Troubleshooting
94
Your device does not show a signal
(no bars next to the network icon)
• If you just turned on the device, wait
about 2 minutes for your device to find
the network and receive a signal.
• You may not be able to receive a signal
in tunnels or elevators. Move to an
open area.
• You may be between service areas. You
should receive a signal when you enter
a service area.
You forgot a security, PIN, or PUK
code
The default lock code is
00000000
. If
you forget or lose this or another code,
contact the seller or your service
provider.
PIN code
When using the device for
the first time or when the
PIN code request is enabled,
you must enter the PIN
supplied with the SIM card.
To disable the PIN code
request feature,
1. Press [ ]
→
Settings
→
General
→
Security
→
Phone and SIM card
.
2. Set the PIN code request
to
Off
.
PIN code
blocked.
Enter PUK
code
Your SIM card is blocked,
usually as a result of
entering your PIN
incorrectly several times.
You must enter the PUK
supplied by your service
provider.
Message
Try this to solve the
problem:
