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Troubleshooting
Should you have performance issues with your device, you can send diagnostic
information to Samsung. You can also check for software updates, and if necessary,
reset services on your device.
Software update
Check for and install available software updates for your device.
◌
From Settings, tap
Software update
for the following options:
•
Download and install
: Check for software updates and install if any are
available.
•
Auto download over Wi-Fi
: Automatically download software updates when
the device is connected to a Wi-Fi network.
•
Last update
: View information about the installation of the current software.
Reset
Reset device and network settings. You can also reset your device to its factory
defaults.
Reset settings
You can reset your device to its factory default settings, which resets everything
except the security, language, and account settings. Personal data is not affected.
1. From Settings, tap
General management
>
Reset
>
Reset settings
.
2. Tap
Reset settings
, and confirm when prompted.
Reset network settings
You can reset Wi-Fi, mobile data, and Bluetooth settings with Reset network settings.
1. From Settings, tap
General management
>
Reset
>
Reset network settings
.
2. Tap
Reset
settings
, and confirm when prompted.
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Settings
Summary of Contents for SM-G970UZKAXAA
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