Samsung SBB-MBOX User Manual Download

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Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.
If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.

Power off both the PC and product.

Disconnect all the cables from the product.

Power on the product.

No Signal

is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For modes that exceed the supported resolutions, the message "

Not Optimum Mode

" appears briefly.

Set the PC resolution by referring to

Preset Timing Modes

Before calling Samsung Customer
Service Center, test your product
as follows. If the problem persists,
contact Samsung Customer Service
Center.

Chapter 10

Summary of Contents for SBB-MBOX

Page 1: ...epending on the product and the content in the manual is subject to change without prior notice to improve the performance An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to a repair center but it is found that the product has ...

Page 2: ... Cable 19 Connecting to a Video Device 19 Connection Using an HDMI DVI Cable 19 Connection Using an HDMI Cable 20 Connecting the LAN Cable 20 Connecting a Optical Cable 21 Multiple Display Control 21 Cable Connection 21 External Device Connection Cables 24 Connecting using an HDMI Cable 25 Changing the Input source 26 Sources 26 AMBIENT Ambient Settings 27 Auto Brightness 27 Sleep After 27 Reset A...

Page 3: ...ion 34 Expert Settings 34 Backlight Brightness Contrast Sharpness Color Tint G R 34 Apply Picture Settings 34 Digital Clean View 35 Auto Motion Plus Settings 35 LED HDR 35 Contrast Enhancer 35 Film Mode 35 Color Tone 35 White Balance 36 Gamma 36 RGB Only Mode 36 Color Space Settings 36 Reset Picture 36 Sound Adjustment Sound Output 37 Sound Mode 37 Wi Fi Speaker Surround Setup 38 Expert Settings 3...

Page 4: ...ck Level 52 Device Connect Manager 52 Apple AirPlay Settings 52 Eco Solution 53 Ambient Light Detection 53 Minimum Backlight 53 Power Saving Mode 53 Motion Lighting 53 Auto Power Off 53 Accessibility 54 Voice Guide Settings 54 High Contrast 54 Grayscale 54 Color Inversion 55 Enlarge 55 Caption Settings 55 Remote Button Repeat Settings 55 Smart Features 55 Autorun Last App 55 Reset 55 Support Softw...

Page 5: ...tents 5 Specifications General 63 Preset Timing Modes 64 Appendix Responsibility for the Pay Service Cost to Customers 66 Not a product defect 66 A Product damage caused by customer s fault 66 Others 66 License 67 ...

Page 6: ...ERVICEABLE PARTS INSIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product AC voltage Rated voltage marked with this symbol is AC voltage This symbol indicates that this product has included important literature concerning operation and maintenance DC voltage Rated v...

Page 7: ... injury may result Do not use a damaged power plug or a loose power socket An electric shock or fire may result Caution Hold the plug when disconnecting the power cable from the power socket An electric shock or fire may result When connecting the power plug to the port be sure to connect it completely If the power plug is not completely connected to the port the plug may be unexpectedly disconnec...

Page 8: ...duct generates a strange noise a burning smell or smoke unplug the power plug immediately and contact your Samsung Customer Service Center An electric shock or fire may result If a gas leakage is found do not touch the product or the power plug and ventilate the room immediately Sparks can cause an explosion or fire Keep the remote control batteries and the small accessories out of the reach of ch...

Page 9: ...f the polarity is not correct the battery may rupture or the internal fluid may leak causing contamination and damage to the surroundings fire or personal injury When you do not use the product for a long time due to vacation or other reason disconnect the power cord from the power socket Dust accumulation combined with heat can cause a fire electric shock or electric leakage The batteries and rec...

Page 10: ...atches The product s surface may be damaged or the markings may be erased Only use a soft cloth e g microfiber flannel on the surface of the product to avoid scratches The product s surface or the screen display can be easily scratched with foreign substances Do not apply chemicals containing alcohol solvent or surfactant such as wax benzene thinner pesticide airfreshener lubricant or cleaner to t...

Page 11: ...cking the Components Simple User Guide Warranty card Not available in some locations Power cord Batteries AAA x 2 Not available in some locations Remote Control AC DC adapter Sensor Top x 2 Bottom x 2 24 Pin System Cable x 5 Module RX x 8 Bluetooth Wi Fi module Bluetooth Wi Fi module cable Rack case mounting bracket x 2 Screw M4 x L8 x 4 Screw M5 x L12 x 4 GUIDE CUSHION x 2 ...

