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Samsung SM-G970UZKAXAA, User Manual

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Samsung SM-G970UZKAXAA User Manual Download Page 136

Troubleshooting

Should you have performance issues with your device, you can send diagnostic 
information to Samsung. You can also check for software updates, and if necessary, 
reset services on your device.

Software update

Check for and install available software updates for your device.

 

◌

From Settings, tap 

 Software update

 for the following options:

 

•

Download and install

: Check for software updates and install if any are 

available.

 

•

Auto download over Wi-Fi

: Automatically download software updates when 

the device is connected to a Wi-Fi network.

 

•

Last update

: View information about the installation of the current software.

Reset

Reset device and network settings. You can also reset your device to its factory 
defaults.

Reset settings

You can reset your device to its factory default settings, which resets everything 
except the security, language, and account settings. Personal data is not affected.

 1.  From Settings, tap 

 General management

 > 

Reset

 > 

Reset settings

.

 2.  Tap 

Reset settings

, and confirm when prompted.

Reset network settings

You can reset Wi-Fi, mobile data, and Bluetooth settings with Reset network settings.

 1.  From Settings, tap 

 General management

 > 

Reset

 > 

Reset network settings

.

 2.  Tap 

Reset

 

settings

, and confirm when prompted.

125

Settings

Summary of Contents for SM-G970UZKAXAA

Page 1: ...User manual ...

Page 2: ... storage 1 Night mode 1 Gestures only navigation 2 Water and dust resistance 2 Infinity display 2 Getting started 3 Galaxy S10e 4 Galaxy S10 5 Galaxy S10 6 Assemble your device 7 Wireless PowerShare 9 Start using your device 11 Use the Setup Wizard 11 i GEN_G970U_G973U_G975U_EN_UM_TN_SAU_ 022019_FINAL ...

Page 3: ...il 15 Navigation 16 Navigation bar 21 Customize your home screen 23 Bixby 30 Digital wellbeing 31 Always On Display 32 Flexible security 33 Multi window 36 Edge screen 37 Enter text 41 Emergency mode 44 Apps 46 Using apps 47 Uninstall or disable apps 47 Search for apps 47 Table of contents ii ...

Page 4: ...49 Galaxy Essentials 49 Galaxy Store 49 Galaxy Wearable 49 Samsung Health 49 Samsung Members 51 Samsung Notes 52 Samsung Pay 53 SmartThings 55 Calculator 56 Calendar 57 Camera 59 Contacts 64 Clock 69 Email 73 Gallery 76 Internet 81 Table of contents iii ...

Page 5: ...e 88 Google apps 96 Chrome 96 Drive 96 Duo 96 Gmail 96 Google 96 Maps 97 Photos 97 Play Movies TV 97 Play Music 97 Play Store 97 YouTube 97 Settings 98 Access Settings 99 Search for Settings 99 Connections 99 Table of contents iv ...

Page 6: ...4 Data usage 104 Mobile hotspot 104 Tethering 106 Nearby device scanning 107 Connect to a printer 107 MirrorLink 107 Download booster 108 Virtual Private Networks 108 Private DNS 109 Ethernet 109 Sounds and vibration 109 Sound mode 109 Vibrations 110 Volume 110 Table of contents v ...

Page 7: ...set audio options 113 Adapt sound 113 Separate app sound 113 Notifications 114 Manage notifications 114 Customize app notifications 114 Smart alert 114 Smart pop up view 115 Display 115 Screen brightness 115 Blue light filter 115 Night mode 116 Screen mode 116 Font size and style 116 Table of contents vi ...

Page 8: ...n 117 Touch sensitivity 117 Screen saver 118 Reduce animations 118 Lift to wake 118 Double tap to wake up 118 Smart stay 119 One handed mode 119 Device maintenance 119 Quick optimization 119 Battery 120 Storage and memory card 120 Memory 121 Device security 121 Language and input 122 Table of contents vii ...

Page 9: ...e Play Protect 129 Find My Mobile 129 Security update 130 Samsung Pass 130 Install unknown apps 131 Secure Folder 131 Encrypt SD card 131 View passwords 132 Security update service 132 Device administration 132 Credential storage 133 Strong Protection 133 Advanced security settings 133 Location 134 Table of contents viii ...

Page 10: ...ccount settings 136 Synchronize accounts 137 Remove an account 137 Backup and restore 137 Google settings 138 Accessibility 138 Screen Reader 138 Visibility enhancements 138 Hearing Enhancements 140 Interaction and dexterity 141 Advanced settings 142 Installed services 143 Other settings 143 Table of contents ix ...

Page 11: ...alk to an agent 144 Legal information 145 Intellectual property 146 Open source software 146 Disclaimer of warranties exclusion of liability 147 Modification of software 148 Samsung Knox 148 Maintaining water and dust resistance 148 Restricting children s access to your mobile device 150 Samsung Electronics America Inc 150 Table of contents x ...

Page 12: ... more done See Bixby on page 30 Camera Enjoy a full kit of pro lenses with an ultrawide lens that provides a full field of vision just like the human eye See Camera on page 59 Security Use your face or fingerprint to unlock your device See Flexible security on page 33 Expandable storage Expand storage with a supported microSD card See Memory card on page 120 Night mode Use a darker theme to keep y...

Page 13: ...vigation bar on page 21 Water and dust resistance This device is rated IP68 using the Ingress Protection rating system See Maintaining water and dust resistance on page 148 Infinity display Enjoy every inch of your dynamic AMOLED screen without the interruption of keys or buttons 2 Device features ...

Page 14: ...Getting started Galaxy S10e Galaxy S10 Galaxy S10 Assemble your device Start using your device 3 ...

Page 15: ...Galaxy S10e Getting started 4 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 16: ...Galaxy S10 Getting started 5 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 17: ...Galaxy S10 Getting started 6 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 18: ...SIM card Your SIM card may be preinstalled or you may be able to use your previous SIM card Contact your carrier for more details Getting started 7 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 19: ...device make sure that the SIM card Memory card tray openings are maintained free of dust and water and the tray is securely inserted prior to any exposure to liquids For more information see Maintaining water and dust resistance on page 148 NOTE While charging the device and the charger may become hot and stop charging This usually does not affect the device s lifespan or performance and is in the...

