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109

4.

Press the 

Delete

 soft key to delete the entries from the 

selected memory location.

5.

At the 

Delete?

 confirm screen, press the 

Yes

 soft key to 

continue, or the 

No

 soft key to cancel.

6.

Enter the password and press the 

Confirm

 soft key or the  

key.

7.

Press the 

 key to return to Idle mode when you are 

finished.

Checking the Memory Status

You can check how many names and numbers are stored in the 

Address book, in both SIM card and the phone memory. You can also 

see the capacity of both memories.

1.

At the Idle screen, select 

Menu

➔

 Address Book 

➔

 Options 

➔

 Memory Status

 by pressing the 

Up

 or 

Down

 Navigation 

key and press the Select soft key or the  key.

2.

Press the 

 key to return to Idle mode when you are 

finished viewing your phone’s Memory Status.

Using the Service Dialing Numbers

You can view the list of Service Dialing Numbers (SDN) assigned by 

your service provider. These numbers include emergency numbers, 

customer service numbers and directory inquiries.

1.

At the Idle screen, press the 

Menu

➔

 Address Book 

➔

Options 

➔

 Service Number

, and press the 

Select

 soft key or 

the  

key.

2.

Scroll through the numbers by using the 

Up

 or 

Down

Navigation key.

3.

To dial the number displayed, press the 

 key.

Note: 

This menu is available only when the SIM card supports Service Dialing Numbers.

Summary of Contents for SGH-A827 Series

Page 1: ...SGH A827 Series P O R T A B L E Q u a d B A N D M O B I L E P H O N E User Manual Please read this manual before operating your phone and keep it for future reference DRAFT DRAFT FT F A A R DR D ...

Page 2: ...oreover you agree that you will not and will not attempt to modify prepare derivative works of reverse engineer decompile disassemble or otherwise attempt to create source code from the software No title to or ownership in the Intellectual Property is transferred to you All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers Samsung Telecommunications America...

Page 3: ... RESPECT TO THE PRODUCT INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE THE DESIGN CONDITION OR QUALITY OF THE PRODUCT THE PERFORMANCE OF THE PRODUCT THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN OR COMPLIANCE OF THE PRODUCT WITH THE REQUIREMENTS OF ANY LAW RULE SPECIFICATION OR CONTRACT PERTAINING THERETO NOTHIN...

Page 4: ...Video Share 20 Recent Contacts 22 Call Time 24 Data Volume 25 Data Call Time 25 Silent Mode 25 Options During a Call 26 Section 4 AT T Mobile TV with FLO for Samsung Viewer Guide 31 Welcome to AT T Mobile TV with FLO 31 To subscribe to AT T Mobile TV 32 Using the Mobile TV Player 32 Using the Program Guide 33 Parental controls 34 About 35 Want more 35 Section 5 Cellular Video 36 Cellular Video Opt...

Page 5: ...P Browser 62 Using Favorites 64 Downloading Multimedia Files 65 Using your History 66 Clearing Caches 66 Clearing the Cookies 66 Changing the WAP Profiles 67 Section 9 AT T Mall 69 Shop Tones 69 Shop Games 69 Shop Graphics 70 Shop Multimedia Content 70 Shop Applications 71 Accessing the MEdia Net Home 71 Section 10 AT T Music 72 Accessing AT T Music 72 Using the Music Player 75 Playing Music while...

Page 6: ...6 Software Update 128 Phone Information 128 Section 14 Accessibility 129 Section 15 Health and Safety Information 130 Health and Safety Information 130 Samsung Mobile Products and Recycling 131 UL Certified Travel Adapter 131 Consumer Information on Wireless Phones 132 Road Safety 138 Responsible Listening 139 Operating Environment 141 Using Your Phone Near Other Electronic Devices 141 FCC Hearing...

Page 7: ...power off the phone by holding down the key until the power off image displays 2 Remove the battery by pressing the battery lock down and sliding the battery cover away as shown Inserting and Removing the SIM card Important The plug in SIM card and its contacts can be easily damaged by scratches or bending Use caution when inserting or removing the card and keep all SIM cards out of reach of child...

Page 8: ...uires up to 4 hours of charge time Note For connection to an electrical supply not located in the U S you must use an adaptor of the proper configuration for the power outlet Use of the wrong adaptor could damage your phone and void your warranty 1 Plug the connector of the travel adaptor into the jack on the side of the phone Note The previous illustration shows both the correct and incorrect met...

Page 9: ...stalling the microSD Card To add additional memory to your phone you can insert a microSD card into the side of the phone Use the following instructions and illustrations for proper insertion and removal 1 Open the side slot to insert the card Place the microSD card into the slot 2 Push the microSD card into the slot until it clicks into place Note Please note that the side with the metal connecto...

Page 10: ... battery level becomes too low the phone automatically turns off Recharge your battery Turning the Phone On or Off 1 Press and hold the key until the phone power on screen displays Note Do not turn on the phone when mobile phone use is prohibited 2 If the phone asks you to enter a password enter a password and press the Confirm soft key or the key For more information refer to Set Phone on page 11...

Page 11: ...personal options Turn Notification On Off Change Administrative Options For Greeting or Recorded Name Change Notification Options Changing the Voice Mail Name and Number The SIM card gives you default service number of the voice mail center However you may need to change the number Use the following procedures to change your voice mail number 1 Select Menu Recent Calls Voice Mail Voice Server Numb...

Page 12: ...riendly menu driven access to features and options Bluetooth wireless access Camera and camcorder AT T Mobile TV Video Sharing Instant Messaging capability E mail Featured applications provide alarms calendar calculator record audio converter timer stopwatch and world time File viewer Multimedia Message Service MMS Multimedia capability with included Music Player Photo caller ID Speakerphone capab...

Page 13: ...hone menu options and provides a shortcut to phone functions from standby mode 5 Mobile TV key Allows you to access the Mobile TV subscription service 6 Left soft key Performs the functions indicated by the screen text on the bottom of the display 7 Send key Allows you to place or receive a call In standby mode press the key once to access the Recent Call log If you press and hold the key down you...

Page 14: ...tems when in an application When in a main menu press to return to the previous menu A quick press of the key displays the Calendar in Month view 15 Multitasking key Opens the application switch window which allows you to select from a group of different applications without having to exit from the currently active application These options include making a voice call text messaging MEdia Net laun...

