
factory data reset. For more information, visit samsung.com/us/support/frp.
Enable Factory Reset Protection
Adding a Google Account to your device automatically activates the FRP security
feature.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the device.
1. From Settings, tap
Accounts and backup > Manage accounts > [Google
Account].
2. Tap Remove account.
Collect diagnostics
Collect diagnostic data for troubleshooting. Options may vary by carrier.
◌
From Settings, tap
General management > Reset > Collect diagnostics. Read
each option and choose whether to enable or disable it.
AT&T Mobile Network Diagnostics
Collect diagnostic and usage data for troubleshooting.
◌
From Settings, tap
General management > AT&T
mobile network diagnostics.
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Settings