Alignment & Troubleshooting
Service Manual
4-16
Samsung Electronics
3. Remote Diagnostic System(RDS)
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service and monitor the performance of the MFP at the customer site.
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3.1 Required components of RDS
RDS for MFP system consists of the following three components that communicate with each other
1. Main RDS Server connected to FAX-MODEM.
2. RDS Client Application.
3. RDS on MFP.
3.2 Enable of RDS on MFP
This value is in Tech Mode.
The factory default for Consumables Status Update / Error Proactive value is Disabled.
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1. MFP Should be connected by RDS Server.
2. Service numbers should have the proper values.
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3. Machine Serial No. should have the proper values.
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4. Criter value input is optional, default is set to 1000-page.
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5. Remote Test should be On
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6. Change the password : if you forgot the Notify Toner password, enter the new password.
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3.3 Call setup & Release
In order to perform any RDS activity on a Customer MFP, the SVC will have to setup a call to it.
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manually initiated.
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invalid string, user will be prompted to enter a valid serial no. for the device. If the user chooses not to enter
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other MFP parameter
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Tel. No, Model, Server Port (that is connected to), Status, Serial Number, Firmware Version, Engine
Version, Emulation Version
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It will then be necessary to manually request for another call setup to the desired MFP before any RDS
function can be reattempted.
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will be released / disconnected from the MFP-side.