Page 15: ...ce volume during a call To mute the ringer during an incoming call press the up or down volume key The volume keys can also be used to scroll up or down to navigate through the different menu options This key is also used when the Music Player is active If you are playing music and the backlight goes out you will need to press and hold this key to gain access to the music player keys when the flip...

Page 16: ...ter the number of bars the stronger the signal Appears when the phone is accessing services in a GPRS network When data is being transferred this icon animates Appears when the phone is accessing services in an EDGE network When data is being transferred this icon animates Appearswhenthephoneisaccessingservicesina3G UMTS network When data is being transferred this icon animates Appears when the ph...

Page 17: ...ived Appears when a new text message or email has been received Appears when a new multimedia message has been received Appearswhenapush messageshasbeenreceivedfromthe WAP server Appears when a new Over the Air OTA software update file has been received Appears after your memory card has been inserted Appears when Bluetooth wireless technology is active It appears a solid red until the connection ...

Page 18: ...s set to Driving In this case thespeakerisactive Inthiscase thespeakerisactive and will launch the currently selected ringtone or melody when the associated notification is activated This icon is accompanied on screen by the Audio icon Appears when the phone s profile is set to Outdoor In this case thespeakerisactive thevolumesettingsareraisedto their highest levels any currently active ringtones ...

Page 19: ...ft key or the key In some functions you may be asked for a password or PIN Enter the code and press the Select soft key or the key When you access a list of options your phone highlights the currently active option If however there are only two options such as On Off or Enable Disable your phone highlights the option that is not currently active so that you can select it directly Selecting Options...

Page 20: ...ction is to launch the My Menu screen See Selecting Functions and Options on page 18 When in a menu mode the right soft key function is Back or Cancel Clear Key The CLR key is used to erase or clear numbers text or symbols from the display You can also use to return to a previous menu or to return to standby mode from any menu At the Idle screen a quick press displays the calendar in Month view If...

Page 21: ...ber Press to pick up a waiting call Navigation Key Use the directional keys on the Navigation key to browse menus sub menus and lists Press the Up or Down Navigation keys when jumping to highlighted links on the web Each key also acts as a shortcut to launch applications from the Idle screen OK Key The key is used as an OK key during many menu selection functions It can also be used to complete ma...

Page 22: ...layed press the key To clear another digit in the number press the Left or Right Navigation key until the cursor is immediately to the right of the digit to be cleared Press the key To enter a missing digit press the Left or Right Navigation key until the cursor is in position and enter the digit To clear the whole display press and hold the key Press the key to return to the Idle screen Ending a ...

Page 23: ...hone number or name if stored in the Address Book 1 In Idle mode press the key You may set other options to answer an incoming call using the following IftheAnykey optionintheMenu Settings SetCalls General CallAnswer menuisactivated youcanpressanykeytoanswer acall except for the key Note To reject an incoming call press and hold the Volume key on the left side of the phone A quick press of the Vol...

Page 24: ...cline 4 A Recording Started pop up displays that shows the memory available for the video 5 During a Video Share session the following functions display as icons on the screen Use the Right and Left Navigation key to select When the function is selected the following options display above the right soft option key 6 To stop the video sharing press the Options soft key and select the Video Share En...

Page 25: ... Calls menu If the number or caller is listed in your Address Book the associated name displays Recent contact also include text and multimedia messages and email messages as well as alerts for voice mail messages Viewing Missed Contacts The number of contacts you have missed displays on the Idle screen if the phone is on The missed contact tab also displays when you first turn the phone on and yo...

Page 26: ...r Down Navigation key 3 Highlight the number and press the Options soft key and select Call Back or press Saving a Missed Call to your Address Book To save the missed call entry to your address book use the following steps 1 Press the View soft key The most recently missed call displays 2 With the missed call selected and press the Options soft key 3 Use the navigation keys to highlight Save to Ad...

Page 27: ...try that is actively selected All will delete all entries in the Recent Calls Log 3 At the Delete prompt press either the Yes soft key or the key to confirm deletion or the No soft key to cancel 4 You can press the key at any time to exit the Missed Call feature Call Time Call time refers to the amount of time used in calls both calls sent and calls received 1 From the Idle Screen press the Menu R...

Page 28: ...red option and press the Reset soft key 4 Enter the password and press the Confirm soft key to reset the selected option 5 Press the Back soft key or the key to end Data Call Time 1 In Idle mode press the Menu Recent Calls Data Call Time and press the Select soft key or the key The following options are available Last Data Call shows the time used for the last data call sent or received since the ...

Page 29: ...to increase the volume level and the key to decrease the level In Idle mode you can also adjust the ringer volume using these same keys Putting a Call on Hold You can place the current call on hold whenever you want You can also make another call while you have a call in progress if your network supports this service To put a call on hold 1 While on a call press the Options soft key 2 Highlight Ho...

Page 30: ...e keys located on the left side of your phone to adjust the volume In Call Options During a call the two soft keys become call Options left soft key and Mute right soft key To access the following call options press the Options soft key Mute Mutes the onboard microphone You may mute the microphone using this option or use the Mute soft key To turn the microphone back on use the Unmute soft key or ...

Page 31: ... the additional call has been answered the following options are available Swap Places the current call on hold and then activates the previous call Join Joins all of the calls you have established with your phone both active and on hold into a multi party call When you want to finish end each call normally by pressing the key Muting or Sending Keypad Tones These options allow you to turn the keyp...

Page 32: ... you have set the Settings Set Calls Voice Call Call Waiting menu option to Activated You are notified of an incoming call by a call waiting tone To answer a call while you have a call in progress 1 Press the key to answer the incoming call The first call is automatically put on hold 2 To switch between the two calls press the Options soft key and highlight Swap To end a call on hold 1 Press the O...

Page 33: ...Press the key to answer the first incoming call 2 Press the key to answer the consecutive incoming calls The previous call is then automatically put on hold 3 To bring together the calls press the Options soft key and highlight Join 4 To end the current call press the key ...

Page 34: ...d the highest quality video and audio the Mobile TV service is easy to use After you subscribe to your service you can start watching your favorite programs in the palm of your hand The Program Guide is simple to use and navigate allowing you to see what is on The Samsung handset allows you to change from one channel to the next quickly and easily without progress bars and download delays What s m...