Page 20: ...ure Depending on the type of accessory or cover Wireless PowerShare may not work properly The location of the wireless charging coil may vary by device so you may need to adjust the placement to make a connection When charging starts a notification or vibration will occur so the notification will help you know you have made a connection Getting started 9 Devices and software are constantly evolvin...

Page 21: ...ain level power drops below a certain level power sharing will stop 1 From Quick Settings tap Wireless PowerShare 2 With the phone face down place the compatible device on the back of the phone to charge A notification sound or vibration occurs when charging begins NOTE Wireless PowerShare is limited to Samsung or other brand smartphones and accessories with WPC Qi wireless charging Check samsung ...

Page 22: ...e prompts to choose a default language connect to a Wi Fi network set up accounts choose location services learn about your device s features and more Transfer data from an old device Use Smart Switch to transfer contacts photos music videos messages notes calendars and more from your old device Smart Switch can transfer your data via USB cable Wi Fi or computer You can also use the included On th...

Page 23: ...ay increase battery consumption Make sure your battery is fully charged Visit samsung com smartswitch for more information and to learn how to use the On the Go adapter to transfer content faster Getting started 12 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 24: ...your device By default the device locks automatically when the screen times out For more information about screen locks see Lock screen and security on page 128 Getting started 13 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 25: ...e Account Factory Reset Protection FRP is activated FRP requires your Google Account information when resetting to factory settings For more information see Factory reset protection on page 127 Add a Samsung account Sign in to your Samsung account to access exclusive Samsung content and make full use of Samsung apps 1 From Settings tap Accounts and backup Accounts 2 Tap Add account Samsung account...

Page 26: ...oicemail service when you access it for the first time You can access voicemail through the Phone app 1 From Phone touch and hold the 1 key 2 Follow the tutorial to create a password record a greeting and record your name 15 Getting started ...

Page 27: ...r a metallic object on the touch screen may damage the tempered glass surface and void the warranty Tap Lightly touch items to select or launch them l Tap an item to select it l Double tap an image to zoom in or out Getting started 16 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 28: ... the screen l Swipe the screen to unlock the device l Swipe the screen to scroll through the Home screens or menu options Getting started 17 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 29: ...hen move it to a new location l Drag an app shortcut to add it to a Home screen l Drag a widget to place it in a new location Getting started 18 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 30: ...o zoom in and out l Bring your thumb and forefinger together on the screen to zoom out l Move your thumb and forefinger apart on the screen to zoom in Getting started 19 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 31: ...te them l Touch and hold a field to display a pop up menu of options l Touch and hold a Home screen to customize the Home screen Getting started 20 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 32: ...igation bar The Navigation bar at the bottom of the screen displays the navigation keys Getting started 21 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 33: ...ar Full screen gestures Tap Gesture hints to display lines at the bottom of the screen where gestures must be done for each navigation button TIP You can also quickly switch between navigation gestures and navigation buttons using the Quick settings menu Button order Personalize your device by changing where the Recent apps and Back buttons display on the Navigation bar From Settings tap Display N...

Page 34: ...Remove from Home NOTE Removing an icon does not delete the app it just removes the icon from a Home screen Use folders Organize App shortcuts in folders on an Apps screen or Home screen For more information see Create and use folders on page 48 Wallpapers You can change the look of the Home and Lock screens by choosing a favorite picture or preloaded wallpaper 1 From a Home screen touch and hold t...

Page 35: ...d icons 4 Tap an icon set to preview and download it to My icons 5 Tap an icon and then tap Apply to apply the selected icon set Widgets Add widgets to your home screens for quick access to info or apps 1 From a Home screen touch and hold the screen 2 Tap Widgets and then touch and hold a widget drag it to a Home screen and release it Customize Widgets Once you have added a widget you can customiz...

Page 36: ...w badges on apps with active notifications You can also choose the badge style Lock Home screen layout Prevent items on the Home screen from being removed or repositioned Add apps to Home screen Automatically add newly downloaded apps to the Home screen Quick open notification panel Enable this feature to open the Notification panel by swiping down anywhere on the Home screen Rotate to landscape m...

Page 37: ...al experience Switch between the default screen layout and a simpler layout 1 From Settings tap Display Easy mode 2 Tap Easy mode to enable this feature 3 Tap Apply to confirm To disable Easy mode 1 From Settings tap Display Easy mode Standard mode 2 Tap Apply to exit Easy mode 26 Getting started ...

Page 38: ...n icons Missed calls Call in progress Call on hold New message Voicemail New email Download Upload Wi Fi available App update Configure display options for the Status bar From Quick settings tap More options Status bar for the following options Show notification icons Choose how to display notification icons on the Status bar Show battery percentage Display the battery charge percentage next to th...

Page 39: ...otifications settings and more simply open the Notification panel Device settings View all Quick settings Notification cards Getting started 28 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 40: ... the bottom of the screen or tap Back to close the Notification panel Quick settings The Notification panel also provides quick access to device functions using Quick settings 1 Drag the Status bar down to display the Notification panel 2 Drag View all downward Tap a quick setting icon to turn it on or off Touch and hold a quick setting icon to open the setting Tap Search to search the device Tap ...

Page 41: ...pe right or press the Bixby key Bixby Voice Bixby Voice allows you to use voice commands for opening apps changing settings entering text and more 1 Press and hold the Bixby key 2 Say a command 3 Release the Bixby key when you are finished speaking Voice Wake Up Activate Bixby at any time by saying Hi Bixby when this feature is enabled 1 Press the Bixby key 2 Tap More options Settings Voice wake u...

Page 42: ... the Internet app 1 From Internet touch and hold an image until a pop up menu is displayed 2 Tap Bixby Vision and follow the prompts Digital wellbeing You can monitor and manage your digital habits by getting a daily view of how frequently you use apps how many notifications you receive and how often you check your device You can also set your device to help you wind down before going to bed From ...

