30
Troubleshooting
If door lock part does not work properly, check the listed cases below.
Contact your nearest customer support center if the problem continues.
Power
Problem
Troubleshooting
Reference
Power is not coming
on.
- Please check to make sure the battery is functional and
that it is placed in the correct position.
- Check if the battery is inserted in the correct way or if it
is completely discharged.
Pages 10~11
Password/Card/Key Tag
Problem
Troubleshooting
Reference
Cannot change
password.
- It is situation where time has passed without changing
the password. The light on the [number pad] must be
on while you are changing the password. The next
number must be entered within 10 seconds after the
first one.
- If the batteries are discharged, please replace them.
- Refer back to User Guide's 'How to Register Password'
section and try again.
Pages 13~14
Cannot register card or
key tag.
- To register multiple cards or key tags, after place the
first one on the sensor, and place next one within 10
seconds.
Pages 15~16
Cannot open the door
after entering
password and
pressing [
¹
].
- Check if the registered password has been entered
correctly.
- Password must be entered when the light is on or else
it will not work. If it does not, touch [Number Pad] and
re-enter while the light is on.
(The backlight on the number pad will turn off
automatically if untouched for 5 seconds.)
Pages 18
Cannot open the
locked door with card
or key tag.
- It is the case where either the card is not registered or
not read correctly. Reregister the card/key tag and try
to open the door again.
- Make sure that you place card or key tag is properly
placed on the sensor.
Pages 19