Page 35: ...key when you are finished 5 Press the More Info key if you need more information about a premium package Note If you do not wish to select a premium package press Continue after selecting the base package The Terms of Service screen displays 6 Read the Terms of Service and if you agree press the Agree soft key Press the Disagree soft key if you do not agree You are prompted to exit the subscriptio...

Page 36: ...ormation You can perform the following options from the Player Guide key displays the Program Guide Up arrow cycles up through channels Down arrow cycles down through channels Using the Program Guide Using the program guide is simple You can view program times and program descriptions by pressing the Up and Down Navigation keys To view information about programs playing at a later time press the R...

Page 37: ...et up to view the program Note You must turn parental controls on before the ratings criteria can take effect When a program is selected that exceeds the rating you set 䊳 Enter the PIN you selected at the prompt Note If you do not enter the correct PIN the program cannot be viewed or listened to To allow viewing only of this program 䊳 Enter your PIN at the prompt The program is now available for v...

Page 38: ...ion AT T Mobile TV with FLO service checks your records to verify that you are receiving the correct package About 䊳 From the Options menu select the About option to display the current version of AT T Mobile TV with FLO operating on your phone Want more For more information about AT T Mobile TV with FLO and for current programming go to www att com mobiletv ...

Page 39: ...youcan configure most of the settings associated with Cellular Video Parental Control provides you with settings which can be configured to restrict certain media content frombeing displayed on the phone MEdia Net exits from the Cellular Video application and launches the MEdia Net homepage Help provides basic on line assistance which answers most of the common issues users come across while using...

Page 40: ...ersonal information sent to a web server while navigating the web Preferences changes the settings for the web browser to suit your preference Certificates accesses certificate information from your phone PageDetails displays the properties for the currently active web page Browser Settings selects a connection profile to be used when connecting to the Internet AboutBrowser displaystheaccessversio...

Page 41: ...nu where you can configure the Media Player s Volume setting 1 Use the Up or Down Navigation key to increase decrease the current volume setting for the player while in Portrait mode Use your Left or Right Navigation key to increase decrease the current volume setting for the player while in Landscape mode 2 Press the Save soft key to save your changes or 3 Press the Back soft key to resume your m...

Page 42: ...splay in the Favorites section of the Cellular Video homepage can be edited and changed by the user 1 At the Idle screen select Menu Cellular Video 2 Press the Select soft key or the key 3 Use the Up or Down Navigation key to highlight the Edit button from the upper right of the homepage adjacent to the My Favorites title and press the Select soft key or the key 4 From Customize Cellular Video Opt...

Page 43: ... homepage and press the Select soft key or the key 3 From Customize Cellular Video Options My Purchases press the Select soft key or the key 4 Highlight Purchase History and press the Select soft key or the key This provides you with an on screen listing of your to date purchase history for media content 5 Highlight My Account and press the Select soft key or the key This provides you with an on s...

Page 44: ... use this information to activate the parental filters Configuring the Filters 1 At the Idle screen press the Menu Cellular Video and press the Select soft key or the key 2 Use the Up or Down Navigation key to highlight the Customize Cellular Video button from the bottom of the homepage and press the Select soft key or the key 3 Highlight the OK button and press the key 4 When prompted enter the P...

Page 45: ...nal Alphabet mode The T9 abc method makes all characters lowercase The T9 Abc method makes the initial character an uppercase while the remaining characters are left as lowercase The T9 ABC method makes all characters uppercase 䊳 To select the T9 Input method select Menu Messaging Create New Message Options Input Method ABC Alphabet Input Method Abc abc and ABC This input method allows you to ente...

Page 46: ...e key The default mode is Abc 3 Choose from the following options 4 To access Symbol mode press and hold the key Press the number key corresponding to the symbol you want to enter Use the Up and Down Navigation keys to scroll through the available symbols Press the Cancel soft key to exit 5 To access the Numeric mode press the key Using the T9 Input Method T9 Predictive Text input method is based ...

Page 47: ...he key and start entering the next word Add a New Word into the T9 Dictionary 1 After pressing the keys corresponding to the word you want to add press the key to display the alternative words 2 When the last alternative word displays Spell displays Press the Spell soft key 3 Enter the word you want to add using the ABC mode 4 Press the Add soft key or the key The word is added to the T9 dictionar...

Page 48: ...tically and then select the next letter Keys Using the Symbols Input Method The Symbol input method enables you to insert symbols and punctuation marks into text 1 To enter symbol mode press and hold the key 2 Use the Navigation keys to select an on screen symbol group 3 To select a symbol from that group press the corresponding number key 4 To clear the symbol s press the key When the input field...

Page 49: ... soft key or the key Using the Numeric Input Method The Numeric mode enables you to enter numbers into a text message To enter Numeric input mode press the key until 123 displays in the input method Press the keys corresponding to the digits you want to enter ...

Page 50: ... Icon Line On the icon line at the top of the display a new voicemail is indicated by the icon A new text message or email message is indicated by the icon A new multimedia message is indicated by the icon View Tab The View Tab is an area that only appears on the display when a missed call new message or voicemail is sent to the phone There are three tabs for View Missed Calls Voicemail and Messag...

Page 51: ...con will then appear as Creating a New Text Message 1 At the Idle screen press Menu Messaging Create New Message and press the Select soft key or the key 2 Enter either a phone number or contact name from your Address Book by pressing the key to access both a list of recent calls and your Address Book Contacts and Groups Recent Log allows you to choose froma brief list of recently dialed phone num...

Page 52: ...ard or favorite web address into the message Text Template allows you to insert one of the preset message templates to the text such as Out of Office I m in a meeting etc Text Emoticon allows you to add an a emotion created by phone characters to your message An example would be which creates a happy face Address Book allows you to add contact information for an entry from your Address Book direct...

Page 53: ...ge Sending Options allows you to save a copy or adjust your Text Message Center Settings Save to Drafts allows you to save the message to the Drafts folder Save as Template allows you to save the message as a text template Back allows you to return to the active message 5 Press the Send To soft key and confirm the recipient s You can add additional recipients from your Address Book by selecting on...

Page 54: ... 3 Use the Down Navigation key to access the text field and begin creating your message 4 Select Options Change to Multimedia Message and press the Select soft key or the key Note A multimedia message should only be sent to a phone which can support the receipt and display of this message type 5 Add an Image Sound or Video clip directly into your message by pressing the Options soft key and select...