Page 12: ...de The color and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality Parts Description P Turn the product on or off USB 2 0 Connect to a USB memory device ...

Page 13: ...a network using the LAN cable 10 100 Mbps HDMI IN 1 2 3 ARC 4 Connects to a source device using a HDMI cable or HDMI DVI cable DIGITALAUDIO OUT OPTICAL Connects to a audio device using the optical digital cable Parts Description EX LINK Dedicated to service technicians This port is for servicing only and has no user function Do not connect a cable to this port HDBTOUT Connects to the HDBT IN port ...

Page 14: ...ithout notice to improve quality Parts Description BLUETOOTH WI FI Connects to the Bluetooth Wi Fi module using the Bluetooth Wi Fi module cable Connects to the BLUETOOTH WI FI port on the first cabinet using the enclosed 24 Pin System Cable HDBTIN Connects to the HDBT OUT port on the M Box by using a LAN cable ...

Page 15: ...not supported on the product Bixby Start voice recognition Keep the button pressed while speaking Voice recognition requires internet connection Bixby is offered in limited languages and available features may vary by region Bixby may not be available based on model or region AMBIENT Short cut to AMBIENT Mode Play pause Control currently playing media content Zoom Enter or exit zoom mode VOL Volum...

Page 16: ... the remote press the r and l buttons on both sides of the battery compartment to remove the existing batteries 4 Insert two new batteries 1 5V AAA type into the battery compartment making sure that the batteries polarities are oriented correctly When done slide the body of the remote until it is nearly in its original position 5 Turn the remote over press and hold the button on the top rear and t...

Page 17: ...sure that no foreign material enters the vent on top of the device If installing the device close to a wall make sure that there is a space of at least 10 mm between the wall and the four sides of the device to ensure good ventilation Make sure that there is a space of at least 50 mm between the wall and the rear ports of the device to gain access for connection of cables Make sure at least 15 2 m...

Page 18: ...isible laser radiation when open Do not stare into beam Do not bend or cut cables excessively Do not place heavy objects on the cable Do not disassemble the connector of the cable Caution Use of controls adjustments or the performance of procedures other than those specified herein may result in hazardous radiation exposure Connecting to a PC Do not connect the power cable before connecting all ot...

Page 19: ...before connecting all other cables Ensure you connect a source device first before connecting the power cable You can connect a video device to the product using a cable After connecting the source press sSource on the remote control to select the connected device Connection Using an HDMI DVI Cable Connecting parts may differ in different products HDMI IN ...

Page 20: ...sk the manufacturer of the external device about the HDMI version and if out of date request an upgrade Be sure to use an HDMI cable with a thickness of 14 mm or less Be sure to purchase a certified HDMI cable Otherwise the picture may not display or a connection error may occur A basic high speed HDMI cable or one with ethernet is recommended This product does not support the ethernet function vi...

Page 21: ...cable to the connector in the direction shown in the figure Insert the cable gently until a click sound is audible Multiple Display Control Control multiple display devices connected to a PC simultaneously Cable Connection LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Color Signal 1 White and orange TX 2 Orange TX 3 White and green RX 4 Blue NC 5 White and blue NC 6 Green RX 7 White and...

Page 22: ...tor RJ45 Direct LAN cable PC to HUB HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to PC RJ45 P1 P2 LAN Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX 6 2 TX ...

Page 23: ...n DATA IN LAN ONE CONNECT HDBTOUT DATA IN DATA OUT2 HDBTIN DATA IN DATA OUT1 BLUETOOTH WI FI Last cabinet Vertical Pillar IW008R M Box SBB MBOX BRIDGE BOX First cabinet IW008R Last cabinet Horizontal Pillar IW008R ...

Page 24: ...I to HDMI cables may transmit digital video signals only and not audio signals Accordingly the use of an HDMI to HDMI cable is recommended Optical This type of cable is used to transmit audio signals to external speakers with minimal loss Optical cables do not transmit video signals Component A cable used to transmit analog signals The cable splits video signals into red green and blue channels an...

Page 25: ...s a Local Area Network LAN model utilizing standard coaxial cables of the IEEE Use a cable that is less than 3 m in length to get the best UHD viewing quality Depending on the type of the graphic card used certain computers may not support HDMI If connecting a computer that does not support HDMI use an DVI to HDMI cable or HDMI to DisplayPort cable to connect the computer to the product Connecting...