Page 43: ...ng options Display mode Customize when to show the AOD Screen orientation Display the AOD in portrait or landscape mode Show music information Show music details when the FaceWidgets music controller is in use Auto brightness Automatically adjust the brightness of Always On Display About Always On Display View the current software version and license information NOTE Some display settings can appe...

Page 44: ...er your face TIP To use your face to unlock your device you must set a pattern PIN or password Face recognition management Customize how face recognition works From Settings tap Biometrics and security Face recognition Remove face data Delete existing faces Face unlock Enable or disable face recognition security Stay on Lock screen When you unlock your device with face recognition stay on the Lock...

Page 45: ...The list of registered fingerprints is at the top of this list You can touch and hold a fingerprint to remove or rename it Add fingerprint Simply follow the prompts to register another fingerprint Check added fingerprints Scan your fingerprint to see if it has been registered Fingerprint verification settings Use fingerprint recognition to verify your identity in supported apps and actions From Se...

Page 46: ...p Biometrics and security Biometrics preferences for the following options Preferred biometric Choose your preferred biometric Only biometrics that have already been set up are listed Screen transition effect Show a transition effect when you use biometrics to unlock your device 35 Getting started ...

Page 47: ...ap Recent apps 2 Tap the app icon and then tap Open in split screen view 3 Tap an app in the lower window to add it to the split screen view Drag the middle of the window border to adjust the window size TIP After opening Multi window you can quickly exit and open the split screen by tapping Recent apps Getting started 36 Devices and software are constantly evolving the illustrations you see here ...

Page 48: ...vailable Checkbox Enable or disable each panel Edit if available Configure individual panels More options Reorder Change the order of the panels by dragging them to the left or right More options Uninstall Remove an Edge panel from your device More options Edge panel handle Move Drag to change the position of the Edge panel handle along the edge of the screen Position Choose either Right or Left t...

Page 49: ...to the center of the screen Swipe until the Apps edge panel is displayed 2 Tap Add app to add other apps to the Apps edge To add an app to the Apps edge find it on the left side of the screen and tap it to add it to an available space on the right column To create a shortcut for two apps to open in Multi window tap Create app pair To create a folder shortcut drag an app from the left side of the s...

Page 50: ... lighting feature 1 From Settings tap Display Edge screen Edge lighting 2 Tap Edge lighting style to customize Effect Choose an edge effect Color Choose a preset or custom color and enable app colors Transparency Drag the Transparency slider to adjust the transparency of the Edge lighting Width Drag the Width slider to adjust the width of the Edge lighting Duration Adjust how short or long the Edg...

Page 51: ...Edge screen Edge lighting 2 Tap Manage notifications to choose the apps that can activate Edge lighting when a notification is received About Edge screen You can view the current software version and license information for the Edge screen feature From Settings tap Display Edge screen About Edge screen 40 Getting started ...

Page 52: ...ld to display the Samsung keyboard Tap Show predictive text to view suggested words while you type Tap Show toolbar functions to view all keyboard options Getting started 41 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 53: ... input Configure the Samsung keyboard Set customized options for the Samsung keyboard From the Samsung keyboard tap Settings for the following options Languages and types Set the keyboard type and choose which languages are available on the keyboard To switch between languages slide the Space bar sideways Smart typing Use predictive text and auto correction features to prevent common typing mistak...

Page 54: ...typing enter text by speaking Settings 1 From the Samsung keyboard tap Voice input 2 Tap the screen and speak your text Getting started 43 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 55: ...atures and conserve your device s power during an emergency situation To save battery power Emergency mode Restricts application usage to only essential applications and those you select Turns off connectivity features and Mobile data when the screen is off Activate Emergency mode To activate Emergency mode 1 Press and hold the Power key 2 Tap Emergency mode When accessing for the first time read ...

Page 56: ...More options Turn off Emergency mode Disable Emergency mode and return to standard mode Remove apps Choose apps to remove from the screen Manage emergency contacts Manage your medical profile and ICE In Case of Emergency group contacts Settings Configure the available settings Only a limited number of settings are enabled in Emergency mode Turn off Emergency mode When emergency mode is turned off ...

Page 57: ...Apps Using apps Samsung apps Google apps 46 ...

Page 58: ...r apps If you are not sure where to find an app or a setting you can use the Search feature 1 From Apps tap Finder search and enter a word or words As you type matching apps and settings appear as results on the screen 2 Tap a result to go to that app TIP You can customize the search settings by tapping More options Finder settings Sort apps App shortcuts can be listed alphabetically or in your ow...

Page 59: ...e Name the folder Palette Change the folder color Add apps Place more apps in the folder Tap apps to select them and then tap Add 3 Tap Back to close the folder Copy a folder to a Home screen You can copy a folder to a Home screen From Apps touch and hold a folder and tap Add to Home Delete a folder When you delete a folder the app shortcuts return to the Apps list 1 From Apps touch and hold a fol...

Page 60: ...ore Galaxy Wearable Connect your device to your Samsung Watch using this application Visit samsung com us support owners app galaxy wearable watch to learn more From Apps tap Samsung folder Galaxy Wearable Samsung Health Use Samsung Health to plan track various aspects of daily life contributing to well being such as physical activity diet and sleep For more information visit samsung com us suppor...

Page 61: ...that you talk with your doctor before you start an exercise program particularly if you have any of the following conditions Heart disease Asthma or lung disease Diabetes or liver or kidney disease and Arthritis Before beginning your exercise regimen check with your doctor if you have symptoms suggestive of heart lung or other serious disease such as Pain or discomfort in your chest neck jaw or ar...

Page 62: ...ort tools and exclusive experiences and content for Samsung members only Samsung Members may be preloaded on your device or you can download and install it from Galaxy Store or the Google Play store Visit samsung com us support owners app samsung members to learn more 51 Apps ...