Page 55: ...e 42 Edit Style allows you to edit the style of your outgoing message with option such as Select page Background Color Page Duration for embedded media Font Color and Font Style Add Subject allows you to add a subject header to your multimedia message Add Attachment allows you to add either a file card or other information such as a calendar entry task or note File allows you to insert an audio gr...

Page 56: ...ries press theDone softkey to return to the previous list of Recipients 7 Send the message to the selected recipients by pressing the Send soft key You may also use the Options soft key to select Save to Draft or Save as Template Locating a Message 1 In Idle mode press the Menu Messaging Inbox and press the Select soft key The message list opens Retrieving a Text Message When a new Text message co...

Page 57: ...e message via Text message Forward allows you to forward the message Call Back allows you to dial the originating message number Delete deletes the message Move to Phone Move to SIM If a message is stored in the SIM card it is saved to the phone s memory If a message is stored in the phone s memory it is then saved to the SIM card Save to Address Book allows you to save the recipient or sender s i...

Page 58: ...on either the Phone or SIM Print via Bluetooth allows you print the contents of the message on a Bluetooth compatible printer Lock locks the message Properties displays some of the file properties for the message such as sender date time file size priority etc Using Instant Messenger IM The Instant Messenger function allows you to send and receive instant messages using AIM Windows Live and Yahoo ...

Page 59: ...gn In On soft key You are connected to your account s Inbox and contacts where you can send and receive emails Signing into Your IM Account Although each account type differs the initial sign in procedure is common to all supported types Before beginning the sign in procedure you must complete the previous procedures for selecting your default IM Community 1 At the Idle screen select Menu Messagin...

Page 60: ...At the Idle screen select Menu Messaging Delete All and press the Select soft key or the key 2 Using the Up or Down Navigation keys to select the message folder s you want to empty 3 Press the key to mark the folder you want to delete All allows you select all of the list items and mark each one for content deletion Inbox allowsyouselecttheyourInboxfolderandmarkitsfilesfor deletion Sent allows you...

Page 61: ...e SMS Settings allows you to configure the text delivery parameters used when sending this type of message Email Settings allows you to configure the Email parameters used when sending this type of message Empty allows you to configure a new Text Message Center profile for use when sending this type of message Multimedia Message The following options are available Sending Options Priority you can ...

Page 62: ...egory of anonymous Reject Advertisement allows you to automatically reject messages with a category of advertisement Multimedia Message Profiles you can select a connection profile which is then used for sending and receiving Multimedia messages MMS Profiles allows you to select an option for sending a multimedia message Choose from the following options MEdia Net AT T MMS AT T IMS Profile Setting...

Page 63: ...ude software upgrades or general information messages The following options are available Receiving Option you can specify whether to turn push message reception On or Off Service Loading you can specify whether to load this service Always Prompt Never Memory Status You can check the amount of the memory being used and the memory remaining for Multimedia Text Push and Configuration Messages The di...

Page 64: ...et Note Prior to using these services you must complete the MEdia Net registration process located at att com wireless Prior to using some of these services you must agree to the terms of the service agreement and setup the service on your handset My Account provides you with access to a listing of your most recent purchases and available product services Fromthe My Account screen highlight My Pur...

Page 65: ...t pages homepage navigation teams etc Privacy Policy provides the web address for Cellular s Privacy Policy Help provides you with list of some of the most frequently asked questions regarding MEdia Net functionality Highlight a question and press the key to launch an on screen description 2 To scroll through the screen use the Up and Down Navigation keys 3 To exit the browser at any time simply p...

Page 66: ... you navigate Forward next sequenced web page or Backward to the previously visited web page through pages in your browsing history Reload reloads the current page with updated information Smart Fit View Desktop View changes the display mode of the browser Page Size change the page size of the displayed web page Large Normal or Small Go to Homepage takes you back at any time to the homepage of the...

Page 67: ...n and copyright information about the browser Using Favorites While navigating through either the Internet or the MEdia Net pages you can bookmark a site to quickly and easily access it at a future time The URL addresses of the bookmarked sites are stored in the Favorites folder wherein you can either use the 6 preset URL addresses or store your own favorite URL addresses Accessing a WAP Site Usin...

Page 68: ...y 5 Press the key to return to Idle mode when you are finished Deleting Favorites 1 From the Favorites list select the bookmark you want to delete 2 Press Options soft key highlight Delete and press the key 3 Highlight Selected and press the Select soft key or the key 4 Press the Yes soft key or the key to confirm the deletion 5 Press the key to return to Idle mode when you are finished Downloadin...

Page 69: ... an entry from the list 3 Press the Options soft key highlight Go to and press the Select soft key or the key 4 Press the key to exit from the browser when you are finished Clearing Caches A cache is the phone s temporary memory in which the most recently accessed web pages are stored You can clear the caches at anytime 1 At the Idle screen press the Menu MEdia Net Advanced and press the Select so...

Page 70: ...tative 1 At the Idle screen press the Menu MEdia Net Browser Settings and press the Select soft key or the key 2 Use the Up or Down Navigation key to highlight one of these options MEdia Net AT T MMS AT T IMS 3 Press the Options soft key Note The WAPs are pre configured and cannot be altered on this screen The MMS connection option can be edited renamed or deleted on this screen Your phone is set ...

Page 71: ...onfigure some of the IP specific information Static IP Static DNS Server information and Traffic Class Static IP specify if you want to manually enter an IP address If you want the IP address to be automatically assigned by the server remove the check mark Local Phone IP enter the IP address obtained from the network operator if you checked the Static IP option Static DNS specify if you want to ma...

Page 72: ...dio or Music folders found within the My Stuff Phone location 2 Select an audio file and press the key 3 When you are ready to purchase the audio file press the Buy Now button to complete the transaction Shop Games The Shop Games menu option allows you to shop for games using the built in browser You can download new games to your Games folder To access this menu option use the following steps 1 A...

Page 73: ...u are ready to purchase the image press the Buy Now button to complete the transaction Shop Multimedia Content The Shop Multimedia menu option allows you to shop for multimedia files using the built in browser You can download new videos to your Videos folder To access this menu option use the following steps 1 At the Idle screen select Menu AT T Mall Shop Multimedia and press the Select soft key ...

