23
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If you see a different IP address than you wrote down in Step C above?
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If you are Running TZO software:
This above means the TZO software is not running, has been
shut down or not installed/setup yet, or may have been set wrong. Check the TZO software and make
sure the SIGNON options in TZO is set to DEFAULT MODE
If you are Using TZO in a router:
This above means your router has not properly updated the TZO
DDNS, check the DDNS settings in the router and try rebooting the router. Double check that the router
matches EXACTLY as shown in our router suggestion table Try upgrading the firmware, rebooting the
router. Also check DSL Timeout and set the timeout to
“
0
”
if you are using DSL. If you have
“
connect on
demand
”
try disabling that
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If you see a LAN IP address come back from the ping?
If your IP shows up as 192.168.X.X, 172.X.X.X or 10.X.X.X?
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If you are Running TZO software:
This above means the TZO software is may have been set wrong.
Check the TZO software and make sure the SIGNON options in TZO is set to DEFAULT MODE
If you are Using TZO in a router:
This above means your router has not properly updated the TZO
DDNS. If you are using DSL, most likely your DSL setup is causing this issue. Contact your ISP about
your DSL modem and ask them if the DSL modem is acting as a NAT server. If your DSL modem is acting
as a NAT firewall, ask the ISP to put the DSL modem in Bridge mode and have them assist you in using
the router to login and authenticate to the DSL instead of using the DSL modem to do this.
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