Page 63: ...ecordings and music You can share your notes easily using social networking services Visit samsung com us support owners app samsung notes to learn more From Apps tap Samsung Notes Create Apps 52 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 64: ...owing options All notes View all notes Trash View deleted notes Categories View notes by category Samsung Pay Samsung Pay lets you make payments with your device It is accepted almost anywhere you can swipe or tap your credit card A Samsung account is required For support visit samsung com us support owners app samsung pay From Apps tap Samsung Pay and tap Get started and follow the prompts NOTE F...

Page 65: ...ur registered email Simple Pay Use Simply Pay to access Samsung Pay from the Lock Screen Home screen or Always On Display 1 From Samsung Pay tap More options Settings Use Favorite Cards 2 Tap On Off to enable Simple Pay on each screen To use Simple Pay 1 From any screen swipe up from the bottom of the screen Your payment card and Simple Pay are displayed 2 Drag the card down to close Simple Pay Us...

Page 66: ... even more protection For more information see Find My Mobile on page 129 SmartThings SmartThings allows you to control automate and monitor your home environment through a mobile device to fit your specific needs You can use the app to connect multiple devices at once or one device at a time Check the status of your devices by looking at the dashboard From Apps tap Samsung folder SmartThings and ...

Page 67: ...ulator app features both basic and scientific math functions as well as a unit converter From Apps tap Calculator Apps 56 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 68: ... can be connected to your various online accounts to consolidate all your calendars in one place From Apps tap Calendar Apps 57 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 69: ...nd follow the prompts Accounts may also support email contacts and other features Create an event Use your Calendar to create events 1 From Calendar tap Add to add an event 2 Enter details for the event and then tap Save Delete an event Delete events from your Calendar 1 From Calendar tap an event and tap again to edit it 2 Tap Delete and confirm when prompted 58 Apps ...

Page 70: ...y pictures and videos using the Camera app From Apps tap Camera TIP If Quick launch is enabled quickly press the Power key twice Apps 59 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 71: ... screen right or left To change camera settings tap Settings 2 Tap Capture Camera Features Your device features several camera modes and settings that are designed to take your photography to the next level See below for some useful tips about your camera Super Slow mo Record videos at a high frame rate for viewing in slow motion 1 From Camera swipe left to Super slow mo 2 Tap Super Slow mo to rec...

Page 72: ...ft To view the entire list of shooting modes and each mode s description touch and hold a shooting mode Configure shooting mode Allow the camera to determine the ideal mode for your pictures or choose from several shooting modes From Camera swipe to the right or left to see the available shooting modes To view and reorganize all available shooting modes touch and hold a shooting mode Food Take pic...

Page 73: ...wing options Intelligent features Scene optimizer Automatically adjust the color settings of your pictures to match the subject matter Shot suggestions Get tips to help you choose the best shooting mode Flaw detection Receive warning when someone blinks the subject is not in focus or the lens needs cleaning Pictures Motion photos Create a short video by taking pictures Hold Shutter button to Choos...

Page 74: ... shooting modes Shooting methods Press Volume key to Use the Volume key to take pictures record video zoom or control system volume Voice control Take pictures speaking key words Floating Shutter button Add an extra shutter button that you can move anywhere on the screen Show palm Hold your hand out with your palm facing the camera to have your picture taken in a few seconds Storage location Selec...

Page 75: ...onize with personal accounts added to your device Accounts may also support email calendars and other features From Apps tap Contacts Create contact Apps 64 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 76: ...Call or Message Direct share Share content directly with your contacts from within any app Once enabled your frequent contacts are displayed in the Share window From Settings tap Advanced features Direct share and tap to enable the feature Favorites When you mark contacts as favorites they are easily accessible from other apps 1 From Contacts tap a contact 2 Tap Add to Favorites to mark the contac...

Page 77: ...group Add member Select contacts to add to the new group and then tap Done 3 Tap Save Add or remove group contacts Add more contacts to a group or remove contacts From Contacts tap Menu Groups and then tap a group To remove a contact touch and hold a contact to select it and then tap Delete To add a contact tap More options Edit group Add member and then tap the contacts you want to add When finis...

Page 78: ...w the prompts Delete a group Delete a group you have created 1 From Contacts tap Menu Groups and then tap a group 2 Tap More options Delete group To only delete the group tap Group only To delete the group and the contacts in the group tap Group and members Manage contacts You can import or export contacts as well as link multiple contacts into one contact entry Import contacts Your device can imp...

Page 79: ...om Contacts tap the contact to select it 2 Tap More options Link to another contact 3 Tap contacts to choose them 4 Tap Link To unlink contacts 1 From Contacts tap the contact to select it 2 Tap More options Add remove linked contacts 3 Tap Unlink beside contacts to unlink them from the main contact Delete contacts Delete a single contact or multiple contacts 1 From Contacts touch and hold a conta...

Page 80: ...p offers features for keeping track of time and setting alarms From Apps tap Clock and tap a tab to use a feature Apps 69 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 81: ... this alarm Alarm name Enter a name for the alarm Alarm sound Choose a sound to play for the alarm and drag the slider to set the volume of the alarm Vibration Choose whether the alarm uses vibration alert Snooze Allow snoozing Set interval and repeat values for the alarm while snoozing 3 Tap Save to save the alarm Delete an alarm You can delete an alarm that you created 1 From Clock touch and hol...

Page 82: ...lobe 1 From Clock tap World clock 2 Tap Add city Search for city and enter the name of the city 3 Tap the city name in the list and then tap Add To remove a city touch and hold it and tap Delete Apps 71 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 83: ...time tap Reset Stopwatch The Stopwatch lets you time events down to a hundredth of a second 1 From Clock tap Stopwatch 2 Tap Start to begin timing To keep track of lap times tap Lap 3 Tap Stop to end timing To continue timing after stopping the clock tap Resume To reset the Stopwatch to zero tap Reset Timer Set a countdown timer for up to 99 hours 59 minutes and 59 seconds 1 From Clock tap Timer 2...

Page 84: ... multiple email accounts in one app To add an email account see Add an email account on page 14 From Apps tap Email Apps 73 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 85: ...rom your Contacts tap the contact to place a checkmark and then tap Done The contact is displayed in the recipients field Tap Show additional fields to add Cc and Bcc fields 3 Tap the Subject and Message fields to enter text Tap Attach to add files images audio and more to your email Tap More options for additional email options 4 Review your message and tap Send Manage the inbox Organize and sear...