Page 74: ...tion These files can be included into multimedia messages or sent as attachment files to text messages 2 Select an application file entry and press the key 3 When you are ready to purchase the application press the Buy Now button to complete the transaction Accessing the MEdia Net Home The MEdia Net Home menu option allows you to quickly access your MEdia Net homepage This page gives you quick acc...

Page 75: ... using the Shop Music feature Add music from your existing digital media collection through Windows Media Player Add music from music store partners through the applicable music client Note If the Bluetooth feature is currently active on your handset USB communication is not available To transfer files to your handset turn off the Bluetooth functionality Settings Set Connectivity Bluetooth Shoppin...

Page 76: ...ote If the target computer does not detect the newly connected handset or provide an MTP Player dialog window on the PC screen please follow steps 6 10 6 At the Idle screen select Menu Settings Set Connectivity and press the Select soft key or the key 7 Select Select USB Mode Media Player and press the Save soft key or the key 8 Highlight the song you wish to download to the handset 9 Using your r...

Page 77: ... form of media player please refer to the application s Help files for specific directions 4 From within the Windows Media Player application click on the Sync tab Previously downloaded songs are then listed on the left side of the application 5 Choose the destination location for the media files The SGH A827 Phone and SGH A827 Card entries both display in a drop down list on the right side of the...

Page 78: ... Using Playlists on page 92 Genres provides a list of your music by music genre e g rock jazz or classical ifthatinformationwasavailablewhenthemusicwasloadedto the handset Shop Music allows you to shop online music and download to the handset 3 Select a playlist album genre artist or individual song 4 Press the Options soft key Highlight Open and press the Select soft key or the key to begin playi...

Page 79: ...hile performing other tasks on your phone The music pauses when an incoming call is accepted and the music resumes when the call ends Music continues to play when you receive a Text Message Multimedia Message or an Instant Message The other options of multitasking are Call make or receive a call music player is paused Messaging send or receive a text or multimedia message Music continues to play u...

Page 80: ...ists Playlists are used to assign songs to a list of preferred media which can then be grouped into a list for later playback These Playlists can be created via either the handset s Music Player options menu or from within a 3rd party music application such as Windows Media Player and then downloaded to the handset Note The Music Player does not necessarily support all features of a particular fil...

Page 81: ...e for that option displays 5 Go through the list of music using the key to select one or multiple songs to add to the playlist You can choose to add All available songs All selects all of the available listed songs and marks them for addition to the playlist 6 Press the Done soft key and confirm the name of the playlist to which you want to add the song 7 Press the Save soft key and wait for the s...

Page 82: ...e Transferring Music from the Digital Music Stores on page 88 4 From within the Windows Media Player application click on the Library tab 5 From the left side of the Library tab click on All Music The right side of the page is then populated with all of the songs which the player has previously found 6 Right click on the song entry and select Add to Additional Playlists 7 From the Add to Playlist ...

Page 83: ...pplication and return to the main AT T Music menu 2 To exit the application at any time simply press the key Using ID song 1 At the Idle screen select Menu AT T Music MusicID and press the Select soft key or the key 2 Highlight ID song and press the key 3 Place the handset s microphone up to the source of the song which can be from either a radio stereo or headset The handset then begins to analyz...

Page 84: ...ress the Select soft key or the key 2 Highlight help me out and press the key to select a topic The screen displays a list of helpful topics related to the musicID application These topics cover IDing a Song provides information about the analysis process Recommendations and More describes the process following the successfulidentificationofasong Youcanchoosetopurchasethesong and wallpaper if avai...

Page 85: ...omeonscreeninformationaboutsomeofthemainXM Radio Mobile features and functions About provides information about the XMRadio Mobile software version Exit allowsyou toexit fromthe Streaming Music applicationandreturn to the main AT T Music menu Streaming a Music Channel 1 Press the OK soft key to accept the terms of the trial period You have only a few days to use the service before the trial period...

Page 86: ...tures of this service include streaming entertainment news about your favorite music artists access to an artists main page containing discographies ringtones concert dates etc concert information games and setup options for your own personal billboard notifications 1 At the Idle screen select Menu AT T Music The Buzz and press the Select soft key or the key 2 Press the Trial soft key to accept th...

Page 87: ... to select a fan site and press the key These pages can contain a variety of sites for music or artist information 3 To exit the application at any time simply press the key Music Apps The Music Apps option accesses the internet to provide Music tools for your handset Services provided on this site are Music ID XM Radio Mobile Billboard Mobile Channel MobiTV Live TV and MobiTV en Espanol 1 At the ...

Page 88: ...can press and hold the Camera key on the right of the handset 2 Using the navigation keys select Camera and press the key 3 Before taking the photo press the Menu soft key to access camera options accessed from icons above the viewfinder display 4 Adjust the image by aiming the camera at the subject 5 Press the key to take the photo 6 Once the photo is taken press the key to attach the photo to a ...

Page 89: ...ress the Select soft key to set the number of these mosaic photos Frame shot allows you to choose a custom frame border for your Choose from one of the 20 available frames Panorama allows you to choose a panoramic shot Image Size allows you to select an image size from the following options 1280x960 1 3M size 640x240 320x240 Timer allows you to set a time delay before the camera takes the photo Of...

Page 90: ... Take Photo allows you to take a photo Create Folder allows you to create a new subfolder in the Graphics folder Once you have selected a graphic but not loaded it the options are View allows you to view the photo Send allows you to attach the graphic to a message send it to a Bluetooth device or to send to the Sony ImageStation photo service Set as allows you to set the currently selected graphic...

Page 91: ...ir Adjust allows you to adjust the Brightness Contrast and Color of the photo Transform allows you to Resize Rotate or Flip the photo image Crop allows you to crop or remove unwanted areas framing your photo Insert allows you to insert Frames Cliparts Emoticons and Text Send allows you to attach the graphic to a message send it to a Bluetooth device or to send to the Sony ImageStation photo servic...

Page 92: ... the video file to your My Stuff folder Camcorder Settings Options Recording Mode allows you to set the maximum allowable recording time The default for Recording Mode is Multimedia Message Changing from this default may prevent you from sending the video using MMS MultimediaMessage allows you to select from 10 Seconds 30 Seconds For Full Memory or Video Share Normal allows you to film up to the f...

