Sound issue
There is no sound.
Re-check the condition of the connected headphone or earphone and/or adjust the volume.
Check the volume.
Check whether the volume of the product or the source device is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
While in power saving mode, the computer or monitor screen turns on although there is no keyboard
or mouse input.
This issue occurs when the Wake On Lan (WOL) feature on your computer is turned on and does not
mean a problem with the product.
If your computer uses Windows (e.g., Windows 7, Windows 8, Windows 8.1 or Windows 10), navigate to
Control Panel → Network and Internet → Network Properties (Configuration), and set the Wake On
Lan (WOL)-related option to “Do not use.”