Page 86: ...upport calendars contacts and other features Email settings Modify settings associated with using the Email app From Email tap Settings Under General tap an option and then follow the prompts Tap an account to configure specific settings for only that account Remove email accounts Should you need to remove an email account from your device you can do so through the Settings menu 1 From Email tap S...

Page 87: ...to look at photos and videos stored on your device You can view edit and manage pictures and videos From Apps tap Gallery Apps 76 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 88: ...d image for the Always On Display Share by Live message Use Live message to draw an animation on a picture and share it Move to Secure Folder Move the picture to a Secure Folder Print Send the picture to a connected printer Edit pictures Enhance your pictures using the Gallery s editing tools 1 From Gallery tap Pictures 2 Tap a picture to view it and then tap Edit for the following options l Trans...

Page 89: ...to Favorites under the Albums tab To access the following features tap More options Details View and edit information about the video Set as wallpaper Set the video as wallpaper on the Lock screen Move to Secure Folder Add this video to your Secure Folder 3 Tap Play video to play the video Video enhancer Enhance the image quality of your videos to enjoy brighter and more vivid colors 1 From Settin...

Page 90: ...ave and then confirm when prompted Share pictures and videos Share pictures and videos from the Gallery app 1 From Gallery tap Pictures 2 Tap More options Share and then tap pictures and videos to select them 3 Tap Share and then choose an app or connection to use for sharing your selection Follow the prompts Delete pictures and videos Delete pictures and videos stored on your device 1 From Galler...

Page 91: ...as of the screen that are currently hidden as well as the area that is visible and crop and share the screenshot immediately 1 From Settings tap Advanced features Smart capture 2 Tap to enable this feature Palm swipe to capture a screenshot Capture an image of the screen by swiping the edge of your hand across it from side to side keeping in contact with the screen 1 From Settings tap Advanced fea...

Page 92: ...Mode Biometric Web Login and Contents Blocker From Apps tap Internet Bookmarked pages and browser tabs Reload webpage Add webpage to Favorites Navigation NOTE Visit samsung com us support owners app samsung internet for more information Apps 81 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 93: ...ternet tap Bookmarks 2 Tap a bookmark entry Save a web page Saving a web page stores its content on your device so that you can access it offline From Internet tap Add page to Saved pages NOTE To view saved web pages tap Saved pages View history To view a list of recently visited web pages From Internet tap History TIP To clear your browsing history tap More options Clear history Share pages Web p...

Page 94: ...the normal tab windows Any downloaded files remain on your device after you close the secret tab 1 From Internet tap Tabs Turn on Secret mode 2 Tap Set password to protect your Secret mode data with a password To turn off Secret mode From Internet tap Tabs Turn off Secret mode Internet settings Modify settings associated with using the Internet app From Internet tap Settings 83 Apps ...

Page 95: ...ick hello From Apps tap Messages Compose Message search To quickly locate a message use the search feature 1 From Messages tap Search 2 Enter keywords in the Search field and then tap Search on the keyboard Apps 84 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 96: ...ency alerts Send SOS messages Send a message with your location to designated contacts when you are in an emergency situation 1 From Settings tap Advanced features Send SOS messages and then tap to enable this feature 2 Tap Send messages to Add and add recipients by creating new contacts or selecting from Contacts To include a picture from your front and rear camera tap Attach pictures To include ...

Page 97: ...age files stored on your device including images videos music and sound clips From Apps tap Samsung folder My Files Apps 86 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 98: ...es vary depending on the services you sign in to Storage analysis See what s taking up space in your storage My Files options Use My Files options to search edit clear file history and more From My Files the following options are available Search Search for a file or folder More options Clear recent files Remove the list of recently accessed files This option is only available after a file has bee...

Page 99: ...hone calls Explore the advanced calling features See your carrier for more information From a Home screen tap Phone Access voicemail Make a call Apps 88 Devices and software are constantly evolving the illustrations you see here are for reference only ...

Page 100: ...ture Make a call from Recents All incoming outgoing and missed calls are recorded in the Call log 1 From Phone tap Recents to display a list of recent calls 2 Tap a contact and then tap Call Make a call from Contacts Call a contact from the Contacts app From Contacts swipe your finger across a contact to the right to call the contact Answer a call When a call is received the phone rings and the ca...

Page 101: ...response On the incoming call screen drag Send message upward and select a message TIP On the incoming call pop up screen tap Send message and select a message End a call Tap End when you are ready to end your call Actions while on a call You can adjust call volume switch to a headset or speaker and even multitask while on a call Press the Volume keys to increase or decrease the volume Switch to h...

Page 102: ...en Drag the Status bar down to display the Notification panel and tap the call To end a call while multitasking Drag the Status bar down to display the Notification panel and then tap End call Places Explore nearby places and easily contact them 1 From Phone tap Places 2 Tap a location for contact information and directions 91 Apps ...

Page 103: ... Contacts list the caller s name is displayed Save a contact from a recent call Use recent call information to create a contact or update your Contacts list 1 From Phone tap Recents 2 Tap the call that contains the information that you want to save to your Contacts list and tap Add to contacts 3 Tap Create contact or Update existing Delete call records To delete Call log entries 1 From Phone tap R...

Page 104: ...fault number 1 From Phone tap Keypad More options Speed dial numbers The Speed dial numbers screen displays the reserved speed dial numbers 2 Tap an unassigned number Tap Menu to select a different Speed dial number than the next one in sequence Number 1 is reserved for Voicemail 3 Type in a name or number or tap Add from Contacts to assign a contact to the number The selected contact is displayed...

Page 105: ...gency call 1 From Phone enter the emergency telephone number 911 in North America and tap Call 2 Complete your call During this type of call you have access to most in call features Make an emergency call from a locked screen The emergency telephone number can be dialed even if the phone is locked allowing anyone to use your phone to call for help in an emergency When accessed from a locked screen...