Page 93: ...amcorder Options Before leaving the camcorder viewfinder after recording the video the following options are available by pressing the Options soft key Record Video allows you to take another video Send via allows you to attach the multimedia file to a message or send it to a Bluetooth device Accessing the Video Folder 1 At the Idle screen select Menu My Stuff Video and press the Select soft key o...

Page 94: ...deo file Once you have loaded the selected video clip the following options are available Play Resume allows you to play resume playing the video clip Stop allows you to stop playing the video clip Jump to Track Time allows you to jump to a specific time in the video Send via allows you to attach the multimedia file to a message or send it to a Bluetooth device Full screen allows you to view the v...

Page 95: ...go to the My Stuff folder for previously recorded voice clips Record Audio Settings allows you to set up a recording preset Default Name and Recording Time 1 min 2 min 3 min 4 min 5min or 60 min Limit for MMS 3 Press the Stop soft key to stop the recording or pause the recording by pressing the key If the recording time expires the message is automatically saved 4 Press the Options soft key to dis...

Page 96: ... it is stored in the Audio folder To access this folder use the following steps 1 At the Idle screen select Menu My Stuff Audio and press the Select soft key or the key 2 Use the Up or Down Navigation key to select a recorded memo 3 A list of voice memos displays To play a recording press the Options soft key and select Play or the key 4 To exit press the Back soft key or the key Alarms This featu...

Page 97: ... the day s you wish youralarmtosound Pressthe keytoselectthedayentry PresstheOK soft key to save your settings Snooze use this option to set the snooze feature for the alarm Off 1 Min 3 Min 5 Min 7 Min or 10 Min Repeat usesetthenumberoftimesthisalarmtypecanberepeated 1 Time 2 Times 3 Times 5 Times or 10 Times Snooze must be active for this feature to be enabled 3 Press the key to save these change...

Page 98: ...soft key Highlight Create select Appointment and press the Select soft key or the key to use the following options Title enter a title for this appointment up to 15 characters Details enter a description for this appointment up to 100 characters Start Date enter a date for this appointment to begin Start Time enter a time for this appointment to begin Use the Right Navigation key to select AM or P...

Page 99: ...fore allows you to the amount of time day week before your appointment you wish the alarm to sound AlarmTime allows you to enter a time for the alarmto begin notifying you of the occasion Use the Right Navigation key to select AMor PM Alarm Tone allows you to choose an alarm tone Once highlighted press the key to select this audio file RepeatEveryYear allowsyoutosetwhetherthis entry isrepeatedon a...

Page 100: ...s thisoptionallowsyoutoconfiguretheCalendar sStartingDay and Default View Mode Missed Alarm Event this option displays any missed events Memory Status this option displays a list of the different Calendar event categories along with the memory allocation for each 4 Press the key to return to Idle mode when you are finished Tasks This menu option allows you to create a to do entry of tasks which ar...

Page 101: ...ank New Notes screen displays Press the Options soft key Highlight Create and press the Select soft key or the key 3 Enter your text and press the Options soft key and then the Save soft key Calculator With this feature you can use the phone as a calculator The calculator provides the basic arithmetic functions addition subtraction multiplication and division 1 At the Idle screen select Menu My St...

Page 102: ...ect Menu My Stuff Applications Tools Converter and press the Select soft key or the key 2 Highlight the specific converter function and press the Select soft key or the key World Time World Time allows you to view the time of day or night in another parts of the world World displays time in the 30 different major cities representing the 24 time zones around the world 1 At the Idle screen select Me...

Page 103: ... to enter the length of time 3 Enter the time and press the OK soft key 4 Press the key to start the timer Press the key to stop the timer Stopwatch You can use this menu to measure intervals of time for 50 separate times 1 At the Idle screen select Menu My Stuff Applications Tools Stopwatch and press the Select soft key or the key 2 Press the key to start the stopwatch 3 Press the to stop the sto...

Page 104: ...ily and quickly by either using their SIM card location number or by using the Search field to locate the entry Note The default Address Book entries are Check Bill Balance 225 Directory Assistance 411 MusicID 43 Pay My Bill 729 View My Minutes 646 Voice Connect 08 Now 669 Finding an Address Book Entry You can store phone numbers and their corresponding names onto the SIM card and phone s onboard ...

Page 105: ...n be your own Business Card or other Business Cards stored in your Address Book This can be sent as either a message or via Bluetooth wireless device Assign Speed Dial allows you to set the speed dial key for this entry Add to Reject List allows you to add the contact to your reject list Incoming calls from those on your Reject List go directly to voice mail Copy to Phone SIM allows you to copy se...

Page 106: ... this entry Last Name allows you enter a Last name for this entry Display Name allows you enter a display name for this entry which then displays when you receive a call from this contact Phone Number allows you keep or alter the currently entered phone number Number Type allows you to enter an additional landline private number to this entry Contact E mail allows you to enter a contact E mail add...

Page 107: ... SIM and press the Select soft key or the key 5 Enter the following information for the New Contact Name allows you to enter a name for the number entered Phone Number assigns the number entered to the entry Group allows you to assign the contact to a group such as Office Family Friends or a group you have created Location allows you to assign a location on the SIMfor the contact being entered 6 P...

Page 108: ...ou want to dial and press the key 2 The contact entry information displays 3 Press the Up or Down Navigation key to find other numbers on the list 4 Press the Call soft key the key or the key when you have selected the number you want to call Speed Dial List Once you have stored phone numbers from your Address Book list you can set up to 8 speed dial entries on the Speed Dial List and then dial th...

Page 109: ...e Address Book or FDN Contacts list displays 5 Select the contact to assign to the Speed Dial number and press the Select soft key or the key The Speed Dial List displays with the new contact assigned to the number 6 Press the key to return to Idle mode when you are finished Deleting Speed Dial Entries 1 From the Idle Screen select Menu Recent Calls Speed Dial List and press the Select soft key or...

Page 110: ...umber is provided to you by your Service Provider 4 Enter the FDN number and select from the following options Off you can call any number On you can only call the phone numbers stored in the SIMFDN list Copy to FDN Contacts 1 Highlight an entry in the Address Book press the Options soft key and select the Copy to FDN Contacts option 2 You must enter your PIN2 password This number is provided to y...

