4. Troubleshooting
► Error Code
H1-1311 / H1–1312 / H1–1313 / H1–1314 / H1–1315 / H1–1317 / H1–1318
► Error message
Paper jam in Tray 3.
► Symptom
Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / pre Feed
sensor is defective.)
► Troubleshooting method
1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3.
3) If this jam error occurs frequently, check the rollers below.
a) Remove the tray3 and tray4.
b) Check if the pick up/ reverse/ forward rollers are assembled correctly.
c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller.
4) If pick up/ reverse/ forward rollers have no problem, check the following.
a) Remove the DCF pick up unit1. Check if the pre feed sensor cable is connected correctly.
b) Check if the sensor cable on DCF PBA is connected correctly.
c) If the connection is OK, replace the pre feed sensor(
0604-001490
).
d) Install the DCF pick up unit1.
5) If the problem persists after checking step 3~4, check the following :
a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly.
b) When pushing the pickup lever, check if the pick up rollers are down.
c) Replace the DCF pick up unit1(
JC93-01087A
) or defective part.
6) Check the DCF feed motor.
a) Check if the DCF feed motor cable is connected correctly.
b) If the connection is OK, replace the DCF feed drive unit(
JC93-01135A
).
7) Check the DCF pick up motor.
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