Page 106: ...red Tap the On hold number to switch between the two calls Tap Merge to hear both callers at once multi conferencing Phone settings These settings allow you to modify settings associated with the Phone app From Phone tap More options Settings TTY mode A teletypewriter TTY is a telecommunications device that allows people who are deaf hard of hearing or who have speech or language disabilities to c...

Page 107: ...es saved to your Google Drive cloud account Visit support google com drive to learn more Duo Make one to one video calls Visit support google com duo to learn more Gmail Send and receive email with Google s web based email service Visit support google com mail to learn more Google Find online content with tools that learn what interests you Turn on your personalized feed to receive customized cont...

Page 108: ...to learn more Play Movies TV Watch movies and TV shows purchased from Google Play You can also view videos saved on your device Visit play google com store movies to learn more Play Music Play music and audio files on your device Visit support google com music to learn more Play Store Find new apps movies and TV shows music books magazines and games in the Google Play store Visit support google co...

Page 109: ...Settings Access Settings Connections Sounds and vibration Notifications Display Device maintenance Lock screen and security Accounts Accessibility Other settings 98 ...

Page 110: ...ices Wi Fi You can connect your device to a Wi Fi network to access the Internet without using your mobile data 1 From Settings tap Connections Wi Fi and then tap to turn on Wi Fi and scan for available networks 2 Tap a network and enter a password if required Manually connect to a Wi Fi network If the Wi Fi network you want is not listed after a scan you can still connect to it by entering the in...

Page 111: ...e data When enabled your device will switch to mobile data whenever the Wi Fi connection is unstable When the Wi Fi signal is strong it switches back to Wi Fi Turn on Wi Fi automatically Turn on Wi Fi in frequently used locations Detect suspicious networks Get notified when suspicious activity is detected on the current Wi Fi network Secure Wi Fi Get extra privacy protection while using unsecured ...

Page 112: ... tap Wi Fi Direct to use this feature Disconnect from Wi Fi Direct Disconnect your device from a Wi Fi Direct device From Settings tap Connections Wi Fi Wi Fi Direct and then tap a device to disconnect it Bluetooth You can pair your device to other Bluetooth enabled devices like Bluetooth headphones or a Bluetooth enabled vehicle infotainment system Once a pairing is created the devices remember e...

Page 113: ...ext to the device and then tap Unpair Advanced options Additional Bluetooth features are available in the Advanced menu 1 From Settings tap Connections Bluetooth 2 Tap Advanced for the following options Dual audio Play audio from your device to two connected Bluetooth devices Media volume sync Sync the volume level set on the connected Bluetooth devices to your device Ringtone sync Use the rington...

Page 114: ...d payment and then tap to turn on NFC 2 Tap Android Beam and then tap to turn on this feature TIP When sharing a file tap Android Beam to use this feature Tap and pay Use an NFC payment app to make payments by touching your device to a compatible credit card reader 1 From Settings tap Connections NFC and payment and then tap to turn on NFC 2 Tap Tap and pay Payment to see the default payment app T...

Page 115: ...nd networks 1 From Settings tap Connections Data usage 2 Tap Wi Fi data usage to view data usage over Wi Fi connections over a period of time You can view total usage as well as usage by app Mobile hotspot Mobile hotspot uses your data plan to create a Wi Fi network that can be used by multiple devices 1 From Settings tap Connections Mobile hotspot and tethering Mobile hotspot 2 Tap to turn on Mob...

Page 116: ... the device To restrict connections to your Allowed devices list tap Allowed devices only TIP You need the device name and MAC address of devices that you want to add to the Allowed devices list Configure mobile hotspot settings You can customize your mobile hotspot s security and connection settings 1 From Settings tap Connections Mobile hotspot and tethering Mobile hotspot 2 Tap More options Con...

Page 117: ...o quickly share your Wi Fi network with other devices 1 From Settings tap Connections Mobile hotspot and tethering Mobile hotspot 2 Tap Wi Fi sharing to turn on this feature TIP Use this feature to share your Wi Fi network without giving out your Wi Fi password Tethering You can use tethering to share your device s Internet connection with another device 1 From Settings tap Connections Mobile hots...

Page 118: ...m Settings tap Connections More connection settings Printing 2 Tap Download plugin and follow the prompts to add a print service 3 Tap the print service and then tap More options Add printer TIP Make sure the app you want to print from supports printing MirrorLink If your car is compatible with MirrorLink you can mirror your device s display on your car s entertainment and information screen using...

Page 119: ...tions More connection settings VPN 2 Tap More options Add VPN profile 3 Enter the VPN network information provided by your network administrator and tap Save TIP A secured screen lock is required to set up a VPN Manage a VPN Use the VPN settings menu to edit or delete a VPN connection 1 From Settings tap Connections More connection settings VPN 2 Tap Settings next to a VPN 3 Edit the VPN and tap S...

Page 120: ...nd follow the prompts TIP You need an adapter not included to connect an Ethernet cable to your device Sounds and vibration You can control the sounds and vibrations used to indicate notifications screen touches and other interactions Sound mode You can change the sound mode on your device without using the volume keys From Settings tap Sounds and vibration Sound mode and then choose a mode Sound ...

Page 121: ... in addition to ringing when you receive a call Vibration pattern Choose from preset vibration patterns Vibration intensity Set vibration intensity levels for calls notifications and feedback by dragging the sliders Volume Set the volume level for call ringtones notifications and other audio From Settings tap Sounds and vibration Volume and drag the sliders TIP You can also use the Volume key to a...

Page 122: ...ume setting tap Set volume limit PIN Ringtone Customize your call ringtone by choosing from preset sounds or adding your own 1 From Settings tap Sounds and vibration Ringtone 2 Tap a ringtone to hear a preview and select it or tap Add to use an audio file as a ringtone Notification sounds Choose a preset sound for all notification alerts 1 From Settings tap Sounds and vibration Notification sounds...