Page 111: ...ry sassociatedGroupgraphichasaSIMlocationicononit then the entry already exists on the SIMcard This is the type you can duplicate Iftheentry sassociatedGroupimagedoesnothaveaSIMlocationicon then this entry currently already exists on the phone 3 Press the Options soft key highlight Copy to Phone and press the Select soft key or the key 4 Press the key to return to Idle mode when you are finished N...

Page 112: ...ess Book Options Memory Status by pressing the Up or Down Navigation key and press the Select soft key or the key 2 Press the key to return to Idle mode when you are finished viewing your phone s Memory Status Using the Service Dialing Numbers You can view the list of Service Dialing Numbers SDN assigned by your service provider These numbers include emergency numbers customer service numbers and ...

Page 113: ...e Down Navigation key to scroll through the list of available options Normal Profile In the Set Profiles option the soft keys can be used for different purposes Left Soft Key Save Center Key Edit Right Soft Key Back Use the Left and Right Navigation keys to move between the various tabs This menu allows you to alter the audio settings for the following categories Call Call Alert Type allows you to...

Page 114: ... to select how often the Message Alert Tone sounds either Once or Periodic Message Tone Volume allows you to select the volume that the ringtone is played The range is from 1 7 Phone Keypad Tone allows you to choose the tone for pressing the keypad keys Options are Beep Xylophone and Mute Power On Type allows you to select the way in which you are alerted when the phone is powered on Options are M...

Page 115: ...s you that the new Silent profile is now active To deactivate this profile press and hold the key again Note To make changes to a profile highlight the desired Profile and press the Edit key Make your changes then press the Options soft key and highlight the Save option The phone displays a verification of profile change TheSilentprofilecausesthespeakertobemutedand the phone only vibrates or displ...

Page 116: ...Press the Up or Down Navigation keys to make your selection Choose from On or Off Press the Save soft key or the key to make your selection Idle Screen Setting allows you to set the format for the clock used on the Idle screen Dialing Display allows you to select the properties of those items which are part of the display such as Font and Color Font Type allows you to select what font is used Pres...

Page 117: ...he Options soft key to select Edit make your selection and then press the Select soft key and select Save or the key to make your selection Set Time Date This menu allows you to change the current time and date displayed You can also find out what time it is in another part of the world 1 Press Menu Settings and press the Select soft key or the key 2 Select Set Time Date and press the Select soft ...

Page 118: ...ptions available for Set Phone are as follows Language allows you to select a display language You can set the Screen Text language or the Input T9 Mode Screen Text allows you to select the phone text Use the Up or Down Navigation key to highlight your selection Press the OK soft key or the key to make your selection Press the Save soft key to save your new selection Options include Automatic the ...

Page 119: ...wing options are available Off you are not asked to enter the phone password when you switch on the phone On you are required to enter the phone password when you switch on the phone Lock SIM Card when the Lock SIM Card feature is enabled your phone only works with the current SIM You must enter the lock code to unlock the SIM so you can use a different SIM card Once you have entered the lock code...

Page 120: ...hat the PIN Check feature is enabled You must enter the current PIN before you can specify a new one Once you have entered a new PIN you are asked to confirm it by entering it again Change PIN2 Code the Change PIN2 option allows you to change your current PIN2 to a new one You must enter the current PIN2 before you can specify a new one Once you have entered a new PIN2 you are asked to confirm it ...

Page 121: ...fying information is hidden from the other party Auto Reject allows you to enable a phone feature which allows you to automatically reject calls from a list of contacts Use the Left or Right Navigation key to toggle the activation of this feature Select Auto Reject to On Use the Navigation keys to select the Reject List and press the key to see the list of rejected numbers Press the key to select ...

Page 122: ...d to a number that you specify Use the Up or Down Navigation key to highlight your selection Press the key to make your selection Press the Select soft key to save your new selection Options include Always allows you to forward Voice Calls Press the Select soft key and either enter the phone number or press the Options soft key to select a number from your Address Book Once you have selected a num...

Page 123: ...to select this option Auto Redial allows to you automatically redial the last number if the call was either cut off or you were unable to connect Press the key to make your selection Press the Save soft key or the key to save your new selection Options include On causes the phone to automatically redial the last number if the call was disconnected or the call was cut off Off keeps the phone from a...

Page 124: ...s name can be altered by selecting the pre existing text and selecting a new text string in its place This feature should be paired with a Bluetooth security option SecureMode allows your phone to wirelessly transmit its phone name and status in a secure manner when the Bluetooth Visibility is turned On When Secure Mode is also set to On connection to your handset from another device requires a pa...

Page 125: ...f connecting to another handset enter the same user defined PIN on both handsets Note The first time you try to pair with a handset you and the owner of the other handset must enter the same PIN Once the handsets are paired you do not need to use the PIN again 4 Press the OK soft key or the key 5 If you are unable to pair with the device a popup displays on the screen Press the Yes soft key to ret...

Page 126: ...ess the Select soft key or the key 4 To edit the existing AT T MMS highlight this entry press the Options soft key select Edit and press the Select soft key or the key 5 Select the parameter you want to edit Set Name enter a profile name Access Name edit the access point name Auth Type select the type of authentication used for this WAP connection None Normal or Secure User ID enter the User ID re...

Page 127: ... machine 1 Use the USB adapter cable to connect the handset to the target PC When an active connection is established a USB icon displays on the screen 2 At the Idle screen select Menu Settings Set Connectivity Select USB Mode and press the Select soft key or the key 3 Use the Up or Down Navigation key to highlight one of these options Media Player sets the Media Player to launch as the default ap...

Page 128: ...ions are described in more detail within other sections of this manual 1 At the Idle screen select Menu Settings Set Applications and press the Select soft key or the key 2 Select the type of application which you want to change Messaging Settings page 58 Browser Settings page 67 Camera Settings page 87 Camcorder Settings page 90 Player Settings page 93 Cellular Video Settings page 38 Record Audio...

Page 129: ...e following All Profiles Display Settings Phone Settings Alarms 3 Press the key to make your selection and press the OK soft key 4 Enter your phone password if prompted At the Reset Settings prompt press the Yes soft key to reset or the No soft key to cancel Once your phone was reset to the default settings for those selected options the phone restarts itself in order to incorporate the new settin...