Page 26: ...on Guide sSource Connection Guide View detailed information about supported source devices The list can include the following source devices Source devices on the list differ depending on the selected source Video Device Game Console Audio Device PC SmartPhone External Storage Input Device Universal Remote Setup sSource Universal Remote Setup Select Start to set up Samsung The Wall remote as a uni...

Page 27: ...emote Off After1 hour After 2 hours After 3 hours After 4 hours Reset All Photos Resets photos retrieved from a mobile device or Samsung Cloud MyW Edition Ú MyW Edition Select a preferred content and a preferred background and set them as your AMBIENT Available content categories may differ depending on the model or geographical area About MyW Edition Use a variety of themes to create an eye catch...

Page 28: ... Moving Rods Moving Pattern Nature Ú Nature About Nature Invite a piece of nature into your home Relax and rest being surrounded by a scenery that set your mind at ease Waterfall Sky Spring Art Ú Art About Art Enjoy wonderful splendid photos and works of art at home A world class collection of art comes alive in your space Art1 Art 40 Media Art Ú Media Art About Media Art Add depth to your interio...

Page 29: ... Stone Grid Stone Dark Stone Rough Stone Cracked Stone Slate Stone Brick Using content effects During playback of AMBIENT press the down button to configure the following settings Available setting items may vary depending on the content Style Settings Background Materials Moldings Brightness Saturation Color Tone Red Tone Green Tone Blue Tone Screen Settings Brightness Saturation Color Tone Red T...

Page 30: ... cabinet screen may become changed by the ambient light sensor color sensor If either of the sensors in the upper and lower portions of the cabinet is covered screen brightness may not be adjusted properly Dynamic Standard Natural Movie Sound Mode You can select a sound mode to suit your personal preferences Some external sound output systems are not compatible with this function Standard Selects ...

Page 31: ... s subtitle settings If using such a device use the device s subtitle settings Sleep Timer Automatically shuts off the product after a preset period of time Off 30 minutes 60 minutes 120 minutes 180 minutes Use the up and down arrows to select a period of time and then press Select To cancel Sleep Timer select Off Network Configure The Wall s network Network Status You can check the current networ...

Page 32: ...trol of all your devices First turn on the device you want to add and connect the device to The Wall Start Exit Cable Satellite Box Home Theater OTT Box Game Console Blu ray disc player Point Samsung The Wall remote at Samsung The Wall and make sure there are no obstacles between Samsung The Wall and the device This function may not be supported depending on the device and geographical area Search...

Page 33: ...vered screen brightness may not be adjusted properly Dynamic Standard Natural Movie Picture Size Settings Settings More Picture Picture Size Settings Configure the picture size settings Picture Size Different screen adjustment options are displayed depending on the current input source 16 9 Standard Sets the picture to 16 9 Standard wide mode Custom Changes the resolution to suit the user s prefer...

Page 34: ...s Configure advanced picture settings to create your preferred picture You can adjust and store settings for each external device you have connected to an input on the product Lowering picture brightness reduces power consumption Backlight Brightness Contrast Sharpness Color Tint G R Your product has several options for adjusting picture quality When you make changes to Backlight Brightness Contra...

Page 35: ... much as you want This is only supported if the Auto Motion Plus is set to Custom LED HDR Make the dark elements of the image darker and the bright elements brighter to make the image as realistic as possible Off Low Standard High Contrast Enhancer Automatically balance the contrast to prevent excessive differences between bright and dark areas Off Low High Film Mode Make frame transitions from ol...

Page 36: ...al to adjust Red Adjust the red level Green Adjust the green level Blue Adjust the blue level Reset Restore the current level s 20 point White Balance to the default values Some external devices may not support this function Gamma Adjust the primary colour intensity HLG ST 2084 BT 1886 2 2 This option cannot be accessed while Picture Mode is set to Dynamic or Natural HLG ST 2084 BT 1886 2 2 Adjust...

Page 37: ...r personal preferences Some external sound output systems are not compatible with this function Standard Selects the normal sound mode Music Emphasises music overvoices Movie Provides the best sound for movies ClearVoice Emphasises voices over other sounds Amplify Increase the intensity of high frequency sound to allow a better listening experience for the hearing impaired Chapter 07 Configure the...

Page 38: ...dio output format The Dolby Digital option is only available devices that support the format PCM Dolby Digital Dolby Digital Digital Output Audio Delay Adjust the delay time between audio and video tracks This function is only available when the device is connected via SPDIF Range 0 250 DolbyAtmos Compatibility Set it to On if the audio device connected via HDMI ARC port supports Dolby Atmos The s...

