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Appendix

Chapter  08

Responsibility for the Pay Service (Cost to 

Customers)

 

― When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician 

in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

 

• If a service technician is requested to give instructions on how to use product or simply adjusts 

options without disassembling product.

 

• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

 

• If a product is reinstalled or devices are connected additionally after installing the purchased product 

for the first time.

 

• If a product is reinstalled to move to a different spot or to move to a different house.

 

• If the customer requests instructions on how to use another company's product.

 

• If customer requests instructions on how to use the network or another company's programme.

 

• If customer requests software installation and setup for the product.

 

• If a service technician removes/cleans dusts or foreign materials inside of the product.

 

• If customer requests an installation additionally after purchasing a product through home-shopping 

or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;

 

• External impact or drop.

 

• Use of supplies or separately sold product unspecified by Samsung.

 

• Repair from a person besides an engineer of outsourcing service company or partner of Samsung 

Electronics Co., Ltd.

 

• Remodeling or repairing the product by customer.

 

• Using it with incorrect voltage or non-authorised electrical connections.

 

• Not following the "cautions" in User Manual.

Others

 

• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)

 

• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, 

Filter, Ribbon, etc.)

 

― If customer requests a service in case the product has no defect, service fee may be charged. So please read 

User Manual first.

35

Summary of Contents for S24AG300NE

Page 1: ...this manual Use or reproduction of this manual in parts orentirety without the authorization of Samsung is prohibited Trademarks other than that of Samsung are owned by their respective owners An admi...

Page 2: ...for moving the product Checking the space around the product Adjusting the Product Tilt and Height Rotating the Product Anti theft Lock Wall Mount Kit Specifications VESA 13 Control Panel 14 13 Instal...

Page 3: ...cations General 32 Standard Signal Mode Table 33 Appendix Responsibility forthe Pay Service Cost to Customers 35 Not a product defect 35 A Product damage caused by customer s fault 35 Others 35 FreeSy...

Page 4: ...o protective earth ground Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information Electricity and Safety Warning Do not us...

Page 5: ...e or deform the product Do not install the product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Do not set down the product on its front When installing the prod...

Page 6: ...m power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not to...

Page 7: ...DC adapter in a well ventilated area If you place the AC DC power adapter hanging with the cord input facing upwards water or other foreign substances could enter the Adapter and cause the Adapter to...

Page 8: ...e the cloth to wipe the exterior of the product clean Do not apply a cleaning agent that contains alcohol solvent or surfactant to the product Do not spray water or detergent directly on the product 4...

Page 9: ...ion cover in the direction of the arrow and turn it in clockwise according to the mark Push the assembled stand into the main body in the direction of the arrow as shown in the figure Installation Ins...

Page 10: ...e bottom of the stand base Precautions for moving the product Hold the lower corners or edges of the product when moving it Do not directly apply pressure on the screen Do not hold the screen when mov...

Page 11: ...iffer depending on the product Adjusting the Product Tilt and Height The colour and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality...

Page 12: ...product may hit the oor and get damaged Do not rotate the product counterclockwise The product may get damaged When rotating the product be careful not to damage the product by hitting the object or...

Page 13: ...y Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided Do not use screws that are longer than the standard length or do not comply with the...

Page 14: ...ton Power LED System Power LED On Function Key Guide or Down Brightness Contrast Sharpness Volume Source Menu Eye Saver Mode Eye Saver Mode Power Off Return 14 PRESS ENTER LEFT RIGHT DOWN FRONT JOG Bu...

Page 15: ...pleted make sure you read the manuals to acquaint yourself with the product functions precautions and other information required to use the product properly Connecting parts may differ in different pr...

Page 16: ...n may not be available with an HDMI DVI cable Connection Using an DP Cable DP It is recommended to use the DP cable provided as an accessory If not provided be sure to use a DP cable of1 5 m or below...

Page 17: ...bottom of the product to turn it on The input voltage is switched automatically Tidying Up the Connected Cables DC19V 1 3 2 Connect the corresponding cables Pull the right side of the HOLDER STAND CAB...

Page 18: ...ptimum resolution is not selected the message will appear up to three times for a specified time even when the product is turned off and on again If you want to set the optimum resolution foryour comp...

Page 19: ...ase the brightness of darker areas of the FPS First Person Shooter game screen This mode increases visibility of your enemies during a FPS First Person Shooter game RTS Increase the colour temperature...

Page 20: ...d with the graphics card that can change the refresh rate It is unavailable in the devices e g AV devices with fixed refresh rates If the function is applied the screen may have malfunction If the Ref...

Page 21: ...of these signals This can only be set when the external input is connected through HDMI DP and PC AV Mode is set to AV Virtual Aim Point Off Virtual Aim Point is not available while Off is selected Se...

Page 22: ...e game screen Cinema Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD content Dynamic Contrast Obtain balanced brightness through automatic contrast adjustment In AV...

Page 23: ...or Dynamic Contrast mode Color Adjust the tint of the screen Color Tone Select a colour tone that best suits yourviewing needs When the external input is connected through HDMI DP and PC AV Mode is s...

Page 24: ...ce devices The HDMI Black Level feature is only activated at a certain AV resolution such as 720P 60Hz and 1080P 60Hz Adjust the HDMI Black Level because the image quality may differ depending on the...

Page 25: ...ss the Volume control screen then increase or decrease the Volume Eco Saving Plus Self Diagnosis Perform this test when you experience a problem with your monitor s picture Never turn off the power no...

Page 26: ...able when Eco Timer is set to On PC AV Mode Set PC AV Mode to AV The picture size will be enlarged This option is useful when you view a movie Products with a display area of 16 9 or16 10 are only sup...

Page 27: ...device Please check your USB device and try again message is displayed this is probably due to the following reasons A USB memory is not connected to the SERVICE port The files in the connected USB m...

Page 28: ...tcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environ...

Page 29: ...switching on and off Check the cable connection between the product and PC and ensure the connectors are locked Blank spaces are found on all four sides of the screen when an HDMI or HDMI DVI cable i...

Page 30: ...rightness and Contrast Screen colour is inconsistent Change the Color settings The colours on the screen have a shadow and are distorted Change the Color settings White does not really look white Chan...

Page 31: ...onitor and adjust Screen refresh rate under Monitor settings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Wi...

Page 32: ...F Humidity 5 95 non condensing Plug and Play This product can be installed and used with any Plug and Play compatible systems Two way data exchange between the product and PC system optimises the pro...

Page 33: ...l Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V Port HDMI IN DP IN IBM 720 x 400 31 469 70 087 28 322 O O MAC 640 x 480 35 000 66 667 30 240 O O MAC 832 x 624 49 726 74 551 57...

Page 34: ...number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural...

Page 35: ...mme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation ad...

Page 36: ...While you are using the FreeSync function the screen may flicker due to variation of the output frequency from the graphics card The response rate during the game may fluctuate depending on the resol...

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