Page 123: ...d vibration Vibrate when typing with the Samsung keyboard Touch vibration Vibrate when you tap navigation buttons or touch and hold items on the screen Dolby Atmos Enjoy Dolby Atmos quality when playing content that was specifically mixed for Atmos From Settings tap Sounds and vibration Advanced sound settings Sound quality and effects for the following options Dolby Atmos Experience breakthrough ...

Page 124: ...nd 2 Tap the sound profile that fits you best and tap Settings to customize TIP Tap Add personalized sound profile to take a hearing test and let your device identify the best sound for you Separate app sound You can play media sound on a speaker or headphones separate from the rest of the sounds on your device 1 From Settings tap Sounds and vibration Advanced sound settings Separate app sound 2 T...

Page 125: ...dify how many notifications appear on the Status bar To block notifications from an app tap next to the app Tap See all to open the complete list of apps Customize app notifications You can change notification settings for each app 1 From Settings tap Notifications See all 2 Tap an app for the following options Show notifications Receive notifications from this app App icon badges Show a badge on ...

Page 126: ...htness to automatically adjust the screen brightness based on the lighting conditions Reset usage patterns Clear your brightness adjustment history Your device begins learning your preferences again after the reset Blue light filter The Blue light filter can help you sleep better if you use your device at night You can set a schedule to automatically turn this feature on and off From Settings tap ...

Page 127: ... From Settings tap Display Screen mode 2 Tap an option to set a different screen mode Font size and style You can change the font size and style to customize your device From Settings tap Display Font size and style for the following options Drag the Font size slider to adjust the size of text Tap Font style to choose a different font Tap a font to select it or tap Download fonts to add fonts from...

Page 128: ...io From Settings tap Display Full screen apps and tap apps to enable this feature Screen timeout You can set the screen to turn off after a set amount of time From Settings tap Display Screen timeout and tap a time limit to set it Accidental touch protection Prevent the screen from detecting touch input while the device is in a dark place such as a pocket or a bag From Settings tap Display Acciden...

Page 129: ...view for a demonstration of the selected Screen saver TIP Tap Settings next to a feature for additional options Reduce animations Decrease certain motion effects such as when opening apps From Settings tap Advanced features Reduce animations and tap to enable the feature Lift to wake Turn on the screen by lifting the device From Settings tap Advanced features Motions and gestures Lift to wake and ...

Page 130: ...om either bottom corner to reduce the display size Button Tap Home three times in quick succession to reduce the display size Device maintenance View the status of your device s battery storage and memory You can also automatically optimize your device s system resources Quick optimization The quick optimization feature improves device performance through the following actions Identifying apps tha...

Page 131: ...uickly optimize your device s memory increasing available memory From Settings tap Device care Storage Clean now Memory card Once an optional microSD memory card not included has been installed in your device the card memory is displayed in the Storage setting For more information see Assemble your device on page 7 Mount a memory card When you install an optional memory card it is automatically mo...

Page 132: ...ings tap Device care Storage 2 Tap More options Storage settings 3 Under Portable storage tap your SD card tap Format and then follow the prompts Memory Check the amount of available memory You can close background apps and reduce the amount of memory you are using to speed up your device 1 From Settings tap Device care Memory The used and available memory are shown 2 To free up as much memory as ...

Page 133: ...guage to the top of the list and then tap Apply Default keyboard You can select a default keyboard for your device s menus and keyboards Additional keyboards can be downloaded from the Google Play store 1 From Settings tap General management Language and input 2 Tap Default keyboard and select a keyboard Google Voice typing Speak rather than type your text entries using Google voice typing 1 From ...

Page 134: ...anagement Language and input 2 Tap Show keyboard button to enable this feature Autofill service Save time entering information using autofill services 1 From Settings tap General Management Language and input 2 Tap Autofill service and select your preferred service Text to speech Configure your Text to Speech TTS options TTS is used for various accessibility features such as Voice Assistant From S...

Page 135: ...nguage and input 2 Tap Primary mouse button and choose either Left or Right Date and time By default your device receives date and time information from the wireless network Outside of network coverage you can set the date and time manually From Settings tap General management Date and time The following options are available Automatic date and time Receive date and time updates from your wireless...

Page 136: ...ected to a Wi Fi network Last update View information about the installation of the current software Reset Reset device and network settings You can also reset your device to its factory defaults Reset settings You can reset your device to its factory default settings which resets everything except the security language and account settings Personal data is not affected 1 From Settings tap General...

Page 137: ...efaults erasing all data from your device This action permanently erases ALL data from the device including Google or other account settings system and application data and settings downloaded applications as well as your music photos videos and other files Any data stored on an external SD card is not affected NOTE When you sign in to a Google Account on your device Factory Reset Protection is ac...

Page 138: ...r permission For example if your device is lost or stolen and a factory data reset is performed only someone with your Google Account username and password can use the device You will not be able to access the device after a factory data reset if you do not have your Google Account username and password CAUTION Before sending your device to Samsung or taking it to a Samsung authorized service cent...

Page 139: ...ck Pattern PIN or Password 2 Tap to enable showing notifications on the lock screen The following options are available View style Display notification details or hide them and show only an icon Hide content Do not show notifications in the notification panel Show on Always On Display Display notifications on the Always on Display screen 3 Tap Done when finished 4 Configure the following screen lo...

Page 140: ... Select which notifications to display on the Lock screen and Always On Display screen App shortcuts Select which apps to open from the Lock screen About Lock screen Update the Lock screen s software Google Play Protect You can configure Google Play Protect to regularly check your apps and device for security risks and threats 1 From Settings tap Biometrics and security Google Play Protect 2 Tap o...

Page 141: ...motely l Send last location Allow your device to send its last location to the Find My Mobile server when the remaining battery charge falls below a certain level Security update You can easily check the date of the last installed security software update and find out if newer updates are available From Settings tap Biometrics and security Security update to see the latest security update installe...

Page 142: ...security Secure Folder and follow the prompts to secure content on your device TIP You must sign in to your Samsung account and use secured lock on your device to set up and use Secure Folder Encrypt SD card You can encrypt your optional memory card not included to protect its data This only allows the SD card information to be accessed from your device with a password 1 From Settings tap Biometri...