Page 39: ...tallation environment BixbyVoice settings Settings More General BixbyVoice settings Configure basic voice interaction features Change settings related to using Bixby Available features may vary depending on the model Language For changing Bixby s language setting Changing this setting does not affect the language setting of the product or other apps Bixby only supports some languages Voice respons...

Page 40: ...ed it is possible to complete the configuration from Reset Settings General Reset In order to use the voice to text and smart search features the user must agree to sharing theirvoice data with a third party provider of voice recognition services Use of Bixby requires the user s consent to the following agreements Smart Hub UserAgreement Collection and Use of Personal Information for Smart Hub Ser...

Page 41: ... Bixby using the Samsung Smart Remote buttons Press and hold the button say a voice command and then release the button To read the Bixby user guide press button once Pressing displays the Explore Now button on the bottom of the screen Press the Select button to navigate to the Explore Bixby screen ...

Page 42: ... account using yourvoice If you are not logged into a Samsung account you can log in by selecting My Profile Change settings related to using Bixby Recommended commands you can use to control the product via Bixby in the given situation are shown Familiarize yourself with situation specific voice commands for using Bixby Use the directional buttons to select a voice command you wish to use and the...

Page 43: ...nfigure The Wall s network Network Status You can check the current network and Internet status Open Network Settings Configure network settings to connect to an available network Network Type Configure the network connection mode Wireless Wired ...

Page 44: ...t the wall outlet is attached to a modem or router elsewhere in your house The LAN Port on the Wall LAN Cable LAN RJ45 If you have a Dynamic Network you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol DHCP Modems and routers that support DHCP automatically provide the IP address subnet mask gateway and DNS values your product needs to access the Internet so...

Page 45: ...ually Getting the Network Connection Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click Status 3 On the dialog that appears click the Support tab 4 On the Support Tab click the Details button The Network connection values are displayed The path to the sett...

Page 46: ...ic Network Setup Wireless Most wireless networks have an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security key The Security key is based on a Pass Phrase typically a word or a series of letters and numbers of a specified length you were asked to enterwhen you set up security foryourwireless network If you use ...

Page 47: ... router cannot be found after retrying select the Stop button The Add Network button appears 4 If the Enter the password for AP Name screen appears go to step 5 If you select a wireless router that does not have security go to step 7 5 If the router has security enter the Enter the password for AP Name Security key or PIN 6 When finished select Done The network connection screen appears and the ve...

Page 48: ...stem and customize settings foryourviewing environment Time Configure various time related settings Clock Set Select Clock Set Select Date or Time and then press Select Use the number buttons to enter numbers or press the up and down arrow buttons Use the left and right arrow buttons to move from one entry field to the next Press Select when done You can set the Date and Time directly by pressing ...

Page 49: ...twork device over the network Samsung The Wall Series User Input Samsung Account Go to the Samsung Account screen to log out or add an account Change PIN Change your 4 digit Personal Identification Number PIN Choose any 4 digits foryour PIN and enter it in Enter a new PIN Reenter the same 4 digits in Enter the PIN again The product has memorized your new PIN The default PIN number is 0 0 0 0 Chang...

Page 50: ...sung devices that have the Anynet feature To be sure your Samsung device has this feature check if there is an Anynet logo on it Off On You can only control Anynet devices using the product remote control not the buttons on the product The product remote control may not work under certain conditions If this occurs reselect the Anynet device Anynet works when the AV device supporting Anynet is in t...

Page 51: ...menu I want to exit Anynet Press the button on the product remote control and select a non Anynet device The message Disconnecting Anynet device appears on the screen You cannot use the remote control when you are configuring Anynet or switching to a view mode Use the remote control after the product has completed Anynet configuration or has finished switching to Anynet The Anynet device does not ...

Page 52: ...the black level to optimize the HDMI picture brightness and contrast Normal Low Auto Device Connect Manager Allow devices like smartphones and tablets on your network to share content with Samsung The Wall Access Notification Display a notification when a device is connected for the first time Turn off Access Notification to connect devices automatically Off First Time Only Always On Device List V...

Page 53: ...for the signage screen This function only works if its value is lower than the value set in the Picture menu s Backlight setting Your display brightness may change based on the ambient light level The screen can become slightly brighter or darker PowerSaving Mode Reduce the power consumption by adjusting the screen brightness Off On Motion Lighting Set to adjust the screen brightness based on the ...