Page 130: ...rd if applicable and press the Confirm soft key Depending on your phone s security settings you may be asked to enter your password a second time 5 At the Clear confirm screen press the Yes soft key to continue or the No soft key to cancel 6 Press the key to return to Idle mode when you are finished Checking the Memory Status 1 At the Idle screen select Menu Settings Memory Status and press the Se...

Page 131: ...time 8 Press the key to return to Idle mode when you are finished Software Update The Software Update feature enables you to use your phone to connect to the network and upload any new phone software directly to your phone 1 At the Idle screen select Menu Settings Software Update and press the Select soft key or the key 2 Press the key to continue the update process and follow the on screen instru...

Page 132: ...elephone This phone comes TTY ready and only requires the insertion of the TTY device to enable this feature Use the following steps to access the TTY settings 䊳 Inserting a TTY connector into the Headset Adapter jack on the right side of the phone enables this function For additional technical support you may access the following website or call 1 888 987 4357 http www samsungtelecom com contact_...

Page 133: ...s mobile phones employs a unit of measurement known as the Specific Absorption Rate SAR The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram W kg The FCC requires wireless phones to comply with a safety limit of 1 6 watts per kilogram 1 6 W kg The FCC exposure limit incorporates a substantial margin of safety to give additional prot...

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Page 135: ... a house typically operate at far lower power levels and thus produce RF exposures well within the FCC s compliance limits Do wireless phones pose a health hazard The available scientific evidence does not show that any health problems are associated with using wireless phones There is no proof however that wireless phones are absolutely safe Wireless phones emit low levels of radio frequency ener...

Page 136: ...d the wireless phone industry to take a number of steps including the following Support needed research into possible biological effects of RF of the type emitted by wireless phones Design wireless phones in a way that minimizes any RF exposure to the user that is not necessary for device function and Cooperate in providing users of wireless phones with the best possible information on possible ef...

Page 137: ...ons discussed in this document What are the results of the research done already The research done thus far has produced conflicting results and many studies have suffered from flaws in their research methods Animal experiments investigating the effects of radio frequency energy RF exposures characteristic of wireless phones have yielded conflicting results that often cannot be repeated in other l...

Page 138: ...leted in a few years However very large numbers of animals would be needed to provide reliable proof of a cancer promoting effect if one exists Epidemiological studies can provide data that is directly applicable to human populations but ten or more years follow up may be needed to provide answers about some health effects such as cancer This is because the interval between the time of exposure to...

Page 139: ...oth laboratory studies and studies of wireless phone users The CRADA will also include a broad assessment of additional research needs in the context of the latest research developments around the world What steps can I take to reduce my exposure to radio frequency energy from my wireless phone If there is a risk from these products and at this point we do not know that there is it is probably ver...

Page 140: ...h a recommendation in December 2000 They noted that no evidence exists that using a wireless phone causes brain tumors or other ill effects Their recommendation to limit wireless phone use by children was strictly precautionary it was not based on scientific evidence that any health hazard exists Do hands free kits for wireless phones reduce risks from exposure to RF emissions Since there are no k...

Page 141: ...defendants lacked a reasonable basis to substantiate their claim What about wireless phone interference with medical equipment Radio frequency energy RF from wireless phones can interact with some electronic devices For this reason FDA helped develop a detailed test method to measure electromagnetic interference EMI of implanted cardiac pacemakers and defibrillators from wireless telephones This t...

Page 142: ...ofrequencyradiation index html National institute for Occupational Safety and Health NIOSH http www cdc gov niosh emfpg html World health Organization WHO http www who int peh emf International Commission on Non Ionizing Radiation Protection http www icnirp de National Radiation Protection Board UK http www nrpb org uk Updated 4 3 2002 US food and Drug Administration http www fda gov cellphones Ro...

Page 143: ...ing Jotting down a to do list or flipping through your address book takes attention away from your primary responsibility driving safely 6 Dial sensibly and assess the traffic if possible place calls when you are not moving or before pulling into traffic Try to plan calls when your car will be stationary If you need to make a call while moving dial only a few numbers check the road and your mirror...

Page 144: ...cause interference or danger When connecting the phone or any accessory to another device read its user s guide for detailed safety instructions Do not connect incompatible products As with other mobile radio transmitting equipment users are advised that for the satisfactory operation of the equipment and for the safety of personnel it is recommended that the equipment should only be used in the n...

Page 145: ...urer to discuss alternatives Other Medical Devices If you use any other personal medical devices consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information Switch your phone off in health care facilities when any regulations posted in these areas instruct you to do so Hospitals or ...

Page 146: ...where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Emergency Calls This phone like any wireless phone operates using radio signals wireless and landline networks as well as user programmed functions which cannot guarantee connection in all conditions Therefore you should never rely...

Page 147: ...tions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a resid...

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Page 149: ...ag inflates serious injury could result Switch your phone off before boarding an aircraft The use of wireless phone in aircraft is illegal and may be dangerous to the aircraft s operation Failure to observe these instructions may lead to the suspension or denial of telephone services to the offender or legal action or both ...

Page 150: ...nd or usage charges Not all features are available for purchase or use in all areas Downloadable Ring Tones may be available at an additional cost Other conditions and restrictions may apply See your service provider for additional information Battery Standby and Talk Time Standby and talk times will vary depending on phone usage patterns and conditions Battery power consumption depends on factors...

Page 151: ...tions as you will reduce the capacity and lifetime of the battery Always try to keep the battery at room temperature A phone with a hot or cold battery may temporarily not work even when the battery is fully charged Li ion batteries are particularly affected by temperatures below 0 C 32 F Do not short circuit the battery Accidental short circuiting can occur when a metallic object coin clip or pen...

Page 152: ... life of electronic devices damage batteries and warp or melt certain plastics Do not store the phone in cold areas When the phone warms up to its normal operating temperature moisture can form inside the phone which may damage the phone s electronic circuit boards Do not drop knock or shake the phone Rough handling can break internal circuit boards Do not use harsh chemicals cleaning solvents or ...

Page 153: ...se only the supplied or an approved replacement antenna Unauthorized antennas or modified accessories may damage the phone and violate regulations governing radio devices If the phone battery charger or any accessory is not working properly take it to your nearest qualified service facility The personnel there will assist you and if necessary arrange for service ...

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