Page 143: ...elds as you type them From Settings tap Biometrics and security Other security settings Make passwords visible to turn on the feature Security update service You can set your device to automatically check for security updates From Settings tap Biometrics and security Other security settings and then tap Security policy updates to check for security updates Device administration You can authorize s...

Page 144: ...rase credential contents from the device and reset the password Strong Protection Better protect your device by encrypting it using a secure lock type From Settings tap Biometrics and security Other security settings Strong protection and then tap to enable this feature Advanced security settings You can use these options to configure advanced security settings to better protect your device From S...

Page 145: ...ooth even when Bluetooth is turned off TIP Some apps require location services be turned on for full functionality Recent location requests View a list of apps that have requested your location 1 From Settings tap Biometrics and security Location 2 Tap to turn on Location services 3 Tap an entry under Recent location requests to view the app s settings Location services Location services store and...

Page 146: ...ut l Tap an app to select which permissions you want to be notified about Send diagnostic data Send diagnostic information about your device to Samsung when you are having technical problems 1 From Settings tap Biometrics and security Send diagnostic data 2 Read and accept the consent information to enable this feature Samsung Ads Received customized ads based on your usage of Samsung devices and ...

Page 147: ...nage items stored in the Samsung Cloud Add an account You can add and sync all your email social networking and picture and video sharing accounts 1 From Settings tap Accounts and backup Accounts Add account 2 Tap one of the account types 3 Follow the prompts to enter your credentials and set up the account l Tap Auto sync data to enable automatic updates to your accounts Account settings Each acc...

Page 148: ...p data to your personal accounts Samsung account You can enable backup of your information to your Samsung account From Settings tap Accounts and backup Backup and restore for options Back up data Configure your Samsung account to back up your data Restore data Use your Samsung account to restore your backup data Google Account You can enable backup of your information to your Google Account From ...

Page 149: ...ring or otherwise operating their device Accessibility services are special features that make using the device easier for everyone For more information about Accessibility for Samsung products please contact us at accessibility sea samsung com Screen Reader Use special controls and settings that let you navigate without needing to see the screen From Settings tap Accessibility Screen reader and t...

Page 150: ...ext on a black background to black text on a white background Color adjustment Adjust the color of the screen if you find it difficult to see some colors Color lens Adjust the screen colors if you have difficulty reading the text Remove animations Remove certain screen effects if you are sensitive to motion Size and zoom You can increase the size of supported screen elements and create shortcuts f...

Page 151: ...ve the sound quality of hearing aids Left right sound balance Use the slider to adjust the left and right balance when listening to audio in stereo Mono audio Switch audio from stereo to mono when using one earphone Text display You can convert speech to text and watch closed captions when viewing multimedia From Settings tap Accessibility Hearing enhancements and tap an option Samsung subtitles C...

Page 152: ...y click on an item after the pointer stops over it Interactions You can simplify the motions needed to answer phone calls or respond to notifications and alarms From Settings tap Accessibility Interaction and dexterity and tap an option Answering and ending calls Read caller names aloud Hear callers names read aloud when using Bluetooth or headsets not included Press Volume up to answer Use the Vo...

Page 153: ...s From Settings tap Accessibility Advanced settings and tap an option Power and Volume up keys Configure selected Accessibility settings to open by quickly pressing the Power and Volume up keys at the same time Volume up and down keys Configure selected services to turn on when you press and hold the Volume up and Volume down keys for three seconds Notifications From Settings tap Accessibility Adv...

Page 154: ...e For more information on Game Launcher visit samsung com us support owners app game launcher From Settings tap Advanced features Game Launcher Dual messenger Use two separate accounts for the same app 1 From Settings tap Advanced features Dual messenger 2 Tap next to supported apps to enable the feature for each app About phone View information about your device including current status legal inf...

Page 155: ... us support videos Smart Simulator samsungsimulator com Tips samsung com us support tips Samsung Care samsung com us support Talk to an agent Contact us on Facebook Messenger Find us on Facebook Follow us on Twitter 144 Learn more ...

Page 156: ... the Arbitration Agreement section of the Terms Conditions included with the Product Find legal information online The full Arbitration Agreement Standard Limited Warranty End User License Agreement EULA and Health Safety Information for your device are available online Arbitration Agreement Standard Limited Warranty and Health Safety Information Phone English samsung com us Legal Phone HSGuide Sp...

Page 157: ...ellectual Property includes but is not limited to inventions patentable or unpatentable patents trade secrets copyrights software computer programs and related documentation and other works of authorship You may not infringe or otherwise violate the rights secured by the Intellectual Property Moreover you agree that you will not and will not attempt to modify prepare derivative works of reverse en...

Page 158: ...ality of the Product performance of the Product workmanship of the Product or the components contained therein or compliance of the Product with the requirements of any law rule specification or contract pertaining thereto Nothing contained in the User Manual or any other document shall be construed to create an express or implied warranty of any kind whatsoever with respect to the Product Neither...

Page 159: ... damage to your device do not charge device while it is wet or in an area where it could get wet Do not handle device charger or cords with wet hands while charging This device is rated IP68 using the Ingress Protection rating system Your device has been tested in a controlled environment and shown to be water and dust resistant in certain circumstances meets requirements of classification IP68 as...

Page 160: ... water rinse the device with fresh water immediately and dry it thoroughly with a clean soft cloth Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues Water resistant based on IP68 rating which tests submersion in fresh water up to 5 feet for up to 30 minutes If Device is exposed to fresh water dry it thoroughly wit...

Page 161: ...ung com 2019 Samsung Electronics America Inc Samsung Samsung Galaxy Multi Window Samsung Health Samsung Pay and Smart Switch are all trademarks of Samsung Electronics Co Ltd Other marks are the property of their respective owners Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are trademarks of Dolby Laboratories Some multimedia audio video files contai...

Page 162: ... than the specified capacity because the operating system and default applications occupy part of the memory The available capacity may change when you upgrade the device Please check with your carrier to verify qualifying services features Legal information 151 ...

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