Page 54: ... information about the current and next listings and setting viewing schedule Users can also listen and navigate various smart services such as Internet and Search Enable or disable the option by navigate to Voice Guide and pressing the select button Voice Guide Enable or disable the Voice Guide feature Voice Guide will be provided in the current language Off On Volume Speed and Pitch are enabled ...

Page 55: ...d settings related to caption display Remote Button Repeat Settings Set to decrease the button response speed while pressing down a button on the remote control Set Slow Button Repeat to On and adjust the response speed under Repeat Interval Off On Slow Button Repeat Enable or Disable the Slow Button Repeat feature Repeat Interval Adjust the remote button repeat interval Smart Features Settings Mo...

Page 56: ...rrent version This is the software version already installed in the product Auto update Accepting the Smart Hub service agreement automatically sets Update Now to On You may choose to stop the automatic update by pressing the select button on the menu Off On Updating process may take longer if other networking features are active Internet connection is required Self Diagnosis Settings More Support...

Page 57: ...e service agreement and privacy agreement to use this service and allow our engineer to remotely inspect your product and apply fixes and updates as necessary Accept the service agreement and privacy agreement first and then provide our service agent with the PIN in the following pop up message Off On Press the button for more than 5 seconds to enter Remote Management mode Internet connection is r...

Page 58: ... product 2 Disconnect all the cables from the product 3 Power on the product 4 If No Signal is displayed the product is operating normally If the screen remains blank check the PC system video controller and cable Checking the Resolution and Frequency For modes that exceed the supported resolutions the message Not Optimum Mode appears briefly Set the PC resolution by referring to Preset Timing Mod...

Page 59: ...version Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings Screen issue The powerindicatoris off The screenwill not switch on Make sure that the power cord is connected No Signal is displayed on the screen Check that the product is connected correctly with a cable Check that the source device connected to the product is powered on ...

Page 60: ...y0 5 to1 second The status of product is in power saving mode Press any key on the keyboard or move the mouse to return to the previous screen The productwill turn off automatically If a PC is connected to the product check the power status of the PC Make sure the power cable is connected properly to the product and power outlet If the signal from a connected device is not detected the product aut...

Page 61: ...cannot be displayed in full screen A scaled SD 4 3 content file can cause black bars on both sides of an HD channel screen A video with an aspect ratio different from the product can cause a black bar to appear at the top and bottom of the screen Change the screen size setting to full screen on the product or source device The cabinet screen blinks Check the Optical cable connected to the device C...

Page 62: ...t currently supported appears if the input source resolution exceeds the maximum resolution of the display To resolve the issue change the PC resolution to a resolution supported on the display HDMI Black Level is not functioning properlyon an external devicewith HDMI YCbCroutput This function is available only when a source device with RGB signal such as a DVD player and STB is connected to the p...

Page 63: ...orted models IW008R Plug and Play This monitor can be installed and used with any Plug and Play compatible systems Two way data exchange between the monitor and PC system optimizes the monitor settings Monitor installation takes place automatically However you can customize the installation settings if desired For detailed device specifications visit the Samsung Electronics website You can see the...

Page 64: ...lus set to Off Model Name SBB MBOX Synchronization Horizontal Frequency 15 255 kHz Vertical Frequency 24 120 Hz Resolution Optimum Resolution 3840 x 2160 60 Hz Maximum Resolution 7680 x 4320 60 Hz Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal numberof a horizontal cycle is called horizontal fre...

Page 65: ... DMT 1280 x 800 49 702 59 810 83 500 VESA DMT 1280 x 1024 63 981 60 020 108 000 VESA DMT 1280 x 1024 79 976 75 025 135 000 VESA DMT 1440 x 900 55 935 59 887 106 500 VESA DMT 1600 x 900 60 000 60 000 108 000 Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V VESA DMT 1680 x 1050 65 290 59 954 146 250 VESA DMT 1920 x 1080 67 500 60 000 148 500 VESA CVT 2560 x...

Page 66: ... customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is caused...

Page 67: ...g LLC in the United States and other countries Open Source Licence Notice In the case of using open source software Open Source Licences are available on the product menu Open Source Licence Notice is written only English For information on the Open Source Licence Notice contact the Samsung Customer Center or send email to oss request samsung com ...

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